Support

Find answers, guides, and documentation to help you get the most out of Blits.ai

Create Support Ticket

Required fields are marked with an asterisk

Name *

Company Email *

We use this address to confirm your case and keep you updated on progress.

Company Name *

Phone (optional, recommended for urgent cases)

Type of request *

Severity, from your point of view *

S1 CriticalProduction is down or so severely impacted that work cannot continue. All users are affected.S2 HighCritical features are unavailable and there is no acceptable workaround. The platform is only partly usable.S3 MediumImportant features are unavailable but a workaround exists. Normal operations are minimally restricted.S4 LowInformation requests, cosmetic defects or enhancement requests. No impact on the operation of the system.

Our support team confirms the final priority using the impact and urgency model in your service level agreement.

Subject *

Description *

Attachments (optional)

Screenshots, logs or other supporting material. Up to 3 files, 2.5 MB in total. Larger files can be sent by replying to the confirmation email.

Legal Basis for Processing

Blits.ai is committed to protecting and respecting your privacy. We only use the personal information submitted through this form to handle your support case and keep you informed of its progress. For more information about our privacy practices, please review our Privacy Policy. By clicking submit below, you consent to allow Blits.ai to store and process the personal information submitted above to handle your case.

For more information, please review our Privacy Policy.

View your existing Support Tickets

Use the same email address you used before so we can find your earlier requests.

What Happens After You Submit

Every case is logged, triaged against the priority model and confirmed by email. If first line support cannot resolve it, the case is escalated to second line support, and for severity 1 and 2 straight to our incident manager. You are kept informed at the update frequency defined in your service level agreement.

First Response Times

Measured for 95% of cases, within the support window: 09:00 to 17:00 Amsterdam time on business days, unless your agreement says otherwise.

Severity	Basic	Pro	Business	Enterprise
S1 Critical	reasonable effort	4 hours	4 hours	1 hour
S2 High	reasonable effort	1 business day	4 hours	2 hours
S3 Medium	reasonable effort	2 business days	1 business day	1 business day
S4 Low	reasonable effort	5 business days	2 business days	2 business days

Resolution targets per severity and plan are set out in our General Terms & Conditions, or in your own service level agreement where you have one.

Email

Send your case to support@blits.ai, including the type of request, a subject, a description and the severity as you see it.

Platform Widget

Use the help button inside the Blits.ai platform to create a case without leaving your work.

Phone and Account Manager

For critical (S1) and high (S2) production incidents, call the support phone line shared with your account or contact your account or project manager directly. Phone support is available on the plans that include it, as recorded in your agreement.

Security Incidents

Reporting a data breach, data loss or security incident? Mention this clearly in your case; it is routed immediately to our security manager.

Check the platform status first

Availability, ongoing incidents and maintenance windows are published on our public status page.

Visit status.blits.ai