AI agent for apartment leasing inquiries and resident service

Asset Living, a Houston based property manager with more than 450,000 units, uses EliseAI's leasing, delinquency, maintenance, renewals and voice products to automate routine prospect and resident communications around the clock. In a joint announcement in September 2025 it reported more than 130,000 personalized payment reminders in the second quarter of 2025, a 600 basis point increase in on time rent payments, a 300 basis point increase in occupancy and 78.2 hours of incremental staff capacity per community per month. It is piloting AI guided tours and lease audits.

AvalonBay describes an operating model in which on site associates are supported by a centralized shared services organization and a technology platform that incorporates automation and AI. Its executives told Nareit that an AI assistant named Sidney answers prospects' common questions before self guided tours, that renewals are handled AI first with a central associate following up when the AI cannot answer, and that residents submit and track maintenance requests digitally. The company opened a second customer care center in San Antonio to extend leasing, renewal and service support; the article carries no date, and its wording (17 years since the first center opened in 2007, a San Antonio opening "this spring") places those details around 2024.

Equity Residential, a large US apartment REIT, lists artificial intelligence responses to customer inquiries, self guided tours and enhanced service and maintenance management among its operating technology in its annual report, and says it has incorporated generative and/or agentic AI within its business. According to Multifamily Dive's report of the fourth quarter 2025 earnings call, the company's chief operating officer said its first round of centralization, automation and AI in parts of the leasing process had cut on site payroll by 15%, and that it expects more AI enabled applications and other automation, added over the next 18 months, to reduce on site payroll by a further 5% to 10% over the next several years (a forecast).

Avenue5 Residential, a multifamily property management services provider that oversees more than 153,000 units across 23 states and Washington, DC, rolled out EliseAI's LeasingAI product across nearly 50,000 units to handle the entire upper end of the leasing funnel: responding to leads instantly, filtering out unqualified traffic and scheduling tours. In EliseAI's customer story, Avenue5 replaced a patchwork of single purpose leasing and marketing automation tools with EliseAI's built in capabilities, and its operations and marketing leaders track the uplift from lead to tour, on site team time savings and marketing cost per lease through EliseAI's dashboards.

CAF Management, a Frisco, Texas based multifamily operator with more than 24,000 units across Texas, Arizona and Oklahoma, launched a centralized operations team in June 2025 paired with an EliseAI virtual assistant it calls "Harper." In EliseAI's case study, from October through December 2025 Harper sent 170,000 leasing messages at a 90% automation rate, scheduled 7,044 tours, facilitated 4,500 applications and supported 996 signed leases, handing off requests that need judgment to CAF's 11-person centralized team with full conversation context.

GoldOller Real Estate Investments, an operator with more than 48,000 units across New York, Florida and Michigan spanning market rate, affordable and single family communities, deployed EliseAI's AI-Guided Tours alongside LeasingAI, EliseCRM and its delinquency product. In EliseAI's case study of 46 communities between August 2025 and February 2026, AI-Guided Tours outperformed conventional tour show rates by 3.4% and contributed 42.7% of net new leases across those communities, with 25% of AI-Guided Tours conducted outside office hours.

Landmark Properties, a student and conventional housing operator with $15 billion of assets under management and more than 115 communities, piloted EliseAI's AI Guided Tours (AIGT) at three communities to replace a self guided touring product that required a downloaded app, then rolled it out to its full portfolio of more than 100 properties. In EliseAI's case study, AIGT accounted for 51% of gross tours at the pilot sites against about 10% for the prior tool, drove a 42% increase in tour volume outside staffed hours, and converted leads to leases at a 13% rate against 11% for the prior tool, an 18% relative difference the case study credits to integrated follow up after the tour.

Olympus Property, a vertically integrated multifamily investment and management firm with more than 125 properties, consolidated its onsite technology stack onto EliseAI's LeasingAI, VoiceAI, MaintenanceAI, DelinquencyAI and RenewalAI. In EliseAI's case study, over 2025 its leasing assistant "Oliver" sent more than 948,000 messages, scheduled nearly 48,000 tours and contributed to almost 10,000 signed leases, 37% of them from after hours leads, while VoiceAI answered nearly 245,000 inbound calls and converted 1,123 of them to signed leases, and the portfolio saw a 4.2 percentage point increase in lead to lease conversion.

Oxford Companies, Ann Arbor's largest private commercial landlord, manages 567 residential units of primarily University of Michigan student housing across scattered sites with a centralized leasing team, and deployed EliseAI's LeasingAI, VoiceAI, DelinquencyAI and ResidentAI, naming its assistant "Stella." In EliseAI's case study, over the first twelve months Stella engaged 2,612 leads and converted 177 to signed leases at a 7% lead to lease rate with a median nine days from first contact to lease signed, VoiceAI answered 100% of inbound calls, and collections rose by 90 basis points with on time rent payments up 350 basis points.

RPM Living, a property management company with nearly 220,000 units under management, built a Managed Services division that centralizes leasing, resident concierge, maintenance intake, renewal management and resident account management with EliseAI's agentic AI. Almost 50,000 units signed up for the offering during the 2025 budgeting season after a year of piloting. In EliseAI's case study, the Managed Services team reported a 2% occupancy increase, an 8% improvement in on time rent payments, an 8% faster renewal process with a 7% higher renewal conversion rate against national averages, and 91% of communications automated.

WinnCompanies manages roughly 105,000 units, and its WinnResidential arm runs the largest affordable housing portfolio in the US. WinnResidential deployed EliseAI's LeasingAI, VoiceAI and ResidentAI across large sections of that portfolio from the middle of 2025, through an assistant named "Maya" that handles text, email, chat and voice. Across 294 communities it also runs DelinquencyAI. In EliseAI's case study, Maya autonomously collected $47.1 million in rent, including $16.8 million of balances 30 or more days delinquent, the delinquency rate fell from 25.9% to 14.6%, the collection rate rose from 74.1% to 85.4%, and onsite teams got back 11.3 hours per community per week across leasing, maintenance, delinquency and renewals work, at a 90% automation rate across interactions.

Lantower Residential, which operates about 8,000 units across Texas, Florida and North Carolina, restructured its leasing, admin and financial workflows around a 32 person centralized team supported by EliseAI's Delinquency, VoiceAI, LeasingAI and Renewals products, consolidating the assistant community manager and leasing agent roles on site into a single Resident and Prospect Experience Specialist. In EliseAI's customer story, this hybrid model drove a 7% conversion rate from lead to lease, more than double the industry average, and cut the average time to collect 90% of balances from 10 days to 5.

SRG Residential, a third party multifamily property manager operating more than 40,000 units across Texas, Arizona, Nevada, Colorado, Washington and California, deployed EliseAI's LeasingAI, ResidentAI and VoiceAI to support prospects and residents around the clock. In EliseAI's customer story, the deployment automated 80% of prospect messages and produced a 245% jump in lead capture rates, drove a 47% tour rate from email leads with overall conversion from lead to lease above 5%, defused one in five calls flagged as emergencies, cutting overtime technician costs, and shaved 60 basis points off delinquency rates while cutting the time to 95% collected by two days. In total, 45 SRG Residential communities run LeasingAI, with ResidentAI and VoiceAI spreading portfolio wide.