Business function
The most documented AI use cases for knowledge management are citizen information assistant, enterprise knowledge search and training content creation, across 246 public deployments by 237 organizations. Capturing, finding and maintaining the policies, procedures and know how staff rely on.
Ranked by the number of organizations with a public deployment, as of 11 November 2026.
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source.
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents.
Training content generation is AI that helps learning and development teams turn source material into employee training content.
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note.
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations.
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language.
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants.
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates.
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions.
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies.
237 organizations in 47 countries run these use cases in public. 57% of those 246 deployments disclose a measurable outcome.
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source. It points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
An AI treasury assistant answers a corporate treasury team's questions in plain language, from live cash and bank data to internal policy, instead of staff stitching exports together.
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
A hospital lobby assistant is a kiosk, tablet or avatar screen in the entrance hall that patients and visitors talk to. It answers questions about doctors, clinics and services in their own language, points a described symptom to the right specialty, and gives directions to the ward or room. It does not diagnose, and urgent cases should go to staff.
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources. It also prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
An AI lesson planning assistant is software that drafts lesson plans, slides, quizzes and worksheets from a teacher's learning goal, which the teacher edits and checks before using in class. It works from the school's curriculum and leaves teaching, marking and every pupil facing decision to the teacher.
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
A pre visit patient education avatar is an AI character that explains a condition and treatment options to patients before their appointment. It is often a digital version of the treating clinician, speaks from content the care team approved, and leaves diagnosis and decisions to the clinician.
An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards. It builds a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, then turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, it centers on credit and cross sell context as well as the conversation; wealth advisor tools that also prepare meetings overlap with it, and the banker reviews every output.
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centers. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Newsroom AI turns a reporter's verified notes into a draft story and long articles into key point summaries, which a journalist edits before anything is published. Publishers use it for routine stories such as community news and event listings, and for summaries at the top of articles.
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
AI radiology report drafting is software that writes a first draft of the report from the image and the clinical data, which the radiologist edits and signs. The draft comes from a vision language model, either trained on the organization's own signed reports or built on a radiology foundation model, and it replaces the blank template or dictation at the start of the read. The radiologist stays responsible for the final interpretation.
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
An AI assistant that reads board and committee papers before a meeting and gives each director a short, cited briefing. The briefing covers what changed since last time, the decisions being asked of the board, the risks flagged and the open questions worth raising, with page references back to the source pack.
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarize and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals. It breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
Professional services, Cross industry
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments: 13 public, best grade B
Median employee adoption: 80% (5 deployments)
Cross industry, Government and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments: 11 public, best grade B
Reported time saved per task: 120 minutes (de Alliantie, organization claim)
Media and entertainment
AI media archive metadata tagging watches and listens to a broadcaster's or publisher's video and audio archive and generates structured metadata describing what is in each piece of content. It captures detail such as what is shown, who appears, spoken content, on screen text, logos and objects, so content makers can find and reuse footage through natural language search instead of relying on sparse, inconsistent tags added by hand over decades.
Deployments: 4 public, best grade B
Reported search time reduction: 99.2% (Condé Nast, vendor claim)
Education
A library AI research assistant answers a research question typed in plain language with a brief overview and selected sources drawn from the search results of the library's discovery system. It helps users start a search and does not replace the library's catalog, databases or librarians.
Deployments: 6 public, best grade B
Autonomy: Assist
Wealth and asset management, Capital markets
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments: 7 public, best grade B
Reported time saved per task: up to 120 minutes (Deutsche Bank, organization claim)
Media and entertainment, Education
AI transcription and captioning is AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages. It separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments: 7 public, best grade B
Reported cost reduction: 50% (Warner Bros. Discovery, vendor claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Computed from the 246 public deployments behind these use cases. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Employee adoption | 90% | 70% to 99% | 14 | 8 organization, 6 vendor |
| Productivity gain | 34.5% | 11% to 86% Not pooled: up to 16% | 10plus 1 up to | 7 organization, 2 vendor, 1 independent |
| Cycle time reduction | 83% vendor reported | 33% to 90% | 8 | 8 vendor |
| Handling time reduction | 40% | 8.2% to 75% | 6 | 4 organization, 2 vendor |
| Time saved per task | 20 minutes | 2 minutes to 120 minutes Not pooled: up to 120 minutes, up to 18 minutes | 3plus 2 up to | 2 organization, 1 vendor |
| Containment rate | 92% | 20% to 99.6% | 4 | 2 organization, 2 vendor |
