68 organizations in 13 countries run these use cases in public. 81% of those 74 deployments disclose a measurable outcome.
Cross industryBanking
A branch and appointment booking agent is a conversational AI that finds the nearest suitable location and books an in person or video appointment with the right specialist. It checks opening hours and services offered, and records the visit reason so staff are prepared. In banking it answers where the nearest branch is and books the mortgage or business banker; retail, healthcare and property have the same job.
Deployments
4 public, best grade B
Cross industryBanking
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group. It runs in Microsoft Teams, Slack or the intranet, covers requests such as password and MFA resets, account unlocks, VPN, device and software requests, and acts in the identity and IT service management systems, attaching the context when it hands a request on.
Deployments
9 public, best grade B
Median employee adoption
90%
3 deployments
Cross industryHealthcare
An AI agent for outbound reminders and confirmations contacts customers about something they already booked or ordered, to remind them and confirm attendance. That can be an appointment, a delivery, a reservation or a service visit, and the agent lets them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. This is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
Deployments
4 public, best grade B
Healthcare
An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients. It follows the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Deployments
9 public, best grade B
Reported containment rate
30%
Howard Brown Health, vendor claim
Healthcare
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
Deployments
11 public, best grade B
Median handling time reduction
22.5%
4 deployments
Cross industryGovernment and public sector
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments
5 public, best grade B
Cross industryBanking
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
Deployments
7 public, best grade B
Median employee adoption
86%
4 deployments
HealthcarePharma and life sciences
AI that compares a patient's health record against the eligibility criteria of open clinical trials to help research staff and treating clinicians find candidates. It reads structured data and clinical notes, then gives staff a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.
Deployments
6 public, best grade B
Reported accuracy
100%
Cleveland Clinic, organization claim
Healthcare
An AI command center for hospital bed and staff capacity planning predicts patient admissions, discharges and transfers, and helps a team of coordinators sequence bed assignments, staffing and moves. The coordinators sit in one room and act on real time predictions across a hospital or health system, so patients get into the right bed faster and existing capacity is used fully without adding beds.
Deployments
7 public, best grade B
Median cycle time reduction
34%
7 deployments
Healthcare
Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team. A clinician, nurse, advanced practice clinician or pharmacist reviews, edits and sends it, so the care team starts from a draft instead of a blank reply box on every message.
Deployments
4 public, best grade B
Reported response time reduction
about 7%
NYU Langone Health, organization claim
Healthcare
Sepsis and deterioration early warning is AI that continuously scans a hospitalized patient's vital signs, lab results, orders and clinical notes to flag early signs of sepsis or deterioration. It often does so hours before the change would otherwise be noticed and alerts a nurse or rapid response team to assess the patient. The system only alerts; it never orders a test or a treatment itself.
Deployments
8 public, best grade B
Cross industryManufacturing
AI cash application is AI that reads remittance advices in many formats and matches incoming customer payments to open receivable invoices for accounts receivable teams. It proposes deduction and short pay reason codes from prior resolutions and routes only the genuine exceptions to an analyst, so the sub ledger clears itself for the clean majority of payments.
Deployments
5 public, best grade C
Median automation rate, vendor reported
96%
5 deployments
Cross industryBanking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments
6 public, best grade B
Reported cycle time reduction
25%
SS&C GIDS and RS, vendor claim
InsuranceHealthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments
6 public, best grade B
Median handling time reduction, vendor reported
50%
3 deployments
HealthcareInsurance
AI for healthcare claims fraud, waste and abuse detection reads healthcare claims and provider billing patterns to flag fraud, waste and abuse for a payment integrity investigator. It checks claims before or shortly after payment and sends every flag with its reasons to the investigator, while a narrow set of clear rule violations can be denied automatically before payment.
Deployments
3 public, best grade B
Cross industryHealthcare
Security alert triage and investigation is an AI agent in the security operations centre that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI vulnerability remediation is AI that takes security findings from scanners, fuzzers and bug reports and turns the real ones into a drafted code fix for developers. It filters out duplicates and false positives, reproduces and ranks the findings, and drafts a fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
6 public, best grade B
Reported automation rate
about 70%
AMD, vendor claim
Cross industryBanking
Synthetic test data generation is AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, without containing real personal data. The datasets keep the structure and statistical properties of production data, so teams can test software, train and validate models and run demos safely.
Deployments
7 public, best grade B
Reported cycle time reduction
75%
Patterson Dental, vendor claim
Healthcare
AI medical coding automation reads a clinical encounter's documentation and assigns the diagnosis and procedure codes needed for billing and reporting. It uses code sets such as ICD-10, CPT and HCPCS, working either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.
Deployments
6 public, best grade B
Median automation rate
92%
3 deployments
Healthcare
AI radiology worklist triage analyzes a medical image right after a scan and flags time sensitive findings, so the most urgent cases are read and acted on first. Examples include a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism. It reorders the radiologist's worklist and notifies the care team, and a radiologist confirms every finding before it changes a patient's treatment.
Deployments
10 public, best grade B
Reported cycle time reduction
about 44%
Adventist Health + Rideout, vendor claim
Cross industryBanking
AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations. Service, sales and crisis staff can practice as often as they need before handling live conversations, and receive structured feedback against the organization's own standards.
Deployments
9 public, best grade B
Median time to proficiency reduction, vendor reported
20%
4 deployments
Cross industryGovernment and public sector
Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams. It assigns spend to the organization's taxonomy and to the right supplier, so procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments
4 public, best grade B
Government and public sectorHealthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments
7 public, best grade B
Healthcare
AI nursing voice documentation is software that lets a nurse record patient observations by voice at the bedside, straight into the electronic health record. It also drafts a structured end of shift care plan note from the patient's chart for the nurse to review, edit and sign, so documentation happens during the shift instead of after it.
Deployments
3 public, best grade C
Reported cost reduction
at least 50%
Cedars-Sinai Medical Center, vendor claim
Cross industryBanking
Live agent assist is AI that helps a contact centre agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
16 public, best grade B
Median productivity gain
20.5%
4 deployments
