Healthcare, Insurance
AI for healthcare claims fraud, waste and abuse detection reads healthcare claims and provider billing patterns to flag fraud, waste and abuse for a payment integrity investigator. It checks claims before or shortly after payment and sends every flag with its reasons to the investigator, while a narrow set of clear rule violations can be denied automatically before payment.
Deployments: 4 public, best grade B
Autonomy: Assist
Government and public sector
An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases. It extracts form data, classifies evidence, routes applications and supports interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments: 7 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments: 9 public, best grade B
Median accuracy: 91% (3 deployments)
Banking, Payments and cards
AI for ledger and payment reconciliation matches financial records to each other and flags the exceptions for a human to review. It matches entries across nostro and vostro statements, card and scheme settlement files, the general ledger and suspense accounts, proposes the matches and clearing journals, and routes only the genuine breaks to an operator with a plain language explanation.
Deployments: 8 public, best grade B
Reported automation rate: about 95% (Capital Area Food Bank, vendor claim)
Government and public sector
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarize and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
Deployments: 4 public, best grade B
Autonomy: Copilot
Government and public sector
AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents. It also takes service requests, such as potholes, missed collections or broken street lights, with the right location and details, creates the case in the work order system, and routes anything urgent or complex to the right team.
Deployments: 7 public, best grade B
Reported accuracy: 80% (City of Kelowna, vendor claim)
Government and public sector
Permit and license application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments: 10 public, best grade B
Reported accuracy: at least 85% (Leeds City Council, organization claim)
Pharma and life sciences, Government and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments: 9 public, best grade B
Reported handling time reduction: 23.3% (Bayer, organization claim)
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments: 6 public, best grade B
Reported handling time reduction: 82% (Fort Collins Police Services, organization claim)
Cross industry, Banking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments: 7 public, best grade B
Autonomy: Copilot
Government and public sector
AI public consultation response analysis is AI that reads every free text response to a consultation or rulemaking comment period and proposes themes. It maps each response to themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
Deployments: 8 public, best grade B
Reported accuracy: at least 92% (Department for Transport, organization claim)
Cross industry, Government and public sector
Recruitment screening and scheduling is AI that answers candidates' questions, collects applications in conversation and books interview slots for a recruiter to review. Where the organization chooses, it also assesses applications against the job requirements, but the recruiter makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
Deployments: 8 public, best grade B
Reported cycle time reduction: about 90% (Mastercard, organization claim)
Government and public sector
Inspection prioritization is AI that predicts which premises, operators or activities are most likely to be non compliant, to target inspectors' visits where the risk is highest. It is used across food safety, workplace safety, environmental and other regulation, ideally with inspectors still choosing visits and random inspections testing the model.
Deployments: 10 public, best grade B
Autonomy: Assist
Cross industry, Healthcare
Security alert triage and investigation is an AI agent in the security operations center that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments: 7 public, best grade B
Median productivity gain: 60% (3 deployments)
Cross industry, Banking
AI supplier invoice processing is AI that captures supplier invoices in any format and extracts the header and line data. It matches invoices to purchase orders and goods receipts, proposes tax and cost center coding, flags duplicates and suspected fraud, and routes them for approval and posting, leaving only exceptions to accounts payable staff.
Deployments: 10 public, best grade B
Median automation rate: 70% (4 deployments)
Cross industry, Government and public sector
AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations. It also detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments: 5 public, best grade B
Reported contact deflection: 67% (Cornerstone OnDemand, vendor claim)
Government and public sector
Tax compliance risk scoring is AI that scores tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, for a tax administration. It directs audit and compliance capacity to the highest risk cases, while an officer decides every compliance action and the selection itself is monitored for fairness.
Deployments: 6 public, best grade B
Autonomy: Assist
Cross industry, Banking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Retail and ecommerce
Threat intelligence collection and reporting is AI that gathers threat reports, extracts the indicators and drafts summaries and briefings for a human analyst to check and send. It watches news, vendor blogs, advisories and filings against the organization's own priorities, pulls out threat actors, vulnerabilities and indicators of compromise, and writes the first version of the daily digest, the incident report or the customer newsletter.
Deployments: 4 public, best grade B
Reported handling time reduction: at least 70% (RH-ISAC, vendor claim)
Cross industry, Retail and ecommerce
AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner. The feedback can be survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and the analysis also identifies drivers, so the organization hears all of its customers instead of a sample.
Deployments: 12 public, best grade B
Reported accuracy: 91% (AT&T, vendor claim)
Cross industry, Manufacturing
An internal talent marketplace is an AI platform that infers employees' skills and interests and recommends short term projects, open roles, mentors and learning to them. It also shows managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.
Deployments: 6 public, best grade B
Autonomy: Assist
Professional services, Cross industry
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments: 13 public, best grade B
Median employee adoption: 80% (5 deployments)
Cross industry, Government and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments: 11 public, best grade B
Reported time saved per task: 120 minutes (de Alliantie, organization claim)
Government and public sector
Propensity to pay scoring is a machine learning model that estimates how likely each debtor is to pay, or to miss an upcoming payment, so collectors can pick the cases and contact approach. The score orders worklists and selects the letters, calls or support a debtor receives, while people still decide on payment plans, enforcement and write offs.
Deployments: 4 public, best grade B
Reported accuracy: 86% (Department for Work and Pensions, organization claim)
Cross industry, Banking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments: 5 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Government and public sector
Child welfare risk scoring is a predictive model that scores a family's risk in the child welfare system from case history and administrative data. It gives staff a consistent, data informed signal alongside their own judgment. At referral it helps a call screener and supervisor decide whether to open an investigation; early in an open case it helps a supervisor and social worker decide how to respond. It informs, not makes, the decision.
Deployments: 2 public, best grade B
Autonomy: Assist
Cross industry, Banking
AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations. Service, sales and crisis staff can practice as often as they need before handling live conversations, and receive structured feedback against the organization's own standards.
Deployments: 9 public, best grade B
Median time to proficiency reduction, vendor reported: 20% (4 deployments)
Education, Government and public sector
AI scoring of written responses is AI that scores students' essays and short written answers against a rubric for a testing program. It is trained on responses scored by human raters, with human raters rescoring a sample of responses and every response the engine is unsure about; in hybrid programs such as Texas, a human score is the score of record whenever a human scores a response.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Government and public sector
Public tender risk screening is AI that reads tender notices and procurement records and alerts auditors to likely errors, rigging or fraud before a contract is awarded. Audit offices and ministries use it to give auditors a short list of flagged tenders to review while a tender is still open.
Deployments: 4 public, best grade B
Autonomy: Assist
Government and public sector
A legal aid self help assistant is a conversational AI that answers general questions about the law and the court process in plain language for people without a lawyer. A legal aid organization or court runs it for people facing a legal problem such as an eviction, a custody dispute or a debt claim; it points to the right form or self help resource and refers anything needing a lawyer's judgment or a specific case answer to a human, without ever telling the person what to do in their own case.
Deployments: 5 public, best grade B
Reported customer satisfaction: at least 80% (People's Law School, organization claim)
Government and public sector, Logistics and transportation
Sign language avatar translation is AI that turns written content and video captions into a sign language such as British or American Sign Language, shown by a rendered signing avatar. This lets Deaf and hard of hearing people get travel updates, public information and training content without waiting for a human interpreter to be filmed or booked.
Deployments: 3 public, best grade C
Autonomy: Supervised agent
Cross industry, Government and public sector
Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams. It assigns spend to the organization's taxonomy and to the right supplier, so procurement can see what is bought, from whom and where to consolidate or negotiate.
Deployments: 4 public, best grade B
Autonomy: Supervised agent
Government and public sector, Healthcare
AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen. It gives live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments: 7 public, best grade B
Autonomy: Assist
Real estate, Banking
AI property valuation support, most often an automated valuation model, estimates a property's market value from comparable sales, characteristics and location data. It either offers to replace a full appraisal within set limits, or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to properties that need a person's judgment.
Deployments: 8 public, best grade A
Autonomy: Supervised agent
Cross industry, Banking
An AI model inventory is a governed register of every AI system and model an organization builds, buys or uses, for risk and compliance teams. Each entry records the owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments: 7 public, best grade B
Autonomy: Copilot
Technology and software, Government and public sector
Requirements to test cases is AI that reads product requirements, specifications or recorded sessions and drafts structured user stories, acceptance criteria and test cases for QA engineers to review. It also checks the source for gaps, ambiguity and contradictions, drafts the cases in a format such as Gherkin, and traces each item back to the requirement it covers.
Deployments: 6 public, best grade B
Reported cycle time reduction: 67% (LTIMindtree, vendor claim)
Government and public sector
AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech. This lets people use public services in their own language, with human translators and interpreters reviewing anything that carries legal or safety weight.
Deployments: 13 public, best grade B
Autonomy: Copilot
Government and public sector
Case admissibility and selection triage is AI that reads an incoming appeal or petition at a supreme or constitutional court and classifies it by legal theme. It suggests whether the case belongs with others already grouped for combined resolution or should go to full review, so staff and justices spend time on the judgment, not sorting the docket by hand; a person confirms every classification before it affects a case.
Deployments: 4 public, best grade B
Reported accuracy: 85% (Supremo Tribunal Federal, organization claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarizing evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarizes large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments: 4 public, best grade B
Reported handling time reduction: 55% (Banco Bradesco, vendor claim)
