63 organizations in 12 countries run these use cases in public. 92% of those 71 deployments disclose a measurable outcome.
Cross industryManufacturing
AI candidate sourcing and talent rediscovery is AI that builds and works the candidate pipeline before an application arrives, for recruiters filling open roles. It matches open roles against a company's own past applicants sitting unused in the applicant tracking system, ranks and surfaces the best fits for a recruiter to approach, and optimizes career site content and outreach to attract more of the right applicants, instead of a recruiter starting each search from an empty external search or a job board.
Deployments
3 public, best grade C
Reported cycle time reduction
30%
AtkinsRéalis, vendor claim
Cross industryTechnology and software
An AI agent that continuously manages an organization's cloud spending to cut waste. It reads usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.
Deployments
7 public, best grade C
Median cost reduction
50%
5 deployments, 1 "up to" value left out
Cross industryTechnology and software
AI data quality monitoring is an AI agent that watches data pipelines and tables continuously and flags anomalies before they reach a dashboard or a downstream model. It uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, and traces the lineage back to the change that caused an anomaly so an engineer can fix the source, not just the symptom.
Deployments
8 public, best grade C
Median time to repair reduction, vendor reported
20%
3 deployments
Cross industryTechnology and software
Performance review drafting is an AI agent that gathers an employee's work history, goals and peer feedback and drafts a first version of the performance review for a manager. It draws on the systems the manager already uses, and the manager edits, rewrites or rejects the draft, so they start from a grounded summary instead of a blank form and six months of context to recall from memory.
Deployments
7 public, best grade B
Reported cycle time reduction
84%
Case Status, vendor claim
Cross industryTechnology and software
An inbound lead qualification agent is an AI agent that engages inbound prospects the moment they arrive, qualifies them and books a meeting or hands them to the right salesperson. It works on the website, chat, messaging or the sales phone line, answers their first questions, qualifies against the organization's criteria, and writes the conversation context into the CRM so the salesperson receives a ready conversation.
Deployments
8 public, best grade C
Median conversion uplift, vendor reported
19%
3 deployments
Cross industryBanking
An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group. It runs in Microsoft Teams, Slack or the intranet, covers requests such as password and MFA resets, account unlocks, VPN, device and software requests, and acts in the identity and IT service management systems, attaching the context when it hands a request on.
Deployments
9 public, best grade B
Median employee adoption
90%
3 deployments
Cross industryTechnology and software
An AI agent for outbound sales prospecting researches target accounts and contacts, and drafts personalized outbound outreach for a sales team. It writes the emails, LinkedIn messages and call scripts from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
Deployments
7 public, best grade C
Cross industryPharma and life sciences
A travel and expense audit agent is an AI agent that checks every travel and expense report line against policy, for auditors. It checks receipts and prior submissions instead of a small manual sample, flags duplicates, altered receipts and policy violations with the evidence attached, and auto approves the clean majority so auditors spend their time on the reports that are genuinely risky.
Deployments
8 public, best grade C
Median automation rate, vendor reported
72%
3 deployments
Cross industryBanking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments
6 public, best grade B
Reported contact deflection
30%
Mapbox, organization claim
Cross industryBanking
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
Deployments
7 public, best grade B
Median employee adoption
86%
4 deployments
Cross industryBanking
An AI coding assistant helps software developers by completing and generating code in their IDE and code review flow. It also explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
Deployments
10 public, best grade B
Median productivity gain
22.5%
4 deployments, 1 "up to" value left out
Technology and softwareMedia and entertainment
AI content moderation for trust and safety scans user generated content, such as live video, images, chat and audio, against an online platform's policy in real time. It removes or hides the clearest violations and routes borderline cases to a human moderator with its reasoning attached, so the platform can review far more content than a human team alone while keeping irreversible decisions with a person.
Deployments
3 public, best grade C
Cross industryTechnology and software
AI that checks an organization's pay decisions for unexplained gaps by gender, race or other protected characteristics. It statistically analyzes pay data, and at the point a recruiter or manager sets a starting salary, a raise or a promotion increase, it checks the proposed number against pay bands and equity rules and flags a decision before it creates a new gap, instead of finding it in next year's audit.
Deployments
9 public, best grade C
Reported cost reduction
25%
Elevance Health, vendor claim
Cross industryGovernment and public sector
Training content generation is AI that helps learning and development teams turn source material into employee training content. It turns procedures, product documentation and policies into course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments
9 public, best grade B
Reported cycle time reduction
90%
Zoom, vendor claim
Cross industryTechnology and software
Employee attrition prediction and retention analytics uses machine learning to score each employee's risk of resigning, for HR and managers. It scores that risk from HR, performance, engagement and compensation data, surfaces the factors driving it for a manager or HR business partner, and feeds an aggregate view of where attrition is concentrated, so retention effort goes to the people and teams most likely to leave instead of being spread evenly or applied only after someone resigns.
Deployments
2 public, best grade B
Reported accuracy
about 95%
IBM, organization claim
Cross industryBanking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
9 public, best grade B
Median time to repair reduction
72%
5 deployments
Cross industryBanking
AI for legacy code modernization reads old code such as COBOL and explains what each program does. It also works on languages like PL/I or old Java, mapping each program's data flows and dependencies, drafting the equivalent modern code or specification, and generating the regression tests needed to prove the new system behaves like the old one.
Deployments
7 public, best grade B
Reported cycle time reduction
about 50%
Google, organization claim
Payments and cardsTechnology and software
AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward. It checks what a business really sells and how risky it is at onboarding, then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.
Deployments
8 public, best grade B
Reported alert volume reduction
about 89%
Weave Communications, vendor claim
Technology and softwareCross industry
AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams. It gathers these from support tickets, app store reviews and error monitoring tools, then sorts them by severity, component and likely duplicate before routing each to the right team. For well specified defects, it drafts a starting code change or reproduction steps for an engineer to review.
Deployments
2 public, best grade C
Reported accuracy
90%
Gelato, vendor claim
Cross industryProfessional services
AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals. It breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
Deployments
7 public, best grade C
Reported handling time reduction
75%
GroupeActive, organization claim
Cross industryHealthcare
Security alert triage and investigation is an AI agent in the security operations centre that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI vulnerability remediation is AI that takes security findings from scanners, fuzzers and bug reports and turns the real ones into a drafted code fix for developers. It filters out duplicates and false positives, reproduces and ranks the findings, and drafts a fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
6 public, best grade B
Reported automation rate
about 70%
AMD, vendor claim
Cross industryGovernment and public sector
AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates. It transcribes a team, project, board or case meeting, online or in person, with the participants' knowledge, for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments
8 public, best grade B
Cross industryGovernment and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments
7 public, best grade B
Reported cycle time reduction
about 50%
HYPE, vendor claim
Technology and softwareGovernment and public sector
Requirements to test cases is AI that reads product requirements, specifications or recorded sessions and drafts structured user stories, acceptance criteria and test cases for QA engineers to review. It also checks the source for gaps, ambiguity and contradictions, drafts the cases in a format such as Gherkin, and traces each item back to the requirement it covers.
Deployments
6 public, best grade B
Reported cycle time reduction
67%
LTIMindtree, vendor claim
Cross industryBanking
A governed text to SQL analytics assistant turns a business user's plain language question into a query against governed data. It runs the query under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments
6 public, best grade B
Cross industryBanking
Live agent assist is AI that helps a contact centre agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
16 public, best grade B
Median productivity gain
20.5%
4 deployments
