22 organizations in 8 countries run these use cases in public. 62% of those 29 deployments disclose a measurable outcome.
BankingPayments and cards
An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end. It handles things like balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.
Deployments
8 public, best grade B
Reported containment rate
about 90%
DBS Bank, organization claim
BankingPayments and cards
Card dispute intake is a customer facing AI agent that finds a disputed card transaction and separates suspected fraud from merchant disputes and simple confusion. It explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.
Deployments
3 public, best grade B
Cross industryBanking
An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve. It logs the complaint against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response, and tracks every statutory deadline until the case is closed.
Deployments
5 public, best grade B
Reported accuracy
about 95%
Crédit Agricole Bank Polska, vendor claim
Cross industryBanking
A voice and messaging agent that contacts customers in early arrears to collect payments. It answers their inbound calls too, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.
Deployments
4 public, best grade C
Reported cost reduction
75%
SameDay Auto Finance, vendor claim
Cross industryBanking
An AI first line contact centre agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language. It routes everything complex, sensitive or regulated to the right human team, with the context attached.
Deployments
39 public, best grade A
Median containment rate
50%
11 deployments, 1 "up to" value left out
BankingPayments and cards
AI fraud alert confirmation is a customer facing AI agent that contacts a cardholder when a fraud engine flags a card transaction, verifies them and asks if they made it. It reaches them in the channel they actually respond to and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.
Deployments
6 public, best grade B
Reported fraud loss reduction
76%
Commonwealth Bank of Australia, organization claim
BankingPayments and cards
AI fraud alert triage is an AI agent that works a fraud alert queue behind the scenes as an analyst's first pass, without contacting the customer. It enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.
Deployments
3 public, best grade C
Reported false positive reduction
at least 50%
Kinecta Federal Credit Union, vendor claim
Cross industryRetail and ecommerce
An AI order status and returns agent answers "where is my order", changes delivery details and arranges returns, exchanges and refunds for online and omnichannel shoppers. It does this end to end, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.
Deployments
8 public, best grade B
Median customer satisfaction, vendor reported
95%
3 deployments
Payments and cardsBanking
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance. The mandate sets spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation, and the agent then confirms and reconciles every transaction it made.
Deployments
9 public, best grade B
Reported conversion uplift
about -67%
Walmart, organization claim
BankingPayments and cards
AI offers and rewards is a customer facing agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment. It draws on the customer's transactions and context, delivers the offer in the app, in messaging or through a colleague, helps the customer understand, track and redeem rewards in conversation, and works inside their own account and loyalty relationship, unlike campaign personalization.
Deployments
3 public, best grade B
BankingPayments and cards
Proactive outreach and activation is an AI agent that holds the conversation when a bank reaches out first to change something about a customer's account or products. It is triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.
Deployments
3 public, best grade B
BankingPayments and cards
An SME financial admin agent is an AI agent built into a small business account that turns a natural language request or an uploaded document into a prepared financial action. That action can be a bank transfer, a client invoice, a payroll run or an answer about cash position, and the business owner reviews and approves it before anything is sent or money moves.
Deployments
3 public, best grade B
Reported cycle time reduction
2x
Qonto, vendor claim
BankingPayments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments
5 public, best grade B
Reported contact deflection
16%
Bank of America, organization claim
Cross industryBanking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments
6 public, best grade B
Reported contact deflection
30%
Mapbox, organization claim
BankingPayments and cards
A digital onboarding assistant is a customer facing AI that guides a new applicant, a person or a small merchant, through opening a digital account, card or relationship. It collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.
Deployments
4 public, best grade B
Reported productivity gain
30x
M-DAQ Global, vendor claim
Cross industryBanking
AI marketing content and compliance copilot drafts campaign copy and checks it against advertising rules before a human approves it for publication. It writes campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments
5 public, best grade B
Reported productivity gain
34%
Ally Financial, organization claim
BankingPayments and cards
SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record. It covers who, what, when, where, why and how, case by case, so the investigator verifies, edits and files instead of starting from a blank page, unlike the periodic data returns of regulatory reporting.
Deployments
4 public, best grade B
BankingPayments and cards
Alternative data credit scoring is a machine learning model that adds consumer permissioned data to credit bureau data, so a lender can assess applicants with thin or no credit files. The alternative data includes bank account cash flow, rent, utility and telco payments or ecosystem data, and the model returns a decision with specific reasons.
Deployments
8 public, best grade B
Reported automation rate
at least 90%
Upstart Holdings, organization claim
BankingPayments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments
3 public, best grade B
BankingPayments and cards
AML alert triage is machine learning and AI agents that score anti money laundering alerts for genuine risk, closing clear false positives with a written and stored rationale. It hands investigators the remaining alerts, already enriched with the customer, counterparty and transaction context.
Deployments
8 public, best grade B
Reported false positive reduction
86%
Shift4, vendor claim
BankingPayments and cards
Application and identity fraud detection is AI that checks incoming account and loan applications for banks and lenders to catch forgery and fraud rings. It analyses documents, device and application data across the whole queue and cross checks against bureau and official sources to flag forged or AI generated documents, synthetic and stolen identities, and coordinated rings.
Deployments
8 public, best grade B
Reported detection improvement
2.5x
Department for Work and Pensions, organization claim
BankingPayments and cards
Business onboarding and UBO discovery is AI that builds the know your business (KYB) due diligence file for a new or reviewed corporate client before any account opens. It collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.
Deployments
5 public, best grade C
Reported automation rate
25%
BNY, organization claim
Payments and cardsBanking
AI chargeback and representment is AI that runs the dispute engine room for issuers, acquirers and merchants, mapping each dispute to the network reason code. It gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.
Deployments
10 public, best grade B
Cross industryBanking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments
3 public, best grade B
BankingPayments and cards
Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify. It recomputes what each charge should have been, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments
1 public, best grade B
Cross industryBanking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
9 public, best grade B
Median time to repair reduction
72%
5 deployments
BankingPayments and cards
AI for ledger and payment reconciliation matches financial records to each other and flags the exceptions for a human to review. It matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes the matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.
Deployments
7 public, best grade B
Reported automation rate
about 95%
Capital Area Food Bank, vendor claim
Payments and cardsTechnology and software
AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward. It checks what a business really sells and how risky it is at onboarding, then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments
8 public, best grade B
Reported alert volume reduction
about 89%
Weave Communications, vendor claim
BankingPayments and cards
AI mule network detection uses graph and behavioural machine learning to find money mule accounts and the networks around them, for investigators. These include circular flows, layering chains and clusters of newly linked accounts, and the AI supports investigators in tracing scam proceeds and restricting accounts before the money is gone.
Deployments
6 public, best grade B
Reported false positive reduction
4x
bunq, vendor claim
BankingPayments and cards
AI for payment investigations and exceptions works the payments that fall out of straight through processing, by reading the failure and repairing or enriching the message. It drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.
Deployments
2 public, best grade B
Reported automation rate
at least 10%
BNY, organization claim
BankingPayments and cards
AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners. It works in many languages, discards look alikes, and summarises the credible risk for the analyst with the sources attached.
Deployments
7 public, best grade B
Reported handling time reduction
at least 60%
Save the Children, vendor claim
BankingPayments and cards
Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes. It watches for trigger events such as an ownership, address or behaviour change or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material changes. The risk rating and the first file for a new business client are separate use cases.
Deployments
6 public, best grade B
Reported cost reduction
40%
JPMorgan Chase, organization claim
BankingInsurance
Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits. Examples include prudential and statistical returns, threshold and transaction reports and disclosure packs. It also reconciles figures to source, explains movements against prior periods and drafts commentary; narratives for individual suspicious activity cases are a separate use case.
Deployments
5 public, best grade B
BankingPayments and cards
Sanctions screening adjudication is AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists. It resolves fuzzy matches across transliterations, aliases and naming conventions, clears clear non matches with a documented reason, and escalates true or uncertain hits with the evidence attached.
Deployments
7 public, best grade B
Reported false positive reduction
60%
United Overseas Bank (UOB), organization claim
BankingInsurance
Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response. It retrieves the relevant evidence, policies and prior correspondence, so legal and compliance can approve the draft, and tracks every commitment and remediation action through to closure.
Deployments
3 public, best grade B
Cross industryBanking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments
5 public, best grade B
Cross industryManufacturing
An internal talent marketplace is an AI platform that infers employees' skills and interests and recommends short term projects, open roles, mentors and learning to them. It also shows managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.
Deployments
6 public, best grade B
Cross industryBanking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments
5 public, best grade B
BankingPayments and cards
Scam payment interception is AI that talks to a customer who is about to authorise an instant payment that looks like a scam. It combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.
Deployments
7 public, best grade B
Median fraud loss reduction
40%
3 deployments
Payments and cardsBanking
BNPL underwriting is AI that scores a buy now pay later purchase at checkout in real time to approve, decline or size the credit line. It scores the consumer and the specific order from bureau, transaction and behavioral data, with no human review per transaction, and keeps retraining as repayment outcomes come in.
Deployments
2 public, best grade B
Reported conversion uplift
3.4%
Affirm Holdings, organization claim
BankingPayments and cards
Dynamic customer risk rating is explainable machine learning that computes and continuously updates each customer's money laundering risk rating itself, from due diligence data, products, geography, behaviour and screening results. It also shows which factors drive the rating and when enhanced due diligence is warranted.
Deployments
1 public, best grade B
BankingPayments and cards
Real time fraud scoring is machine learning that decides in milliseconds how likely each card authorization and account to account payment is to be fraudulent, so a bank can act. It works without any conversation, combining behavioural, device and network signals, so the bank can approve, challenge or block a payment before the money leaves. Working the resulting alerts and talking to the customer about them are separate use cases.
Deployments
11 public, best grade B
Median fraud loss reduction
30%
3 deployments
