240 organizations in 31 countries run these use cases in public. 59% of those 282 deployments disclose a measurable outcome.
Telecommunications
AI agents that run closed loops over a telecom network: they take an intent from the operator (for example a latency or availability target for a service), observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.
Deployments
6 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
BankingPayments and cards
A customer facing AI agent that handles the "I do not recognise this charge" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.
Deployments
3 public, best grade B
Cross industryBanking
An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.
Deployments
2 public, best grade B
Reported time saved per task
about 5 minutes
Lloyds Banking Group, organization claim
Cross industryTechnology and software
An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.
Deployments
2 public, best grade C
Reported productivity gain
50%
SeatGeek, vendor claim
Cross industryBanking
A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.
Deployments
2 public, best grade C
Reported cost reduction
75%
SameDay Auto Finance, vendor claim
Cross industryBanking
An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.
Deployments
18 public, best grade B
Median containment rate
47%
7 deployments
BankingPayments and cards
An AI agent that works the fraud alert queue behind the scenes as the analyst's first pass, without contacting the customer: it enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.
Deployments
2 public, best grade C
Cross industryTechnology and software
An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.
Deployments
4 public, best grade C
Reported conversion uplift
19%
8x8, vendor claim
Cross industryBanking
An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.
Deployments
6 public, best grade B
Reported employee adoption
94%
Mercari US, vendor claim
Telecommunications
An AI agent that turns network alarms into a clear picture of which customers are affected by an outage and why, tells them proactively by message, app or phone with a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.
Deployments
1 public, best grade B
Logistics and transportation
An AI agent that answers "where is my parcel" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.
Deployments
5 public, best grade B
Reported contact deflection
50%
Evri, organization claim
Logistics and transportation
An AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions ("when is my bus coming", "why is my train delayed") from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.
Deployments
2 public, best grade C
Cross industryPharma and life sciences
An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.
Deployments
2 public, best grade C
Reported automation rate
72%
Databricks, vendor claim
Government and public sector
An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
Deployments
9 public, best grade B
Reported accuracy
at least 76%
Foreign, Commonwealth and Development Office, organization claim
Wealth and asset managementBanking
An AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation against the firm's rules, flags mismatches, and drafts the suitability rationale and report for the advisor to confirm, while hard rule failures are decided by deterministic checks, not by the model.
Deployments
2 public, best grade B
BankingWealth and asset management
An AI assistant that screens Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba, gharar and exposure to prohibited activities, retrieves the relevant standards and fatwas, drafts the Shariah review documentation and flags issues for the Shariah board, which keeps sole authority over any ruling.
Deployments
1 public, best grade B
Education
An AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments
3 public, best grade B
Government and public sector
An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
Deployments
4 public, best grade B
Reported accuracy
83%
HM Revenue and Customs, organization claim
Telecommunications
An AI assistant that takes a new or existing customer from order to a working service: it collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments
3 public, best grade B
Reported automation rate
76%
Singtel, organization claim
BankingCross industry
Machine learning and conversational analytics, offered by some banks inside their cash management platforms, that categorise a company's cash flows, forecast positions across accounts and currencies, and answer treasurers' questions in plain language, so the treasury team decides on funding and idle balances with better information and less spreadsheet work.
Deployments
5 public, best grade B
Reported productivity gain
about 90%
JPMorgan Chase, organization claim
HealthcarePharma and life sciences
AI that reads structured data and clinical notes in the health record, compares each patient with the inclusion and exclusion criteria of open clinical trials, and gives research staff and treating clinicians a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.
Deployments
3 public, best grade B
Reported accuracy
100%
Cleveland Clinic, organization claim
Healthcare
An AI powered operations center that predicts patient admissions, discharges and transfers across a hospital or health system, and helps a team of coordinators sitting in one room sequence real time bed assignments, staffing levels and patient moves, so patients get into the right bed faster and existing capacity is used fully without adding beds.
Deployments
2 public, best grade B
Reported cycle time reduction
38%
Johns Hopkins Medicine, organization claim
Telecommunications
AI that decides whether a fault needs a site visit at all, predicts what work and parts a job will need, helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments
2 public, best grade B
Cross industryBanking
A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments
3 public, best grade B
Reported productivity gain
34%
Ally Financial, organization claim
Telecommunications
AI in the network operations centre (NOC) that correlates alarms and performance data from radio, transport, core and fixed networks into a small number of probable faults, ranks them by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments
6 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
Cross industryGovernment and public sector
AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.
Deployments
5 public, best grade B
Reported accuracy
at least 90%
Ancine, vendor claim
Banking
AI that reads the full document presentation under a letter of credit or collection (bill of lading, commercial invoice, packing list, certificates), extracts and cross checks the data, tests it against the instructions and the ICC rules (for letters of credit, the credit terms, UCP 600 and ISBP), and lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.
Deployments
3 public, best grade B
BankingInsurance
AI that executes the servicing requests that land in operations queues, such as address and mandate changes, standing instructions, beneficiary updates, reissues, payoff and reference letters and loan maintenance, by reading the request, checking it against policy and entitlements, and preparing or making the change in core systems under dual control.
Deployments
2 public, best grade C
Reported cycle time reduction
95%
SS&C Technologies, vendor claim
BankingPayments and cards
An AI agent that builds the know your business (KYB) due diligence file for a new or reviewed corporate client, before any account is opened: it collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.
Deployments
3 public, best grade C
Reported automation rate
25%
BNY, organization claim
Cross industryManufacturing
AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.
Deployments
2 public, best grade C
Reported automation rate
98%
Keurig Dr Pepper, vendor claim
Payments and cardsBanking
AI that runs the dispute engine room for issuers, acquirers and merchants: it maps each dispute to the network reason code, gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.
Deployments
2 public, best grade B
Insurance
AI that reads each new insurance claim and its documents, scores its complexity, cover questions, fraud and recovery signals, sends it to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.
Deployments
7 public, best grade B
Reported automation rate
about 55%
Lemonade, organization claim
Insurance
AI that reads incoming broker submissions for commercial insurance (emails, applications, schedules of values, loss runs and supplements), extracts the risk data into a structured record, checks clearance and appetite, enriches the risk with internal and third party data and ranks it, so underwriters open a complete, prioritized file instead of an inbox.
Deployments
9 public, best grade B
Reported accuracy
about 98%
Paragon Insurance Group, organization claim
Cross industryBanking
AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.
Deployments
3 public, best grade B
Cross industryBanking
AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.
Deployments
3 public, best grade B
Logistics and transportationRetail and ecommerce
AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.
Deployments
3 public, best grade B
Reported automation rate
90%
United Parcel Service, organization claim
Cross industryProfessional services
AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments
4 public, best grade B
Reported cycle time reduction
85%
Purpose Legal, vendor claim
Government and public sector
AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.
Deployments
4 public, best grade B
InsuranceHealthcare
AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.
Deployments
5 public, best grade B
Reported handling time reduction
about 50%
Acentra Health, vendor claim
Government and public sector
AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments
4 public, best grade B
Cross industryBanking
AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.
Deployments
6 public, best grade B
Reported accuracy
91%
Travelers, vendor claim
Insurance
AI that scores every insurance claim for fraud from first notice of loss onwards, combining claim, policy, document, image and network data to find suspicious claims, organised rings and inflated losses, and sends each alert with its reasons to a claims handler or special investigations unit for review.
Deployments
5 public, best grade B
Cross industryBanking
AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
5 public, best grade B
Median accuracy
90%
3 deployments
Capital marketsBanking
AI that helps surveillance analysts triage market abuse and conduct alerts, such as spoofing, layering, wash trades, ramping and insider dealing, by gathering the trade, order, news and communications context, explaining in plain language what triggered each alert and drafting the investigation narrative for the analyst to disposition.
Deployments
5 public, best grade B
Reported handling time reduction
about 33%
Nasdaq, organization claim
Payments and cardsTechnology and software
AI that helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, by checking what a business really sells and how risky it is at onboarding, and then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments
4 public, best grade B
Reported alert volume reduction
about 89%
Weave Communications, vendor claim
Government and public sector
An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.
Deployments
7 public, best grade B
Reported accuracy
80%
City of Kelowna, vendor claim
BankingPayments and cards
AI that works the payments that fall out of straight through processing: it reads the failure, repairs or enriches the message, drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.
Deployments
2 public, best grade B
Reported automation rate
at least 10%
BNY, organization claim
BankingPayments and cards
AI that continuously scans news, court records, registries and other open sources in many languages for negative information and political exposure linked to customers, counterparties and beneficial owners, discards look alikes, and summarises credible risk for the analyst with the sources attached.
Deployments
7 public, best grade B
Reported handling time reduction
at least 60%
Save the Children, vendor claim
Pharma and life sciencesGovernment and public sector
AI that takes in adverse event reports about medicines, vaccines and devices from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments
4 public, best grade B
Government and public sector
AI that reads every free text response to a public consultation or rulemaking comment period, proposes themes, maps each response to the themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
Deployments
5 public, best grade B
Reported accuracy
at least 92%
Department for Transport, organization claim
Cross industryGovernment and public sector
AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
Deployments
5 public, best grade B
Reported cycle time reduction
about 90%
Mastercard, organization claim
BankingPayments and cards
AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists: it resolves fuzzy matches across transliterations, aliases and naming conventions, clears clear non matches with a documented reason, and escalates true or uncertain hits with the evidence attached.
Deployments
7 public, best grade B
Reported false positive reduction
60%
United Overseas Bank (UOB), organization claim
Cross industryHealthcare
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Capital marketsBanking
AI that scores each pending securities settlement instruction for its likelihood of failing, names the probable cause (unmatched instruction, wrong settlement details, lack of securities or cash), and helps operations teams work the exceptions and counterparty queries before the intended settlement date, so fewer trades fail and fewer late settlement penalties are paid.
Deployments
4 public, best grade B
Cross industryTechnology and software
AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
4 public, best grade B
Insurance
AI that reads open and closed claims to find cases where a third party is wholly or partly liable, estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.
Deployments
2 public, best grade B
Cross industryBanking
AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.
Deployments
4 public, best grade B
Reported productivity gain
80%
Kingfisher, organization claim
Cross industryGovernment and public sector
AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments
4 public, best grade B
Telecommunications
AI that protects the operator's own network, revenue and numbers from fraud: it watches call, messaging, roaming and account activity to detect SIM swap and port out takeovers, international revenue share fraud (IRSF) and Wangiri one ring scams, blocks or flags them in real time, and shares risk signals with banks and other businesses that rely on the phone number for security. Scam calls aimed at subscribers are handled by call blocking.
Deployments
4 public, best grade B
Reported detection improvement
30%
Vodafone, organization claim
Cross industryRetail and ecommerce
AI that reads every piece of free text customer feedback, such as survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and turns it into themes, sentiment, drivers and suggested actions that a named owner can act on, so the organization hears all of its customers instead of a sample.
Deployments
5 public, best grade B
Reported accuracy
84%
SBF Group, vendor claim
Healthcare
AI that reads the clinical documentation of an encounter and assigns the diagnosis and procedure codes (such as ICD-10, CPT and HCPCS) needed for billing and reporting, either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.
Deployments
3 public, best grade B
Reported accuracy
98.3%
Your Health, organization claim
Media and entertainment
AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.
Deployments
2 public, best grade C
Healthcare
An AI system that analyzes a medical image immediately after a scan, flags time sensitive findings such as a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism, and reorders the radiologist's worklist and notifies the care team so the most urgent cases are read and acted on first, while a radiologist confirms every finding before it changes a patient's treatment.
Deployments
2 public, best grade B
Reported cycle time reduction
about 44%
Adventist Health + Rideout, vendor claim
Retail and ecommerceCross industry
AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.
Deployments
4 public, best grade B
Reported quality score uplift
40%
Amazon, organization claim
Cross industryBanking
Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.
Deployments
5 public, best grade C
Reported quality score uplift
about 10%
British Gas, vendor claim
Cross industryBanking
An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments
2 public, best grade B
Cross industryGovernment and public sector
A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments
6 public, best grade B
Reported cycle time reduction
about 50%
HYPE, vendor claim
EducationGovernment and public sector
AI that scores students' essays and short written answers against a rubric, trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about. In hybrid programmes such as Texas, a human score is the score of record whenever a human scores a response.
Deployments
3 public, best grade B
Banking
AI that screens every trade finance transaction for financial crime risk: it checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.
Deployments
3 public, best grade C
Telecommunications
AI in the operator's network that protects subscribers from unwanted calls: it analyses incoming calls in real time, blocks known fraudulent calls, and labels suspected scam, spam and spoofed calls on the customer's screen before they answer, so subscribers can decide whether to pick up. Fraud against the operator itself, such as SIM swap or revenue share fraud, is a separate use case.
Deployments
5 public, best grade B
Cross industryGovernment and public sector
AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category in the organization's taxonomy, and to the right supplier, so that procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments
4 public, best grade B
Real estateBanking
AI, most often an automated valuation model, that estimates a property's market value from comparable sales, property characteristics and location data, and either offers to replace a full appraisal within set limits or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to the properties that need a person's judgment.
Deployments
3 public, best grade B
Cross industryBanking
A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments
4 public, best grade B
