79 organizations in 14 countries run these use cases in public. 46% of those 90 deployments disclose a measurable outcome.
Cross industryBanking
An AI agent that recognizes when a customer interaction is a complaint, logs it against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response for a human handler to approve, and tracks every statutory deadline until the case is closed.
Deployments
2 public, best grade B
Reported time saved per task
about 5 minutes
Lloyds Banking Group, organization claim
Telecommunications
An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.
Deployments
4 public, best grade B
Reported first contact resolution
60%
Vodafone, organization claim
Government and public sector
An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
Deployments
7 public, best grade B
Reported accuracy
97%
Department for Work and Pensions, organization claim
BankingPayments and cards
Generative AI that drafts the narrative of a single suspicious activity or suspicious transaction report from the investigation file (who, what, when, where, why and how), with every fact linked to its source record, so the investigator verifies, edits and files instead of starting from a blank page. It works case by case, unlike the periodic data returns of regulatory reporting.
Deployments
4 public, best grade B
Cross industryGovernment and public sector
AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, splits and classifies them, extracts the required fields with a confidence score, validates them against business rules and source systems, and sends only the uncertain cases to a person before the data enters the downstream process.
Deployments
5 public, best grade B
Reported accuracy
at least 90%
Ancine, vendor claim
Government and public sector
A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Deployments
5 public, best grade B
Government and public sector
Risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error, so that caseworkers verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.
Deployments
5 public, best grade B
Reported detection improvement
2.5x
Department for Work and Pensions, organization claim
Government and public sector
AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries, chronologies and draft case reports with references to the source pages, so that judges, prosecutors, tribunal staff and government lawyers find what matters faster, while the person responsible reads the underlying material and makes every legal judgment.
Deployments
4 public, best grade B
Cross industryProfessional services
AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.
Deployments
4 public, best grade B
Reported cycle time reduction
85%
Purpose Legal, vendor claim
Government and public sector
AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.
Deployments
4 public, best grade B
InsuranceHealthcare
AI that reads prior authorization requests, medical claims and appeals with their clinical and billing documents, extracts diagnoses, treatments and costs, checks them against the policy and published clinical criteria, and prepares a summary and recommendation for a clinician or adjudicator, who makes every adverse decision.
Deployments
5 public, best grade B
Reported handling time reduction
about 50%
Acentra Health, vendor claim
Government and public sector
AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments
4 public, best grade B
Cross industryBanking
AI that sorts inbound correspondence before anyone answers it: it takes every inbound letter, email, upload and secure message into one intake, identifies what it is, extracts the key fields, links it to the right customer and account, sets priority and routes it to the right team or workflow, replacing the manual sorting desk.
Deployments
6 public, best grade B
Reported accuracy
91%
Travelers, vendor claim
Government and public sector
An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.
Deployments
7 public, best grade B
Reported accuracy
80%
City of Kelowna, vendor claim
Government and public sector
AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.
Deployments
5 public, best grade B
Reported accuracy
at least 85%
Leeds City Council, organization claim
Pharma and life sciencesGovernment and public sector
AI that takes in adverse event reports about medicines, vaccines and devices from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments
4 public, best grade B
Government and public sector
Models that predict which premises, operators or activities are most likely to be non compliant, so that inspectors in food safety, workplace safety, environmental and other regulation spend their visits where the risk is highest, ideally with inspectors choosing the visits and random inspections testing the model.
Deployments
6 public, best grade B
BankingInsurance
An assistant for the bank's regulatory affairs team that reads a supervisory information request or exam question, retrieves the relevant evidence, policies and prior correspondence, drafts a response for legal and compliance to approve, and tracks every commitment and remediation action through to closure.
Deployments
3 public, best grade B
Government and public sector
Models that score tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, so that a tax administration spends its audit and compliance capacity where the risk is highest, with an officer deciding every compliance action and the selection itself monitored for fairness.
Deployments
3 public, best grade B
Real estateBanking
AI, most often an automated valuation model, that estimates a property's market value from comparable sales, property characteristics and location data, and either offers to replace a full appraisal within set limits or gives a professional valuer a first pass estimate, the closest comparable sales and a reliability score, so the valuer's time goes to the properties that need a person's judgment.
Deployments
3 public, best grade B
