342 organizations in 38 countries run these use cases in public. 55% of those 394 deployments disclose a measurable outcome.
Cross industryBanking
An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve. It logs the complaint against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response, and tracks every statutory deadline until the case is closed.
Deployments
5 public, best grade B
Reported accuracy
about 95%
Crédit Agricole Bank Polska, vendor claim
Cross industryTechnology and software
AI data quality monitoring is an AI agent that watches data pipelines and tables continuously and flags anomalies before they reach a dashboard or a downstream model. It uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, and traces the lineage back to the change that caused an anomaly so an engineer can fix the source, not just the symptom.
Deployments
8 public, best grade C
Median time to repair reduction, vendor reported
20%
3 deployments
Cross industryTechnology and software
Performance review drafting is an AI agent that gathers an employee's work history, goals and peer feedback and drafts a first version of the performance review for a manager. It draws on the systems the manager already uses, and the manager edits, rewrites or rejects the draft, so they start from a grounded summary instead of a blank form and six months of context to recall from memory.
Deployments
7 public, best grade B
Reported cycle time reduction
84%
Case Status, vendor claim
BankingPayments and cards
AI fraud alert triage is an AI agent that works a fraud alert queue behind the scenes as an analyst's first pass, without contacting the customer. It enriches each alert with customer, device and payment context, closes clear false positives under documented rules, merges duplicates, and routes genuine risk to an analyst with a drafted rationale.
Deployments
3 public, best grade C
Reported false positive reduction
at least 50%
Kinecta Federal Credit Union, vendor claim
Wealth and asset managementBanking
AI source of wealth diligence is an AI agent that reads a prospective private client's documents and extracts how their wealth was built, for private banking compliance teams. It also corroborates that account, checks plausibility against benchmarks and external sources, and drafts the source of wealth and enhanced due diligence narrative for the relationship manager and compliance analyst, who decide on the risk rating and the relationship.
Deployments
3 public, best grade B
Healthcare
Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note. It often also drafts the letter or after visit summary, for the clinician to review, edit and sign in the health record; it documents and does not diagnose or decide on treatment.
Deployments
11 public, best grade B
Median handling time reduction
22.5%
4 deployments
Wealth and asset managementCapital markets
AI analysis of earnings calls and company text reads earnings call transcripts, filings and other unstructured disclosures at scale to produce an investment signal for a portfolio manager or analyst. The underlying large language model, either fine tuned or prompted within a structured scoring framework, scores a company on a dimension such as business quality or exposure to a market theme, or forecasts how markets will react to what was said, so the signal is systematic and repeatable to weigh alongside traditional quantitative data.
Deployments
2 public, best grade B
Media and entertainment
A publisher archive answer engine is a generative AI search and answer tool on a publisher's site or app that answers readers' questions from its own journalism. It answers only from that publisher's published journalism and archive, cites the articles it used, and declines to answer when its own reporting does not cover the question.
Deployments
7 public, best grade B
BankingPayments and cards
An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end. Questions include payment status, balances, cut off times, fees and how to submit an instruction, and anything it cannot finish is handed to a service specialist who has an AI copilot.
Deployments
5 public, best grade B
Reported contact deflection
16%
Bank of America, organization claim
Capital marketsWealth and asset management
AI deal sourcing and due diligence is an AI assistant that screens the market for acquisition or investment targets and speeds up due diligence for a deal team. It builds company profiles, reads data room documents, extracts key terms and risks, and drafts the investment or diligence memo, for the team to verify and decide.
Deployments
6 public, best grade B
Reported productivity gain
up to 80%
Datasite, vendor claim
Insurance
An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources. It also prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
Deployments
5 public, best grade B
BankingWealth and asset management
An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards. It builds a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, then turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, it centres on credit and cross sell context, not just the conversation; wealth advisor tools that also prepare meetings overlap with it, and the banker reviews every output.
Deployments
3 public, best grade B
Insurance
An insurance pricing and actuarial copilot is AI that speeds up the work of pricing and actuarial teams, from risk and demand model building to natural language analysis of data. It builds automated, transparent risk and demand models and analyzes rate filings, experience data and reserving diagnostics, while actuaries select the models, sign off the rates and own the professional judgment.
Deployments
9 public, best grade B
Reported productivity gain
5x
Generali France, organization claim
Telecommunications
AI copilot for network operations centre fault triage correlates network alarms and performance data into a small number of probable faults for engineers. It draws on radio, transport, core and fixed network data, ranks faults by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments
8 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
ManufacturingAutomotive
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centres. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments
5 public, best grade B
Reported accuracy
at least 90%
Daikin Industries, organization claim
BankingPayments and cards
SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record. It covers who, what, when, where, why and how, case by case, so the investigator verifies, edits and files instead of starting from a blank page, unlike the periodic data returns of regulatory reporting.
Deployments
4 public, best grade B
Insurance
An underwriting risk assessment copilot is an AI tool that assembles everything relevant to a risk, such as the submission, loss history and underwriting guidelines, for an insurance underwriter. It also gathers third party data and public information, highlights exposures and gaps against the insurer's underwriting guidelines, and drafts the underwriting narrative or referral note, while the underwriter makes and signs every decision.
Deployments
8 public, best grade B
Reported cycle time reduction
50%
Generali Global Corporate & Commercial, vendor claim
Government and public sector
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Deployments
9 public, best grade B
Reported productivity gain
80%
Federal Emergency Management Agency, organization claim
Government and public sector
AI case note drafting for social workers is a generative AI tool, often built on speech to text, that turns a visit or assessment account into a first draft. That account can be a recorded conversation or the worker's own dictated or typed prompt, and the draft matches the case note or statutory assessment format the record needs. The social worker checks, corrects and signs it before it joins the record.
Deployments
2 public, best grade B
Reported handling time reduction
63%
Swindon Borough Council, organization claim
Banking
AI early warning and covenant monitoring is a monitoring system that flags borrowers whose credit is deteriorating across a loan book, for the relationship manager. It tracks covenant tests and borrower reporting, reads financials, filings and news, and combines them with payment and sector signals, then presents the evidence with a suggested next step.
Deployments
4 public, best grade B
Cross industryBanking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments
13 public, best grade B
Reported employee adoption
at least 90%
Zain Jordan, organization claim
Banking
Trade document examination is AI that reads documents presented under a letter of credit or collection, such as the bill of lading, for bank examiners. It also reads the commercial invoice, packing list and certificates, extracts and cross checks the data, and tests it against the instructions and the ICC rules, including UCP 600 and ISBP for letters of credit. It lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.
Deployments
8 public, best grade B
Reported cycle time reduction
about 94%
JPMorgan, vendor claim
BankingPayments and cards
AML alert triage is machine learning and AI agents that score anti money laundering alerts for genuine risk, closing clear false positives with a written and stored rationale. It hands investigators the remaining alerts, already enriched with the customer, counterparty and transaction context.
Deployments
8 public, best grade B
Reported false positive reduction
86%
Shift4, vendor claim
BankingPayments and cards
Business onboarding and UBO discovery is AI that builds the know your business (KYB) due diligence file for a new or reviewed corporate client before any account opens. It collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.
Deployments
5 public, best grade C
Reported automation rate
25%
BNY, organization claim
Insurance
Claims triage and straight through processing is AI that reads each new insurance claim and its documents and scores its complexity, cover questions, fraud and recovery signals. It sends each claim to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.
Deployments
11 public, best grade B
Reported automation rate
about 55%
Lemonade, organization claim
Cross industryBanking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments
3 public, best grade B
Government and public sector
AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers. It also produces chronologies and draft case reports with references to the source pages, so they find what matters faster while the person responsible reads the underlying material and makes every legal judgment.
Deployments
6 public, best grade B
Cross industryGovernment and public sector
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments
9 public, best grade B
Reported cycle time reduction
90%
Zoom, vendor claim
Cross industryProfessional services
AI for eDiscovery and disclosure document review sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege. It works across litigation, investigations and regulatory requests, so lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments
5 public, best grade B
Reported cycle time reduction
85%
Purpose Legal, vendor claim
InsuranceHealthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments
6 public, best grade B
Median handling time reduction, vendor reported
50%
3 deployments
Cross industryBanking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments
8 public, best grade B
Reported accuracy
95%
Irish Life, vendor claim
Cross industryBanking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
9 public, best grade B
Median time to repair reduction
72%
5 deployments
Cross industryBanking
AI for legacy code modernization reads old code such as COBOL and explains what each program does. It also works on languages like PL/I or old Java, mapping each program's data flows and dependencies, drafting the equivalent modern code or specification, and generating the regression tests needed to prove the new system behaves like the old one.
Deployments
7 public, best grade B
Reported cycle time reduction
about 50%
Google, organization claim
Government and public sector
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarise and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
Deployments
3 public, best grade B
Insurance
AI for litigation and recovery triage scores open insurance claims and overdue accounts for the risk that they end up in litigation or formal legal recovery. It also ranks the attorneys, law firms or recovery agencies likely to get the best result, so a claims handler, legal panel manager or collections specialist can act early instead of after the case has already escalated.
Deployments
2 public, best grade B
Capital marketsBanking
AI market abuse surveillance triage helps surveillance analysts triage market abuse and conduct alerts such as spoofing, layering, wash trades, ramping and insider dealing. It gathers the trade, order, news and communications context, explains in plain language what triggered each alert, and drafts the investigation narrative for the analyst to disposition.
Deployments
5 public, best grade B
Reported handling time reduction
about 33%
Nasdaq, organization claim
Payments and cardsTechnology and software
AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward. It checks what a business really sells and how risky it is at onboarding, then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments
8 public, best grade B
Reported alert volume reduction
about 89%
Weave Communications, vendor claim
BankingPayments and cards
AI mule network detection uses graph and behavioural machine learning to find money mule accounts and the networks around them, for investigators. These include circular flows, layering chains and clusters of newly linked accounts, and the AI supports investigators in tracing scam proceeds and restricting accounts before the money is gone.
Deployments
6 public, best grade B
Reported false positive reduction
4x
bunq, vendor claim
BankingPayments and cards
AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners. It works in many languages, discards look alikes, and summarises the credible risk for the analyst with the sources attached.
Deployments
7 public, best grade B
Reported handling time reduction
at least 60%
Save the Children, vendor claim
BankingPayments and cards
Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes. It watches for trigger events such as an ownership, address or behaviour change or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material changes. The risk rating and the first file for a new business client are separate use cases.
Deployments
6 public, best grade B
Reported cost reduction
40%
JPMorgan Chase, organization claim
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments
6 public, best grade B
Reported handling time reduction
82%
Fort Collins Police Services, organization claim
Cross industryBanking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments
7 public, best grade B
Technology and softwareCross industry
AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams. It gathers these from support tickets, app store reviews and error monitoring tools, then sorts them by severity, component and likely duplicate before routing each to the right team. For well specified defects, it drafts a starting code change or reproduction steps for an engineer to review.
Deployments
2 public, best grade C
Reported accuracy
90%
Gelato, vendor claim
Government and public sector
AI public consultation response analysis is AI that reads every free text response to a consultation or rulemaking comment period and proposes themes. It maps each response to themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
Deployments
8 public, best grade B
Reported accuracy
at least 92%
Department for Transport, organization claim
BankingInsurance
Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits. Examples include prudential and statistical returns, threshold and transaction reports and disclosure packs. It also reconciles figures to source, explains movements against prior periods and drafts commentary; narratives for individual suspicious activity cases are a separate use case.
Deployments
5 public, best grade B
Cross industryHealthcare
Security alert triage and investigation is an AI agent in the security operations centre that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Insurance
AI subrogation detection is AI that reads open and closed claims to find cases where a third party is wholly or partly liable. It estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.
Deployments
3 public, best grade B
Cross industryGovernment and public sector
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments
4 public, best grade B
Cross industryBanking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments
5 public, best grade B
Cross industryRetail and ecommerce
AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner. The feedback can be survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and the analysis also identifies drivers, so the organization hears all of its customers instead of a sample.
Deployments
10 public, best grade B
Reported accuracy
84%
SBF Group, vendor claim
Wealth and asset managementBanking
Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers. The narrative covers performance, attribution, what drove returns, positioning and outlook, written in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments
3 public, best grade B
Media and entertainment
AI live sports commentary turns a sporting event's own data into written commentary and insight for fans as the action happens, instead of or alongside a human broadcaster. It works from inputs such as ball and player tracking, match events and statistics, and can optionally use text to speech to voice the output for a spoken version.
Deployments
2 public, best grade C
Professional servicesCross industry
A legal research and drafting assistant is a generative AI tool that finds and summarises case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments
9 public, best grade B
Median employee adoption, vendor reported
80%
3 deployments
Wealth and asset managementBanking
An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice. The meeting is recorded with the client's consent, and the notetaker drafts a structured note with the client's goals, circumstances, decisions and action items, then writes it into the CRM once the advisor approves it; unlike a general meeting summarizer, its output becomes part of the regulated client record.
Deployments
9 public, best grade B
Reported productivity gain
15%
SEB, vendor claim
Cross industryGovernment and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments
8 public, best grade B
Cross industryBanking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments
9 public, best grade B
Reported quality score uplift
about 10%
British Gas, vendor claim
Cross industryBanking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments
5 public, best grade B
Cross industryGovernment and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments
7 public, best grade B
Reported cycle time reduction
about 50%
HYPE, vendor claim
Cross industryTelecommunications
Sales call coaching and CRM update is AI for sales teams that analyses sales calls and meetings against the team's own sales method to coach sellers and their managers. It also writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm, aiming at winning deals and building selling skill, not the regulated advice record or general meeting notes.
Deployments
6 public, best grade C
Reported time saved per task
3 minutes
Sandvik Coromant, organization claim
Banking
Trade finance crime screening is AI that checks every trade finance transaction for financial crime risk, for banks. It checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.
Deployments
7 public, best grade C
Cross industryGovernment and public sector
Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams. It assigns spend to the organization's taxonomy and to the right supplier, so procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments
4 public, best grade B
Wealth and asset managementCapital markets
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments
4 public, best grade B
Reported time saved per task
up to 120 minutes
Deutsche Bank, organization claim
Insurance
AI medical evidence summarization reads the medical records behind a life or health insurance application and turns them into a structured, cited summary for the underwriter. The records include attending physician statements, electronic health records, lab results and disclosures, and the summary covers conditions, treatments and dates, mapped to the insurer's underwriting manual so the underwriter can decide faster and more consistently.
Deployments
4 public, best grade B
Reported cycle time reduction
about 50%
Aviva, organization claim
AutomotiveManufacturing
Supply chain disruption monitoring is AI that watches transport lanes, weather, strikes, ports and a manufacturer's own suppliers' suppliers for signs of a coming disruption. It turns scattered news and sensor signals into one validated alert per event, giving planners enough lead time to reroute, expedite or substitute before the disruption reaches production or the customer.
Deployments
8 public, best grade C
Reported productivity gain
at least 50%
Schaeffler, vendor claim
Government and public sectorHealthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments
7 public, best grade B
Cross industryBanking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarising evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarises large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments
3 public, best grade C
Reported handling time reduction
55%
Banco Bradesco, vendor claim
Cross industryBanking
Live agent assist is AI that helps a contact centre agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
16 public, best grade B
Median productivity gain
20.5%
4 deployments
