165 organizations in 28 countries run these use cases in public. 54% of those 184 deployments disclose a measurable outcome.
Cross industryBanking
An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve. It logs the complaint against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response, and tracks every statutory deadline until the case is closed.
Deployments
8 public, best grade B
Reported time saved per task
about 7 minutes
Yorkshire Building Society, vendor claim
Telecommunications
A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared. It works in plain language on any channel, corrects clear errors within set limits, and opens a billing dispute with the evidence attached when a human has to decide.
Deployments
4 public, best grade B
Reported first contact resolution
60%
Vodafone, organization claim
Government and public sector
A benefits eligibility and application assistant is an AI assistant that helps people see which public benefits and grants may apply to them and explains the rules in plain language. It also explains the required documents, guides the person through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
Deployments
7 public, best grade B
Reported accuracy
97%
Department for Work and Pensions, organization claim
Technology and softwareMedia and entertainment
AI content moderation for trust and safety scans user generated content, such as live video, images, chat and audio, against an online platform's policy in real time. It removes or hides the clearest violations and routes borderline cases to a human moderator with its reasoning attached, so the platform can review far more content than a human team alone while keeping irreversible decisions with a person.
Deployments
4 public, best grade C
BankingPayments and cards
SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record. It covers who, what, when, where, why and how, case by case, so the investigator verifies, edits and files instead of starting from a blank page, unlike the periodic data returns of regulatory reporting.
Deployments
4 public, best grade B
Government and public sector
Undeclared building detection is AI that compares aerial images with cadastre and tax records to find buildings, extensions and pools missing from the register. Tax authorities and mapping agencies use it so that officers verify a list of candidates instead of surveying whole regions.
Deployments
4 public, best grade B
Cross industryGovernment and public sector
Intelligent document processing is AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, and splits, classifies and extracts the required fields. Each field gets a confidence score, is validated against business rules and source systems, and only the uncertain cases go to a person before the data enters the downstream process.
Deployments
15 public, best grade B
Median cycle time reduction
75%
7 deployments
Government and public sector
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Deployments
11 public, best grade A
Reported productivity gain
80%
Federal Emergency Management Agency, organization claim
Government and public sector
AI case note drafting for social workers is a generative AI tool, often built on speech to text, that turns a visit or assessment account into a first draft. That account can be a recorded conversation or the worker's own dictated or typed prompt, and the draft matches the case note or statutory assessment format the record needs. The social worker checks, corrects and signs it before it joins the record.
Deployments
5 public, best grade B
Reported productivity gain
46%
Somerset Council, organization claim
Government and public sector
Benefit fraud and error detection uses risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error. Caseworkers then verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.
Deployments
5 public, best grade B
Reported detection improvement
2.5x
Department for Work and Pensions, organization claim
Government and public sector
AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers. It also produces chronologies and draft case reports with references to the source pages, so they find what matters faster while the person responsible reads the underlying material and makes every legal judgment.
Deployments
10 public, best grade B
Reported accuracy
at least 90%
Oman Public Prosecution, organization claim
Government and public sectorLogistics and transportation
AI customs risk targeting and container selection is machine learning that scores every import or export declaration for the risk it carries contraband, is misclassified or is undervalued. A customs administration sends physical inspection, scanning and detailed review only to the small share of containers, vehicles and parcels that need it; the rest clear without an officer touching them, and an officer reviews and acts on every high risk alert.
Deployments
6 public, best grade B
Reported detection improvement
up to 8x
Korea Customs Service, organization claim
Cross industryProfessional services
AI for eDiscovery and disclosure document review sorts, prioritizes and codes large collections of emails, chats and files for relevance, issues and legal privilege. It works across litigation, investigations and regulatory requests, so lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments
5 public, best grade B
Reported cycle time reduction
85%
Purpose Legal, vendor claim
Government and public sector
AI for freedom of information request processing is AI that helps a public body handle freedom of information and open government requests. It logs and clarifies requests, spots duplicates, searches and deduplicates the records in scope, proposes redactions with the applicable exemption, and drafts the response letter, with an FOI officer deciding what is released.
Deployments
7 public, best grade B
Reported accuracy
98%
U.S. Food and Drug Administration, organization claim
InsuranceHealthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments
6 public, best grade B
Median handling time reduction, vendor reported
50%
3 deployments
Government and public sector
An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases. It extracts form data, classifies evidence, routes applications and supports interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments
7 public, best grade B
Cross industryBanking
AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team. It brings everything into one intake, identifies what each item is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right workflow, replacing the manual sorting desk.
Deployments
9 public, best grade B
Median accuracy
91%
3 deployments
Government and public sector
AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents. It also takes service requests, such as potholes, missed collections or broken street lights, with the right location and details, creates the case in the work order system, and routes anything urgent or complex to the right team.
Deployments
7 public, best grade B
Reported accuracy
80%
City of Kelowna, vendor claim
Government and public sector
Permit and license application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments
10 public, best grade B
Reported accuracy
at least 85%
Leeds City Council, organization claim
Pharma and life sciencesGovernment and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments
9 public, best grade B
Reported handling time reduction
23.3%
Bayer, organization claim
Government and public sector
Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative. The tool works from the transcript of the audio, and the officer who was on the call must review, correct and sign the draft before it becomes part of the official record.
Deployments
6 public, best grade B
Reported handling time reduction
82%
Fort Collins Police Services, organization claim
Government and public sector
Inspection prioritization is AI that predicts which premises, operators or activities are most likely to be non compliant, to target inspectors' visits where the risk is highest. It is used across food safety, workplace safety, environmental and other regulation, ideally with inspectors still choosing visits and random inspections testing the model.
Deployments
10 public, best grade B
BankingInsurance
Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response. It retrieves the relevant evidence, policies and prior correspondence, so legal and compliance can approve the draft, and tracks every commitment and remediation action through to closure.
Deployments
3 public, best grade B
Government and public sector
Tax compliance risk scoring is AI that scores tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, for a tax administration. It directs audit and compliance capacity to the highest risk cases, while an officer decides every compliance action and the selection itself is monitored for fairness.
Deployments
6 public, best grade B
