Media and entertainment
A fan and ticketing service agent answers supporters of a sports club on its website and app: ticket phases, memberships, the fan shop, stadium access, parking and match day logistics. It resolves routine questions from the club's own content and hands ticketing cases, complaints and anything it cannot answer to the service team.
Deployments: 4 public, best grade C
Median containment rate, vendor reported: 70% (3 deployments)
Cross industry, Banking
An AI first line contact center agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language. It routes everything complex, sensitive or regulated to the right human team, with the context attached.
Deployments: 95 public, best grade A
Median containment rate: 55% (19 deployments, 1 "up to" value left out)
Insurance
A first notice of loss agent is an AI agent that takes the first notice of loss from a policyholder by phone, chat or app. It identifies the policy, collects the facts of the incident and the evidence the claim type needs, opens the claim in the claims system, tells the customer what happens next, and hands complex, injured or vulnerable claimants to a human handler.
Deployments: 7 public, best grade B
Reported accuracy: 90% (DOMCURA, vendor claim)
Travel and hospitality
An AI flight disruption and rebooking agent tells airline passengers proactively when their flight is delayed, canceled or misconnected and helps them rebook. It explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.
Deployments: 6 public, best grade B
Reported automation rate: 97% (Air India, vendor claim)
Banking, Payments and cards
AI fraud alert confirmation is a customer facing AI agent that contacts a cardholder when a fraud engine flags a card transaction, verifies them and asks if they made it. It reaches them in the channel they actually respond to and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.
Deployments: 6 public, best grade B
Reported fraud loss reduction: 76% (Commonwealth Bank of Australia, organization claim)
Banking, Payments and cards
AI fraud alert triage is an AI agent that works a fraud alert queue behind the scenes as an analyst's first pass, without contacting the customer. It enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.
Deployments: 5 public, best grade C
Reported false positive reduction: at least 50% (Kinecta Federal Credit Union, vendor claim)
Logistics and transportation
An AI freight dispatch and load matching agent coordinates moving a truckload for freight brokers and carriers. It reads an emailed quote request and replies with a price, ranks which loads to show which carriers, matches pickup and delivery details to an open dock appointment slot, and chases exceptions, so staff plan lanes and handle disputes instead of manual quoting and appointment calls.
Deployments: 3 public, best grade B
Reported conversion uplift: 12% (Uber Freight, organization claim)
Cross industry, Technology and software
An AI agent that runs user access reviews, flags entitlements that differ from peers in similar roles, and leaves only the exceptions for a human reviewer. It pulls entitlement data from every connected application, scores each grant against the peer profile, groups or pre approves low risk, expected access, and keeps an audit ready record of every decision.
Deployments: 5 public, best grade C
Reported cycle time reduction: 75% (Sprout Social, vendor claim)
Cross industry, Technology and software
An inbound lead qualification agent is an AI agent that engages inbound prospects the moment they arrive, qualifies them and books a meeting or hands them to the right salesperson. It works on the website, chat, messaging or the sales phone line, answers their first questions, qualifies against the organization's criteria, and writes the conversation context into the CRM so the salesperson receives a ready conversation.
Deployments: 8 public, best grade C
Median conversion uplift, vendor reported: 19% (3 deployments)
Insurance
An insurance policy servicing agent is AI that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests across chat, messaging and phone. Examples include address and vehicle changes, adding a named driver or item, payment method updates, and certificates and proof of cover, and it hands anything complex or sensitive to a human with the context.
Deployments: 6 public, best grade B
Reported containment rate: at least 50% (Lemonade, organization claim)
Cross industry, Banking
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group. It runs in Microsoft Teams, Slack or the intranet, covers requests such as password and MFA resets, account unlocks, VPN, device and software requests, and acts in the identity and IT service management systems, attaching the context when it hands a request on.
Deployments: 14 public, best grade B
Median containment rate: 66% (4 deployments)
Telecommunications
AI network outage communication is an agent that turns network alarms into a clear picture of which customers are affected by an outage and why. It proactively tells those customers by message, app or phone, giving a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.
Deployments: 2 public, best grade B
Autonomy: Supervised agent
Media and entertainment
A publisher subscriber service agent answers readers of a newspaper or magazine on subscriptions, billing, delivery, digital access and cancellations, by chat or by preparing email replies. It can use the subscription and billing systems to look up the reader's account and hands unusual cases to the service team.
Deployments: 3 public, best grade C
Reported containment rate: 78.8% (Politiken, vendor claim)
Cross industry, Retail and ecommerce
An AI order status and returns agent answers "where is my order", changes delivery details and arranges returns, exchanges and refunds for online and omnichannel shoppers. It does this end to end, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.
Deployments: 9 public, best grade B
Median customer satisfaction, vendor reported: 92.5% (4 deployments)
Healthcare
An AI post discharge follow up agent phones patients after discharge or a procedure, asks clinician approved questions about their recovery and flags anyone who needs a clinical review. Nurses and doctors read the call reports and call back the flagged patients, so routine check ins no longer take clinical time for every patient.
Deployments: 5 public, best grade B
Reported accuracy: 99.5% (Oxford University Hospitals NHS Foundation Trust, organization claim)
Cross industry, Healthcare
An AI agent for outbound reminders and confirmations contacts customers about something they already booked or ordered, to remind them and confirm attendance. That can be an appointment, a delivery, a reservation or a service visit, and the agent lets them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. This is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
Deployments: 4 public, best grade B
Autonomy: Supervised agent
Cross industry, Technology and software
An AI agent for outbound sales prospecting researches target accounts and contacts, and drafts personalized outbound outreach for a sales team. It writes the emails, LinkedIn messages and call scripts from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
Deployments: 7 public, best grade C
Autonomy: Copilot
Logistics and transportation
An AI agent for parcel tracking and delivery exceptions answers "where is my parcel" and resolves delivery exceptions for parcel carriers and postal operators. It handles issues such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.
Deployments: 9 public, best grade B
Median containment rate: 85% (3 deployments)
Healthcare
An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients. It follows the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Deployments: 9 public, best grade B
Reported containment rate: 30% (Howard Brown Health, vendor claim)
Payments and cards, Banking
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance. The mandate sets spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation, and the agent then confirms and reconciles every transaction it made.
Deployments: 18 public, best grade B
Reported conversion uplift: about -67% (Walmart, organization claim)
Banking, Payments and cards
AI offers and rewards is a customer facing agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment. It draws on the customer's transactions and context, delivers the offer in the app, in messaging or through a colleague, helps the customer understand, track and redeem rewards in conversation, and works inside their own account and loyalty relationship, unlike campaign personalization.
Deployments: 4 public, best grade B
Autonomy: Autonomous
Banking, Payments and cards
Proactive outreach and activation is an AI agent that holds the conversation when a bank reaches out first to change something about a customer's account or products. It is triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.
Deployments: 4 public, best grade B
Reported conversion uplift: at least 40% (Monee, vendor claim)
Logistics and transportation
A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays. It answers from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.
Deployments: 6 public, best grade B
Reported containment rate: about 60% (Schweizerische Bundesbahnen (SBB), organization claim)
Banking, Payments and cards
An SME financial admin agent is an AI agent built into a small business account that turns a natural language request or an uploaded document into a prepared financial action. That action can be a bank transfer, a client invoice, a payroll run or an answer about cash position, and the business owner reviews and approves it before anything is sent or money moves.
Deployments: 5 public, best grade B
Reported cycle time reduction: 2x (Qonto, vendor claim)
Wealth and asset management, Banking
AI source of wealth diligence is an AI agent that reads a prospective private client's documents and extracts how their wealth was built, for private banking compliance teams. It also corroborates that account, checks plausibility against benchmarks and external sources, and drafts the source of wealth and enhanced due diligence narrative for the relationship manager and compliance analyst, who decide on the risk rating and the relationship.
Deployments: 4 public, best grade B
Reported cycle time reduction: 20% (DBS Bank, organization claim)
Telecommunications
A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared. It works in plain language on any channel, corrects clear errors within set limits, and opens a billing dispute with the evidence attached when a human has to decide.
Deployments: 4 public, best grade B
Reported first contact resolution: 60% (Vodafone, organization claim)
Cross industry, Pharma and life sciences
A travel and expense audit agent is an AI agent that checks every travel and expense report line against policy, for auditors. It checks receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that carry real risk.
Deployments: 8 public, best grade C
Median automation rate, vendor reported: 72% (3 deployments)
Insurance, Travel and hospitality
A travel insurance claims and assistance agent is an AI agent that helps insured travelers with claims and assistance around the clock, in their own language. It answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates travelers upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.
Deployments: 2 public, best grade B
Reported automation rate: up to 70% (Allianz Partners, organization claim)
Energy and utilities
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers. It also handles move in and move out, including final reads and closing one account and opening the next, across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.
Deployments: 13 public, best grade B
Median containment rate: 69% (4 deployments)
Healthcare
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
Deployments: 14 public, best grade B
Median handling time reduction: 22.5% (4 deployments)
Wealth and asset management, Capital markets
AI analysis of earnings calls and company text reads earnings call transcripts, filings and other unstructured disclosures at scale to produce an investment signal for a portfolio manager or analyst. The underlying large language model, either fine tuned or prompted within a structured scoring framework, scores a company on a dimension such as business quality or exposure to a market theme, or forecasts how markets will react to what was said, so the signal is systematic and repeatable to weigh alongside traditional quantitative data.
Deployments: 4 public, best grade B
Autonomy: Copilot
Energy and utilities
Smart meter analytics is AI that turns readings from smart electricity, gas and water meters into usable information for utilities, instead of treating every meter and customer the same way. It monitors meter and network health at scale, estimates which appliances drive a household's usage from the meter signal alone, flags unusual consumption, and targets efficiency and electrification programs at the customers who will benefit most.
Deployments: 5 public, best grade C
Autonomy: Assist
Media and entertainment
A publisher archive answer engine is a generative AI search and answer tool on a publisher's site or app that answers readers' questions from its own journalism. It answers only from that publisher's published journalism and archive, cites the articles it used, and declines to answer when its own reporting does not cover the question.
Deployments: 8 public, best grade B
Autonomy: Autonomous
Travel and hospitality
An airport passenger assistant is AI that answers travelers' questions about flights, gates, shops and services, and gives directions, on kiosks, holograms, apps and messaging in their own language. It answers from live airport data and a map of the terminal, and connects the traveler to a staff member when it cannot help.
Deployments: 9 public, best grade B
Reported customer satisfaction: 85% (Flughafen Berlin Brandenburg GmbH, vendor claim)
Telecommunications
A B2B telecom quoting and service assistant is an AI that answers business customers' product, pricing and contract questions and prepares configurations and quotes for connectivity, mobile fleets and devices. It also serves the sellers who look after these accounts, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.
Deployments: 5 public, best grade B
Reported containment rate: 70% (SoftBank Corp., organization claim)
Government and public sector
A benefits eligibility and application assistant is an AI assistant that helps people see which public benefits and grants may apply to them and explains the rules in plain language. It also explains the required documents, guides the person through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
Deployments: 7 public, best grade B
Reported accuracy: 97% (Department for Work and Pensions, organization claim)
Government and public sector
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source. It points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
Deployments: 35 public, best grade A
Reported customer satisfaction: 50% (Montgomery County Government, vendor claim)
Banking, Payments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments: 5 public, best grade B
Reported contact deflection: 16% (Bank of America, organization claim)
Cross industry, Technology and software
An AI treasury assistant answers a corporate treasury team's questions in plain language, from live cash and bank data to internal policy, instead of staff stitching exports together.
Deployments: 4 public, best grade C
Autonomy: Assist
Capital markets, Wealth and asset management
AI deal sourcing and due diligence is an AI assistant that screens the market for acquisition or investment targets and speeds up due diligence for a deal team. It builds company profiles, reads data room documents, extracts key terms and risks, and drafts the investment or diligence memo, for the team to verify and decide.
Deployments: 6 public, best grade B
Reported productivity gain: up to 80% (Datasite, vendor claim)
Cross industry, Banking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalog, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments: 6 public, best grade B
Reported contact deflection: 30% (Mapbox, organization claim)
Banking, Payments and cards
A digital onboarding assistant is a customer facing AI that guides a new applicant, a person or a small merchant, through opening a digital account, card or relationship. It collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.
Deployments: 4 public, best grade B
Reported productivity gain: 30x (M-DAQ Global, vendor claim)
Cross industry, Government and public sector
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments: 5 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Banking
An AI assistant for goal based financial planning is an AI assistant that turns a client's goals into projections and what if scenarios using a rules based planning engine. It explains the trade offs in plain language and prepares the plan for an advisor to validate, with every assumption disclosed and reproducible.
Deployments: 4 public, best grade B
Autonomy: Copilot
Healthcare
A hospital lobby assistant is a kiosk, tablet or avatar screen in the entrance hall that patients and visitors talk to. It answers questions about doctors, clinics and services in their own language, points a described symptom to the right specialty, and gives directions to the ward or room. It does not diagnose, and urgent cases should go to staff.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
Deployments: 9 public, best grade B
Median employee adoption: 86% (4 deployments)
Insurance
An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources. It also prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
Deployments: 5 public, best grade B
Autonomy: Assist
Wealth and asset management, Banking
A suitability assessment assistant is an AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation. It checks this against the firm's rules, flags mismatches, and drafts the suitability rationale and report for the advisor to confirm, while hard rule failures are decided by deterministic checks, not by the model.
Deployments: 2 public, best grade B
Autonomy: Copilot
Banking, Payments and cards
A conversational money transfer assistant is an AI in a bank's app that turns a spoken or typed request into a transfer or bill payment. It works out who the money goes to from a name, a saved contact or an image, checks the amount against limits, and sends the payment over the bank's own rails under the authentication and fraud checks the bank applies in its app.
Deployments: 8 public, best grade B
Reported cycle time reduction: up to 60% (Nubank, organization claim)
Banking, Real estate
A mortgage servicing borrower assistant is a voice or chat agent that answers a homeowner's questions about an existing mortgage and handles routine requests, for mortgage servicers and banks. It covers topics such as payments, autopay, escrow, tax forms, loan transfers and general forbearance information, can place routine outbound servicing calls, and passes hardship, disputes and other sensitive cases to a servicing specialist with the conversation attached.
Deployments: 3 public, best grade B
Reported containment rate: 75% (Cenlar FSB, vendor claim)
Cross industry, Banking
Procurement and contract review is an assistant that reads supplier contracts and proposals, for procurement and vendor management teams. It extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.
Deployments: 12 public, best grade B
Reported cycle time reduction: about 95% (CompSource Mutual Insurance Company, vendor claim)
Retail and ecommerce
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
Deployments: 5 public, best grade B
Reported satisfaction uplift: about 2% (Lowe's, organization claim)
Banking, Wealth and asset management
AI Shariah compliance screening is an AI assistant that checks Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba and gharar, for compliance teams. It also flags exposure to prohibited activities, retrieves the relevant standards and fatwas, and drafts the Shariah review documentation. The Shariah board keeps sole authority over any ruling.
Deployments: 2 public, best grade B
Autonomy: Copilot
Education
A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines. It answers them by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments: 12 public, best grade B
Reported contact deflection: 28% (Empire State University, vendor claim)
Government and public sector
A tax questions and filing assistant is an AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments. It lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
Deployments: 11 public, best grade A
Reported contact deflection: 80% (Agencia Estatal de Administración Tributaria (AEAT), vendor claim)
Education
An AI lesson planning assistant is software that drafts lesson plans, slides, quizzes and worksheets from a teacher's learning goal, which the teacher edits and checks before using in class. It works from the school's curriculum and leaves teaching, marking and every pupil facing decision to the teacher.
Deployments: 4 public, best grade B
Reported productivity gain: 52.5% (Woodland Academy Trust, organization claim)
Telecommunications
An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service. It collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments: 3 public, best grade B
Reported automation rate: 76% (Singtel, organization claim)
Telecommunications
A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra. It serves existing and prospective customers in the app, in messaging, on the phone or through a human advisor, using their usage and eligibility and the operator's current offers, and it completes the order or passes a ready quote to a person.
Deployments: 11 public, best grade B
Reported conversion uplift: 75% (Telenet, vendor claim)
Telecommunications
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments: 6 public, best grade B
Reported accuracy: 95% (Bouygues Telecom, vendor claim)
Education
Exam and assessment integrity AI supports the integrity of a remote, high stakes exam by verifying a test taker's identity and watching for signs of cheating. It analyzes behavior such as typing patterns, facial matching and session activity for signs of impersonation or unauthorized help, and flags sessions for a trained human reviewer to decide, rather than letting a model issue an automated finding of misconduct on its own.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Cross industry, Insurance
AI avatar video turns a script or an existing recording into a presenter video in many languages, for executive updates, product education and marketing. Communications and marketing teams review the script and the translation, then publish, instead of booking talent, a studio and a voice artist again each time a line or a language changes.
Deployments: 9 public, best grade C
Median cycle time reduction, vendor reported: 50% (3 deployments)
Healthcare
A pre visit patient education avatar is an AI character that explains a condition and treatment options to patients before their appointment. It is often a digital version of the treating clinician, speaks from content the care team approved, and leaves diagnosis and decisions to the clinician.
Deployments: 3 public, best grade B
Autonomy: Assist
Government and public sector, Healthcare
AI avatar video for public information turns approved service texts into presenter videos in several languages, for residents with limited literacy or local language skills. Communications staff and translators check the script and the translation before the video goes online or onto the screens a service uses.
Deployments: 4 public, best grade B
Autonomy: Copilot
Telecommunications
Scam text message blocking is AI in the operator's messaging network that scores text messages as they pass through and stops phishing and scam messages before they reach the subscriber. It looks at sender behavior, message volume and links, and it is separate from labeling scam calls and from fraud against the operator itself.
Deployments: 4 public, best grade B
Autonomy: Autonomous
Banking, Cross industry
AI cash flow forecasting for corporate treasury is machine learning that categorizes a company's cash flows and forecasts its cash positions across accounts and currencies for the treasury team. Conversational analytics can sit on top of it. Some banks offer it inside their cash management platforms, where it also answers treasurers' questions in plain language, so the team decides on funding and idle balances with better information and less spreadsheet work.
Deployments: 7 public, best grade B
Reported productivity gain: about 90% (JPMorgan Chase, organization claim)
Banking
SME cash flow underwriting is an underwriting engine that assesses a small business's repayment capacity from live bank transactions and payment flows, instead of audited accounts, for lenders. It also draws on point of sale data, receivables and accounting data, and returns a decision recommendation with the evidence and reasons behind it.
Deployments: 8 public, best grade B
Autonomy: Supervised agent
Healthcare, Pharma and life sciences
AI that compares a patient's health record against the eligibility criteria of open clinical trials to help research staff and treating clinicians find candidates. It reads structured data and clinical notes, then gives staff a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.
Deployments: 6 public, best grade B
Reported accuracy: 100% (Cleveland Clinic, organization claim)
Cross industry, Banking
An AI coding assistant helps software developers by completing and generating code in their IDE and code review flow. It also explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
Deployments: 12 public, best grade B
Median productivity gain: 22.5% (4 deployments, 2 "up to" values left out)
Healthcare
An AI command center for hospital bed and staff capacity planning predicts patient admissions, discharges and transfers, and helps a team of coordinators sequence bed assignments, staffing and moves. The coordinators sit in one room and act on real time predictions across a hospital or health system, so patients get into the right bed faster and existing capacity is used fully without adding beds.
Deployments: 7 public, best grade B
Median cycle time reduction: 34% (7 deployments)
Retail and ecommerce, Manufacturing
Store and shelf monitoring is computer vision, on cameras, shelf edge sensors or autonomous robots, that scans store shelves for gaps, misplaced items and wrong prices. It turns what it sees into a prioritized task list for store staff or field sales representatives, so out of stock and shelf compliance problems are caught within hours instead of at the next manual walk.
Deployments: 8 public, best grade B
Reported revenue uplift: 7% (GoGo SqueeZ, vendor claim)
Technology and software, Media and entertainment
AI content moderation for trust and safety scans user generated content, such as live video, images, chat and audio, against an online platform's policy in real time. It removes or hides the clearest violations and routes borderline cases to a human moderator with its reasoning attached, so the platform can review far more content than a human team alone while keeping irreversible decisions with a person.
Deployments: 4 public, best grade C
Autonomy: Supervised agent
Real estate
A property search assistant is a conversational AI on a real estate portal that lets buyers and renters search, compare and narrow down homes in plain language instead of filters. It also answers affordability and neighborhood questions from the portal's own listing and market data, and hands the shopper to a tour booking or a local agent.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Banking, Wealth and asset management
An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards. It builds a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, then turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, it centers on credit and cross sell context as well as the conversation; wealth advisor tools that also prepare meetings overlap with it, and the banker reviews every output.
Deployments: 4 public, best grade B
Autonomy: Copilot
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments: 5 public, best grade B
Autonomy: Copilot
Travel and hospitality
A hotel revenue management copilot is an employee facing AI system that forecasts hotel demand and recommends or automatically adjusts room prices within limits a revenue manager sets. It forecasts demand for a hotel or portfolio by date, room type and segment, also adjusts availability controls, and scores group and event enquiries for true profitability, so a small revenue team can run pricing that used to need daily manual adjustment in the property management system.
Deployments: 8 public, best grade C
Median revenue uplift: 25.2% (4 deployments)
Insurance
An insurance pricing and actuarial copilot is AI that speeds up the work of pricing and actuarial teams, from risk and demand model building to natural language analysis of data. It builds automated, transparent risk and demand models and analyzes rate filings, experience data and reserving diagnostics, while actuaries select the models, sign off the rates and own the professional judgment.
Deployments: 9 public, best grade B
Reported productivity gain: 5x (Generali France, organization claim)
Cross industry, Banking
AI marketing content and compliance copilot drafts campaign copy and checks it against advertising rules before a human approves it for publication. It writes campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments: 6 public, best grade B
Reported productivity gain: 34% (Ally Financial, organization claim)
Banking, Insurance
AI model risk validation is a copilot that supports independent review of a bank's models, used by a validation function, an external tester or a supervisor. It checks model documentation against the model risk standard, generates and scores challenger tests (for generative AI, often with an LLM as a judge calibrated against human experts), watches production models for drift, and drafts and consistency checks the validation report. An accountable validator owns every conclusion.
Deployments: 3 public, best grade B
Autonomy: Copilot
Telecommunications
AI copilot for network operations center fault triage correlates network alarms and performance data into a small number of probable faults for engineers. It draws on radio, transport, core and fixed network data, ranks faults by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments: 9 public, best grade B
Reported cycle time reduction: at least 95% (Deutsche Telekom, organization claim)
Manufacturing, Automotive
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centers. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments: 6 public, best grade B
Reported accuracy: at least 90% (Daikin Industries, organization claim)
Banking, Payments and cards
SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record. It covers who, what, when, where, why and how, case by case, so the investigator verifies, edits and files instead of starting from a blank page, unlike the periodic data returns of regulatory reporting.
Deployments: 4 public, best grade B
Autonomy: Copilot
Insurance
An underwriting risk assessment copilot is an AI tool that assembles everything relevant to a risk, such as the submission, loss history and underwriting guidelines, for an insurance underwriter. It also gathers third party data and public information, highlights exposures and gaps against the insurer's underwriting guidelines, and drafts the underwriting narrative or referral note, while the underwriter makes and signs every decision.
Deployments: 8 public, best grade B
Reported cycle time reduction: 50% (Generali Global Corporate & Commercial, vendor claim)
Automotive, Manufacturing
AI production scheduling and sequencing is AI that continuously resequences production orders and material flow between lines as conditions change, flagging conflicts and proposing changes for a human to approve. This includes routing parts and transfer carts and resequencing the order list at a line, triggered by events such as a machine going down, a rush order or a late part. A planner or operator no longer works out the sequence by hand.
Deployments: 3 public, best grade B
Reported productivity gain: about 86% (Hyundai Motor Group, organization claim)
Banking, Payments and cards
Alternative data credit scoring is a machine learning model that adds consumer permissioned data to credit bureau data, so a lender can assess applicants with thin or no credit files. The alternative data includes bank account cash flow, rent, utility and telco payments or data from partner platforms, and the model returns a decision with specific reasons.
Deployments: 8 public, best grade B
Reported automation rate: at least 90% (Upstart Holdings, organization claim)
Government and public sector, Logistics and transportation
Crowd density and flow monitoring is AI that counts people on camera feeds and flags crowding, movement against the flow and congestion points so operators can act early. It estimates how many people are in a zone and which way they move, and leaves every decision, such as opening a gate, redirecting a stream or sending staff, to the operators in the control room.
Deployments: 3 public, best grade C
Autonomy: Assist
Travel and hospitality
Airline operations control decision support is AI that watches an airline's day of operation and predicts where weather, delays, crew limits or technical problems will break the plan. It proposes recovery options across aircraft, crew and passengers, such as retiming flights, swapping aircraft or holding a connection, with the cost and passenger impact of each, for controllers to approve.
Deployments: 3 public, best grade B
Autonomy: Copilot
Retail and ecommerce
Demand forecasting and replenishment is machine learning that forecasts demand for every item in every store or fulfillment center, day by day, and turns that forecast into automatic orders. It draws on sales history, promotions, prices, weather and local events, and places store and warehouse orders within limits set by planners, who handle the exceptions.
Deployments: 9 public, best grade B
Reported forecast accuracy: up to 40% (Aeon Retail, organization claim)
Travel and hospitality
Restaurant demand and labor forecasting is a machine learning model that predicts sales and guest traffic per restaurant, per daypart and often per menu item, for restaurant managers. It uses point of sale history, local events and weather, so managers can build staff schedules and prep lists against a forecast instead of a manual guess or last week's numbers.
Deployments: 5 public, best grade B
Reported forecast accuracy: 83% (McDonald's Georgia, vendor claim)
Government and public sector
Undeclared building detection is AI that compares aerial images with cadastre and tax records to find buildings, extensions and pools missing from the register. Tax authorities and mapping agencies use it so that officers verify a list of candidates instead of surveying whole regions.
Deployments: 4 public, best grade B
Autonomy: Assist
Banking, Insurance
A digital human guide is an AI agent with a lifelike face and voice that answers a bank's or insurer's product and service questions and passes complex cases to staff. It appears on a website, in an app, on a kiosk or on a screen in an advisor meeting, speaks with the customer in real time and answers from the institution's approved content.
Deployments: 10 public, best grade B
Reported accuracy: 94.5% (Ajman Bank, vendor claim)
Cross industry, Government and public sector
Intelligent document processing is AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, and splits, classifies and extracts the required fields. Each field gets a confidence score, is validated against business rules and source systems, and only the uncertain cases go to a person before the data enters the downstream process.
Deployments: 15 public, best grade B
Median cycle time reduction: 75% (7 deployments)
Banking, Payments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments: 3 public, best grade B
Autonomy: Copilot
Media and entertainment
Newsroom AI turns a reporter's verified notes into a draft story and long articles into key point summaries, which a journalist edits before anything is published. Publishers use it for routine stories such as community news and event listings, and for summaries at the top of articles.
Deployments: 4 public, best grade B
Autonomy: Copilot
Government and public sector
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Deployments: 11 public, best grade A
Reported productivity gain: 80% (Federal Emergency Management Agency, organization claim)
Pharma and life sciences
Generative AI that drafts clinical study reports and other regulated documents for medical writers to verify, edit and approve. It writes documents such as protocols, patient materials and submission modules from the trial's statistical tables, listings and figures and from approved template text, before anything is submitted to a regulator.
Deployments: 9 public, best grade B
Reported error reduction: 80% (AstraZeneca, organization claim)
Healthcare
Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team. A clinician, nurse, advanced practice clinician or pharmacist reviews, edits and sends it, so the care team starts from a draft instead of a blank reply box on every message.
Deployments: 4 public, best grade B
Reported response time reduction: about 7% (NYU Langone Health, organization claim)
Healthcare
AI radiology report drafting is software that writes a first draft of the report from the image and the clinical data, which the radiologist edits and signs. The draft comes from a vision language model, either trained on the organization's own signed reports or built on a radiology foundation model, and it replaces the blank template or dictation at the start of the read. The radiologist stays responsible for the final interpretation.
Deployments: 4 public, best grade B
Median productivity gain: 15.5% (3 deployments)
Government and public sector
AI case note drafting for social workers is a generative AI tool, often built on speech to text, that turns a visit or assessment account into a first draft. That account can be a recorded conversation or the worker's own dictated or typed prompt, and the draft matches the case note or statutory assessment format the record needs. The social worker checks, corrects and signs it before it joins the record.
Deployments: 5 public, best grade B
Reported productivity gain: 46% (Somerset Council, organization claim)
Logistics and transportation, Automotive
AI drive through vehicle inspection uses cameras and sensors in a gate or archway that a vehicle drives through to scan its body, glass, tires and undercarriage in seconds. Computer vision detects defects and damage, rates their severity and compares the scan with an earlier one, so a fleet or rental operator knows what to repair or charge for.
Deployments: 3 public, best grade B
Reported accuracy: 96% (Amazon, vendor claim)
Media and entertainment
AI dubbing transcribes a video's speech, translates it and generates a synthetic voice track in another language, so titles can be released in languages they were never dubbed into. Publishers and streamers use it for licensed catalogs and creator videos, and Prime Video describes a pilot in which localization professionals work with the AI to control quality.
Deployments: 5 public, best grade B
Autonomy: Supervised agent
Media and entertainment
An AI dynamic paywall scores how likely each reader is to subscribe and uses the score to choose whether to show a paywall, which offer and which message. News publishers use it to grow subscriptions while keeping the advertising revenue of readers who are unlikely to pay, where a classic paywall applies one fixed rule to everyone.
Deployments: 4 public, best grade B
Reported conversion uplift: 92% (Financial Times, organization claim)
Retail and ecommerce
AI dynamic pricing and markdown optimization is AI that sets or recommends the regular price, promotion or markdown for every item in every store, for retail pricing teams. It draws on demand, cost, competitor prices, inventory and, for perishables, how close the item is to its best before date, so pricing analysts manage exceptions and strategy instead of spreadsheets.
Deployments: 12 public, best grade B
Autonomy: Supervised agent
Banking
AI early warning and covenant monitoring is a monitoring system that flags borrowers whose credit is deteriorating across a loan book, for the relationship manager. It tracks covenant tests and borrower reporting, reads financials, filings and news, and combines them with payment and sector signals, then presents the evidence with a suggested next step.
Deployments: 4 public, best grade B
Autonomy: Assist
Healthcare
Sepsis and deterioration early warning is AI that continuously scans a hospitalized patient's vitals, lab results, orders and clinical notes to flag early signs of sepsis or deterioration. It often does so hours before the change would otherwise be noticed and alerts a nurse or rapid response team to assess the patient. The system only alerts; it never orders a test or a treatment itself.
Deployments: 8 public, best grade B
Autonomy: Assist
Cross industry, Banking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments: 20 public, best grade B
Median employee adoption: 90% (5 deployments)
Government and public sector, Healthcare
Epidemic intelligence signal detection is AI that scans news, social media and feeds for early signs of outbreaks and other health threats, so analysts can verify and escalate them. Public health agencies use it to complement reports from laboratories and hospitals.
Deployments: 4 public, best grade A
Autonomy: Assist
Banking
Trade document examination is AI that reads documents presented under a letter of credit or collection, such as the bill of lading, for bank examiners. It also reads the commercial invoice, packing list and certificates, extracts and cross checks the data, and tests it against the instructions and the ICC rules, including UCP 600 and ISBP for letters of credit. It lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.
Deployments: 10 public, best grade B
Reported cycle time reduction: about 94% (JPMorgan, vendor claim)
Banking
A financial wellbeing coach is an in app AI assistant that customers open to understand their own money. It uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Travel and hospitality
AI ground handling and turnaround optimization watches each aircraft turnaround in real time, often with computer vision, and alerts ground operations staff when a step falls behind. It uses cameras aimed at the gate and apron, covers fueling, catering, baggage, boarding and pushback, predicts the departure time as soon as the aircraft arrives, and raises the alert the moment a subprocess falls behind schedule, so staff can intervene before a small delay becomes a missed slot.
Deployments: 4 public, best grade C
Autonomy: Assist
Travel and hospitality
Airline fuel efficiency optimization is an AI system that analyzes flight data to coach pilots and flight operations engineers on fuel performance against a baseline. It analyzes fuel burn, routing, taxi procedure and auxiliary power unit use fleet wide, flags the highest value savings opportunities by route and procedure, and tracks the savings over time.
Deployments: 4 public, best grade C
Autonomy: Assist
Banking, Payments and cards
AML alert triage is machine learning and AI agents that score anti money laundering alerts for genuine risk, closing clear false positives with a written and stored rationale. It hands investigators the remaining alerts, already enriched with the customer, counterparty and transaction context.
Deployments: 8 public, best grade B
Reported false positive reduction: 86% (Shift4, vendor claim)
Banking, Payments and cards
Application and identity fraud detection is AI that checks incoming account and loan applications for banks and lenders to catch forgery and fraud rings. It analyzes documents, device and application data across the whole queue and cross checks against bureau and official sources to flag forged or AI generated documents, synthetic and stolen identities, and coordinated rings.
Deployments: 8 public, best grade B
Reported detection improvement: 2.5x (Department for Work and Pensions, organization claim)
Energy and utilities, Manufacturing
Autonomous plant process control is reinforcement learning AI that sets valves and setpoints in a running industrial plant, within the limits of its existing control and safety systems. It takes over loops that operators adjust by hand because PID control and advanced process control cannot hold them, so a process unit can use less steam, chemicals and power and need fewer manual interventions.
Deployments: 5 public, best grade B
Median energy savings: 18% (4 deployments)
Banking, Insurance
AI account servicing execution is AI that reads and acts on servicing requests landing in operations queues, such as address or beneficiary changes, for back office staff. It checks each request against policy and entitlements, then prepares or makes the change, such as mandate changes, standing instructions, reissues, payoff and reference letters and loan maintenance, in core systems under dual control.
Deployments: 3 public, best grade B
Reported cycle time reduction: 95% (SS&C Technologies, vendor claim)
Government and public sector
Benefit fraud and error detection uses risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error. Caseworkers then verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.
Deployments: 5 public, best grade B
Reported detection improvement: 2.5x (Department for Work and Pensions, organization claim)
Cross industry, Insurance
An AI assistant that reads board and committee papers before a meeting and gives each director a short, cited briefing. The briefing covers what changed since last time, the decisions being asked of the board, the risks flagged and the open questions worth raising, with page references back to the source pack.
Deployments: 3 public, best grade C
Autonomy: Assist
Real estate, Cross industry
Building energy optimization is AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts its systems in real time to use less energy. It changes setpoints, equipment sequencing and start times through the existing building management system, instead of following fixed schedules, so no person has to retune it by hand.
Deployments: 9 public, best grade C
Median energy savings, vendor reported: 15.8% (5 deployments)
Banking, Payments and cards
Business onboarding and UBO discovery is AI that builds the know your business (KYB) due diligence file for a new or reviewed corporate client before any account opens. It collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.
Deployments: 7 public, best grade C
Reported cycle time reduction: about 75% (Emirates NBD, organization claim)
Cross industry, Manufacturing
AI cash application is AI that reads remittance advices in many formats and matches incoming customer payments to open receivable invoices for accounts receivable teams. It proposes deduction and short pay reason codes from prior resolutions and routes only the genuine exceptions to an analyst, so the sub ledger clears itself for the clean majority of payments.
Deployments: 6 public, best grade C
Median automation rate, vendor reported: 96% (5 deployments)
Insurance
AI catastrophe exposure assessment is AI that turns satellite and geospatial data into a fast, portfolio wide view of which policies and properties are exposed to a catastrophe. It covers before and immediately after the event, so exposure managers and claims teams can quantify the loss, prioritize response and reach affected customers first, without waiting for ground surveys.
Deployments: 4 public, best grade B
Autonomy: Assist
Payments and cards, Banking
AI chargeback and representment is AI that runs the dispute engine room for issuers, acquirers and merchants, mapping each dispute to the network reason code. It gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Insurance
Claims triage and straight through processing is AI that reads each new insurance claim and its documents and scores its complexity, cover questions, fraud and recovery signals. It sends each claim to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.
Deployments: 12 public, best grade B
Reported automation rate: about 55% (Lemonade, organization claim)
Pharma and life sciences
AI that scores and ranks candidate investigator sites and countries for a planned clinical trial, so clinical operations teams choose sites more likely to meet enrollment targets on time. It ranks them by predicted enrollment speed, access to the eligible patient population and historical performance, and teams use the shortlist to activate sites instead of relying on which ones a study team happens to know.
Deployments: 7 public, best grade B
Reported cycle time reduction: 53% (ICON plc, organization claim)
Insurance
AI that reads incoming broker submissions for commercial insurance so underwriters open a complete, prioritized file instead of an inbox. It reads emails, applications, schedules of values, loss runs and supplements, extracts the risk data into a structured record, checks clearance and appetite, and enriches and ranks the risk with internal and third party data.
Deployments: 9 public, best grade B
Reported accuracy: about 98% (Paragon Insurance Group, organization claim)
Cross industry, Technology and software
AI that checks an organization's pay decisions for unexplained gaps by gender, race or other protected characteristics. It statistically analyzes pay data, and at the point a recruiter or manager sets a starting salary, a raise or a promotion increase, it checks the proposed number against pay bands and equity rules and flags a decision before it creates a new gap, instead of finding it in next year's audit.
Deployments: 9 public, best grade C
Reported cost reduction: 25% (Elevance Health, vendor claim)
Cross industry, Banking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments: 3 public, best grade B
Autonomy: Copilot
Real estate
AI construction progress tracking matches site photos to the schedule and BIM model to show what is actually built, for site teams and owners. The photos are captured with a hardhat mounted camera on regular site walks and compared with planned tasks and quantities, so teams see where trades are behind and where installed work does not match the design, without walking the site by hand.
Deployments: 4 public, best grade C
Reported productivity gain: 95% (Layton Construction, vendor claim)
Cross industry, Banking
AI continuous controls testing checks every transaction or record against a control's rule instead of a periodic sample, giving continuous, full population assurance. It collects evidence from source systems, maps each artifact to the control it supports, flags exceptions for a human to judge, and prepares the risk and control self assessment from incident and loss data for the business to review.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Government and public sector
AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers. It also produces chronologies and draft case reports with references to the source pages, so they find what matters faster while the person responsible reads the underlying material and makes every legal judgment.
Deployments: 10 public, best grade B
Reported accuracy: at least 90% (Oman Public Prosecution, organization claim)
Cross industry, Government and public sector
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments: 16 public, best grade B
Median cycle time reduction, vendor reported: 84.5% (4 deployments)
Logistics and transportation, Retail and ecommerce
AI customs classification and declaration is AI that reads what is being shipped and proposes the tariff classification code for a customs declaration. It uses the commercial invoice, the product data and sometimes a photo, gives its reasoning and a confidence score, drafts the declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.
Deployments: 4 public, best grade B
Reported automation rate: 90% (United Parcel Service, organization claim)
Government and public sector, Logistics and transportation
AI customs risk targeting and container selection is machine learning that scores every import or export declaration for the risk it carries contraband, is misclassified or is undervalued. A customs administration sends physical inspection, scanning and detailed review only to the small share of containers, vehicles and parcels that need it; the rest clear without an officer touching them, and an officer reviews and acts on every high risk alert.
Deployments: 6 public, best grade B
Reported detection improvement: up to 8x (Korea Customs Service, organization claim)
Cross industry, Technology and software
AI detection engineering drafts, tests and tunes the rules that find attacks in security logs, from threat reports, vulnerability disclosures or plain language requests, for an engineer to approve. It also translates rules between query languages, tags them with MITRE ATT&CK techniques and checks them against the organization's own data before they go live.
Deployments: 4 public, best grade B
Reported false positive reduction: 67% (Amazon, organization claim)
Cross industry, Banking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments: 6 public, best grade B
Reported cycle time reduction: 25% (SS&C GIDS and RS, vendor claim)
Cross industry, Professional services
AI for eDiscovery and disclosure document review sorts, prioritizes and codes large collections of emails, chats and files for relevance, issues and legal privilege. It works across litigation, investigations and regulatory requests, so lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments: 5 public, best grade B
Reported cycle time reduction: 85% (Purpose Legal, vendor claim)
Cross industry, Technology and software
Employee attrition prediction and retention analytics uses machine learning to score each employee's risk of resigning, for HR and managers. It scores that risk from HR, performance, engagement and compensation data, surfaces the factors driving it for a manager or HR business partner, and feeds an aggregate view of where attrition is concentrated, so retention effort goes to the people and teams most likely to leave instead of being spread evenly or applied only after someone resigns.
Deployments: 4 public, best grade B
Reported accuracy: about 95% (IBM, organization claim)
Banking, Payments and cards
Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify. It recomputes what each charge should have been, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments: 1 public, best grade B
Autonomy: Copilot
Telecommunications
Fibre network route and build planning is AI that turns geospatial survey data, existing infrastructure records and historical civil works costs into a proposed fibre route and a cost estimate. Planners spend less time drawing routes by hand and get a more consistent, defensible estimate before construction starts.
Deployments: 8 public, best grade B
Reported cycle time reduction: about 75% (Bonfire Fiber, organization claim)
Government and public sector
AI for freedom of information request processing is AI that helps a public body handle freedom of information and open government requests. It logs and clarifies requests, spots duplicates, searches and deduplicates the records in scope, proposes redactions with the applicable exemption, and drafts the response letter, with an FOI officer deciding what is released.
Deployments: 7 public, best grade B
Reported accuracy: 98% (U.S. Food and Drug Administration, organization claim)
Cross industry, Manufacturing
AI for FX exposure forecasting is a machine learning model that predicts a company's future foreign currency cash flows, so treasury can set hedges against a more accurate exposure number. Treasury still decides the hedge ratios, instruments and timing, and executes the trades.
Deployments: 2 public, best grade C
Reported forecast accuracy: 96% (ASML, organization claim)
Insurance, Healthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments: 6 public, best grade B
Median handling time reduction, vendor reported: 50% (3 deployments)
Healthcare, Insurance
AI for healthcare claims fraud, waste and abuse detection reads healthcare claims and provider billing patterns to flag fraud, waste and abuse for a payment integrity investigator. It checks claims before or shortly after payment and sends every flag with its reasons to the investigator, while a narrow set of clear rule violations can be denied automatically before payment.
Deployments: 4 public, best grade B
Autonomy: Assist
Telecommunications
Home Wi-Fi experience optimization is AI in a broadband operator's gateway and cloud that measures Wi-Fi quality per device and fixes interference and congestion automatically, before customers call. It switches channels, steers devices between bands and prioritizes latency sensitive traffic, and gives support staff the device history when a call does arrive.
Deployments: 4 public, best grade C
Reported contact deflection: 25% (ACT Fibernet, vendor claim)
Government and public sector
An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases. It extracts form data, classifies evidence, routes applications and supports interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments: 7 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments: 9 public, best grade B
Median accuracy: 91% (3 deployments)
Insurance
Claims fraud detection is AI that scores every insurance claim for fraud from first notice of loss onwards, combining claim, policy, document, image and network data. It finds suspicious claims, organized rings and inflated losses, and sends each alert with its reasons to a claims handler or special investigations unit for review.
Deployments: 12 public, best grade B
Autonomy: Assist
Insurance
Renewal and retention AI prepares and runs the insurance renewal cycle, digitizing renewal submissions and changes in risk for underwriters and flagging policies at risk of lapsing or leaving. It also prepares the renewal conversation and answers customers' renewal questions, while renewal prices stay governed by the insurer's pricing rules and fair value obligations.
Deployments: 5 public, best grade B
Reported automation rate: 100% (JAGADIRI, vendor claim)
Cross industry, Banking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments: 10 public, best grade B
Median time to repair reduction: 75% (6 deployments)
Banking, Payments and cards
AI for ledger and payment reconciliation matches financial records to each other and flags the exceptions for a human to review. It matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes the matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.
Deployments: 8 public, best grade B
Reported automation rate: about 95% (Capital Area Food Bank, vendor claim)
Cross industry, Banking
AI for legacy code modernization reads old code such as COBOL and explains what each program does. It also works on languages like PL/I or old Java, mapping each program's data flows and dependencies, drafting the equivalent modern code or specification, and generating the regression tests needed to prove the new system behaves like the old one.
Deployments: 7 public, best grade B
Reported cycle time reduction: about 50% (Google, organization claim)
Government and public sector
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarize and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
Deployments: 4 public, best grade B
Autonomy: Copilot
Insurance
AI for litigation and recovery triage scores open insurance claims and overdue accounts for the risk that they end up in litigation or formal legal recovery. It also ranks the attorneys, law firms or recovery agencies likely to get the best result, so a claims handler, legal panel manager or collections specialist can act early instead of after the case has already escalated.
Deployments: 4 public, best grade B
Reported cost reduction: 16% (Gallagher Bassett, organization claim)
Capital markets, Banking
AI market abuse surveillance triage helps surveillance analysts triage market abuse and conduct alerts such as spoofing, layering, wash trades, ramping and insider dealing. It gathers the trade, order, news and communications context, explains in plain language what triggered each alert, and drafts the investigation narrative for the analyst to disposition.
Deployments: 5 public, best grade B
Reported handling time reduction: about 33% (Nasdaq, organization claim)
Payments and cards, Technology and software
AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward. It checks what a business really sells and how risky it is at onboarding, then watches every active merchant for changes in behavior, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments: 8 public, best grade B
Reported alert volume reduction: about 89% (Weave Communications, vendor claim)
Telecommunications
AI network planning and capacity optimization is machine learning that forecasts where and when a mobile network will run out of capacity, for network planners. It recommends where to add cells, spectrum or hardware, and continuously tunes radio parameters so existing capacity carries more traffic, with planners approving investments and major changes.
Deployments: 9 public, best grade B
Reported cycle time reduction: at least 95% (Deutsche Telekom, organization claim)
Banking, Payments and cards
AI mule network detection uses graph and behavioral machine learning to find money mule accounts and the networks around them, for investigators. These include circular flows, layering chains and clusters of newly linked accounts, and the AI supports investigators in tracing scam proceeds and restricting accounts before the money is gone.
Deployments: 6 public, best grade B
Reported false positive reduction: 4x (bunq, vendor claim)
Government and public sector
AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents. It also takes service requests, such as potholes, missed collections or broken street lights, with the right location and details, creates the case in the work order system, and routes anything urgent or complex to the right team.
Deployments: 7 public, best grade B
Reported accuracy: 80% (City of Kelowna, vendor claim)
Insurance
AI for parametric claims triggering builds the index a parametric insurance policy pays against, then measures the triggering event itself, such as a wildfire's extent once it happens. The models are trained on historical, simulated and satellite or radar data, and their output lets a deterministic engine calculate and release the payout without an adjuster assessing the loss on site.
Deployments: 4 public, best grade B
Autonomy: Autonomous
Banking, Payments and cards
AI for payment investigations and exceptions works the payments that fall out of straight through processing, by reading the failure and repairing or enriching the message. It drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.
Deployments: 2 public, best grade B
Reported automation rate: at least 10% (BNY, organization claim)
Banking, Payments and cards
AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners. It works in many languages, discards look alikes, and summarizes the credible risk for the analyst with the sources attached.
Deployments: 7 public, best grade B
Reported handling time reduction: at least 60% (Save the Children, vendor claim)
Government and public sector
Permit and license application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments: 10 public, best grade B
Reported accuracy: at least 85% (Leeds City Council, organization claim)
Banking, Payments and cards
Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes. It watches for trigger events such as an ownership, address or behavior change or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material changes. The risk rating and the first file for a new business client are separate use cases.
Deployments: 6 public, best grade B
Reported cost reduction: 40% (JPMorgan Chase, organization claim)
Pharma and life sciences, Government and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments: 9 public, best grade B
Reported handling time reduction: 23.3% (Bayer, organization claim)
Insurance
Photo based damage assessment is computer vision that assesses vehicle or property damage from photos or video for an insurance claim. The photos or video can come from the policyholder, a repairer or an adjuster. The AI identifies the damaged parts and the repair or replace decision, produces or checks the repair estimate, and flags total losses and inconsistencies for a person to review.
Deployments: 12 public, best grade B
Reported accuracy: 95% (Ping An Insurance (Group) Company of China, organization claim)
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments: 6 public, best grade B
Reported handling time reduction: 82% (Fort Collins Police Services, organization claim)
Cross industry, Banking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments: 7 public, best grade B
Autonomy: Copilot
Telecommunications
Predictive network maintenance is machine learning that spots early signs of network failure and triggers a fix before customers lose service, for telecom operators. It watches for degrading cells, faulty customer equipment, aging hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention.
Deployments: 9 public, best grade B
Autonomy: Supervised agent
Technology and software, Cross industry
AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams. It gathers these from support tickets, app store reviews and error monitoring tools, then sorts them by severity, component and likely duplicate before routing each to the right team. For well specified defects, it drafts a starting code change or reproduction steps for an engineer to review.
Deployments: 4 public, best grade B
Median accuracy: 90% (3 deployments)
Government and public sector
AI public consultation response analysis is AI that reads every free text response to a consultation or rulemaking comment period and proposes themes. It maps each response to themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
Deployments: 8 public, best grade B
Reported accuracy: at least 92% (Department for Transport, organization claim)
Telecommunications
RAN energy optimization is machine learning that cuts a mobile network's electricity use by putting radio equipment to sleep when demand is low. It predicts traffic per cell, puts carriers, cells and hardware components into sleep modes, and wakes them again before users notice, without losing coverage or quality.
Deployments: 8 public, best grade B
Reported energy savings: about 15% (Telkomsel, organization claim)
Cross industry, Government and public sector
Recruitment screening and scheduling is AI that answers candidates' questions, collects applications in conversation and books interview slots for a recruiter to review. Where the organization chooses, it also assesses applications against the job requirements, but the recruiter makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
Deployments: 8 public, best grade B
Reported cycle time reduction: about 90% (Mastercard, organization claim)
Banking, Insurance
Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits. Examples include prudential and statistical returns, threshold and transaction reports and disclosure packs. It also reconciles figures to source, explains movements against prior periods and drafts commentary; narratives for individual suspicious activity cases are a separate use case.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Professional services
AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals. It breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
Deployments: 7 public, best grade C
Reported handling time reduction: 75% (GroupeActive, organization claim)
Government and public sector
Inspection prioritization is AI that predicts which premises, operators or activities are most likely to be non compliant, to target inspectors' visits where the risk is highest. It is used across food safety, workplace safety, environmental and other regulation, ideally with inspectors still choosing visits and random inspections testing the model.
Deployments: 10 public, best grade B
Autonomy: Assist
Banking, Payments and cards
Sanctions screening adjudication is AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists. It resolves fuzzy matches across transliterations, aliases and naming conventions, clears clear non matches with a documented reason, and escalates true or uncertain hits with the evidence attached.
Deployments: 8 public, best grade B
Reported automation rate: about 33% (Emirates NBD, organization claim)
Cross industry, Healthcare
Security alert triage and investigation is an AI agent in the security operations center that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments: 7 public, best grade B
Median productivity gain: 60% (3 deployments)
Capital markets, Banking
Settlement fail prediction is AI that scores each pending securities settlement instruction for its likelihood of failing and names the probable cause. The cause can be an unmatched instruction, wrong settlement details, or a lack of securities or cash. It then helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.
Deployments: 4 public, best grade B
Autonomy: Copilot
Cross industry, Technology and software
AI vulnerability remediation is AI that takes security findings from scanners, fuzzers and bug reports and turns the real ones into a drafted code fix for developers. It filters out duplicates and false positives, reproduces and ranks the findings, and drafts a fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments: 6 public, best grade B
Reported automation rate: about 70% (AMD, vendor claim)
Banking, Wealth and asset management
AI assisted assembly of on request bank documents, such as statements, tax certificates and audit confirmations, where figures come from the system of record and layout from approved templates. AI handles request intake, validation and the free text parts, for documents such as account and card statements, interest certificates, balance and closure letters.
Deployments: 2 public, best grade B
Reported automation rate: 62% (Crédit Agricole Bank Polska, vendor claim)
Insurance
AI subrogation detection is AI that reads open and closed claims to find cases where a third party is wholly or partly liable. It estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.
Deployments: 3 public, best grade B
Autonomy: Assist
Banking, Insurance
Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response. It retrieves the relevant evidence, policies and prior correspondence, so legal and compliance can approve the draft, and tracks every commitment and remediation action through to closure.
Deployments: 3 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI supplier invoice processing is AI that captures supplier invoices in any format and extracts the header and line data. It matches invoices to purchase orders and goods receipts, proposes tax and cost center coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.
Deployments: 10 public, best grade B
Median automation rate: 70% (4 deployments)
Cross industry, Government and public sector
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments: 5 public, best grade B
Reported contact deflection: 67% (Cornerstone OnDemand, vendor claim)
Cross industry, Banking
Synthetic test data generation is AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, without containing real personal data. The datasets keep the structure and statistical properties of production data, so teams can test software, train and validate models and run demos safely.
Deployments: 7 public, best grade B
Reported cycle time reduction: 75% (Patterson Dental, vendor claim)
Government and public sector
Tax compliance risk scoring is AI that scores tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, for a tax administration. It directs audit and compliance capacity to the highest risk cases, while an officer decides every compliance action and the selection itself is monitored for fairness.
Deployments: 6 public, best grade B
Autonomy: Assist
Telecommunications
AI churn prediction and retention is AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals. It explains the likely reason and chooses the next best retention action, such as fixing a problem, adjusting a plan or making an offer, delivered through the app, messaging, an agent or an advisor within approved offer budgets.
Deployments: 5 public, best grade B
Reported churn reduction: 20% (Telenet, vendor claim)
Telecommunications
Telecom fraud detection is AI that protects an operator's network, revenue and numbers from fraud by watching call, messaging, roaming and account activity. It detects SIM swap and port out takeovers, international revenue share fraud (IRSF) and Wangiri one ring scams, blocks or flags them in real time, and shares risk signals with banks and other businesses that rely on the phone number for security. Scam calls aimed at subscribers are handled by call blocking.
Deployments: 4 public, best grade B
Reported detection improvement: 30% (Vodafone, organization claim)
Cross industry, Banking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Retail and ecommerce
Threat intelligence collection and reporting is AI that gathers threat reports, extracts the indicators and drafts summaries and briefings for a human analyst to check and send. It watches news, vendor blogs, advisories and filings against the organization's own priorities, pulls out threat actors, vulnerabilities and indicators of compromise, and writes the first version of the daily digest, the incident report or the customer newsletter.
Deployments: 4 public, best grade B
Reported handling time reduction: at least 70% (RH-ISAC, vendor claim)
Cross industry, Retail and ecommerce
AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner. The feedback can be survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and the analysis also identifies drivers, so the organization hears all of its customers instead of a sample.
Deployments: 12 public, best grade B
Reported accuracy: 91% (AT&T, vendor claim)
Energy and utilities
Renewable generation forecasting is AI that predicts how much power a wind or solar asset will generate over the next hours to a day ahead. It combines weather forecasts with historical turbine or panel output, so a grid operator or generator can commit to a delivery schedule instead of treating renewable output as unplannable.
Deployments: 4 public, best grade B
Reported revenue uplift: about 20% (Google, organization claim)
Cross industry, Retail and ecommerce
AI generated ad creative production and testing is generative AI that creates the images, video and copy variants a paid media campaign needs, for marketers. It scores or tests the variants against real performance data and lets a marketer pick, adjust and publish the ones that work, instead of a manual shoot and edit for every format and audience segment. This page covers making and testing the creative itself; choosing which offer or message to show which customer is covered separately under AI marketing personalization at scale.
Deployments: 10 public, best grade B
Reported click through uplift: about 83% (Dandy Blend, vendor claim)
Wealth and asset management, Banking
Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers. The narrative covers performance, attribution, what drove returns, positioning and outlook, written in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments: 3 public, best grade B
Autonomy: Copilot
Media and entertainment
AI live sports commentary turns a sporting event's own data into written commentary and insight for fans as the action happens, instead of or alongside a human broadcaster. It works from inputs such as ball and player tracking, match events and statistics, and can optionally use text to speech to voice the output for a spoken version.
Deployments: 5 public, best grade C
Autonomy: Autonomous
Banking, Real estate
An AI home loan assistant with pre qualification answers a customer's home loan questions and runs indicative borrowing estimates, then books the customer with a mortgage specialist. It covers rates, loan to value, fees and the documents needed, runs the affordability estimate from the bank's published rules, and stays grounded in the bank's current, versioned product and policy documents.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Banking, Real estate
AI income and document verification is software that classifies a mortgage application's documents and calculates the borrower's qualifying income for underwriters. It classifies the pay stubs, bank statements, tax forms and other documents, applies the investor's or agency's own income rules, checks documents for signs of alteration, and sends only low confidence or unusual files to an underwriter, with every calculated figure linked to its source page.
Deployments: 12 public, best grade B
Median handling time reduction, vendor reported: 78.5% (4 deployments, 2 "up to" values left out)
Cross industry, Manufacturing
An internal talent marketplace is an AI platform that infers employees' skills and interests and recommends short term projects, open roles, mentors and learning to them. It also shows managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.
Deployments: 6 public, best grade B
Autonomy: Assist
Wealth and asset management, Banking
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
Deployments: 9 public, best grade B
Reported employee adoption: 98% (Morgan Stanley, organization claim)
Energy and utilities
AI water leak detection is machine learning that analyzes acoustic sensor recordings, flow and pressure data or satellite imagery to find leaks in a water utility's pipe network. It points crews to likely leak locations, and it learns to tell a leak from background noise.
Deployments: 4 public, best grade B
Autonomy: Assist
Real estate
AI lease abstraction reads a commercial lease, amendment or letter of intent and pulls out the key terms into structured data for property owners, occupiers and brokerages. The terms include parties, dates, rent, escalations, options and renewal notices, so nobody has to retype every clause by hand into the lease administration and portfolio systems.
Deployments: 10 public, best grade C
Reported productivity gain: 90% (Claroty, vendor claim)
Professional services, Cross industry
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments: 13 public, best grade B
Median employee adoption: 80% (5 deployments)
Banking
AI live interpretation at a bank branch counter transcribes what the customer and the bank employee say, translates it and shows it on screen in the other person's language, so a service conversation can happen without a shared language. The employee stays in charge of the transaction and the interpretation covers the conversation only.
Deployments: 5 public, best grade C
Reported cycle time reduction: 18.8% (Shinhan Bank, organization claim)
Cross industry, Retail and ecommerce
AI content localization translates and adapts an organization's commercial content for each market and language, so marketing and product teams can reach customers in their own language. It works across campaigns, emails, product pages, help content and websites, using the brand's glossary, style guide and past approved translations, then routes output to human linguists and local marketers for review in proportion to how visible and risky the content is.
Deployments: 5 public, best grade C
Reported cycle time reduction: 10x (Swarovski, vendor claim)
Retail and ecommerce
AI loss prevention at self checkout uses cameras and computer vision to spot items that were not scanned and to prompt the shopper to fix them. Some retailers also check the cart against the receipt at the exit, leaving final checks to staff.
Deployments: 4 public, best grade B
Reported automation rate: at least 75% (Kroger, organization claim)
Retail and ecommerce, Travel and hospitality
AI loyalty personalization is AI that picks the offer, reward or message for each member of a retail, restaurant or travel loyalty program, inside the program's published rules. It unifies a member's profile across channels and predicts who is about to lapse, so each member gets a tailored action instead of the same blanket discount or point multiplier, and what a member has earned stays unchanged.
Deployments: 4 public, best grade B
Reported conversion uplift: 2x (Panera Bread, vendor claim)
Cross industry, Travel and hospitality
AI marketing personalization at scale is AI that decides, for each customer, which product, offer, message or content to show next, for a marketing team running many campaigns. It works across email, app, web and paid media, and generates the matching copy and creative variants within brand and compliance rules. It is the team's engine across many campaigns and channels, not an agent that converses with the customer.
Deployments: 9 public, best grade B
Reported conversion uplift: 30% (Catchtable, vendor claim)
Healthcare
AI medical coding automation reads a clinical encounter's documentation and assigns the diagnosis and procedure codes needed for billing and reporting. It uses code sets such as ICD-10, CPT and HCPCS, working either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.
Deployments: 7 public, best grade B
Median automation rate: 92% (3 deployments)
Wealth and asset management, Banking
An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice. The meeting is recorded with the client's consent, and the notetaker drafts a structured note with the client's goals, circumstances, decisions and action items, then writes it into the CRM once the advisor approves it; unlike a general meeting summarizer, its output becomes part of the regulated client record.
Deployments: 10 public, best grade B
Reported productivity gain: 15% (SEB, vendor claim)
Cross industry, Government and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments: 11 public, best grade B
Reported time saved per task: 120 minutes (de Alliantie, organization claim)
Media and entertainment
AI media archive metadata tagging watches and listens to a broadcaster's or publisher's video and audio archive and generates structured metadata describing what is in each piece of content. It captures detail such as what is shown, who appears, spoken content, on screen text, logos and objects, so content makers can find and reuse footage through natural language search instead of relying on sparse, inconsistent tags added by hand over decades.
Deployments: 4 public, best grade B
Reported search time reduction: 99.2% (Condé Nast, vendor claim)
Banking, Real estate
A mortgage underwriting decision engine is AI that reads a loan file, applies the lender's and investors' guidelines, and returns an approve, refer or open conditions status for each loan. It sits above document and income checks, and underwriters handle the files it refers.
Deployments: 4 public, best grade B
Reported productivity gain: about 50% (NEO Home Loans, vendor claim)
Pharma and life sciences
An AI drug discovery platform is an AI native research platform that prioritizes disease targets from biological data and generates and optimizes candidate drug molecules computationally. It also predicts the molecules' properties before a chemist synthesizes and tests them, so a pharmaceutical or biotech company reaches a validated preclinical candidate with far fewer molecules made and tested than a conventional medicinal chemistry program.
Deployments: 9 public, best grade B
Reported cycle time reduction: about 60% (Insilico Medicine, organization claim)
Wealth and asset management, Banking
AI next best action for advisors is an engine for wealth advisors, not customers, that scans an advisor's whole book and surfaces a short, ranked list of client specific prompts. Prompts include idle cash, a maturing deposit, a concentration to review, a life event or an early sign of attrition, each with the reasoning and data behind it, for the advisor to act on or dismiss.
Deployments: 5 public, best grade B
Reported employee adoption: at least 90% (Morgan Stanley, organization claim)
Banking
AI corporate account onboarding orchestration runs the operational setup of a corporate client after due diligence is approved, turning manual work between teams into a tracked, guided flow. It reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 80% (Citi, organization claim)
Retail and ecommerce
AI order fraud screening decides, at the moment an online order is placed, whether to accept it, hold it for review or decline it, for an online retailer or marketplace. It draws on the buyer's device, behavior, identity and order history, so genuine orders are approved quickly and fraudulent ones are stopped before they ship, often backed by a vendor guarantee against the chargebacks that slip through.
Deployments: 9 public, best grade C
Reported revenue uplift: 6% (Mango, vendor claim)
Cross industry, Manufacturing
An AI platform for frontline and deskless workforce communication is a mobile platform that reaches employees who have no company email or desk, such as plant, store and field staff. It delivers shift schedules, safety updates and two way messaging, with AI powered machine translation showing every message in each employee's own language, and content targeted to the right site, shift or role by rule, instead of one broadcast to everyone.
Deployments: 3 public, best grade C
Reported employee adoption: 96% (Amsted Rail, vendor claim)
Logistics and transportation
Port call and vessel operations optimization is AI that predicts a vessel's arrival time and how long each port call service will take, for ships, terminals and nautical service providers. It covers every step from pilotage to loading, shares one timeline with all parties, and lets a vessel sail at the speed that gets it there just in time instead of arriving early and anchoring.
Deployments: 3 public, best grade C
Reported cycle time reduction: 20% (Port of Rotterdam Authority, organization claim)
Wealth and asset management, Banking
Portfolio drift monitoring and rebalancing is AI that continuously checks each client portfolio against its mandate or model and prepares a rebalancing proposal, for advisors and portfolio managers. It detects drift beyond agreed bands and prepares a tax aware, low turnover proposal with its rationale, which an advisor or portfolio manager approves before any trade is placed.
Deployments: 3 public, best grade B
Autonomy: Copilot
Education
Student retention analytics is a predictive model that scans each enrolled student's academic and engagement data daily to alert an advisor when a student drifts off track. It checks a broad set of risk factors, such as a failing grade in a required course, a missed registration deadline or disengagement, and triggers a timely, personal outreach so a person follows up while there is still time to help.
Deployments: 5 public, best grade C
Autonomy: Supervised agent
Travel and hospitality
Aircraft predictive maintenance is AI that continuously analyzes aircraft sensor and flight data to flag a developing technical fault before it grounds an aircraft. This lets an airline's engineering team fix it on a scheduled visit instead of an unplanned aircraft on ground (AOG) event, shifting maintenance planning from reacting to a fault message or a crew reported defect to predicting the issue from data patterns before it occurs.
Deployments: 6 public, best grade B
Autonomy: Assist
Logistics and transportation
AI predictive maintenance for freight rail rolling stock is machine vision and machine learning that inspect freight railcar wheels, bearings and other running gear. As trains pass wayside sensors and camera portals at track speed, it learns what a healthy wheel or reading looks like and flags the ones that need attention before a crack, an overheating bearing or a worn wheel causes a service failure or a derailment.
Deployments: 3 public, best grade B
Autonomy: Assist
Energy and utilities, Manufacturing
AI predictive maintenance is machine learning that learns the normal behavior of industrial and energy equipment and flags early signs of degradation before a failure. It works from sensor and process data, flags issues weeks or months ahead, and turns them into prioritized maintenance work, so plants and utilities plan repairs instead of reacting to breakdowns.
Deployments: 12 public, best grade B
Autonomy: Assist
Healthcare
AI radiology worklist triage analyzes a medical image right after a scan and flags time sensitive findings, so the most urgent cases are read and acted on first. Examples include a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism. It reorders the radiologist's worklist and notifies the care team, and a radiologist confirms every finding before it changes a patient's treatment.
Deployments: 12 public, best grade B
Reported cycle time reduction: about 44% (Adventist Health + Rideout, vendor claim)
Retail and ecommerce, Cross industry
AI catalog enrichment is AI that drafts and repairs product content, such as titles, descriptions and alt text, for online retailers at catalog scale. It also extracts missing attributes such as color, size and material from supplier text and product images, and checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.
Deployments: 6 public, best grade B
Reported accuracy: about 75% (Zalando, organization claim)
Government and public sector
Propensity to pay scoring is a machine learning model that estimates how likely each debtor is to pay, or to miss an upcoming payment, so collectors can pick the cases and contact approach. The score orders worklists and selects the letters, calls or support a debtor receives, while people still decide on payment plans, enforcement and write offs.
Deployments: 4 public, best grade B
Reported accuracy: 86% (Department for Work and Pensions, organization claim)
Cross industry, Banking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments: 12 public, best grade B
Reported quality score uplift: about 10% (British Gas, vendor claim)
Manufacturing, Automotive
AI production line quality inspection is AI that inspects every unit on a production line to find defects, missing parts and wrong variants in real time. It works from camera images, sound or machine process data, and routes the few anomalies it flags to a quality inspector instead of relying on manual sampling at the end of the line.
Deployments: 4 public, best grade B
Reported cost reduction: 7% (Pegatron, vendor claim)
Cross industry, Manufacturing
Sales quote and estimate generation is AI that turns a customer's product list, drawing, roof photo or request for quotation into a draft quote for a seller or estimator. It reads the input, matches items to the catalog, calculates quantities and applies the organization's price rules, and the seller or estimator then checks and sends it.
Deployments: 4 public, best grade C
Reported handling time reduction: 87.5% (Enpal, vendor claim)
Media and entertainment
AI content recommendation and personalization decides what to show each viewer or listener next on a home page, in search or in a personalized playlist. It learns from that person's own viewing or listening history, ratings and context, updates continuously as new content is added and behavior changes, and ranks only the catalog's own content, not marketing offers or campaigns.
Deployments: 5 public, best grade B
Autonomy: Autonomous
Banking
AI loan restructuring recommendations are an assistant that proposes the best hardship arrangement for a stressed borrower, for a person to approve. It assembles the borrower's position and tests options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, then recommends the best fit with a written rationale.
Deployments: 1 public, best grade B
Autonomy: Copilot
Cross industry, Banking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments: 5 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Education
A library AI research assistant answers a research question typed in plain language with a brief overview and selected sources drawn from the search results of the library's discovery system. It helps users start a search and does not replace the library's catalog, databases or librarians.
Deployments: 6 public, best grade B
Autonomy: Assist
Wealth and asset management
Estate and trust document drafting is an AI assisted workflow for wealth advisors that extracts and summarizes what a client's existing will, trust and power of attorney documents say. It flags where documents disagree or contain an error, for an advisor to review. Some platforms in this category also fill an attorney reviewed, jurisdiction specific template with the client's facts to produce a new draft estate document; whether that filling step itself runs on a model, or is document assembly outside the AI feature, is a vendor by vendor question the evidence on this page does not settle.
Deployments: 4 public, best grade C
Autonomy: Copilot
Pharma and life sciences
AI batch record and deviation review reads and correlates batch records, sensor data and quality certificates from a pharmaceutical manufacturing line to flag quality deviations. It compares each new batch against a profile of the best performing past batches and flags the process parameters and deviations that explain a change in yield or quality, so manufacturing science and quality teams can act on a cause instead of reading records line by line after the fact.
Deployments: 4 public, best grade B
Reported cost reduction: 2% (Recordati, vendor claim)
Government and public sector
Child welfare risk scoring is a predictive model that scores a family's risk in the child welfare system from case history and administrative data. It gives staff a consistent, data informed signal alongside their own judgment. At referral it helps a call screener and supervisor decide whether to open an investigation; early in an open case it helps a supervisor and social worker decide how to respond. It informs, not makes, the decision.
Deployments: 2 public, best grade B
Autonomy: Assist
Travel and hospitality
AI robotics for kitchen frying is a robotic arm that fries food in a restaurant kitchen, freeing staff for prep, assembly and hospitality. Sensors, cameras or control software guide it; at least one vendor calls it AI driven, and more than one public pilot announcement cites computer vision. It takes on a repetitive, high heat, high volume back of house task, while a person still loads the station, checks quality and steps in when the robot cannot handle an item.
Deployments: 5 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations. Service, sales and crisis staff can practice as often as they need before handling live conversations, and receive structured feedback against the organization's own standards.
Deployments: 9 public, best grade B
Median time to proficiency reduction, vendor reported: 20% (4 deployments)
Logistics and transportation, Retail and ecommerce
AI route optimization is software that plans which vehicle serves which stops, in what order and with what load, to cut miles, cost and late deliveries. It takes the day's orders, vehicle capacities, delivery windows and estimated travel times, produces the routes overnight, and in newer versions replans during the day as traffic and orders change.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Telecommunications
Sales call coaching and CRM update is AI for sales teams that analyzes sales calls and meetings against the team's own sales method to coach sellers and their managers. It also writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm, aiming at winning deals and building selling skill, not the regulated advice record or general meeting notes.
Deployments: 6 public, best grade C
Reported time saved per task: 3 minutes (Sandvik Coromant, organization claim)
Banking, Payments and cards
Scam payment interception is AI that talks to a customer who is about to authorize an instant payment that looks like a scam. It combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.
Deployments: 7 public, best grade B
Median fraud loss reduction: 40% (3 deployments)
Education, Government and public sector
AI scoring of written responses is AI that scores students' essays and short written answers against a rubric for a testing program. It is trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about; in hybrid programs such as Texas, a human score is the score of record whenever a human scores a response.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Government and public sector
Public tender risk screening is AI that reads tender notices and procurement records and alerts auditors to likely errors, rigging or fraud before a contract is awarded. Audit offices and ministries use it to give auditors a short list of flagged tenders to review while a tender is still open.
Deployments: 4 public, best grade B
Autonomy: Assist
Banking
Trade finance crime screening is AI that checks every trade finance transaction for financial crime risk, for banks. It checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.
Deployments: 7 public, best grade C
Autonomy: Supervised agent
Government and public sector
A legal aid self help assistant is a conversational AI that answers general questions about the law and the court process in plain language for people without a lawyer. A legal aid organization or court runs it for people facing a legal problem such as an eviction, a custody dispute or a debt claim; it points to the right form or self help resource and refers anything needing a lawyer's judgment or a specific case answer to a human, without ever telling the person what to do in their own case.
Deployments: 5 public, best grade B
Reported customer satisfaction: at least 80% (People's Law School, organization claim)
Cross industry, Retail and ecommerce
An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes. It works on the retailer's site or app, compares items grounded in the retailer's product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments: 13 public, best grade B
Median conversion uplift: 100% (3 deployments)
Government and public sector, Logistics and transportation
Sign language avatar translation is AI that turns written content and video captions into a sign language such as British or American Sign Language, shown by a rendered signing avatar. This lets Deaf and hard of hearing people get travel updates, public information and training content without waiting for a human interpreter to be filmed or booked.
Deployments: 3 public, best grade C
Autonomy: Supervised agent
Retail and ecommerce
AI size and fit recommendation tells an online shopper which size of a garment or shoe to buy, based on how the item fits and the shopper's history. It draws on the item's measured fit, the shopper's purchase and return history and, optionally, body measurements. It aims to prevent the returns that wrong sizes cause and to raise conversion.
Deployments: 4 public, best grade B
Median error reduction: 4% (3 deployments)
Telecommunications
Spam and scam call blocking is AI in the operator's network that protects subscribers from unwanted calls by analyzing incoming calls in real time. It blocks known fraudulent calls and labels suspected scam, spam and spoofed calls on the customer's screen before they answer, so subscribers can decide whether to pick up. Fraud against the operator itself, such as SIM swap or revenue share fraud, is a separate use case.
Deployments: 6 public, best grade B
Autonomy: Autonomous
Cross industry, Government and public sector
Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams. It assigns spend to the organization's taxonomy and to the right supplier, so procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments: 4 public, best grade B
Autonomy: Supervised agent
Energy and utilities
AI storm outage prediction is AI that predicts how many outages a coming storm will cause, where, and how severe restoration will be, for utility storm response teams. It combines weather forecasts, historical outage records and network data, so a utility can stage crews and mutual aid before the storm arrives instead of assessing damage after it hits.
Deployments: 3 public, best grade B
Reported time to repair reduction: about 33% (Hydro One, vendor claim)
Insurance
Straight through cyber underwriting is AI that scans a small business's external footprint, scores its cyber risk and issues a bindable quote without an underwriter touching it. Flagged or large risks are referred to an underwriter, and the corrections underwriters make can be used to retrain the model.
Deployments: 4 public, best grade B
Reported cycle time reduction: 50% (Coalition, organization claim)
Wealth and asset management, Capital markets
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments: 7 public, best grade B
Reported time saved per task: up to 120 minutes (Deutsche Bank, organization claim)
Insurance
AI medical evidence summarization reads the medical records behind a life or health insurance application and turns them into a structured, cited summary for the underwriter. The records include attending physician statements, electronic health records, lab results and disclosures, and the summary covers conditions, treatments and dates, mapped to the insurer's underwriting manual so the underwriter can decide faster and more consistently.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 50% (Aviva, organization claim)
Cross industry, Manufacturing
Supplier discovery AI searches large supplier data sets for companies able to supply a requirement, profiles them and builds a longlist and shortlist for buyers. A buyer reviews the list, invites suppliers to an RFI or RFQ and makes the selection.
Deployments: 4 public, best grade C
Reported productivity gain: 95% (Linde Engineering, vendor claim)
Automotive, Manufacturing
Supply chain disruption monitoring is AI that watches transport lanes, weather, strikes, ports and a manufacturer's own suppliers' suppliers for signs of a coming disruption. It turns scattered news and sensor signals into one validated alert per event, giving planners enough lead time to reroute, expedite or substitute before the disruption reaches production or the customer.
Deployments: 8 public, best grade C
Reported productivity gain: at least 50% (Schaeffler, vendor claim)
Government and public sector, Healthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments: 7 public, best grade B
Autonomy: Assist
Real estate, Banking
AI property valuation support, most often an automated valuation model, estimates a property's market value from comparable sales, characteristics and location data. It either offers to replace a full appraisal within set limits, or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to properties that need a person's judgment.
Deployments: 8 public, best grade A
Autonomy: Supervised agent
Education
AI admissions application review is software that reads parts of a university application, such as essays or grades and activities, and gives staff a score or recommendation; people still decide admission. It speeds up the first read of a very large pool and applies one rubric to every file.
Deployments: 4 public, best grade B
Reported accuracy: 88% (Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, organization claim)
Cross industry, Banking
An AI model inventory is a governed register of every AI system and model an organization builds, buys or uses, for risk and compliance teams. Each entry records the owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments: 7 public, best grade B
Autonomy: Copilot
Real estate
AI tenant screening scores how likely a rental applicant is to pay rent reliably, helping a landlord decide whether to accept, decline or ask for a higher deposit. The machine learning model draws on credit, rental payment history, eviction records and income, and is built and operated so the score and the process around it do not produce a disparate impact on people protected by fair housing law.
Deployments: 6 public, best grade C
Autonomy: Supervised agent
Technology and software, Government and public sector
Requirements to test cases is AI that reads product requirements, specifications or recorded sessions and drafts structured user stories, acceptance criteria and test cases for QA engineers to review. It also checks the source for gaps, ambiguity and contradictions, drafts the cases in a format such as Gherkin, and traces each item back to the requirement it covers.
Deployments: 6 public, best grade B
Reported cycle time reduction: 67% (LTIMindtree, vendor claim)
Manufacturing, Retail and ecommerce
Trade promotion optimization is AI that plans and prices the trade promotions, discounts, displays and rebates a consumer goods manufacturer runs with retailers. It forecasts the volume each promotion mechanic would generate and searches the combinations of timing, depth and mechanic that best meet a revenue, profit or volume target, for a key account manager to review and agree with the retailer.
Deployments: 2 public, best grade B
Autonomy: Copilot
Media and entertainment, Education
AI transcription and captioning is AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages. It separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments: 7 public, best grade B
Reported cost reduction: 50% (Warner Bros. Discovery, vendor claim)
Government and public sector
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.
Deployments: 13 public, best grade B
Autonomy: Copilot
Travel and hospitality
A travel and hotel booking concierge is an AI assistant that turns an open travel question into a concrete trip for travelers. It searches live inventory for flights, hotels, rentals, cruises and activities, compares options and answers questions about the property and the booking, then completes or hands off the booking and supports the traveler with changes and questions before and during the stay.
Deployments: 13 public, best grade B
Median automation rate: 88% (3 deployments)
Government and public sector
Case admissibility and selection triage is AI that reads an incoming appeal or petition at a supreme or constitutional court and classifies it by legal theme. It suggests whether the case belongs with others already grouped for combined resolution or should go to full review, so staff and justices spend time on the judgment, not sorting the docket by hand; a person confirms every classification before it affects a case.
Deployments: 4 public, best grade B
Reported accuracy: 85% (Supremo Tribunal Federal, organization claim)
Education
An AI tutor for students is a tool that works with a student on course material in conversation, asking questions and giving hints instead of handing over answers. It is grounded in the course content, set up by the school or teacher, with limits on use and a clear route to a human teacher.
Deployments: 10 public, best grade B
Autonomy: Assist
Payments and cards, Banking
BNPL underwriting is AI that scores a buy now pay later purchase at checkout in real time to approve, decline or size the credit line. It scores the consumer and the specific order from bureau, transaction and behavioral data, with no human review per transaction, and keeps retraining as repayment outcomes come in.
Deployments: 3 public, best grade B
Reported conversion uplift: 3.4% (Affirm Holdings, organization claim)
Banking, Automotive
AI underwriting and verification for auto loans is AI that verifies the income, identity, employment and residence data on an application for a lender. It checks that data in real time against supporting documents and external databases, clears routine stipulations automatically, flags fraud patterns such as altered pay stubs, and gives the lender's credit policy engine a verified, structured application instead of a stack of documents a person has to check by hand.
Deployments: 7 public, best grade B
Reported automation rate: 70% (Westlake Financial, organization claim)
Energy and utilities
Power line vegetation management is AI that analyzes imagery of the land along power lines to estimate where vegetation risks the lines, for utility crews. It uses satellite, aerial or lidar imagery to judge how fast vegetation will grow into the lines or fall onto them, and turns that into a risk based trimming and hazard tree removal plan, replacing fixed trimming cycles and manual patrols.
Deployments: 5 public, best grade C
Autonomy: Copilot
Retail and ecommerce, Education
Physical security video analytics is AI that watches camera feeds or walk through sensors at a site and flags a likely weapon, intrusion or theft. It works in real time or on search, and leaves the verification and every response action to a human guard or investigator, rather than acting on its own.
Deployments: 13 public, best grade B
Reported search time reduction: at least 90% (Kogan, vendor claim)
Healthcare, Insurance
A conversational AI agent that answers health plan members' questions about coverage, benefits, claims, costs and in network providers using their own plan data. Depending on the payer, it also estimates costs before care, schedules appointments, and hands the conversation to a live advocate with context when a question is too complex, sensitive or clinical to answer alone.
Deployments: 6 public, best grade B
Reported containment rate: 90% (UnitedHealthcare, organization claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Telecommunications
Telecom field work visual inspection is computer vision that checks technician photos and drone images of fiber installs and cell towers for defects, often replacing sample audits. It flags problems such as an unconnected fiber, a wrong color code or a loose bolt while the technician is still on site or before a reviewer opens the images, and people decide what to repair.
Deployments: 5 public, best grade B
Reported accuracy: 98% (Bouygues Telecom, vendor claim)
Automotive
A dealership inbound call agent is an AI voice agent that answers the phone line of a car or motorcycle dealer, books and reschedules service appointments in the scheduling system, answers status and parts questions, and routes sales leads to the right person with context. It covers overflow and after hours calls that would otherwise reach voicemail.
Deployments: 2 public, best grade C
Autonomy: Supervised agent
Travel and hospitality
A drive through voice ordering agent is a conversational voice agent that takes a customer's spoken order at a drive through speaker or on a restaurant phone line. It understands menu customizations and slang, applies real time stock and pricing, offers a relevant upsell, and sends the finished order straight to the point of sale, only calling a team member when the conversation goes outside what it can handle.
Deployments: 6 public, best grade B
Median containment rate: 90% (3 deployments)
Logistics and transportation
An AI voice agent for freight carrier calls answers inbound calls from carriers and drivers and makes outbound ones for a broker, shipper or logistics provider. It presents load details, negotiates a rate within limits, vets the carrier, confirms bookings, chases transport status and schedules dock appointments, writing every result back into the transport management system.
Deployments: 3 public, best grade C
Reported automation rate: 18% (Circle Logistics, vendor claim)
Healthcare
AI nursing voice documentation is software that lets a nurse record patient observations by voice at the bedside, straight into the electronic health record. It also drafts a structured end of shift care plan note from the patient's chart for the nurse to review, edit and sign, so documentation happens during the shift instead of after it.
Deployments: 4 public, best grade B
Reported cost reduction: at least 50% (Cedars-Sinai Medical Center, vendor claim)
Energy and utilities
AI wildfire smoke detection is computer vision on tower cameras that spots early smoke, has a person confirm it, and alerts fire dispatch with a triangulated location. Utilities install the cameras near power lines and share the feeds with fire agencies, to find ignitions in remote areas before anyone calls 911.
Deployments: 3 public, best grade B
Autonomy: Copilot
Retail and ecommerce
AI workforce scheduling for retail stores builds staff schedules from forecast sales, foot traffic, labor rules and each employee's preferences and skills for a store manager. The manager gets a compliant, demand matched schedule quickly, and only has to handle exceptions such as a late call out or a disputed shift swap.
Deployments: 4 public, best grade C
Reported employee adoption: 100% (SMCP North America, vendor claim)
Insurance
Conversational AI for insurance quote and buy is a customer facing agent that sells insurance directly in a conversation, asking rating questions and returning a price. It asks the rating questions in plain language, explains cover options, returns a price from the insurer's rating engine, handles objections and takes payment to bind the policy, with a licensed human available for advice and anything outside its limits.
Deployments: 5 public, best grade B
Reported conversion uplift: 4x (Tuio, organization claim)
Banking
Conversational AI for loan application intake is an assistant on web, app, messaging or voice that captures a loan application through dialogue with the customer. It explains loan products in the customer's language, checks documents and basic eligibility rules, and hands a complete, structured application to origination, without making the credit decision.
Deployments: 6 public, best grade B
Autonomy: Supervised agent
Banking, Payments and cards
Dynamic customer risk rating is explainable machine learning that computes and continuously updates each customer's money laundering risk rating itself, from due diligence data, products, geography, behavior and screening results. It also shows which factors drive the rating and when enhanced due diligence is warranted.
Deployments: 1 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarizing evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarizes large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments: 4 public, best grade B
Reported handling time reduction: 55% (Banco Bradesco, vendor claim)
Automotive
An in car AI voice assistant is a voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers. It controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.
Deployments: 9 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
A governed text to SQL analytics assistant turns a business user's plain language question into a query against governed data. It runs the query under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments: 8 public, best grade B
Autonomy: Assist
Cross industry, Banking
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments: 26 public, best grade B
Median handling time reduction: 35% (4 deployments)
Banking, Payments and cards
Real time fraud scoring is machine learning that decides in milliseconds how likely each card authorization and account to account payment is to be fraudulent, so a bank can act. It works without any conversation, combining behavioral, device and network signals, so the bank can approve, challenge or block a payment before the money leaves. Working the resulting alerts and talking to the customer about them are separate use cases.
Deployments: 12 public, best grade B
Median fraud loss reduction: 30% (3 deployments)
