Healthcare
An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients. It follows the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.
Deployments: 9 public, best grade B
Reported containment rate: 30% (Howard Brown Health, vendor claim)
Payments and cards, Banking
Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance. The mandate sets spending caps, allowed merchants or categories, a tokenized credential and rules for when to ask for confirmation, and the agent then confirms and reconciles every transaction it made.
Deployments: 18 public, best grade B
Reported conversion uplift: about -67% (Walmart, organization claim)
Banking, Payments and cards
AI offers and rewards is a customer facing agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment. It draws on the customer's transactions and context, delivers the offer in the app, in messaging or through a colleague, helps the customer understand, track and redeem rewards in conversation, and works inside their own account and loyalty relationship, unlike campaign personalization.
Deployments: 4 public, best grade B
Autonomy: Autonomous
Banking, Payments and cards
Proactive outreach and activation is an AI agent that holds the conversation when a bank reaches out first to change something about a customer's account or products. It is triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.
Deployments: 4 public, best grade B
Reported conversion uplift: at least 40% (Monee, vendor claim)
Logistics and transportation
A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays. It answers from live service data, takes a structured report when something is wrong on board or at a station, and flags urgent or safety related reports for fast human follow up, in the rider's own language.
Deployments: 6 public, best grade B
Reported containment rate: about 60% (Schweizerische Bundesbahnen (SBB), organization claim)
Telecommunications
A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared. It works in plain language on any channel, corrects clear errors within set limits, and opens a billing dispute with the evidence attached when a human has to decide.
Deployments: 4 public, best grade B
Reported first contact resolution: 60% (Vodafone, organization claim)
Insurance, Travel and hospitality
A travel insurance claims and assistance agent is an AI agent that helps insured travelers with claims and assistance around the clock, in their own language. It answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates travelers upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.
Deployments: 2 public, best grade B
Reported automation rate: up to 70% (Allianz Partners, organization claim)
Energy and utilities
An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers. It also handles move in and move out, including final reads and closing one account and opening the next, across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.
Deployments: 13 public, best grade B
Median containment rate: 69% (4 deployments)
Media and entertainment
A publisher archive answer engine is a generative AI search and answer tool on a publisher's site or app that answers readers' questions from its own journalism. It answers only from that publisher's published journalism and archive, cites the articles it used, and declines to answer when its own reporting does not cover the question.
Deployments: 8 public, best grade B
Autonomy: Autonomous
Travel and hospitality
An airport passenger assistant is AI that answers travelers' questions about flights, gates, shops and services, and gives directions, on kiosks, holograms, apps and messaging in their own language. It answers from live airport data and a map of the terminal, and connects the traveler to a staff member when it cannot help.
Deployments: 9 public, best grade B
Reported customer satisfaction: 85% (Flughafen Berlin Brandenburg GmbH, vendor claim)
Telecommunications
A B2B telecom quoting and service assistant is an AI that answers business customers' product, pricing and contract questions and prepares configurations and quotes for connectivity, mobile fleets and devices. It also serves the sellers who look after these accounts, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.
Deployments: 5 public, best grade B
Reported containment rate: 70% (SoftBank Corp., organization claim)
Government and public sector
A benefits eligibility and application assistant is an AI assistant that helps people see which public benefits and grants may apply to them and explains the rules in plain language. It also explains the required documents, guides the person through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
Deployments: 7 public, best grade B
Reported accuracy: 97% (Department for Work and Pensions, organization claim)
Government and public sector
A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source. It points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
Deployments: 35 public, best grade A
Reported customer satisfaction: 50% (Montgomery County Government, vendor claim)
Banking, Payments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments: 5 public, best grade B
Reported contact deflection: 16% (Bank of America, organization claim)
Cross industry, Banking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalog, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments: 6 public, best grade B
Reported contact deflection: 30% (Mapbox, organization claim)
Banking, Payments and cards
A digital onboarding assistant is a customer facing AI that guides a new applicant, a person or a small merchant, through opening a digital account, card or relationship. It collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.
Deployments: 4 public, best grade B
Reported productivity gain: 30x (M-DAQ Global, vendor claim)
Wealth and asset management, Banking
An AI assistant for goal based financial planning is an AI assistant that turns a client's goals into projections and what if scenarios using a rules based planning engine. It explains the trade offs in plain language and prepares the plan for an advisor to validate, with every assumption disclosed and reproducible.
Deployments: 4 public, best grade B
Autonomy: Copilot
Healthcare
A hospital lobby assistant is a kiosk, tablet or avatar screen in the entrance hall that patients and visitors talk to. It answers questions about doctors, clinics and services in their own language, points a described symptom to the right specialty, and gives directions to the ward or room. It does not diagnose, and urgent cases should go to staff.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Banking, Payments and cards
A conversational money transfer assistant is an AI in a bank's app that turns a spoken or typed request into a transfer or bill payment. It works out who the money goes to from a name, a saved contact or an image, checks the amount against limits, and sends the payment over the bank's own rails under the authentication and fraud checks the bank applies in its app.
Deployments: 8 public, best grade B
Reported cycle time reduction: up to 60% (Nubank, organization claim)
Banking, Real estate
A mortgage servicing borrower assistant is a voice or chat agent that answers a homeowner's questions about an existing mortgage and handles routine requests, for mortgage servicers and banks. It covers topics such as payments, autopay, escrow, tax forms, loan transfers and general forbearance information, can place routine outbound servicing calls, and passes hardship, disputes and other sensitive cases to a servicing specialist with the conversation attached.
Deployments: 3 public, best grade B
Reported containment rate: 75% (Cenlar FSB, vendor claim)
Retail and ecommerce
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
Deployments: 5 public, best grade B
Reported satisfaction uplift: about 2% (Lowe's, organization claim)
Education
A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines. It answers them by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments: 12 public, best grade B
Reported contact deflection: 28% (Empire State University, vendor claim)
Government and public sector
A tax questions and filing assistant is an AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments. It lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
Deployments: 11 public, best grade A
Reported contact deflection: 80% (Agencia Estatal de Administración Tributaria (AEAT), vendor claim)
Telecommunications
An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service. It collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.
Deployments: 3 public, best grade B
Reported automation rate: 76% (Singtel, organization claim)
Telecommunications
A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra. It serves existing and prospective customers in the app, in messaging, on the phone or through a human advisor, using their usage and eligibility and the operator's current offers, and it completes the order or passes a ready quote to a person.
Deployments: 11 public, best grade B
Reported conversion uplift: 75% (Telenet, vendor claim)
Telecommunications
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments: 6 public, best grade B
Reported accuracy: 95% (Bouygues Telecom, vendor claim)
Healthcare
A pre visit patient education avatar is an AI character that explains a condition and treatment options to patients before their appointment. It is often a digital version of the treating clinician, speaks from content the care team approved, and leaves diagnosis and decisions to the clinician.
Deployments: 3 public, best grade B
Autonomy: Assist
Real estate
A property search assistant is a conversational AI on a real estate portal that lets buyers and renters search, compare and narrow down homes in plain language instead of filters. It also answers affordability and neighborhood questions from the portal's own listing and market data, and hands the shopper to a tour booking or a local agent.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments: 5 public, best grade B
Autonomy: Copilot
Banking, Insurance
A digital human guide is an AI agent with a lifelike face and voice that answers a bank's or insurer's product and service questions and passes complex cases to staff. It appears on a website, in an app, on a kiosk or on a screen in an advisor meeting, speaks with the customer in real time and answers from the institution's approved content.
Deployments: 10 public, best grade B
Reported accuracy: 94.5% (Ajman Bank, vendor claim)
Banking, Payments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments: 3 public, best grade B
Autonomy: Copilot
Healthcare
Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team. A clinician, nurse, advanced practice clinician or pharmacist reviews, edits and sends it, so the care team starts from a draft instead of a blank reply box on every message.
Deployments: 4 public, best grade B
Reported response time reduction: about 7% (NYU Langone Health, organization claim)
Cross industry, Banking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments: 20 public, best grade B
Median employee adoption: 90% (5 deployments)
Banking
A financial wellbeing coach is an in app AI assistant that customers open to understand their own money. It uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Payments and cards, Banking
AI chargeback and representment is AI that runs the dispute engine room for issuers, acquirers and merchants, mapping each dispute to the network reason code. It gathers the matching evidence, assembles a network compliant chargeback or representment package, drafts the rebuttal, tracks every deadline and processes pre dispute alerts so a refund can be issued before a chargeback lands.
Deployments: 10 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments: 3 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments: 6 public, best grade B
Reported cycle time reduction: 25% (SS&C GIDS and RS, vendor claim)
Telecommunications
Home Wi-Fi experience optimization is AI in a broadband operator's gateway and cloud that measures Wi-Fi quality per device and fixes interference and congestion automatically, before customers call. It switches channels, steers devices between bands and prioritizes latency sensitive traffic, and gives support staff the device history when a call does arrive.
Deployments: 4 public, best grade C
Reported contact deflection: 25% (ACT Fibernet, vendor claim)
Cross industry, Banking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments: 9 public, best grade B
Median accuracy: 91% (3 deployments)
Insurance
Renewal and retention AI prepares and runs the insurance renewal cycle, digitizing renewal submissions and changes in risk for underwriters and flagging policies at risk of lapsing or leaving. It also prepares the renewal conversation and answers customers' renewal questions, while renewal prices stay governed by the insurer's pricing rules and fair value obligations.
Deployments: 5 public, best grade B
Reported automation rate: 100% (JAGADIRI, vendor claim)
Government and public sector
AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents. It also takes service requests, such as potholes, missed collections or broken street lights, with the right location and details, creates the case in the work order system, and routes anything urgent or complex to the right team.
Deployments: 7 public, best grade B
Reported accuracy: 80% (City of Kelowna, vendor claim)
Banking, Payments and cards
AI for payment investigations and exceptions works the payments that fall out of straight through processing, by reading the failure and repairing or enriching the message. It drafts the ISO 20022 or SWIFT investigation, chases the counterparty bank and proposes a return, recall or correction, while an operator approves anything that moves money.
Deployments: 2 public, best grade B
Reported automation rate: at least 10% (BNY, organization claim)
Technology and software, Cross industry
AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams. It gathers these from support tickets, app store reviews and error monitoring tools, then sorts them by severity, component and likely duplicate before routing each to the right team. For well specified defects, it drafts a starting code change or reproduction steps for an engineer to review.
Deployments: 4 public, best grade B
Median accuracy: 90% (3 deployments)
Banking, Wealth and asset management
AI assisted assembly of on request bank documents, such as statements, tax certificates and audit confirmations, where figures come from the system of record and layout from approved templates. AI handles request intake, validation and the free text parts, for documents such as account and card statements, interest certificates, balance and closure letters.
Deployments: 2 public, best grade B
Reported automation rate: 62% (Crédit Agricole Bank Polska, vendor claim)
Cross industry, Government and public sector
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments: 5 public, best grade B
Reported contact deflection: 67% (Cornerstone OnDemand, vendor claim)
Telecommunications
AI churn prediction and retention is AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals. It explains the likely reason and chooses the next best retention action, such as fixing a problem, adjusting a plan or making an offer, delivered through the app, messaging, an agent or an advisor within approved offer budgets.
Deployments: 5 public, best grade B
Reported churn reduction: 20% (Telenet, vendor claim)
Cross industry, Retail and ecommerce
AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner. The feedback can be survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and the analysis also identifies drivers, so the organization hears all of its customers instead of a sample.
Deployments: 12 public, best grade B
Reported accuracy: 91% (AT&T, vendor claim)
Wealth and asset management, Banking
Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers. The narrative covers performance, attribution, what drove returns, positioning and outlook, written in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments: 3 public, best grade B
Autonomy: Copilot
Banking, Real estate
An AI home loan assistant with pre qualification answers a customer's home loan questions and runs indicative borrowing estimates, then books the customer with a mortgage specialist. It covers rates, loan to value, fees and the documents needed, runs the affordability estimate from the bank's published rules, and stays grounded in the bank's current, versioned product and policy documents.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Banking
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
Deployments: 9 public, best grade B
Reported employee adoption: 98% (Morgan Stanley, organization claim)
Banking
AI live interpretation at a bank branch counter transcribes what the customer and the bank employee say, translates it and shows it on screen in the other person's language, so a service conversation can happen without a shared language. The employee stays in charge of the transaction and the interpretation covers the conversation only.
Deployments: 5 public, best grade C
Reported cycle time reduction: 18.8% (Shinhan Bank, organization claim)
Retail and ecommerce, Travel and hospitality
AI loyalty personalization is AI that picks the offer, reward or message for each member of a retail, restaurant or travel loyalty program, inside the program's published rules. It unifies a member's profile across channels and predicts who is about to lapse, so each member gets a tailored action instead of the same blanket discount or point multiplier, and what a member has earned stays unchanged.
Deployments: 4 public, best grade B
Reported conversion uplift: 2x (Panera Bread, vendor claim)
Education
Student retention analytics is a predictive model that scans each enrolled student's academic and engagement data daily to alert an advisor when a student drifts off track. It checks a broad set of risk factors, such as a failing grade in a required course, a missed registration deadline or disengagement, and triggers a timely, personal outreach so a person follows up while there is still time to help.
Deployments: 5 public, best grade C
Autonomy: Supervised agent
Cross industry, Banking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments: 12 public, best grade B
Reported quality score uplift: about 10% (British Gas, vendor claim)
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Cross industry, Banking
AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations. Service, sales and crisis staff can practice as often as they need before handling live conversations, and receive structured feedback against the organization's own standards.
Deployments: 9 public, best grade B
Median time to proficiency reduction, vendor reported: 20% (4 deployments)
Banking, Payments and cards
Scam payment interception is AI that talks to a customer who is about to authorize an instant payment that looks like a scam. It combines the payee check and the risk score, asks targeted questions about the payment in plain language, explains the specific scam pattern, and holds, delays or escalates the payment to a human specialist when the risk stays high. Unlike fraud scoring, which stops payments the customer did not make, it protects customers from payments they are being manipulated into making.
Deployments: 7 public, best grade B
Median fraud loss reduction: 40% (3 deployments)
Cross industry, Retail and ecommerce
An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes. It works on the retailer's site or app, compares items grounded in the retailer's product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments: 13 public, best grade B
Median conversion uplift: 100% (3 deployments)
Government and public sector, Logistics and transportation
Sign language avatar translation is AI that turns written content and video captions into a sign language such as British or American Sign Language, shown by a rendered signing avatar. This lets Deaf and hard of hearing people get travel updates, public information and training content without waiting for a human interpreter to be filmed or booked.
Deployments: 3 public, best grade C
Autonomy: Supervised agent
Telecommunications
Spam and scam call blocking is AI in the operator's network that protects subscribers from unwanted calls by analyzing incoming calls in real time. It blocks known fraudulent calls and labels suspected scam, spam and spoofed calls on the customer's screen before they answer, so subscribers can decide whether to pick up. Fraud against the operator itself, such as SIM swap or revenue share fraud, is a separate use case.
Deployments: 6 public, best grade B
Autonomy: Autonomous
Government and public sector
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.
Deployments: 13 public, best grade B
Autonomy: Copilot
Travel and hospitality
A travel and hotel booking concierge is an AI assistant that turns an open travel question into a concrete trip for travelers. It searches live inventory for flights, hotels, rentals, cruises and activities, compares options and answers questions about the property and the booking, then completes or hands off the booking and supports the traveler with changes and questions before and during the stay.
Deployments: 13 public, best grade B
Median automation rate: 88% (3 deployments)
Education
An AI tutor for students is a tool that works with a student on course material in conversation, asking questions and giving hints instead of handing over answers. It is grounded in the course content, set up by the school or teacher, with limits on use and a clear route to a human teacher.
Deployments: 10 public, best grade B
Autonomy: Assist
Healthcare, Insurance
A conversational AI agent that answers health plan members' questions about coverage, benefits, claims, costs and in network providers using their own plan data. Depending on the payer, it also estimates costs before care, schedules appointments, and hands the conversation to a live advocate with context when a question is too complex, sensitive or clinical to answer alone.
Deployments: 6 public, best grade B
Reported containment rate: 90% (UnitedHealthcare, organization claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Automotive
A dealership inbound call agent is an AI voice agent that answers the phone line of a car or motorcycle dealer, books and reschedules service appointments in the scheduling system, answers status and parts questions, and routes sales leads to the right person with context. It covers overflow and after hours calls that would otherwise reach voicemail.
Deployments: 2 public, best grade C
Autonomy: Supervised agent
Travel and hospitality
A drive through voice ordering agent is a conversational voice agent that takes a customer's spoken order at a drive through speaker or on a restaurant phone line. It understands menu customizations and slang, applies real time stock and pricing, offers a relevant upsell, and sends the finished order straight to the point of sale, only calling a team member when the conversation goes outside what it can handle.
Deployments: 6 public, best grade B
Median containment rate: 90% (3 deployments)
Insurance
Conversational AI for insurance quote and buy is a customer facing agent that sells insurance directly in a conversation, asking rating questions and returning a price. It asks the rating questions in plain language, explains cover options, returns a price from the insurer's rating engine, handles objections and takes payment to bind the policy, with a licensed human available for advice and anything outside its limits.
Deployments: 5 public, best grade B
Reported conversion uplift: 4x (Tuio, organization claim)
Banking
Conversational AI for loan application intake is an assistant on web, app, messaging or voice that captures a loan application through dialogue with the customer. It explains loan products in the customer's language, checks documents and basic eligibility rules, and hands a complete, structured application to origination, without making the credit decision.
Deployments: 6 public, best grade B
Autonomy: Supervised agent
Automotive
An in car AI voice assistant is a voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers. It controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.
Deployments: 9 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments: 26 public, best grade B
Median handling time reduction: 35% (4 deployments)
