Business function
Capturing, finding and maintaining the policies, procedures and know how staff rely on.
145 organizations in 34 countries run these use cases in public. 54% of those 152 deployments disclose a measurable outcome.
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source. It points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources. It also prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards. It builds a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, then turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, it centres on credit and cross sell context, not just the conversation; wealth advisor tools that also prepare meetings overlap with it, and the banker reviews every output.
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centres. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarise and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals. It breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
A legal research and drafting assistant is a generative AI tool that finds and summarises case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
AI media archive metadata tagging watches and listens to a broadcaster's or publisher's video and audio archive and generates structured metadata describing what is in each piece of content. It captures detail such as what is shown, who appears, spoken content, on screen text, logos and objects, so content makers can find and reuse footage through natural language search instead of relying on sparse, inconsistent tags added by hand over decades.
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
AI transcription and captioning is AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages. It separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Computed from the 152 public deployments behind these use cases. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Employee adoption | 82% | 70% to 99% | 9 | 4 organization, 5 vendor |
| Handling time reduction | 40% | 8.2% to 75% | 6 | 4 organization, 2 vendor |
| Productivity gain | 45% | 13.4% to 86% Not pooled: up to 16% | 5plus 1 up to | 4 organization, 1 vendor |
| Cycle time reduction | 80% vendor reported | 33% to 90% | 4 | 4 vendor |
| Accuracy | 90% | 76% to 95% | 3 | 2 organization, 1 vendor |
| Containment rate | 94% | 20% to 99.6% | 3 | 2 organization, 1 vendor |
