79 organizations in 39 countries run these use cases in public. 68% of those 121 deployments disclose a measurable outcome.
Telecommunications
Autonomous network operations use AI agents that run closed loops over a telecom network, taking an intent from the operator and acting to meet it. For example, given a latency or availability target, the agents observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.
Deployments
12 public, best grade B
Reported automation rate
at least 99.9%
stc group, organization claim
Cross industryBanking
An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve. It logs the complaint against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response, and tracks every statutory deadline until the case is closed.
Deployments
8 public, best grade B
Reported time saved per task
about 7 minutes
Yorkshire Building Society, vendor claim
Telecommunications
An AI troubleshooting agent diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat. It runs line tests and remote resets through the operator's systems, guides the customer step by step, and books an engineer or hands over to a technician when the fault needs a person.
Deployments
6 public, best grade B
Median containment rate
70%
3 deployments
Cross industryBanking
A voice and messaging agent that contacts customers in early arrears to collect payments. It answers their inbound calls too, takes payments and sets up payment arrangements within preapproved rules, and recognizes signs of hardship or vulnerability so those customers go straight to a trained person.
Deployments
6 public, best grade B
Reported cost reduction
75%
SameDay Auto Finance, vendor claim
Cross industryBanking
An AI first line contact center agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language. It routes everything complex, sensitive or regulated to the right human team, with the context attached.
Deployments
95 public, best grade A
Median containment rate
55%
19 deployments, 1 "up to" value left out
Telecommunications
AI network outage communication is an agent that turns network alarms into a clear picture of which customers are affected by an outage and why. It proactively tells those customers by message, app or phone, giving a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.
Deployments
2 public, best grade B
Telecommunications
A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared. It works in plain language on any channel, corrects clear errors within set limits, and opens a billing dispute with the evidence attached when a human has to decide.
Deployments
4 public, best grade B
Reported first contact resolution
60%
Vodafone, organization claim
Telecommunications
A B2B telecom quoting and service assistant is an AI that answers business customers' product, pricing and contract questions and prepares configurations and quotes for connectivity, mobile fleets and devices. It also serves the sellers who look after these accounts, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.
Deployments
5 public, best grade B
Reported containment rate
70%
SoftBank Corp., organization claim
Cross industryTechnology and software
An AI treasury assistant answers a corporate treasury team's questions in plain language, from live cash and bank data to internal policy, instead of staff stitching exports together.
Deployments
4 public, best grade C
Telecommunications
An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service. It collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments
3 public, best grade B
Reported automation rate
76%
Singtel, organization claim
Telecommunications
A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra. It serves existing and prospective customers in the app, in messaging, on the phone or through a human advisor, using their usage and eligibility and the operator's current offers, and it completes the order or passes a ready quote to a person.
Deployments
11 public, best grade B
Reported conversion uplift
75%
Telenet, vendor claim
Telecommunications
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments
6 public, best grade B
Reported accuracy
95%
Bouygues Telecom, vendor claim
Telecommunications
Scam text message blocking is AI in the operator's messaging network that scores text messages as they pass through and stops phishing and scam messages before they reach the subscriber. It looks at sender behavior, message volume and links, and it is separate from labeling scam calls and from fraud against the operator itself.
Deployments
4 public, best grade B
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments
5 public, best grade B
Telecommunications
AI copilot for network operations center fault triage correlates network alarms and performance data into a small number of probable faults for engineers. It draws on radio, transport, core and fixed network data, ranks faults by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments
9 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
BankingPayments and cards
Application and identity fraud detection is AI that checks incoming account and loan applications for banks and lenders to catch forgery and fraud rings. It analyzes documents, device and application data across the whole queue and cross checks against bureau and official sources to flag forged or AI generated documents, synthetic and stolen identities, and coordinated rings.
Deployments
8 public, best grade B
Reported detection improvement
2.5x
Department for Work and Pensions, organization claim
Cross industryBanking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments
3 public, best grade B
Telecommunications
Fibre network route and build planning is AI that turns geospatial survey data, existing infrastructure records and historical civil works costs into a proposed fibre route and a cost estimate. Planners spend less time drawing routes by hand and get a more consistent, defensible estimate before construction starts.
Deployments
8 public, best grade B
Reported cycle time reduction
about 75%
Bonfire Fiber, organization claim
Telecommunications
Home Wi-Fi experience optimization is AI in a broadband operator's gateway and cloud that measures Wi-Fi quality per device and fixes interference and congestion automatically, before customers call. It switches channels, steers devices between bands and prioritizes latency sensitive traffic, and gives support staff the device history when a call does arrive.
Deployments
4 public, best grade C
Reported contact deflection
25%
ACT Fibernet, vendor claim
Cross industryBanking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
10 public, best grade B
Median time to repair reduction
75%
6 deployments
Telecommunications
AI network planning and capacity optimization is machine learning that forecasts where and when a mobile network will run out of capacity, for network planners. It recommends where to add cells, spectrum or hardware, and continuously tunes radio parameters so existing capacity carries more traffic, with planners approving investments and major changes.
Deployments
9 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
Telecommunications
Predictive network maintenance is machine learning that spots early signs of network failure and triggers a fix before customers lose service, for telecom operators. It watches for degrading cells, faulty customer equipment, aging hardware or planned digging near fibre, and triggers a preventive fix, a remote reset or a targeted intervention.
Deployments
9 public, best grade B
Telecommunications
RAN energy optimization is machine learning that cuts a mobile network's electricity use by putting radio equipment to sleep when demand is low. It predicts traffic per cell, puts carriers, cells and hardware components into sleep modes, and wakes them again before users notice, without losing coverage or quality.
Deployments
8 public, best grade B
Reported energy savings
about 15%
Telkomsel, organization claim
Telecommunications
AI churn prediction and retention is AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals. It explains the likely reason and chooses the next best retention action, such as fixing a problem, adjusting a plan or making an offer, delivered through the app, messaging, an agent or an advisor within approved offer budgets.
Deployments
5 public, best grade B
Reported churn reduction
20%
Telenet, vendor claim
