Business function
The most documented AI use cases for operations are live agent assist, enterprise knowledge search and account and card servicing, across 814 public deployments by 728 organizations. Back office processing, case handling, payments operations and service fulfillment.
Ranked by the number of organizations with a public deployment, as of 11 November 2026.
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step.
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents.
An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end.
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance.
An AI leasing and resident service agent answers rental prospects and residents by chat, text, email and phone for a property manager.
Intelligent document processing is AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, and splits, classifies and extracts the required fields.
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group.
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note.
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers.
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech.
728 organizations in 61 countries run these use cases in public. 65% of those 814 deployments disclose a measurable outcome.
Agentic checkout for merchants is how a retailer lets third party AI shopping agents read its catalog, build a cart and take payment while it stays merchant of record. It covers the product data, the cart and checkout endpoints and the order handling behind them.
An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end. It handles things like balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.
An AI leasing and resident service agent answers rental prospects and residents by chat, text, email and phone for a property manager. It answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.
An AI agent for ATM and self service device assistance helps customers with problems at or around ATMs and similar machines. It handles issues such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and it opens and tracks the claim or hands it to a person when it cannot be resolved.
An AI agent for sports highlights and clipping watches a live sports broadcast and detects key moments such as goals, saves or penalties as they happen. It automatically extracts and reformats a clip and puts it in front of an editor to review and publish, instead of a person watching every feed and clipping moments by hand.
Autonomous RFQ sourcing is AI that sends requests for quotation to suppliers, compares the bids and recommends or makes the award for small purchases, within rules a buyer sets. It covers the tail of spend, the many low value or repeat requests that buyers rarely have time to compete, and hands complex or high value events to a person.
A B2B sales order capture agent is AI that reads customer orders arriving by email, WhatsApp, voicemail, PDF or fax and turns them into sales orders in the ERP. Staff review the exceptions it flags instead of retyping every line.
Card dispute intake is a customer facing AI agent that finds a disputed card transaction and separates suspected fraud from merchant disputes and simple confusion. It explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.
AI dealer service retention is an AI agent that reaches vehicle owners by text or email when service is due and books the appointment in that conversation. It continuously mines a dealer's service records for each vehicle's factory intervals, declined work, open recalls and lapsed visits, and answers what is due, so a lean service team keeps more of the visits it would otherwise lose to time or a competitor.
An AI flight disruption and rebooking agent tells airline passengers proactively when their flight is delayed, canceled or misconnected and helps them rebook. It explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.
AI fraud alert triage is an AI agent that works a fraud alert queue behind the scenes as an analyst's first pass, without contacting the customer. It enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.
An AI freight dispatch and load matching agent coordinates moving a truckload for freight brokers and carriers. It reads an emailed quote request and replies with a price, ranks which loads to show which carriers, matches pickup and delivery details to an open dock appointment slot, and chases exceptions, so staff plan lanes and handle disputes instead of manual quoting and appointment calls.
An insurance policy servicing agent is AI that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests across chat, messaging and phone. Examples include address and vehicle changes, adding a named driver or item, payment method updates, and certificates and proof of cover, and it hands anything complex or sensitive to a human with the context.
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group. It runs in Microsoft Teams, Slack or the intranet, covers requests such as password and MFA resets, account unlocks, VPN, device and software requests, and acts in the identity and IT service management systems, attaching the context when it hands a request on.
An AI order status and returns agent answers "where is my order", changes delivery details and arranges returns, exchanges and refunds for online and omnichannel shoppers. It does this end to end, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.
An AI post discharge follow up agent phones patients after discharge or a procedure, asks clinician approved questions about their recovery and flags anyone who needs a clinical review. Nurses and doctors read the call reports and call back the flagged patients, so routine check ins no longer take clinical time for every patient.
An AI agent for outbound reminders and confirmations contacts customers about something they already booked or ordered, to remind them and confirm attendance. That can be an appointment, a delivery, a reservation or a service visit, and the agent lets them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. This is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
An AI agent for parcel tracking and delivery exceptions answers "where is my parcel" and resolves delivery exceptions for parcel carriers and postal operators. It handles issues such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.
An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients. It follows the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance. The mandate sets spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation, and the agent then confirms and reconciles every transaction it made.
A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays. It answers from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.
An SME financial admin agent is an AI agent built into a small business account that turns a natural language request or an uploaded document into a prepared financial action. That action can be a bank transfer, a client invoice, a payroll run or an answer about cash position, and the business owner reviews and approves it before anything is sent or money moves.
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers. It also handles move in and move out, including final reads and closing one account and opening the next, across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
Energy and utilities
Smart meter analytics is AI that turns readings from smart electricity, gas and water meters into usable information for utilities, instead of treating every meter and customer the same way. It monitors meter and network health at scale, estimates which appliances drive a household's usage from the meter signal alone, flags unusual consumption, and targets efficiency and electrification programs at the customers who will benefit most.
Deployments: 5 public, best grade C
Autonomy: Assist
Travel and hospitality
An airport passenger assistant is AI that answers travelers' questions about flights, gates, shops and services, and gives directions, on kiosks, holograms, apps and messaging in their own language. It answers from live airport data and a map of the terminal, and connects the traveler to a staff member when it cannot help.
Deployments: 9 public, best grade B
Reported customer satisfaction: 85% (Flughafen Berlin Brandenburg GmbH, vendor claim)
Banking, Payments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments: 5 public, best grade B
Reported contact deflection: 16% (Bank of America, organization claim)
Banking, Payments and cards
A conversational money transfer assistant is an AI in a bank's app that turns a spoken or typed request into a transfer or bill payment. It works out who the money goes to from a name, a saved contact or an image, checks the amount against limits, and sends the payment over the bank's own rails under the authentication and fraud checks the bank applies in its app.
Deployments: 8 public, best grade B
Reported cycle time reduction: up to 60% (Nubank, organization claim)
Banking, Real estate
A mortgage servicing borrower assistant is a voice or chat agent that answers a homeowner's questions about an existing mortgage and handles routine requests, for mortgage servicers and banks. It covers topics such as payments, autopay, escrow, tax forms, loan transfers and general forbearance information, can place routine outbound servicing calls, and passes hardship, disputes and other sensitive cases to a servicing specialist with the conversation attached.
Deployments: 3 public, best grade B
Reported containment rate: 75% (Cenlar FSB, vendor claim)
Retail and ecommerce
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
Deployments: 5 public, best grade B
Reported satisfaction uplift: about 2% (Lowe's, organization claim)
Education
A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines. It answers them by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments: 12 public, best grade B
Reported contact deflection: 28% (Empire State University, vendor claim)
Education
An AI lesson planning assistant is software that drafts lesson plans, slides, quizzes and worksheets from a teacher's learning goal, which the teacher edits and checks before using in class. It works from the school's curriculum and leaves teaching, marking and every pupil facing decision to the teacher.
Deployments: 4 public, best grade B
Reported productivity gain: 52.5% (Woodland Academy Trust, organization claim)
Telecommunications
An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service. It collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments: 3 public, best grade B
Reported automation rate: 76% (Singtel, organization claim)
Education
Exam and assessment integrity AI supports the integrity of a remote, high stakes exam by verifying a test taker's identity and watching for signs of cheating. It analyzes behavior such as typing patterns, facial matching and session activity for signs of impersonation or unauthorized help, and flags sessions for a trained human reviewer to decide, rather than letting a model issue an automated finding of misconduct on its own.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Healthcare, Pharma and life sciences
AI that compares a patient's health record against the eligibility criteria of open clinical trials to help research staff and treating clinicians find candidates. It reads structured data and clinical notes, then gives staff a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.
Deployments: 6 public, best grade B
Reported accuracy: 100% (Cleveland Clinic, organization claim)
Healthcare
An AI command center for hospital bed and staff capacity planning predicts patient admissions, discharges and transfers, and helps a team of coordinators sequence bed assignments, staffing and moves. The coordinators sit in one room and act on real time predictions across a hospital or health system, so patients get into the right bed faster and existing capacity is used fully without adding beds.
Deployments: 7 public, best grade B
Median cycle time reduction: 34% (7 deployments)
Retail and ecommerce, Manufacturing
Store and shelf monitoring is computer vision, on cameras, shelf edge sensors or autonomous robots, that scans store shelves for gaps, misplaced items and wrong prices. It turns what it sees into a prioritized task list for store staff or field sales representatives, so out of stock and shelf compliance problems are caught within hours instead of at the next manual walk.
Deployments: 8 public, best grade B
Reported revenue uplift: 7% (GoGo SqueeZ, vendor claim)
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments: 5 public, best grade B
Autonomy: Copilot
Telecommunications
AI copilot for network operations center fault triage correlates network alarms and performance data into a small number of probable faults for engineers. It draws on radio, transport, core and fixed network data, ranks faults by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments: 9 public, best grade B
Reported cycle time reduction: at least 95% (Deutsche Telekom, organization claim)
Manufacturing, Automotive
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centers. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments: 6 public, best grade B
Reported accuracy: at least 90% (Daikin Industries, organization claim)
Automotive, Manufacturing
AI production scheduling and sequencing is AI that continuously resequences production orders and material flow between lines as conditions change, flagging conflicts and proposing changes for a human to approve. This includes routing parts and transfer carts and resequencing the order list at a line, triggered by events such as a machine going down, a rush order or a late part. A planner or operator no longer works out the sequence by hand.
Deployments: 3 public, best grade B
Reported productivity gain: about 86% (Hyundai Motor Group, organization claim)
Government and public sector, Logistics and transportation
Crowd density and flow monitoring is AI that counts people on camera feeds and flags crowding, movement against the flow and congestion points so operators can act early. It estimates how many people are in a zone and which way they move, and leaves every decision, such as opening a gate, redirecting a stream or sending staff, to the operators in the control room.
Deployments: 3 public, best grade C
Autonomy: Assist
Travel and hospitality
Airline operations control decision support is AI that watches an airline's day of operation and predicts where weather, delays, crew limits or technical problems will break the plan. It proposes recovery options across aircraft, crew and passengers, such as retiming flights, swapping aircraft or holding a connection, with the cost and passenger impact of each, for controllers to approve.
Deployments: 3 public, best grade B
Autonomy: Copilot
Retail and ecommerce
Demand forecasting and replenishment is machine learning that forecasts demand for every item in every store or fulfillment center, day by day, and turns that forecast into automatic orders. It draws on sales history, promotions, prices, weather and local events, and places store and warehouse orders within limits set by planners, who handle the exceptions.
Deployments: 9 public, best grade B
Reported forecast accuracy: up to 40% (Aeon Retail, organization claim)
Travel and hospitality
Restaurant demand and labor forecasting is a machine learning model that predicts sales and guest traffic per restaurant, per daypart and often per menu item, for restaurant managers. It uses point of sale history, local events and weather, so managers can build staff schedules and prep lists against a forecast instead of a manual guess or last week's numbers.
Deployments: 5 public, best grade B
Reported forecast accuracy: 83% (McDonald's Georgia, vendor claim)
Government and public sector
Undeclared building detection is AI that compares aerial images with cadastre and tax records to find buildings, extensions and pools missing from the register. Tax authorities and mapping agencies use it so that officers verify a list of candidates instead of surveying whole regions.
Deployments: 4 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
Intelligent document processing is AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, and splits, classifies and extracts the required fields. Each field gets a confidence score, is validated against business rules and source systems, and only the uncertain cases go to a person before the data enters the downstream process.
Deployments: 15 public, best grade B
Median cycle time reduction: 75% (7 deployments)
Media and entertainment
Newsroom AI turns a reporter's verified notes into a draft story and long articles into key point summaries, which a journalist edits before anything is published. Publishers use it for routine stories such as community news and event listings, and for summaries at the top of articles.
Deployments: 4 public, best grade B
Autonomy: Copilot
Pharma and life sciences
Generative AI that drafts clinical study reports and other regulated documents for medical writers to verify, edit and approve. It writes documents such as protocols, patient materials and submission modules from the trial's statistical tables, listings and figures and from approved template text, before anything is submitted to a regulator.
Deployments: 9 public, best grade B
Reported error reduction: 80% (AstraZeneca, organization claim)
Healthcare
Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team. A clinician, nurse, advanced practice clinician or pharmacist reviews, edits and sends it, so the care team starts from a draft instead of a blank reply box on every message.
Deployments: 4 public, best grade B
Reported response time reduction: about 7% (NYU Langone Health, organization claim)
Healthcare
AI radiology report drafting is software that writes a first draft of the report from the image and the clinical data, which the radiologist edits and signs. The draft comes from a vision language model, either trained on the organization's own signed reports or built on a radiology foundation model, and it replaces the blank template or dictation at the start of the read. The radiologist stays responsible for the final interpretation.
Deployments: 4 public, best grade B
Median productivity gain: 15.5% (3 deployments)
Logistics and transportation, Automotive
AI drive through vehicle inspection uses cameras and sensors in a gate or archway that a vehicle drives through to scan its body, glass, tires and undercarriage in seconds. Computer vision detects defects and damage, rates their severity and compares the scan with an earlier one, so a fleet or rental operator knows what to repair or charge for.
Deployments: 3 public, best grade B
Reported accuracy: 96% (Amazon, vendor claim)
Media and entertainment
AI dubbing transcribes a video's speech, translates it and generates a synthetic voice track in another language, so titles can be released in languages they were never dubbed into. Publishers and streamers use it for licensed catalogs and creator videos, and Prime Video describes a pilot in which localization professionals work with the AI to control quality.
Deployments: 5 public, best grade B
Autonomy: Supervised agent
Healthcare
Sepsis and deterioration early warning is AI that continuously scans a hospitalized patient's vitals, lab results, orders and clinical notes to flag early signs of sepsis or deterioration. It often does so hours before the change would otherwise be noticed and alerts a nurse or rapid response team to assess the patient. The system only alerts; it never orders a test or a treatment itself.
Deployments: 8 public, best grade B
Autonomy: Assist
Cross industry, Banking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments: 20 public, best grade B
Median employee adoption: 90% (5 deployments)
Banking
Trade document examination is AI that reads documents presented under a letter of credit or collection, such as the bill of lading, for bank examiners. It also reads the commercial invoice, packing list and certificates, extracts and cross checks the data, and tests it against the instructions and the ICC rules, including UCP 600 and ISBP for letters of credit. It lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.
Deployments: 10 public, best grade B
Reported cycle time reduction: about 94% (JPMorgan, vendor claim)
Travel and hospitality
AI ground handling and turnaround optimization watches each aircraft turnaround in real time, often with computer vision, and alerts ground operations staff when a step falls behind. It uses cameras aimed at the gate and apron, covers fueling, catering, baggage, boarding and pushback, predicts the departure time as soon as the aircraft arrives, and raises the alert the moment a subprocess falls behind schedule, so staff can intervene before a small delay becomes a missed slot.
Deployments: 4 public, best grade C
Autonomy: Assist
Travel and hospitality
Airline fuel efficiency optimization is an AI system that analyzes flight data to coach pilots and flight operations engineers on fuel performance against a baseline. It analyzes fuel burn, routing, taxi procedure and auxiliary power unit use fleet wide, flags the highest value savings opportunities by route and procedure, and tracks the savings over time.
Deployments: 4 public, best grade C
Autonomy: Assist
Energy and utilities, Manufacturing
Autonomous plant process control is reinforcement learning AI that sets valves and setpoints in a running industrial plant, within the limits of its existing control and safety systems. It takes over loops that operators adjust by hand because PID control and advanced process control cannot hold them, so a process unit can use less steam, chemicals and power and need fewer manual interventions.
Deployments: 5 public, best grade B
Median energy savings: 18% (4 deployments)
Banking, Insurance
AI account servicing execution is AI that reads and acts on servicing requests landing in operations queues, such as address or beneficiary changes, for back office staff. It checks each request against policy and entitlements, then prepares or makes the change, such as mandate changes, standing instructions, reissues, payoff and reference letters and loan maintenance, in core systems under dual control.
Deployments: 3 public, best grade B
Reported cycle time reduction: 95% (SS&C Technologies, vendor claim)
Real estate, Cross industry
Building energy optimization is AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts its systems in real time to use less energy. It changes setpoints, equipment sequencing and start times through the existing building management system, instead of following fixed schedules, so no person has to retune it by hand.
Deployments: 9 public, best grade C
Median energy savings, vendor reported: 15.8% (5 deployments)
Insurance
AI catastrophe exposure assessment is AI that turns satellite and geospatial data into a fast, portfolio wide view of which policies and properties are exposed to a catastrophe. It covers before and immediately after the event, so exposure managers and claims teams can quantify the loss, prioritize response and reach affected customers first, without waiting for ground surveys.
Deployments: 4 public, best grade B
Autonomy: Assist
Payments and cards, Banking
AI chargeback and representment is AI that runs the dispute engine room for issuers, acquirers and merchants, mapping each dispute to the network reason code. It gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Insurance
Claims triage and straight through processing is AI that reads each new insurance claim and its documents and scores its complexity, cover questions, fraud and recovery signals. It sends each claim to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.
Deployments: 12 public, best grade B
Reported automation rate: about 55% (Lemonade, organization claim)
Pharma and life sciences
AI that scores and ranks candidate investigator sites and countries for a planned clinical trial, so clinical operations teams choose sites more likely to meet enrollment targets on time. It ranks them by predicted enrollment speed, access to the eligible patient population and historical performance, and teams use the shortlist to activate sites instead of relying on which ones a study team happens to know.
Deployments: 7 public, best grade B
Reported cycle time reduction: 53% (ICON plc, organization claim)
Insurance
AI that reads incoming broker submissions for commercial insurance so underwriters open a complete, prioritized file instead of an inbox. It reads emails, applications, schedules of values, loss runs and supplements, extracts the risk data into a structured record, checks clearance and appetite, and enriches and ranks the risk with internal and third party data.
Deployments: 9 public, best grade B
Reported accuracy: about 98% (Paragon Insurance Group, organization claim)
Real estate
AI construction progress tracking matches site photos to the schedule and BIM model to show what is actually built, for site teams and owners. The photos are captured with a hardhat mounted camera on regular site walks and compared with planned tasks and quantities, so teams see where trades are behind and where installed work does not match the design, without walking the site by hand.
Deployments: 4 public, best grade C
Reported productivity gain: 95% (Layton Construction, vendor claim)
Cross industry, Banking
AI continuous controls testing checks every transaction or record against a control's rule instead of a periodic sample, giving continuous, full population assurance. It collects evidence from source systems, maps each artifact to the control it supports, flags exceptions for a human to judge, and prepares the risk and control self assessment from incident and loss data for the business to review.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Logistics and transportation, Retail and ecommerce
AI customs classification and declaration is AI that reads what is being shipped and proposes the tariff classification code for a customs declaration. It uses the commercial invoice, the product data and sometimes a photo, gives its reasoning and a confidence score, drafts the declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.
Deployments: 4 public, best grade B
Reported automation rate: 90% (United Parcel Service, organization claim)
Cross industry, Banking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments: 6 public, best grade B
Reported cycle time reduction: 25% (SS&C GIDS and RS, vendor claim)
Banking, Payments and cards
Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify. It recomputes what each charge should have been, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments: 1 public, best grade B
Autonomy: Copilot
Telecommunications
Fibre network route and build planning is AI that turns geospatial survey data, existing infrastructure records and historical civil works costs into a proposed fibre route and a cost estimate. Planners spend less time drawing routes by hand and get a more consistent, defensible estimate before construction starts.
Deployments: 8 public, best grade B
Reported cycle time reduction: about 75% (Bonfire Fiber, organization claim)
Insurance, Healthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments: 6 public, best grade B
Median handling time reduction, vendor reported: 50% (3 deployments)
Government and public sector
An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases. It extracts form data, classifies evidence, routes applications and supports interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments: 7 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments: 9 public, best grade B
Median accuracy: 91% (3 deployments)
Cross industry, Banking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments: 10 public, best grade B
Median time to repair reduction: 75% (6 deployments)
Banking, Payments and cards
AI for ledger and payment reconciliation matches financial records to each other and flags the exceptions for a human to review. It matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes the matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.
Deployments: 8 public, best grade B
Reported automation rate: about 95% (Capital Area Food Bank, vendor claim)
Banking, Payments and cards
AI for payment investigations and exceptions works the payments that fall out of straight through processing, by reading the failure and repairing or enriching the message. It drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.
Deployments: 2 public, best grade B
Reported automation rate: at least 10% (BNY, organization claim)
Pharma and life sciences, Government and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments: 9 public, best grade B
Reported handling time reduction: 23.3% (Bayer, organization claim)
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments: 6 public, best grade B
Reported handling time reduction: 82% (Fort Collins Police Services, organization claim)
Telecommunications
Predictive network maintenance is machine learning that spots early signs of network failure and triggers a fix before customers lose service, for telecom operators. It watches for degrading cells, faulty customer equipment, aging hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention.
Deployments: 9 public, best grade B
Autonomy: Supervised agent
Capital markets, Banking
Settlement fail prediction is AI that scores each pending securities settlement instruction for its likelihood of failing and names the probable cause. The cause can be an unmatched instruction, wrong settlement details, or a lack of securities or cash. It then helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.
Deployments: 4 public, best grade B
Autonomy: Copilot
Banking, Wealth and asset management
AI assisted assembly of on request bank documents, such as statements, tax certificates and audit confirmations, where figures come from the system of record and layout from approved templates. AI handles request intake, validation and the free text parts, for documents such as account and card statements, interest certificates, balance and closure letters.
Deployments: 2 public, best grade B
Reported automation rate: 62% (Crédit Agricole Bank Polska, vendor claim)
Energy and utilities
Renewable generation forecasting is AI that predicts how much power a wind or solar asset will generate over the next hours to a day ahead. It combines weather forecasts with historical turbine or panel output, so a grid operator or generator can commit to a delivery schedule instead of treating renewable output as unplannable.
Deployments: 4 public, best grade B
Reported revenue uplift: about 20% (Google, organization claim)
Wealth and asset management, Banking
Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers. The narrative covers performance, attribution, what drove returns, positioning and outlook, written in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments: 3 public, best grade B
Autonomy: Copilot
Media and entertainment
AI live sports commentary turns a sporting event's own data into written commentary and insight for fans as the action happens, instead of or alongside a human broadcaster. It works from inputs such as ball and player tracking, match events and statistics, and can optionally use text to speech to voice the output for a spoken version.
Deployments: 5 public, best grade C
Autonomy: Autonomous
Banking, Real estate
AI income and document verification is software that classifies a mortgage application's documents and calculates the borrower's qualifying income for underwriters. It classifies the pay stubs, bank statements, tax forms and other documents, applies the investor's or agency's own income rules, checks documents for signs of alteration, and sends only low confidence or unusual files to an underwriter, with every calculated figure linked to its source page.
Deployments: 12 public, best grade B
Median handling time reduction, vendor reported: 78.5% (4 deployments, 2 "up to" values left out)
Real estate
AI lease abstraction reads a commercial lease, amendment or letter of intent and pulls out the key terms into structured data for property owners, occupiers and brokerages. The terms include parties, dates, rent, escalations, options and renewal notices, so nobody has to retype every clause by hand into the lease administration and portfolio systems.
Deployments: 10 public, best grade C
Reported productivity gain: 90% (Claroty, vendor claim)
Banking
AI live interpretation at a bank branch counter transcribes what the customer and the bank employee say, translates it and shows it on screen in the other person's language, so a service conversation can happen without a shared language. The employee stays in charge of the transaction and the interpretation covers the conversation only.
Deployments: 5 public, best grade C
Reported cycle time reduction: 18.8% (Shinhan Bank, organization claim)
Retail and ecommerce
AI loss prevention at self checkout uses cameras and computer vision to spot items that were not scanned and to prompt the shopper to fix them. Some retailers also check the cart against the receipt at the exit, leaving final checks to staff.
Deployments: 4 public, best grade B
Reported automation rate: at least 75% (Kroger, organization claim)
Healthcare
AI medical coding automation reads a clinical encounter's documentation and assigns the diagnosis and procedure codes needed for billing and reporting. It uses code sets such as ICD-10, CPT and HCPCS, working either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.
Deployments: 7 public, best grade B
Median automation rate: 92% (3 deployments)
Wealth and asset management, Banking
An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice. The meeting is recorded with the client's consent, and the notetaker drafts a structured note with the client's goals, circumstances, decisions and action items, then writes it into the CRM once the advisor approves it; unlike a general meeting summarizer, its output becomes part of the regulated client record.
Deployments: 10 public, best grade B
Reported productivity gain: 15% (SEB, vendor claim)
Cross industry, Government and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments: 11 public, best grade B
Reported time saved per task: 120 minutes (de Alliantie, organization claim)
Media and entertainment
AI media archive metadata tagging watches and listens to a broadcaster's or publisher's video and audio archive and generates structured metadata describing what is in each piece of content. It captures detail such as what is shown, who appears, spoken content, on screen text, logos and objects, so content makers can find and reuse footage through natural language search instead of relying on sparse, inconsistent tags added by hand over decades.
Deployments: 4 public, best grade B
Reported search time reduction: 99.2% (Condé Nast, vendor claim)
Banking, Real estate
A mortgage underwriting decision engine is AI that reads a loan file, applies the lender's and investors' guidelines, and returns an approve, refer or open conditions status for each loan. It sits above document and income checks, and underwriters handle the files it refers.
Deployments: 4 public, best grade B
Reported productivity gain: about 50% (NEO Home Loans, vendor claim)
Pharma and life sciences
An AI drug discovery platform is an AI native research platform that prioritizes disease targets from biological data and generates and optimizes candidate drug molecules computationally. It also predicts the molecules' properties before a chemist synthesizes and tests them, so a pharmaceutical or biotech company reaches a validated preclinical candidate with far fewer molecules made and tested than a conventional medicinal chemistry program.
Deployments: 9 public, best grade B
Reported cycle time reduction: about 60% (Insilico Medicine, organization claim)
Banking
AI corporate account onboarding orchestration runs the operational setup of a corporate client after due diligence is approved, turning manual work between teams into a tracked, guided flow. It reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 80% (Citi, organization claim)
Logistics and transportation
Port call and vessel operations optimization is AI that predicts a vessel's arrival time and how long each port call service will take, for ships, terminals and nautical service providers. It covers every step from pilotage to loading, shares one timeline with all parties, and lets a vessel sail at the speed that gets it there just in time instead of arriving early and anchoring.
Deployments: 3 public, best grade C
Reported cycle time reduction: 20% (Port of Rotterdam Authority, organization claim)
Wealth and asset management, Banking
Portfolio drift monitoring and rebalancing is AI that continuously checks each client portfolio against its mandate or model and prepares a rebalancing proposal, for advisors and portfolio managers. It detects drift beyond agreed bands and prepares a tax aware, low turnover proposal with its rationale, which an advisor or portfolio manager approves before any trade is placed.
Deployments: 3 public, best grade B
Autonomy: Copilot
Education
Student retention analytics is a predictive model that scans each enrolled student's academic and engagement data daily to alert an advisor when a student drifts off track. It checks a broad set of risk factors, such as a failing grade in a required course, a missed registration deadline or disengagement, and triggers a timely, personal outreach so a person follows up while there is still time to help.
Deployments: 5 public, best grade C
Autonomy: Supervised agent
Travel and hospitality
Aircraft predictive maintenance is AI that continuously analyzes aircraft sensor and flight data to flag a developing technical fault before it grounds an aircraft. This lets an airline's engineering team fix it on a scheduled visit instead of an unplanned aircraft on ground (AOG) event, shifting maintenance planning from reacting to a fault message or a crew reported defect to predicting the issue from data patterns before it occurs.
Deployments: 6 public, best grade B
Autonomy: Assist
Logistics and transportation
AI predictive maintenance for freight rail rolling stock is machine vision and machine learning that inspect freight railcar wheels, bearings and other running gear. As trains pass wayside sensors and camera portals at track speed, it learns what a healthy wheel or reading looks like and flags the ones that need attention before a crack, an overheating bearing or a worn wheel causes a service failure or a derailment.
Deployments: 3 public, best grade B
Autonomy: Assist
Energy and utilities, Manufacturing
AI predictive maintenance is machine learning that learns the normal behavior of industrial and energy equipment and flags early signs of degradation before a failure. It works from sensor and process data, flags issues weeks or months ahead, and turns them into prioritized maintenance work, so plants and utilities plan repairs instead of reacting to breakdowns.
Deployments: 12 public, best grade B
Autonomy: Assist
Healthcare
AI radiology worklist triage analyzes a medical image right after a scan and flags time sensitive findings, so the most urgent cases are read and acted on first. Examples include a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism. It reorders the radiologist's worklist and notifies the care team, and a radiologist confirms every finding before it changes a patient's treatment.
Deployments: 12 public, best grade B
Reported cycle time reduction: about 44% (Adventist Health + Rideout, vendor claim)
Retail and ecommerce, Cross industry
AI catalog enrichment is AI that drafts and repairs product content, such as titles, descriptions and alt text, for online retailers at catalog scale. It also extracts missing attributes such as color, size and material from supplier text and product images, and checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.
Deployments: 6 public, best grade B
Reported accuracy: about 75% (Zalando, organization claim)
Cross industry, Banking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments: 12 public, best grade B
Reported quality score uplift: about 10% (British Gas, vendor claim)
Manufacturing, Automotive
AI production line quality inspection is AI that inspects every unit on a production line to find defects, missing parts and wrong variants in real time. It works from camera images, sound or machine process data, and routes the few anomalies it flags to a quality inspector instead of relying on manual sampling at the end of the line.
Deployments: 4 public, best grade B
Reported cost reduction: 7% (Pegatron, vendor claim)
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Pharma and life sciences
AI batch record and deviation review reads and correlates batch records, sensor data and quality certificates from a pharmaceutical manufacturing line to flag quality deviations. It compares each new batch against a profile of the best performing past batches and flags the process parameters and deviations that explain a change in yield or quality, so manufacturing science and quality teams can act on a cause instead of reading records line by line after the fact.
Deployments: 4 public, best grade B
Reported cost reduction: 2% (Recordati, vendor claim)
Travel and hospitality
AI robotics for kitchen frying is a robotic arm that fries food in a restaurant kitchen, freeing staff for prep, assembly and hospitality. Sensors, cameras or control software guide it; at least one vendor calls it AI driven, and more than one public pilot announcement cites computer vision. It takes on a repetitive, high heat, high volume back of house task, while a person still loads the station, checks quality and steps in when the robot cannot handle an item.
Deployments: 5 public, best grade B
Autonomy: Autonomous
Logistics and transportation, Retail and ecommerce
AI route optimization is software that plans which vehicle serves which stops, in what order and with what load, to cut miles, cost and late deliveries. It takes the day's orders, vehicle capacities, delivery windows and estimated travel times, produces the routes overnight, and in newer versions replans during the day as traffic and orders change.
Deployments: 5 public, best grade B
Autonomy: Copilot
Education, Government and public sector
AI scoring of written responses is AI that scores students' essays and short written answers against a rubric for a testing program. It is trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about; in hybrid programs such as Texas, a human score is the score of record whenever a human scores a response.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Banking
Trade finance crime screening is AI that checks every trade finance transaction for financial crime risk, for banks. It checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.
Deployments: 7 public, best grade C
Autonomy: Supervised agent
Retail and ecommerce
AI size and fit recommendation tells an online shopper which size of a garment or shoe to buy, based on how the item fits and the shopper's history. It draws on the item's measured fit, the shopper's purchase and return history and, optionally, body measurements. It aims to prevent the returns that wrong sizes cause and to raise conversion.
Deployments: 4 public, best grade B
Median error reduction: 4% (3 deployments)
Automotive, Manufacturing
Supply chain disruption monitoring is AI that watches transport lanes, weather, strikes, ports and a manufacturer's own suppliers' suppliers for signs of a coming disruption. It turns scattered news and sensor signals into one validated alert per event, giving planners enough lead time to reroute, expedite or substitute before the disruption reaches production or the customer.
Deployments: 8 public, best grade C
Reported productivity gain: at least 50% (Schaeffler, vendor claim)
Government and public sector, Healthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments: 7 public, best grade B
Autonomy: Assist
Real estate, Banking
AI property valuation support, most often an automated valuation model, estimates a property's market value from comparable sales, characteristics and location data. It either offers to replace a full appraisal within set limits, or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to properties that need a person's judgment.
Deployments: 8 public, best grade A
Autonomy: Supervised agent
Education
AI admissions application review is software that reads parts of a university application, such as essays or grades and activities, and gives staff a score or recommendation; people still decide admission. It speeds up the first read of a very large pool and applies one rubric to every file.
Deployments: 4 public, best grade B
Reported accuracy: 88% (Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, organization claim)
Real estate
AI tenant screening scores how likely a rental applicant is to pay rent reliably, helping a landlord decide whether to accept, decline or ask for a higher deposit. The machine learning model draws on credit, rental payment history, eviction records and income, and is built and operated so the score and the process around it do not produce a disparate impact on people protected by fair housing law.
Deployments: 6 public, best grade C
Autonomy: Supervised agent
Media and entertainment, Education
AI transcription and captioning is AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages. It separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments: 7 public, best grade B
Reported cost reduction: 50% (Warner Bros. Discovery, vendor claim)
Government and public sector
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.
Deployments: 13 public, best grade B
Autonomy: Copilot
Telecommunications
Telecom field work visual inspection is computer vision that checks technician photos and drone images of fiber installs and cell towers for defects, often replacing sample audits. It flags problems such as an unconnected fiber, a wrong color code or a loose bolt while the technician is still on site or before a reviewer opens the images, and people decide what to repair.
Deployments: 5 public, best grade B
Reported accuracy: 98% (Bouygues Telecom, vendor claim)
Logistics and transportation
An AI voice agent for freight carrier calls answers inbound calls from carriers and drivers and makes outbound ones for a broker, shipper or logistics provider. It presents load details, negotiates a rate within limits, vets the carrier, confirms bookings, chases transport status and schedules dock appointments, writing every result back into the transport management system.
Deployments: 3 public, best grade C
Reported automation rate: 18% (Circle Logistics, vendor claim)
Healthcare
AI nursing voice documentation is software that lets a nurse record patient observations by voice at the bedside, straight into the electronic health record. It also drafts a structured end of shift care plan note from the patient's chart for the nurse to review, edit and sign, so documentation happens during the shift instead of after it.
Deployments: 4 public, best grade B
Reported cost reduction: at least 50% (Cedars-Sinai Medical Center, vendor claim)
Retail and ecommerce
AI workforce scheduling for retail stores builds staff schedules from forecast sales, foot traffic, labor rules and each employee's preferences and skills for a store manager. The manager gets a compliant, demand matched schedule quickly, and only has to handle exceptions such as a late call out or a disputed shift swap.
Deployments: 4 public, best grade C
Reported employee adoption: 100% (SMCP North America, vendor claim)
Cross industry, Banking
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments: 26 public, best grade B
Median handling time reduction: 35% (4 deployments)
Computed from the 814 public deployments behind these use cases. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Cycle time reduction | 60% | 7% to 97% Not pooled: up to 60%, up to 20% | 49plus 2 up to | 23 organization, 26 vendor |
| Productivity gain | 44.5% | 11% to 113% | 28 | 13 organization, 14 vendor, 1 independent |
| Accuracy | 96% | 42% to 100% Not pooled: up to 90% | 27plus 1 up to | 14 organization, 13 vendor |
| Handling time reduction | 57% | 8.2% to 90% Not pooled: up to 85%, up to 67%, up to 5% | 24plus 3 up to | 9 organization, 15 vendor |
| Containment rate | 66.5% | 30% to 90% | 24 | 10 organization, 14 vendor |
| Automation rate | 75.5% | 10% to 99% Not pooled: up to 70% | 22plus 1 up to | 9 organization, 13 vendor |
