AI pattern
The most documented conversational agent use cases are first line contact center, citizen information assistant and enterprise knowledge search, across 693 public deployments by 622 organizations. An AI agent that holds a text conversation with customers or staff and completes tasks through connected systems.
Ranked by the number of organizations with a public deployment, as of 11 November 2026.
An AI first line contact center agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language.
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source.
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents.
An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end.
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance.
An AI leasing and resident service agent answers rental prospects and residents by chat, text, email and phone for a property manager.
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group.
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers.
An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes.
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech.
622 organizations in 65 countries run these use cases in public. 56% of those 693 deployments disclose a measurable outcome.
Agentic checkout for merchants is how a retailer lets third party AI shopping agents read its catalog, build a cart and take payment while it stays merchant of record. It covers the product data, the cart and checkout endpoints and the order handling behind them.
An AI academic advising assistant is an AI chatbot that answers students' questions about degree requirements, course selection, prerequisites and majors. It works from the institution's own catalog and advising documents, so students get quick answers to routine questions and are directed to a human advisor for anything that needs judgment, is time sensitive, or falls outside what the assistant can see.
An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end. It handles things like balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.
An AI leasing and resident service agent answers rental prospects and residents by chat, text, email and phone for a property manager. It answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.
An AI agent for ATM and self service device assistance helps customers with problems at or around ATMs and similar machines. It handles issues such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and it opens and tracks the claim or hands it to a person when it cannot be resolved.
An AI agent for supplier negotiation contacts suppliers the organization already buys from, usually in the long tail of spend, and negotiates price, payment terms or rebates with them within limits the buyer has set. Agreed terms flow back into the procurement system, and buyers handle the exceptions.
A branch and appointment booking agent is a conversational AI that finds the nearest suitable location and books an in person or video appointment with the right specialist. It checks opening hours and services offered, and records the visit reason so staff are prepared. In banking it answers where the nearest branch is and books the mortgage or business banker; retail, healthcare and property have the same job.
Card dispute intake is a customer facing AI agent that finds a disputed card transaction and separates suspected fraud from merchant disputes and simple confusion. It explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.
AI dealer service retention is an AI agent that reaches vehicle owners by text or email when service is due and books the appointment in that conversation. It continuously mines a dealer's service records for each vehicle's factory intervals, declined work, open recalls and lapsed visits, and answers what is due, so a lean service team keeps more of the visits it would otherwise lose to time or a competitor.
An AI troubleshooting agent diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat. It runs line tests and remote resets through the operator's systems, guides the customer step by step, and books an engineer or hands over to a technician when the fault needs a person.
A voice and messaging agent that contacts customers in early arrears to collect payments. It answers their inbound calls too, takes payments and sets up payment arrangements within preapproved rules, and recognizes signs of hardship or vulnerability so those customers go straight to a trained person.
An AI agent for EV charging driver support answers the phone, chat and email contacts of drivers who cannot start or finish a charging session. It identifies the charger and session, checks its status in the charge point management system, runs remote actions such as ending a session, releasing a cable lock or resetting the charger, and hands the case to a person when the fault needs one.
A fan and ticketing service agent answers supporters of a sports club on its website and app: ticket phases, memberships, the fan shop, stadium access, parking and match day logistics. It resolves routine questions from the club's own content and hands ticketing cases, complaints and anything it cannot answer to the service team.
An AI first line contact center agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language. It routes everything complex, sensitive or regulated to the right human team, with the context attached.
A first notice of loss agent is an AI agent that takes the first notice of loss from a policyholder by phone, chat or app. It identifies the policy, collects the facts of the incident and the evidence the claim type needs, opens the claim in the claims system, tells the customer what happens next, and hands complex, injured or vulnerable claimants to a human handler.
An AI flight disruption and rebooking agent tells airline passengers proactively when their flight is delayed, canceled or misconnected and helps them rebook. It explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.
AI fraud alert confirmation is a customer facing AI agent that contacts a cardholder when a fraud engine flags a card transaction, verifies them and asks if they made it. It reaches them in the channel they actually respond to and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.
An inbound lead qualification agent is an AI agent that engages inbound prospects the moment they arrive, qualifies them and books a meeting or hands them to the right salesperson. It works on the website, chat, messaging or the sales phone line, answers their first questions, qualifies against the organization's criteria, and writes the conversation context into the CRM so the salesperson receives a ready conversation.
An insurance policy servicing agent is AI that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests across chat, messaging and phone. Examples include address and vehicle changes, adding a named driver or item, payment method updates, and certificates and proof of cover, and it hands anything complex or sensitive to a human with the context.
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group. It runs in Microsoft Teams, Slack or the intranet, covers requests such as password and MFA resets, account unlocks, VPN, device and software requests, and acts in the identity and IT service management systems, attaching the context when it hands a request on.
AI network outage communication is an agent that turns network alarms into a clear picture of which customers are affected by an outage and why. It proactively tells those customers by message, app or phone, giving a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.
A publisher subscriber service agent answers readers of a newspaper or magazine on subscriptions, billing, delivery, digital access and cancellations, by chat or by preparing email replies. It can use the subscription and billing systems to look up the reader's account and hands unusual cases to the service team.
An AI order status and returns agent answers "where is my order", changes delivery details and arranges returns, exchanges and refunds for online and omnichannel shoppers. It does this end to end, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.
An AI post discharge follow up agent phones patients after discharge or a procedure, asks clinician approved questions about their recovery and flags anyone who needs a clinical review. Nurses and doctors read the call reports and call back the flagged patients, so routine check ins no longer take clinical time for every patient.
Cross industry, Healthcare
An AI agent for outbound reminders and confirmations contacts customers about something they already booked or ordered, to remind them and confirm attendance. That can be an appointment, a delivery, a reservation or a service visit, and the agent lets them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. This is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.
Deployments: 4 public, best grade B
Autonomy: Supervised agent
Logistics and transportation
An AI agent for parcel tracking and delivery exceptions answers "where is my parcel" and resolves delivery exceptions for parcel carriers and postal operators. It handles issues such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.
Deployments: 9 public, best grade B
Median containment rate: 85% (3 deployments)
Healthcare
An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients. It follows the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Deployments: 9 public, best grade B
Reported containment rate: 30% (Howard Brown Health, vendor claim)
Payments and cards, Banking
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance. The mandate sets spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation, and the agent then confirms and reconciles every transaction it made.
Deployments: 18 public, best grade B
Reported conversion uplift: about -67% (Walmart, organization claim)
Banking, Payments and cards
AI offers and rewards is a customer facing agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment. It draws on the customer's transactions and context, delivers the offer in the app, in messaging or through a colleague, helps the customer understand, track and redeem rewards in conversation, and works inside their own account and loyalty relationship, unlike campaign personalization.
Deployments: 4 public, best grade B
Autonomy: Autonomous
Banking, Payments and cards
Proactive outreach and activation is an AI agent that holds the conversation when a bank reaches out first to change something about a customer's account or products. It is triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.
Deployments: 4 public, best grade B
Reported conversion uplift: at least 40% (Monee, vendor claim)
Logistics and transportation
A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays. It answers from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.
Deployments: 6 public, best grade B
Reported containment rate: about 60% (Schweizerische Bundesbahnen (SBB), organization claim)
Banking, Payments and cards
An SME financial admin agent is an AI agent built into a small business account that turns a natural language request or an uploaded document into a prepared financial action. That action can be a bank transfer, a client invoice, a payroll run or an answer about cash position, and the business owner reviews and approves it before anything is sent or money moves.
Deployments: 5 public, best grade B
Reported cycle time reduction: 2x (Qonto, vendor claim)
Telecommunications
A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared. It works in plain language on any channel, corrects clear errors within set limits, and opens a billing dispute with the evidence attached when a human has to decide.
Deployments: 4 public, best grade B
Reported first contact resolution: 60% (Vodafone, organization claim)
Insurance, Travel and hospitality
A travel insurance claims and assistance agent is an AI agent that helps insured travelers with claims and assistance around the clock, in their own language. It answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates travelers upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.
Deployments: 2 public, best grade B
Reported automation rate: up to 70% (Allianz Partners, organization claim)
Energy and utilities
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers. It also handles move in and move out, including final reads and closing one account and opening the next, across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.
Deployments: 13 public, best grade B
Median containment rate: 69% (4 deployments)
Media and entertainment
A publisher archive answer engine is a generative AI search and answer tool on a publisher's site or app that answers readers' questions from its own journalism. It answers only from that publisher's published journalism and archive, cites the articles it used, and declines to answer when its own reporting does not cover the question.
Deployments: 8 public, best grade B
Autonomy: Autonomous
Travel and hospitality
An airport passenger assistant is AI that answers travelers' questions about flights, gates, shops and services, and gives directions, on kiosks, holograms, apps and messaging in their own language. It answers from live airport data and a map of the terminal, and connects the traveler to a staff member when it cannot help.
Deployments: 9 public, best grade B
Reported customer satisfaction: 85% (Flughafen Berlin Brandenburg GmbH, vendor claim)
Telecommunications
A B2B telecom quoting and service assistant is an AI that answers business customers' product, pricing and contract questions and prepares configurations and quotes for connectivity, mobile fleets and devices. It also serves the sellers who look after these accounts, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.
Deployments: 5 public, best grade B
Reported containment rate: 70% (SoftBank Corp., organization claim)
Government and public sector
A benefits eligibility and application assistant is an AI assistant that helps people see which public benefits and grants may apply to them and explains the rules in plain language. It also explains the required documents, guides the person through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
Deployments: 7 public, best grade B
Reported accuracy: 97% (Department for Work and Pensions, organization claim)
Government and public sector
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source. It points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
Deployments: 35 public, best grade A
Reported customer satisfaction: 50% (Montgomery County Government, vendor claim)
Banking, Payments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments: 5 public, best grade B
Reported contact deflection: 16% (Bank of America, organization claim)
Cross industry, Technology and software
An AI treasury assistant answers a corporate treasury team's questions in plain language, from live cash and bank data to internal policy, instead of staff stitching exports together.
Deployments: 4 public, best grade C
Autonomy: Assist
Cross industry, Banking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalog, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments: 6 public, best grade B
Reported contact deflection: 30% (Mapbox, organization claim)
Banking, Payments and cards
A digital onboarding assistant is a customer facing AI that guides a new applicant, a person or a small merchant, through opening a digital account, card or relationship. It collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.
Deployments: 4 public, best grade B
Reported productivity gain: 30x (M-DAQ Global, vendor claim)
Cross industry, Government and public sector
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments: 5 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Banking
An AI assistant for goal based financial planning is an AI assistant that turns a client's goals into projections and what if scenarios using a rules based planning engine. It explains the trade offs in plain language and prepares the plan for an advisor to validate, with every assumption disclosed and reproducible.
Deployments: 4 public, best grade B
Autonomy: Copilot
Healthcare
A hospital lobby assistant is a kiosk, tablet or avatar screen in the entrance hall that patients and visitors talk to. It answers questions about doctors, clinics and services in their own language, points a described symptom to the right specialty, and gives directions to the ward or room. It does not diagnose, and urgent cases should go to staff.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
Deployments: 9 public, best grade B
Median employee adoption: 86% (4 deployments)
Banking, Payments and cards
A conversational money transfer assistant is an AI in a bank's app that turns a spoken or typed request into a transfer or bill payment. It works out who the money goes to from a name, a saved contact or an image, checks the amount against limits, and sends the payment over the bank's own rails under the authentication and fraud checks the bank applies in its app.
Deployments: 8 public, best grade B
Reported cycle time reduction: up to 60% (Nubank, organization claim)
Banking, Real estate
A mortgage servicing borrower assistant is a voice or chat agent that answers a homeowner's questions about an existing mortgage and handles routine requests, for mortgage servicers and banks. It covers topics such as payments, autopay, escrow, tax forms, loan transfers and general forbearance information, can place routine outbound servicing calls, and passes hardship, disputes and other sensitive cases to a servicing specialist with the conversation attached.
Deployments: 3 public, best grade B
Reported containment rate: 75% (Cenlar FSB, vendor claim)
Retail and ecommerce
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
Deployments: 5 public, best grade B
Reported satisfaction uplift: about 2% (Lowe's, organization claim)
Education
A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines. It answers them by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments: 12 public, best grade B
Reported contact deflection: 28% (Empire State University, vendor claim)
Government and public sector
A tax questions and filing assistant is an AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments. It lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
Deployments: 11 public, best grade A
Reported contact deflection: 80% (Agencia Estatal de Administración Tributaria (AEAT), vendor claim)
Education
An AI lesson planning assistant is software that drafts lesson plans, slides, quizzes and worksheets from a teacher's learning goal, which the teacher edits and checks before using in class. It works from the school's curriculum and leaves teaching, marking and every pupil facing decision to the teacher.
Deployments: 4 public, best grade B
Reported productivity gain: 52.5% (Woodland Academy Trust, organization claim)
Telecommunications
An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service. It collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments: 3 public, best grade B
Reported automation rate: 76% (Singtel, organization claim)
Telecommunications
A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra. It serves existing and prospective customers in the app, in messaging, on the phone or through a human advisor, using their usage and eligibility and the operator's current offers, and it completes the order or passes a ready quote to a person.
Deployments: 11 public, best grade B
Reported conversion uplift: 75% (Telenet, vendor claim)
Telecommunications
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments: 6 public, best grade B
Reported accuracy: 95% (Bouygues Telecom, vendor claim)
Healthcare
A pre visit patient education avatar is an AI character that explains a condition and treatment options to patients before their appointment. It is often a digital version of the treating clinician, speaks from content the care team approved, and leaves diagnosis and decisions to the clinician.
Deployments: 3 public, best grade B
Autonomy: Assist
Banking, Cross industry
AI cash flow forecasting for corporate treasury is machine learning that categorizes a company's cash flows and forecasts its cash positions across accounts and currencies for the treasury team. Conversational analytics can sit on top of it. Some banks offer it inside their cash management platforms, where it also answers treasurers' questions in plain language, so the team decides on funding and idle balances with better information and less spreadsheet work.
Deployments: 7 public, best grade B
Reported productivity gain: about 90% (JPMorgan Chase, organization claim)
Banking
SME cash flow underwriting is an underwriting engine that assesses a small business's repayment capacity from live bank transactions and payment flows, instead of audited accounts, for lenders. It also draws on point of sale data, receivables and accounting data, and returns a decision recommendation with the evidence and reasons behind it.
Deployments: 8 public, best grade B
Autonomy: Supervised agent
Real estate
A property search assistant is a conversational AI on a real estate portal that lets buyers and renters search, compare and narrow down homes in plain language instead of filters. It also answers affordability and neighborhood questions from the portal's own listing and market data, and hands the shopper to a tour booking or a local agent.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments: 5 public, best grade B
Autonomy: Copilot
Manufacturing, Automotive
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centers. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments: 6 public, best grade B
Reported accuracy: at least 90% (Daikin Industries, organization claim)
Banking, Payments and cards
Alternative data credit scoring is a machine learning model that adds consumer permissioned data to credit bureau data, so a lender can assess applicants with thin or no credit files. The alternative data includes bank account cash flow, rent, utility and telco payments or data from partner platforms, and the model returns a decision with specific reasons.
Deployments: 8 public, best grade B
Reported automation rate: at least 90% (Upstart Holdings, organization claim)
Banking, Insurance
A digital human guide is an AI agent with a lifelike face and voice that answers a bank's or insurer's product and service questions and passes complex cases to staff. It appears on a website, in an app, on a kiosk or on a screen in an advisor meeting, speaks with the customer in real time and answers from the institution's approved content.
Deployments: 10 public, best grade B
Reported accuracy: 94.5% (Ajman Bank, vendor claim)
Banking, Payments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments: 3 public, best grade B
Autonomy: Copilot
Cross industry, Banking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments: 20 public, best grade B
Median employee adoption: 90% (5 deployments)
Banking
A financial wellbeing coach is an in app AI assistant that customers open to understand their own money. It uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Government and public sector
An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases. It extracts form data, classifies evidence, routes applications and supports interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments: 7 public, best grade B
Autonomy: Copilot
Insurance
Renewal and retention AI prepares and runs the insurance renewal cycle, digitizing renewal submissions and changes in risk for underwriters and flagging policies at risk of lapsing or leaving. It also prepares the renewal conversation and answers customers' renewal questions, while renewal prices stay governed by the insurer's pricing rules and fair value obligations.
Deployments: 5 public, best grade B
Reported automation rate: 100% (JAGADIRI, vendor claim)
Government and public sector
AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents. It also takes service requests, such as potholes, missed collections or broken street lights, with the right location and details, creates the case in the work order system, and routes anything urgent or complex to the right team.
Deployments: 7 public, best grade B
Reported accuracy: 80% (City of Kelowna, vendor claim)
Government and public sector
Permit and license application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments: 10 public, best grade B
Reported accuracy: at least 85% (Leeds City Council, organization claim)
Pharma and life sciences, Government and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments: 9 public, best grade B
Reported handling time reduction: 23.3% (Bayer, organization claim)
Cross industry, Government and public sector
Recruitment screening and scheduling is AI that answers candidates' questions, collects applications in conversation and books interview slots for a recruiter to review. Where the organization chooses, it also assesses applications against the job requirements, but the recruiter makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
Deployments: 8 public, best grade B
Reported cycle time reduction: about 90% (Mastercard, organization claim)
Telecommunications
AI churn prediction and retention is AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals. It explains the likely reason and chooses the next best retention action, such as fixing a problem, adjusting a plan or making an offer, delivered through the app, messaging, an agent or an advisor within approved offer budgets.
Deployments: 5 public, best grade B
Reported churn reduction: 20% (Telenet, vendor claim)
Banking, Real estate
An AI home loan assistant with pre qualification answers a customer's home loan questions and runs indicative borrowing estimates, then books the customer with a mortgage specialist. It covers rates, loan to value, fees and the documents needed, runs the affordability estimate from the bank's published rules, and stays grounded in the bank's current, versioned product and policy documents.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Banking
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
Deployments: 9 public, best grade B
Reported employee adoption: 98% (Morgan Stanley, organization claim)
Banking
AI corporate account onboarding orchestration runs the operational setup of a corporate client after due diligence is approved, turning manual work between teams into a tracked, guided flow. It reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 80% (Citi, organization claim)
Education
Student retention analytics is a predictive model that scans each enrolled student's academic and engagement data daily to alert an advisor when a student drifts off track. It checks a broad set of risk factors, such as a failing grade in a required course, a missed registration deadline or disengagement, and triggers a timely, personal outreach so a person follows up while there is still time to help.
Deployments: 5 public, best grade C
Autonomy: Supervised agent
Education
A library AI research assistant answers a research question typed in plain language with a brief overview and selected sources drawn from the search results of the library's discovery system. It helps users start a search and does not replace the library's catalog, databases or librarians.
Deployments: 6 public, best grade B
Autonomy: Assist
Cross industry, Banking
AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations. Service, sales and crisis staff can practice as often as they need before handling live conversations, and receive structured feedback against the organization's own standards.
Deployments: 9 public, best grade B
Median time to proficiency reduction, vendor reported: 20% (4 deployments)
Banking, Payments and cards
Scam payment interception is AI that talks to a customer who is about to authorize an instant payment that looks like a scam. It combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.
Deployments: 7 public, best grade B
Median fraud loss reduction: 40% (3 deployments)
Government and public sector
A legal aid self help assistant is a conversational AI that answers general questions about the law and the court process in plain language for people without a lawyer. A legal aid organization or court runs it for people facing a legal problem such as an eviction, a custody dispute or a debt claim; it points to the right form or self help resource and refers anything needing a lawyer's judgment or a specific case answer to a human, without ever telling the person what to do in their own case.
Deployments: 5 public, best grade B
Reported customer satisfaction: at least 80% (People's Law School, organization claim)
Cross industry, Retail and ecommerce
An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes. It works on the retailer's site or app, compares items grounded in the retailer's product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments: 13 public, best grade B
Median conversion uplift: 100% (3 deployments)
Government and public sector
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.
Deployments: 13 public, best grade B
Autonomy: Copilot
Travel and hospitality
A travel and hotel booking concierge is an AI assistant that turns an open travel question into a concrete trip for travelers. It searches live inventory for flights, hotels, rentals, cruises and activities, compares options and answers questions about the property and the booking, then completes or hands off the booking and supports the traveler with changes and questions before and during the stay.
Deployments: 13 public, best grade B
Median automation rate: 88% (3 deployments)
Education
An AI tutor for students is a tool that works with a student on course material in conversation, asking questions and giving hints instead of handing over answers. It is grounded in the course content, set up by the school or teacher, with limits on use and a clear route to a human teacher.
Deployments: 10 public, best grade B
Autonomy: Assist
Healthcare, Insurance
A conversational AI agent that answers health plan members' questions about coverage, benefits, claims, costs and in network providers using their own plan data. Depending on the payer, it also estimates costs before care, schedules appointments, and hands the conversation to a live advocate with context when a question is too complex, sensitive or clinical to answer alone.
Deployments: 6 public, best grade B
Reported containment rate: 90% (UnitedHealthcare, organization claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Automotive
A dealership inbound call agent is an AI voice agent that answers the phone line of a car or motorcycle dealer, books and reschedules service appointments in the scheduling system, answers status and parts questions, and routes sales leads to the right person with context. It covers overflow and after hours calls that would otherwise reach voicemail.
Deployments: 2 public, best grade C
Autonomy: Supervised agent
Logistics and transportation
An AI voice agent for freight carrier calls answers inbound calls from carriers and drivers and makes outbound ones for a broker, shipper or logistics provider. It presents load details, negotiates a rate within limits, vets the carrier, confirms bookings, chases transport status and schedules dock appointments, writing every result back into the transport management system.
Deployments: 3 public, best grade C
Reported automation rate: 18% (Circle Logistics, vendor claim)
Insurance
Conversational AI for insurance quote and buy is a customer facing agent that sells insurance directly in a conversation, asking rating questions and returning a price. It asks the rating questions in plain language, explains cover options, returns a price from the insurer's rating engine, handles objections and takes payment to bind the policy, with a licensed human available for advice and anything outside its limits.
Deployments: 5 public, best grade B
Reported conversion uplift: 4x (Tuio, organization claim)
Banking
Conversational AI for loan application intake is an assistant on web, app, messaging or voice that captures a loan application through dialogue with the customer. It explains loan products in the customer's language, checks documents and basic eligibility rules, and hands a complete, structured application to origination, without making the credit decision.
Deployments: 6 public, best grade B
Autonomy: Supervised agent
Automotive
An in car AI voice assistant is a voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers. It controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.
Deployments: 9 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
A governed text to SQL analytics assistant turns a business user's plain language question into a query against governed data. It runs the query under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments: 8 public, best grade B
Autonomy: Assist
Computed from the 693 public deployments behind these use cases. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Containment rate | 70% | 20% to 99.6% Not pooled: up to 88.5% | 53plus 1 up to | 22 organization, 31 vendor |
| Customer satisfaction | 88.9% | 44% to 98% | 17 | 5 organization, 12 vendor |
| Contact deflection | 30% | 5.6% to 80% Not pooled: up to 25%, up to 12% | 13plus 2 up to | 9 organization, 4 vendor |
| Conversion uplift | 30.5% | -67% to 100% | 14 | 5 organization, 9 vendor |
| Automation rate | 88% | 18% to 100% Not pooled: up to 70%, up to 50% | 11plus 2 up to | 4 organization, 7 vendor |
| Accuracy | 90% | 76% to 99.5% Not pooled: up to 90% | 11plus 1 up to | 6 organization, 5 vendor |
