34 organizations in 8 countries run these use cases in public. 95% of those 40 deployments disclose a measurable outcome.
Cross industryTechnology and software
An AI agent that continuously reads an organization's cloud usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.
Deployments
2 public, best grade C
Reported cost reduction
at least 40%
Akamai Technologies, organization claim
Cross industryTechnology and software
An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.
Deployments
2 public, best grade C
Reported productivity gain
50%
SeatGeek, vendor claim
Cross industryTechnology and software
An assistant that gathers an employee's work history, goals and peer feedback from the systems a manager already uses, and drafts a first version of the performance review for the manager to edit, rewrite or reject, so the manager starts from a grounded summary instead of a blank form and a stack of six months of context to recall from memory.
Deployments
2 public, best grade C
Reported cycle time reduction
84%
Case Status, vendor claim
Cross industryTechnology and software
An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.
Deployments
4 public, best grade C
Reported conversion uplift
19%
8x8, vendor claim
Cross industryBanking
An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.
Deployments
6 public, best grade B
Reported employee adoption
94%
Mercari US, vendor claim
Cross industryTechnology and software
An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
Deployments
7 public, best grade C
Cross industryPharma and life sciences
An AI agent that checks every travel and expense report line against policy, receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.
Deployments
2 public, best grade C
Reported automation rate
72%
Databricks, vendor claim
Cross industryBanking
An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments
4 public, best grade B
Reported contact deflection
30%
Mapbox, organization claim
Cross industryBanking
An employee self service assistant that answers questions on leave, pay and tax forms, benefits, expenses, travel and conduct policies from the organization's own HR documents, personalized to the employee's country and role, and starts simple HR transactions such as leave requests or employment letters in the HR system.
Deployments
4 public, best grade B
Reported employee adoption
99%
IBM, organization claim
Cross industryBanking
An AI assistant in the developer's IDE and code review flow that completes and generates code, explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
Deployments
6 public, best grade B
Median productivity gain
20%
3 deployments
Cross industryGovernment and public sector
Generative AI that helps learning and development teams turn source material such as procedures, product documentation and policies into training: course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments
5 public, best grade B
Reported cycle time reduction
90%
Zoom, vendor claim
Cross industryBanking
AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
5 public, best grade B
Median accuracy
90%
3 deployments
Cross industryBanking
AI that reads legacy code such as COBOL, PL/I or old Java, explains what each program does, maps its data flows and dependencies, drafts the equivalent modern code or specification, and generates the regression tests needed to prove the new system behaves like the old one.
Deployments
5 public, best grade B
Reported cycle time reduction
about 50%
Google, organization claim
Payments and cardsTechnology and software
AI that helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, by checking what a business really sells and how risky it is at onboarding, and then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments
4 public, best grade B
Reported alert volume reduction
about 89%
Weave Communications, vendor claim
Cross industryProfessional services
AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
Deployments
4 public, best grade C
Reported cycle time reduction
80%
Industrialized Construction Group, vendor claim
Cross industryHealthcare
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
4 public, best grade B
Cross industryGovernment and public sector
AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments
5 public, best grade B
Cross industryGovernment and public sector
A copilot for asynchronous service work that drafts the reply to an incoming customer email, message or ticket once it has reached an agent: it summarizes the request, pulls the relevant customer data and approved knowledge, and drafts a reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments
6 public, best grade B
Reported cycle time reduction
about 50%
HYPE, vendor claim
Technology and softwareGovernment and public sector
AI that reads product requirements, specifications or recorded sessions, checks them for gaps, ambiguity and contradictions, and drafts structured user stories, acceptance criteria and test cases (for example in Gherkin) that QA engineers review, with each item traced back to the requirement it covers.
Deployments
5 public, best grade B
Reported cycle time reduction
67%
LTIMindtree, vendor claim
Cross industryBanking
An assistant that turns a business user's plain language question into a query against governed data, runs it under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments
3 public, best grade B
Cross industryBanking
A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
5 public, best grade B
Reported productivity gain
15%
Definity, vendor claim
