Banking, Payments and cards
AML alert triage is machine learning and AI agents that score anti money laundering alerts for genuine risk, closing clear false positives with a written and stored rationale. It hands investigators the remaining alerts, already enriched with the customer, counterparty and transaction context.
Deployments: 8 public, best grade B
Reported false positive reduction: 86% (Shift4, vendor claim)
Cross industry, Insurance
An AI assistant that reads board and committee papers before a meeting and gives each director a short, cited briefing. The briefing covers what changed since last time, the decisions being asked of the board, the risks flagged and the open questions worth raising, with page references back to the source pack.
Deployments: 3 public, best grade C
Autonomy: Assist
Banking, Payments and cards
Business onboarding and UBO discovery is AI that builds the know your business (KYB) due diligence file for a new or reviewed corporate client before any account opens. It collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.
Deployments: 7 public, best grade C
Reported cycle time reduction: about 75% (Emirates NBD, organization claim)
Insurance
Claims triage and straight through processing is AI that reads each new insurance claim and its documents and scores its complexity, cover questions, fraud and recovery signals. It sends each claim to the right handling path and handler, and settles simple, low risk claims end to end within set limits without a person touching them.
Deployments: 12 public, best grade B
Reported automation rate: about 55% (Lemonade, organization claim)
Cross industry, Banking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments: 3 public, best grade B
Autonomy: Copilot
Government and public sector
AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers. It also produces chronologies and draft case reports with references to the source pages, so they find what matters faster while the person responsible reads the underlying material and makes every legal judgment.
Deployments: 10 public, best grade B
Reported accuracy: at least 90% (Oman Public Prosecution, organization claim)
Cross industry, Government and public sector
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments: 16 public, best grade B
Median cycle time reduction, vendor reported: 84.5% (4 deployments)
Cross industry, Professional services
AI for eDiscovery and disclosure document review sorts, prioritizes and codes large collections of emails, chats and files for relevance, issues and legal privilege. It works across litigation, investigations and regulatory requests, so lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments: 5 public, best grade B
Reported cycle time reduction: 85% (Purpose Legal, vendor claim)
Insurance, Healthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments: 6 public, best grade B
Median handling time reduction, vendor reported: 50% (3 deployments)
Cross industry, Banking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments: 9 public, best grade B
Median accuracy: 91% (3 deployments)
Cross industry, Banking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments: 10 public, best grade B
Median time to repair reduction: 75% (6 deployments)
Cross industry, Banking
AI for legacy code modernization reads old code such as COBOL and explains what each program does. It also works on languages like PL/I or old Java, mapping each program's data flows and dependencies, drafting the equivalent modern code or specification, and generating the regression tests needed to prove the new system behaves like the old one.
Deployments: 7 public, best grade B
Reported cycle time reduction: about 50% (Google, organization claim)
Government and public sector
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarize and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
Deployments: 4 public, best grade B
Autonomy: Copilot
Insurance
AI for litigation and recovery triage scores open insurance claims and overdue accounts for the risk that they end up in litigation or formal legal recovery. It also ranks the attorneys, law firms or recovery agencies likely to get the best result, so a claims handler, legal panel manager or collections specialist can act early instead of after the case has already escalated.
Deployments: 4 public, best grade B
Reported cost reduction: 16% (Gallagher Bassett, organization claim)
Capital markets, Banking
AI market abuse surveillance triage helps surveillance analysts triage market abuse and conduct alerts such as spoofing, layering, wash trades, ramping and insider dealing. It gathers the trade, order, news and communications context, explains in plain language what triggered each alert, and drafts the investigation narrative for the analyst to disposition.
Deployments: 5 public, best grade B
Reported handling time reduction: about 33% (Nasdaq, organization claim)
Payments and cards, Technology and software
AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward. It checks what a business really sells and how risky it is at onboarding, then watches every active merchant for changes in behavior, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments: 8 public, best grade B
Reported alert volume reduction: about 89% (Weave Communications, vendor claim)
Banking, Payments and cards
AI mule network detection uses graph and behavioral machine learning to find money mule accounts and the networks around them, for investigators. These include circular flows, layering chains and clusters of newly linked accounts, and the AI supports investigators in tracing scam proceeds and restricting accounts before the money is gone.
Deployments: 6 public, best grade B
Reported false positive reduction: 4x (bunq, vendor claim)
Banking, Payments and cards
AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners. It works in many languages, discards look alikes, and summarizes the credible risk for the analyst with the sources attached.
Deployments: 7 public, best grade B
Reported handling time reduction: at least 60% (Save the Children, vendor claim)
Banking, Payments and cards
Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes. It watches for trigger events such as an ownership, address or behavior change or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material changes. The risk rating and the first file for a new business client are separate use cases.
Deployments: 6 public, best grade B
Reported cost reduction: 40% (JPMorgan Chase, organization claim)
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments: 6 public, best grade B
Reported handling time reduction: 82% (Fort Collins Police Services, organization claim)
Cross industry, Banking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments: 7 public, best grade B
Autonomy: Copilot
Technology and software, Cross industry
AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams. It gathers these from support tickets, app store reviews and error monitoring tools, then sorts them by severity, component and likely duplicate before routing each to the right team. For well specified defects, it drafts a starting code change or reproduction steps for an engineer to review.
Deployments: 4 public, best grade B
Median accuracy: 90% (3 deployments)
Government and public sector
AI public consultation response analysis is AI that reads every free text response to a consultation or rulemaking comment period and proposes themes. It maps each response to themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
Deployments: 8 public, best grade B
Reported accuracy: at least 92% (Department for Transport, organization claim)
Banking, Insurance
Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits. Examples include prudential and statistical returns, threshold and transaction reports and disclosure packs. It also reconciles figures to source, explains movements against prior periods and drafts commentary; narratives for individual suspicious activity cases are a separate use case.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Healthcare
Security alert triage and investigation is an AI agent in the security operations center that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments: 7 public, best grade B
Median productivity gain: 60% (3 deployments)
Insurance
AI subrogation detection is AI that reads open and closed claims to find cases where a third party is wholly or partly liable. It estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.
Deployments: 3 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments: 5 public, best grade B
Reported contact deflection: 67% (Cornerstone OnDemand, vendor claim)
Cross industry, Banking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Retail and ecommerce
Threat intelligence collection and reporting is AI that gathers threat reports, extracts the indicators and drafts summaries and briefings for a human analyst to check and send. It watches news, vendor blogs, advisories and filings against the organization's own priorities, pulls out threat actors, vulnerabilities and indicators of compromise, and writes the first version of the daily digest, the incident report or the customer newsletter.
Deployments: 4 public, best grade B
Reported handling time reduction: at least 70% (RH-ISAC, vendor claim)
Cross industry, Retail and ecommerce
AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner. The feedback can be survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and the analysis also identifies drivers, so the organization hears all of its customers instead of a sample.
Deployments: 12 public, best grade B
Reported accuracy: 91% (AT&T, vendor claim)
Wealth and asset management, Banking
Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers. The narrative covers performance, attribution, what drove returns, positioning and outlook, written in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments: 3 public, best grade B
Autonomy: Copilot
Media and entertainment
AI live sports commentary turns a sporting event's own data into written commentary and insight for fans as the action happens, instead of or alongside a human broadcaster. It works from inputs such as ball and player tracking, match events and statistics, and can optionally use text to speech to voice the output for a spoken version.
Deployments: 5 public, best grade C
Autonomy: Autonomous
Professional services, Cross industry
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments: 13 public, best grade B
Median employee adoption: 80% (5 deployments)
Wealth and asset management, Banking
An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice. The meeting is recorded with the client's consent, and the notetaker drafts a structured note with the client's goals, circumstances, decisions and action items, then writes it into the CRM once the advisor approves it; unlike a general meeting summarizer, its output becomes part of the regulated client record.
Deployments: 10 public, best grade B
Reported productivity gain: 15% (SEB, vendor claim)
Cross industry, Government and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments: 11 public, best grade B
Reported time saved per task: 120 minutes (de Alliantie, organization claim)
Cross industry, Banking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments: 12 public, best grade B
Reported quality score uplift: about 10% (British Gas, vendor claim)
Cross industry, Banking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments: 5 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Education
A library AI research assistant answers a research question typed in plain language with a brief overview and selected sources drawn from the search results of the library's discovery system. It helps users start a search and does not replace the library's catalog, databases or librarians.
Deployments: 6 public, best grade B
Autonomy: Assist
Cross industry, Telecommunications
Sales call coaching and CRM update is AI for sales teams that analyzes sales calls and meetings against the team's own sales method to coach sellers and their managers. It also writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm, aiming at winning deals and building selling skill, not the regulated advice record or general meeting notes.
Deployments: 6 public, best grade C
Reported time saved per task: 3 minutes (Sandvik Coromant, organization claim)
Banking
Trade finance crime screening is AI that checks every trade finance transaction for financial crime risk, for banks. It checks parties, vessels and ports against sanctions and watchlists, tests goods descriptions against dual use and controlled goods lists, compares unit prices with benchmarks for over or under invoicing, and reads trade documents and messages for laundering red flags, then prepares a case narrative for a human investigator.
Deployments: 7 public, best grade C
Autonomy: Supervised agent
Cross industry, Government and public sector
Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams. It assigns spend to the organization's taxonomy and to the right supplier, so procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments: 4 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Capital markets
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments: 7 public, best grade B
Reported time saved per task: up to 120 minutes (Deutsche Bank, organization claim)
Insurance
AI medical evidence summarization reads the medical records behind a life or health insurance application and turns them into a structured, cited summary for the underwriter. The records include attending physician statements, electronic health records, lab results and disclosures, and the summary covers conditions, treatments and dates, mapped to the insurer's underwriting manual so the underwriter can decide faster and more consistently.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 50% (Aviva, organization claim)
Automotive, Manufacturing
Supply chain disruption monitoring is AI that watches transport lanes, weather, strikes, ports and a manufacturer's own suppliers' suppliers for signs of a coming disruption. It turns scattered news and sensor signals into one validated alert per event, giving planners enough lead time to reroute, expedite or substitute before the disruption reaches production or the customer.
Deployments: 8 public, best grade C
Reported productivity gain: at least 50% (Schaeffler, vendor claim)
Government and public sector, Healthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments: 7 public, best grade B
Autonomy: Assist
Education
AI admissions application review is software that reads parts of a university application, such as essays or grades and activities, and gives staff a score or recommendation; people still decide admission. It speeds up the first read of a very large pool and applies one rubric to every file.
Deployments: 4 public, best grade B
Reported accuracy: 88% (Donald and Barbara Zucker School of Medicine at Hofstra/Northwell, organization claim)
Cross industry, Banking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarizing evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarizes large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments: 4 public, best grade B
Reported handling time reduction: 55% (Banco Bradesco, vendor claim)
Cross industry, Banking
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments: 26 public, best grade B
Median handling time reduction: 35% (4 deployments)
