219 organizations in 30 countries run these use cases in public. 67% of those 268 deployments disclose a measurable outcome.
Cross industryBanking
A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers "where is my nearest branch" and books the mortgage or business banker; the same job exists in retail, healthcare and property.
Deployments
4 public, best grade B
Cross industryTechnology and software
An AI agent that continuously reads an organization's cloud usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.
Deployments
2 public, best grade C
Reported cost reduction
at least 40%
Akamai Technologies, organization claim
Cross industryBanking
An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.
Deployments
2 public, best grade B
Reported time saved per task
about 5 minutes
Lloyds Banking Group, organization claim
Cross industryTechnology and software
An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.
Deployments
2 public, best grade C
Reported productivity gain
50%
SeatGeek, vendor claim
Cross industryTechnology and software
An assistant that gathers an employee's work history, goals and peer feedback from the systems a manager already uses, and drafts a first version of the performance review for the manager to edit, rewrite or reject, so the manager starts from a grounded summary instead of a blank form and a stack of six months of context to recall from memory.
Deployments
2 public, best grade C
Reported cycle time reduction
84%
Case Status, vendor claim
Cross industryBanking
A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.
Deployments
2 public, best grade C
Reported cost reduction
75%
SameDay Auto Finance, vendor claim
Cross industryBanking
An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.
Deployments
18 public, best grade B
Median containment rate
47%
7 deployments
Cross industryTechnology and software
An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.
Deployments
4 public, best grade C
Reported conversion uplift
19%
8x8, vendor claim
Cross industryBanking
An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.
Deployments
6 public, best grade B
Reported employee adoption
94%
Mercari US, vendor claim
Cross industryRetail and ecommerce
An AI agent that answers "where is my order", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.
Deployments
5 public, best grade B
Reported customer satisfaction
98%
BARK, vendor claim
Cross industryHealthcare
An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
Deployments
4 public, best grade B
Cross industryTechnology and software
An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
Deployments
7 public, best grade C
Cross industryPharma and life sciences
An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.
Deployments
2 public, best grade C
Reported automation rate
72%
Databricks, vendor claim
Cross industryBanking
An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments
4 public, best grade B
Reported contact deflection
30%
Mapbox, organization claim
Cross industryGovernment and public sector
An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments
3 public, best grade B
Cross industryBanking
An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.
Deployments
4 public, best grade B
Reported employee adoption
99%
IBM, organization claim
Cross industryBanking
An assistant for procurement and vendor management that reads supplier contracts and proposals, extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.
Deployments
5 public, best grade B
BankingCross industry
Machine learning and conversational analytics, offered by some banks inside their cash management platforms, that categorise a company's cash flows, forecast positions across accounts and currencies, and answer treasurers' questions in plain language, so the treasury team decides on funding and idle balances with better information and less spreadsheet work.
Deployments
5 public, best grade B
Reported productivity gain
about 90%
JPMorgan Chase, organization claim
Cross industryBanking
An AI assistant in the developer's IDE and code review flow that completes and generates code, explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
Deployments
6 public, best grade B
Median productivity gain
20%
3 deployments
Cross industryBanking
A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments
3 public, best grade B
Reported productivity gain
34%
Ally Financial, organization claim
Cross industryGovernment and public sector
AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.
Deployments
5 public, best grade B
Reported accuracy
at least 90%
Ancine, vendor claim
Cross industryBanking
An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.
Deployments
4 public, best grade B
BankingPayments and cards
AI that checks incoming account and loan applications for forged or AI generated documents, synthetic and stolen identities, and coordinated application rings, by analysing documents, device and application data across the whole queue and cross checking against bureau and official sources.
Deployments
6 public, best grade B
Reported detection improvement
2.5x
Department for Work and Pensions, organization claim
Real estateCross industry
AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts setpoints, equipment sequencing and start times in real time through the existing building management system, instead of following fixed schedules, so the building uses less energy without a person retuning it by hand.
Deployments
2 public, best grade C
Reported energy savings
15.8%
Cammeby's International, vendor claim
Cross industryManufacturing
AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.
Deployments
2 public, best grade C
Reported automation rate
98%
Keurig Dr Pepper, vendor claim
Cross industryBanking
AI that reads the free text of complaints across all channels, clusters them into themes, separates systemic causes from one off events, links each theme to the product, process or control behind it and routes the insight to the owner who can fix it, with a human validating every root cause and every remediation.
Deployments
3 public, best grade B
Cross industryBanking
AI that moves control testing from periodic samples to continuous, full population assurance: it collects evidence from source systems, maps each artefact to the control it supports, tests every transaction or record against the control's rule, flags exceptions for a human to judge and prepares the risk and control self assessment from incident and loss data for the business to review.
Deployments
3 public, best grade B
Cross industryGovernment and public sector
Generative AI that helps learning and development teams turn source material such as procedures, product documentation and policies into training: course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments
5 public, best grade B
Reported cycle time reduction
90%
Zoom, vendor claim
Logistics and transportationRetail and ecommerce
AI that reads what is being shipped (the commercial invoice, the product data and sometimes a photo), proposes the tariff classification code with its reasoning and a confidence score, drafts the customs declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.
Deployments
3 public, best grade B
Reported automation rate
90%
United Parcel Service, organization claim
Cross industryBanking
AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments
5 public, best grade B
Reported cycle time reduction
25%
SS&C GIDS and RS, vendor claim
Cross industryProfessional services
AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments
4 public, best grade B
Reported cycle time reduction
85%
Purpose Legal, vendor claim
BankingPayments and cards
An independent verification layer that recomputes what each fee, FX margin, spread and interest charge should have been under the contract and pricing tables, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments
1 public, best grade B
Cross industryBanking
AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.
Deployments
6 public, best grade B
Reported accuracy
91%
Travelers, vendor claim
Cross industryBanking
AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
5 public, best grade B
Median accuracy
90%
3 deployments
BankingPayments and cards
AI that matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.
Deployments
4 public, best grade B
Cross industryBanking
AI that reads legacy code such as COBOL, PL/I or old Java, explains what each program does, maps its data flows and dependencies, drafts the equivalent modern code or specification, and generates the regression tests needed to prove the new system behaves like the old one.
Deployments
5 public, best grade B
Reported cycle time reduction
about 50%
Google, organization claim
Cross industryBanking
An assistant that takes a new or changed obligation, finds every internal policy, standard and procedure it touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments
3 public, best grade B
Cross industryGovernment and public sector
AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
Deployments
5 public, best grade B
Reported cycle time reduction
about 90%
Mastercard, organization claim
Cross industryProfessional services
AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
Deployments
4 public, best grade C
Reported cycle time reduction
80%
Industrialized Construction Group, vendor claim
Cross industryHealthcare
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
4 public, best grade B
Cross industryBanking
AI that captures supplier invoices from any format, extracts header and line data, matches them to purchase orders and goods receipts, proposes tax and cost centre coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.
Deployments
4 public, best grade B
Reported productivity gain
80%
Kingfisher, organization claim
Cross industryGovernment and public sector
AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments
4 public, best grade B
Cross industryBanking
AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, which keep the structure and statistical properties of production data without containing real personal data, so teams can test software, train and validate models and run demos safely.
Deployments
7 public, best grade B
Reported cycle time reduction
75%
Patterson Dental, vendor claim
Cross industryBanking
AI that reviews a vendor's security questionnaires, SOC and assurance reports, contracts and model documentation against the organization's control requirements, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve and keeps the register of material service providers current with ongoing monitoring.
Deployments
4 public, best grade B
Cross industryRetail and ecommerce
AI that reads every piece of free text customer feedback, such as survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and turns it into themes, sentiment, drivers and suggested actions that a named owner can act on, so the organization hears all of its customers instead of a sample.
Deployments
5 public, best grade B
Reported accuracy
84%
SBF Group, vendor claim
Cross industryManufacturing
An internal platform that uses AI to infer employees' skills and interests and recommend short term projects, open roles, mentors and learning to them, while showing managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.
Deployments
4 public, best grade B
Professional servicesCross industry
A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.
Deployments
4 public, best grade B
Reported productivity gain
about 45%
Ashurst Perkins Coie, organization claim
Cross industryRetail and ecommerce
AI that translates and adapts an organization's commercial content, such as campaigns, emails, product pages, help content and websites, for each market and language, using the brand's glossary, style guide and past approved translations, and routes the output to human linguists and local marketers for review in proportion to how visible and risky the content is.
Deployments
3 public, best grade C
Reported cycle time reduction
10x
Swarovski, vendor claim
Cross industryTravel and hospitality
AI that runs marketing campaigns at the level of the individual: it decides for each customer which product, offer, message or content to show next across email, app, web and paid media, and generates the matching copy and creative variants within brand and compliance rules. It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.
Deployments
7 public, best grade B
Reported conversion uplift
30%
Catchtable, vendor claim
Cross industryGovernment and public sector
AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments
5 public, best grade B
Retail and ecommerceCross industry
AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.
Deployments
4 public, best grade B
Reported quality score uplift
40%
Amazon, organization claim
Cross industryBanking
Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.
Deployments
5 public, best grade C
Reported quality score uplift
about 10%
British Gas, vendor claim
Cross industryManufacturing
AI that turns what a customer sends, such as a product list, a drawing, a roof photo or a request for quotation, into a draft quote: it reads the input, matches items to the catalog, calculates quantities and applies the organization's price rules, and hands the draft to a seller or estimator who checks and sends it.
Deployments
3 public, best grade C
Reported handling time reduction
87.5%
Enpal, vendor claim
Cross industryBanking
An AI system that continuously reads publications from the regulators and standard setters an organization answers to, classifies each item by relevance and urgency, breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments
2 public, best grade B
Cross industryGovernment and public sector
A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments
6 public, best grade B
Reported cycle time reduction
about 50%
HYPE, vendor claim
Cross industryBanking
A training simulator in which generative AI plays a realistic customer, by voice or text, so service, sales and crisis staff can rehearse difficult conversations as often as they need before they handle live ones, and receive structured feedback against the organization's own standards.
Deployments
3 public, best grade B
Reported conversion uplift
21%
GoHealth, vendor claim
Cross industryTelecommunications
AI for sales teams that analyses sales calls and meetings against the team's own sales method to coach sellers and their managers, and writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm. Its purpose is winning deals and building selling skill, not the regulated advice record or general meeting notes.
Deployments
4 public, best grade C
Reported time saved per task
3 minutes
Sandvik Coromant, organization claim
Cross industryRetail and ecommerce
A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments
5 public, best grade B
Reported conversion uplift
3x
Sun & Ski Sports, vendor claim
Cross industryGovernment and public sector
AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category in the organization's taxonomy, and to the right supplier, so that procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments
4 public, best grade B
Cross industryBanking
A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments
4 public, best grade B
Technology and softwareGovernment and public sector
AI that reads product requirements, specifications or recorded sessions, checks them for gaps, ambiguity and contradictions, and drafts structured user stories, acceptance criteria and test cases (for example in Gherkin) that QA engineers review, with each item traced back to the requirement it covers.
Deployments
5 public, best grade B
Reported cycle time reduction
67%
LTIMindtree, vendor claim
Media and entertainmentEducation
AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments
5 public, best grade C
Reported cost reduction
50%
Warner Bros. Discovery, vendor claim
Cross industryBanking
A copilot for internal auditors that drafts planning memos and document request lists from prior audits, summarises large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to its evidence and a qualified auditor accountable for every conclusion.
Deployments
3 public, best grade C
Reported handling time reduction
55%
Banco Bradesco, vendor claim
Cross industryBanking
An assistant that turns a business user's plain language question into a query against governed data, runs it under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments
3 public, best grade B
Cross industryBanking
A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
5 public, best grade B
Reported productivity gain
15%
Definity, vendor claim
