Voice Bots

On Blits.ai this is an AI agent grounded in a knowledge base with hybrid retrieval over the organization's approved content, with flows for journeys that must follow fixed steps and custom functions for read only lookups such as request or case status. Language detection and multi language content let one agent serve customers in their own language.

The same agent runs on voice (streaming speech recognition and synthesis, DTMF, call transfer), web chat, WhatsApp, SMS and Facebook Messenger, and inside the organization's own app through the API channel. Human handover passes the conversation transcript to a live agent platform (Salesforce, Freshdesk or Zoho SalesIQ) or transfers the call on voice, and supervisors can monitor and take over live, including on calls.

Guardrails check input and output, PII masking runs at the gateway, test suites hold multi turn conversation sets built from real transcripts that you run before each change goes live, monitors check key journeys on a schedule, and analytics show interactions, satisfaction, sentiment and top intents, with conversation logs to review every handover. The platform is model agnostic.

Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises.

On Blits.ai this is an AI agent with a small set of custom functions that call the bank's servicing APIs as REST calls, each scoped to one action, combined with a knowledge base that holds only approved product and fee content, retrieved with hybrid search. Regulated journeys such as a card block follow a flow with deterministic steps that calls the bank's own step up authentication through a custom function; open questions go to the agent.

The same agent serves web chat, WhatsApp, SMS and voice, and the bank's mobile app through the REST or WebSocket API channel, with streaming speech recognition and synthesis on the phone. Guardrails check input and output, PII masking and card number tokenization happen at the gateway before text reaches a model, and human handover passes the conversation to a live agent platform such as Salesforce, Freshdesk or Zoho SalesIQ, with the history (optionally summarized by AI) retrieved in the flow. Test suites run multi turn conversations per intent on every change, and analytics show interactions, top intents and satisfaction. The platform is model agnostic, so the bank can choose or switch the underlying model per agent.

On Blits.ai this is an AI agent on the voice channel (real time streaming speech recognition and synthesis over telephony, with DTMF input) and on web chat and WhatsApp, with the insurer's own app connected through the API channel. A flow holds the intake schema per claim type, using ask question, slot filling and receive attachment blocks for the facts, photos and documents. Custom functions call the policy system to match the policy and the claims system to open the claim and return the claim number.

Guardrails block statements about cover, PII masking with configurable patterns keeps identifiers such as policy numbers, contact and payment details out of model prompts and logs, and human handover escalates to a claims handler through automatic rules, with live takeover also on voice calls. Test suites run sets of multi turn intake conversations for every claim type on each change, monitors run scheduled checks against the agent, and analytics show interactions and satisfaction per bot. The platform is model agnostic. Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises to meet data residency requirements.

On Blits.ai this is an AI agent with custom functions that read slots and write bookings, cancellations and waiting list offers in the scheduling system over REST, so the scheduling rules live in tools the agent must call. A flow handles identity checks and the fixed parts of a booking with show options for slots, while the agent handles free requests such as "can I move my Tuesday appointment to an evening". Reminder runs and slot backfill are agentic workflows triggered on a schedule or by an API call from the hospital systems, with human in the loop approval where a service wants staff to confirm.

The same agent runs on voice, SMS, WhatsApp, web chat and, through the API channel, in the provider's own app, in the patient's language. Guardrails block clinical advice, PII masking at the gateway masks identifiers such as phone numbers and, with custom patterns, patient numbers, and human handover passes symptoms and complex cases to patient access staff. Test suites replay booking conversations for every visit type on each change. Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises to keep patient data in region.

On Blits.ai this is an AI agent with a knowledge base of approved product and pricing content, retrieved with hybrid search, and the ready made HubSpot, Microsoft Dynamics 365 or Zoho tools (or custom functions for another CRM such as Salesforce) to look up accounts, create leads and log the conversation. Qualification questions and routing rules can run in a flow with deterministic conditions, while the agent handles the open conversation; booking a meeting is a function call to the calendar.

The agent runs on web chat (with proactive popup messages), WhatsApp, email and voice, where it can transfer a live call to a rep. Guardrails block prompt injection by default, and an input and output policy you write can stop commitments on price; PII masking protects contact data, and the GDPR toolkit handles consent messages and data removal. Human handover brings a rep into the conversation, and a flow can send an AI summarized conversation history to the sales team. Test suites replay qualification scenarios on every change, and analytics show interactions, satisfaction and sentiment. The platform is model agnostic.

On Blits.ai this is an AI agent grounded in a knowledge base that holds only official guidance, ingested from documents and crawled websites that can be recrawled, and retrieved with hybrid search, so every answer can cite its source. Guardrails check input and output, the platform default blocks prompt injection, and PII masking at the gateway removes personal data before text reaches a model. Fixed journeys such as "which office do I need" run as a flow, with language detection and translation blocks for multilingual service.

The same agent serves web chat, WhatsApp and voice, reaches a mobile app through the REST or WebSocket API channel, and human handover passes the conversation to the contact center. Test suites replay real questions with ideal answers on every content or model change, monitors check live answers on a schedule, and analytics break down untrained questions and unexpected answers. The platform is model agnostic. Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises, which matters for public sector hosting rules.