27 organizations in 5 countries run these use cases in public. 79% of those 28 deployments disclose a measurable outcome.
Cross industryBanking
A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers "where is my nearest branch" and books the mortgage or business banker; the same job exists in retail, healthcare and property.
Deployments
4 public, best grade B
Cross industryBanking
An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.
Deployments
6 public, best grade B
Reported employee adoption
94%
Mercari US, vendor claim
Cross industryHealthcare
An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
Deployments
4 public, best grade B
Healthcare
An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Deployments
6 public, best grade B
Reported containment rate
30%
Howard Brown Health, vendor claim
Healthcare
An AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note, and often the letter or after visit summary, for the clinician to review, edit and sign in the health record. It documents; it does not diagnose or decide on treatment.
Deployments
3 public, best grade B
Reported handling time reduction
8.2%
Great Ormond Street Hospital for Children NHS Foundation Trust, organization claim
Cross industryGovernment and public sector
An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments
3 public, best grade B
Cross industryBanking
An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.
Deployments
4 public, best grade B
Reported employee adoption
99%
IBM, organization claim
HealthcarePharma and life sciences
AI that reads structured data and clinical notes in the health record, compares each patient with the inclusion and exclusion criteria of open clinical trials, and gives research staff and treating clinicians a ranked list of likely eligible patients with the evidence for each criterion, so that people confirm eligibility and invite the patient.
Deployments
3 public, best grade B
Reported accuracy
100%
Cleveland Clinic, organization claim
Healthcare
An AI powered operations center that predicts patient admissions, discharges and transfers across a hospital or health system, and helps a team of coordinators sitting in one room sequence real time bed assignments, staffing levels and patient moves, so patients get into the right bed faster and existing capacity is used fully without adding beds.
Deployments
2 public, best grade B
Reported cycle time reduction
38%
Johns Hopkins Medicine, organization claim
Cross industryManufacturing
AI that reads remittance advices in many formats, matches incoming customer payments to open receivable invoices, proposes deduction and short pay reason codes from prior resolutions, and routes only the genuine exceptions to a cash application analyst, so the accounts receivable sub ledger clears itself for the clean majority of payments.
Deployments
2 public, best grade C
Reported automation rate
98%
Keurig Dr Pepper, vendor claim
Cross industryBanking
AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments
5 public, best grade B
Reported cycle time reduction
25%
SS&C GIDS and RS, vendor claim
InsuranceHealthcare
AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.
Deployments
5 public, best grade B
Reported handling time reduction
about 50%
Acentra Health, vendor claim
Cross industryHealthcare
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
4 public, best grade B
Cross industryBanking
AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, which keep the structure and statistical properties of production data without containing real personal data, so teams can test software, train and validate models and run demos safely.
Deployments
7 public, best grade B
Reported cycle time reduction
75%
Patterson Dental, vendor claim
Healthcare
AI that reads the clinical documentation of an encounter and assigns the diagnosis and procedure codes (such as ICD-10, CPT and HCPCS) needed for billing and reporting, either as suggestions for a certified coder or autonomously for encounters it can code with high confidence, sending the rest to coders with the reasons.
Deployments
3 public, best grade B
Reported accuracy
98.3%
Your Health, organization claim
Healthcare
An AI system that analyzes a medical image immediately after a scan, flags time sensitive findings such as a brain bleed, a stroke causing large vessel occlusion or a pulmonary embolism, and reorders the radiologist's worklist and notifies the care team so the most urgent cases are read and acted on first, while a radiologist confirms every finding before it changes a patient's treatment.
Deployments
2 public, best grade B
Reported cycle time reduction
about 44%
Adventist Health + Rideout, vendor claim
Cross industryBanking
A training simulator in which generative AI plays a realistic customer, by voice or text, so service, sales and crisis staff can rehearse difficult conversations as often as they need before they handle live ones, and receive structured feedback against the organization's own standards.
Deployments
3 public, best grade B
Reported conversion uplift
21%
GoHealth, vendor claim
Cross industryGovernment and public sector
AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category in the organization's taxonomy, and to the right supplier, so that procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments
4 public, best grade B
Government and public sectorHealthcare
AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments
3 public, best grade B
Cross industryBanking
A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
5 public, best grade B
Reported productivity gain
15%
Definity, vendor claim
