Chatbots

On Blits.ai this is an AI agent grounded in a knowledge base with hybrid retrieval over the organization's approved content, with flows for journeys that must follow fixed steps and custom functions for read only lookups such as request or case status. Language detection and multi language content let one agent serve customers in their own language.

The same agent runs on voice (streaming speech recognition and synthesis, DTMF, call transfer), web chat, WhatsApp, SMS and Facebook Messenger, and inside the organization's own app through the API channel. Human handover passes the conversation transcript to a live agent platform (Salesforce, Freshdesk or Zoho SalesIQ) or transfers the call on voice, and supervisors can monitor and take over live, including on calls.

Guardrails check input and output, PII masking runs at the gateway, test suites hold multi turn conversation sets built from real transcripts that you run before each change goes live, monitors check key journeys on a schedule, and analytics show interactions, satisfaction, sentiment and top intents, with conversation logs to review every handover. The platform is model agnostic.

Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises.

On Blits.ai this is an AI agent with a knowledge base that holds product guides and how to content, retrieved with hybrid search, plus SQL knowledge bases or custom functions that query the product catalog, live price and stock (REST calls or SQL queries). The agent asks clarifying questions, recommends and compares, and the chat widget shows the result as product recommendation, retail and order cards or a carousel; basket and reservation actions are custom functions with their own limits.

The same assistant runs on web chat, WhatsApp, voice and a mobile app (through the REST or WebSocket API channel), and can appear as a digital human, a photorealistic avatar streamed to the browser. Guardrails block prompt injection and apply the retailer's own policies on unsafe advice, PII masking protects personal data, and human handover routes complex projects to an expert. Test suites run category question sets on every change, analytics show satisfaction, response feedback and top intents, and the platform is model agnostic. Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises, as needed.

On Blits.ai this is an AI agent with a small set of custom functions that call the bank's servicing APIs as REST calls, each scoped to one action, combined with a knowledge base that holds only approved product and fee content, retrieved with hybrid search. Regulated journeys such as a card block follow a flow with deterministic steps that calls the bank's own step up authentication through a custom function; open questions go to the agent.

The same agent serves web chat, WhatsApp, SMS and voice, and the bank's mobile app through the REST or WebSocket API channel, with streaming speech recognition and synthesis on the phone. Guardrails check input and output, PII masking and card number tokenization happen at the gateway before text reaches a model, and human handover passes the conversation to a live agent platform such as Salesforce, Freshdesk or Zoho SalesIQ, with the history (optionally summarized by AI) retrieved in the flow. Test suites run multi turn conversations per intent on every change, and analytics show interactions, top intents and satisfaction. The platform is model agnostic, so the bank can choose or switch the underlying model per agent.

On Blits.ai this is an AI agent with a knowledge base of policy wordings and endorsements, searched with hybrid retrieval, plus custom functions that call the policy administration system's REST APIs to fetch the customer's own schedule and wording version and to make mid term changes. Regulated journeys, such as changing payment details, run as a flow with an authentication step, and payment links handle any premium due.

The same agent serves web chat, WhatsApp and voice, and the insurer's own mobile app through the REST or WebSocket API channel, with streaming speech on the phone and multi language support. Guardrails check inputs and outputs, PII masking and card number tokenization happen at the gateway, and human handover passes the summary to the contact center, including live takeover. Test suites replay real coverage questions on every wording release, analytics show interactions, satisfaction and top intents, and conversation logs show each handover in full.

On Blits.ai this is an AI agent grounded in a knowledge base that holds only official guidance, ingested from documents and crawled websites that can be recrawled, and retrieved with hybrid search, so every answer can cite its source. Guardrails check input and output, the platform default blocks prompt injection, and PII masking at the gateway removes personal data before text reaches a model. Fixed journeys such as "which office do I need" run as a flow, with language detection and translation blocks for multilingual service.

The same agent serves web chat, WhatsApp and voice, reaches a mobile app through the REST or WebSocket API channel, and human handover passes the conversation to the contact center. Test suites replay real questions with ideal answers on every content or model change, monitors check live answers on a schedule, and analytics break down untrained questions and unexpected answers. The platform is model agnostic. Run Blits.ai in our cloud in the EU, Qatar, Singapore, the UAE, the US or Australia, in your private cloud, or fully on premises, which matters for public sector hosting rules.

On Blits.ai this is an AI agent with a knowledge base of approved product and pricing content, retrieved with hybrid search, and the ready made HubSpot, Microsoft Dynamics 365 or Zoho tools (or custom functions for another CRM such as Salesforce) to look up accounts, create leads and log the conversation. Qualification questions and routing rules can run in a flow with deterministic conditions, while the agent handles the open conversation; booking a meeting is a function call to the calendar.

The agent runs on web chat (with proactive popup messages), WhatsApp, email and voice, where it can transfer a live call to a rep. Guardrails block prompt injection by default, and an input and output policy you write can stop commitments on price; PII masking protects contact data, and the GDPR toolkit handles consent messages and data removal. Human handover brings a rep into the conversation, and a flow can send an AI summarized conversation history to the sales team. Test suites replay qualification scenarios on every change, and analytics show interactions, satisfaction and sentiment. The platform is model agnostic.