70 organizations in 21 countries run these use cases in public. 65% of those 75 deployments disclose a measurable outcome.
Logistics and transportation
An AI agent that does the coordination work behind moving a truckload: reading an emailed quote request and replying with a price, ranking which loads to show which carriers, matching pickup and delivery details to an open dock appointment slot, and chasing the exceptions, so a broker's or carrier's own staff plan lanes and handle disputes instead of typing quotes and making appointment calls.
Deployments
3 public, best grade B
Reported conversion uplift
12%
Uber Freight, organization claim
Cross industryTechnology and software
An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
Deployments
7 public, best grade C
BankingPayments and cards
A customer facing AI agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment from their transactions and context, delivers it in the app, in messaging or through a colleague, and helps the customer understand, track and redeem rewards in conversation. Unlike campaign personalization, it works inside the customer's own account and loyalty relationship, one moment at a time.
Deployments
3 public, best grade B
BankingPayments and cards
An AI agent that holds the conversation when a bank reaches out first to change something about the customer's account or products, triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.
Deployments
3 public, best grade B
Telecommunications
An AI assistant that serves business customers of a telecom operator and the sellers who look after them: it answers product, pricing and contract questions, prepares configurations and quotes for connectivity, mobile fleets and devices, drafts responses to tenders, and handles routine service requests and fault tickets, with a sales or service specialist approving anything binding.
Deployments
5 public, best grade B
Reported containment rate
70%
SoftBank Corp., organization claim
Insurance
An AI assistant for tied agents, independent brokers, advisors and the insurer's own distribution staff that answers product, underwriting and process questions from approved sources, prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
Deployments
5 public, best grade B
Telecommunications
An AI assistant that helps existing and prospective customers choose, compare and buy the right mobile, broadband or TV plan, device or extra, in the app, in messaging, on the phone or through a human advisor, using the customer's usage and eligibility and the operator's current offers, and that completes the order or passes a ready quote to a person.
Deployments
9 public, best grade B
Reported conversion uplift
75%
Telenet, vendor claim
Telecommunications
An AI assistant for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation, and that can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments
3 public, best grade C
Reported accuracy
95%
Bouygues Telecom, vendor claim
Banking
An in app AI assistant that the customer opens to understand their own money: it uses the customer's transaction data to explain their spending, forecast upcoming bills and cash flow, set and track savings goals and answer money questions in plain language, staying on the guidance side of the line between guidance and regulated financial advice.
Deployments
6 public, best grade B
Insurance
AI that prepares and runs the renewal cycle: it digitizes renewal submissions and changes in risk for underwriters, flags policies at risk of lapsing or leaving, prepares the renewal conversation and answers customers' renewal questions, while renewal prices stay governed by the insurer's pricing rules and fair value obligations.
Deployments
3 public, best grade B
Telecommunications
Machine learning that forecasts where and when a mobile network will run out of capacity, recommends where to add cells, spectrum or hardware, and continuously tunes radio parameters so existing capacity carries more traffic, with planners approving investments and major changes.
Deployments
5 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
Telecommunications
AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals, explains the likely reason, and chooses the next best retention action, such as fixing a problem, adjusting a plan or making an offer, delivered through the app, messaging, an agent or an advisor within approved offer budgets.
Deployments
4 public, best grade B
Reported churn reduction
20%
Telenet, vendor claim
Cross industryManufacturing
An internal platform that uses AI to infer employees' skills and interests and recommend short term projects, open roles, mentors and learning to them, while showing managers which employees fit an opportunity, so that work is staffed from inside before hiring or contracting externally.
Deployments
4 public, best grade B
Cross industryTravel and hospitality
AI that runs marketing campaigns at the level of the individual: it decides for each customer which product, offer, message or content to show next across email, app, web and paid media, and generates the matching copy and creative variants within brand and compliance rules. It is the marketing team's engine across many campaigns and channels, not an agent that converses with the customer.
Deployments
7 public, best grade B
Reported conversion uplift
30%
Catchtable, vendor claim
Wealth and asset managementBanking
An AI engine for wealth advisors, not customers, that scans an advisor's whole book and surfaces a short, ranked list of client specific prompts, such as idle cash, a maturing deposit, a concentration to review, a life event or an early sign of attrition, each with the reasoning and data behind it, for the advisor to act on or dismiss.
Deployments
5 public, best grade B
Reported employee adoption
80%
UBS, organization claim
Media and entertainment
A recommendation system that decides, for each individual viewer or listener, what to show next on a home page, in search or in a personalized playlist, learned from that person's own viewing or listening history, ratings and context, and continuously updated as new content is added and behavior changes. It ranks the catalog's own content; it is not the marketing engine that decides which offers or campaigns to send, which is a separate use case in this library.
Deployments
2 public, best grade B
Banking
An assistant that assembles a stressed borrower's position, tests restructuring options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, and recommends the best fit with a written rationale for a person to approve.
Deployments
1 public, best grade B
Cross industryRetail and ecommerce
A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments
5 public, best grade B
Reported conversion uplift
3x
Sun & Ski Sports, vendor claim
Travel and hospitality
A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.
Deployments
5 public, best grade B
Reported automation rate
30%
Booking.com, organization claim
Insurance
A customer facing AI agent that sells insurance directly in a conversation: it asks the rating questions in plain language, explains cover options, returns a price from the insurer's rating engine, handles objections and takes payment to bind the policy, with a licensed human available for advice and anything outside its limits.
Deployments
1 public, best grade B
