Library changelog
What was added, updated, corrected or verified again in the AI Use Case Library, newest first.
11 November 2026
- AI agent for account and card servicing: Added deployments: Arab Bank, Emirates Islamic, Garanti BBVA, MONETA Money Bank, Trust Bank, Vision Bank.
- AI agent for apartment leasing inquiries and resident service: Added deployments: GESOBAU AG.
- AI agent for autonomous supplier negotiation: First published
- AI agent for branch finding and appointment booking: Added deployments: Sparkassen (German savings banks).
- AI agent for candidate sourcing and talent rediscovery: Added deployments: Activision Blizzard, Vodafone.
- AI agent for complaints recognition, investigation and response: Added deployments: Alnylam Pharmaceuticals.
- AI agent for complaints recognition, investigation and response: Added deployments: Synovus Financial, Yorkshire Building Society.
- AI agent for device and connectivity troubleshooting on voice and chat: Added deployments: Deutsche Telekom, KPN.
- AI agent for early collections and hardship support: Added deployments: DAMAC Properties.
- AI agent for early collections and hardship support: Added deployments: mBank.
- AI agent for EV charging driver support and charger troubleshooting: First published
- AI agent for fan and ticketing service at sports clubs: First published
- AI agent for first line contact center service: Added deployments: AOK PLUS, BLS AG, bunq, DATEV eG, Deutsche Telekom, Deutsche Rentenversicherung Hessen, E.ON Next, Essent, Finnair, KBC, KPN, Lascana, Movistar Plus+, Münchener Verein Versicherungsgruppe, Norwegian Air Shuttle, Ooredoo Oman, Ryanair, Salzburg AG, Bausparkasse Schwäbisch Hall AG, Swiss Life Germany, Swisscom, Trainline, Ministry of Finance (United Arab Emirates), Uelzener Versicherungs-Gruppe, Umniah, UmweltBank AG, University Hospitals Sussex NHS Foundation Trust, Württembergische Versicherung AG, Zain Jordan.
- AI agent for first line contact center service: Added deployments: Alizz Islamic Bank, Aman Bank, Amen Bank, Arab Bank, DNB, Emirates NBD, Garanti BBVA, Jordan Kuwait Bank, MONETA Money Bank, National Bank of Bahrain, Trust Bank.
- AI agent for fraud alert triage: Added deployments: Lloyds Banking Group.
- AI agent for fraud alert triage: Added deployments: Mashreq.
- AI agent for IT service desk resolution: Added deployments: Azm, mobilezone, Salesforce, University of the West of England Bristol, Wellstar Health System.
- AI agent for newspaper and publisher subscriber service: First published
- AI agent for parcel tracking and delivery exceptions: Added deployments: Overseas Express, SPL (Saudi Post).
- AI agent for payment initiation within a customer mandate: Added deployments: Aldar Properties.
- AI agent for personalized offers and rewards: Added deployments: Warba Bank.
- AI agent for public transit passenger information and disruption reporting: Added deployments: NMBS/SNCB.
- AI agent for public transit passenger information and disruption reporting: Added deployments: PT Kereta Api Indonesia (Persero), South Central Railway.
- AI agent for SME financial admin and cash management: Added deployments: Finom, Starling Bank.
- AI agent for source of wealth due diligence in private banking: Added deployments: DBS Bank.
- AI agent for utility billing, payments, meter readings and move in or move out: Added deployments: Dubai Electricity and Water Authority (DEWA), ENGIE Belgium, E.ON Grid Solutions, E.ON Next, Essent, evm, MAINGAU Energie GmbH, rhenag Rheinische Energie.
- AI ambient scribe for clinical documentation: Added deployments: Dubai Health, M42, Mediclinic Middle East.
- AI assistant for airport passengers on kiosks, holograms and chat: Added deployments: Flughafen Berlin Brandenburg GmbH, Qatar Company for Airports Operation and Management (MATAR).
- AI assistant for citizen information and government services: Added deployments: Council of Health Insurance (Saudi Arabia); Central Agency for Organization and Administration (Egypt); Labour Market Regulatory Authority (Bahrain); Ministry of Education and Higher Education, Qatar.
- AI assistant for citizen information and government services: Added deployments: Gangnam-gu Office, Sunshine Coast Council.
- AI assistant for hospital lobby questions, symptom routing and wayfinding: First published
- AI assistant for mortgage servicing borrower requests: First published
- AI assistant for procurement and supplier contract review: Added deployments: CompSource Mutual Insurance Company, Western Union.
- AI assistant for retail store associates: Added deployments: Ace Hardware, Albert Heijn.
- AI assistant for student enrollment and student services: Added deployments: Empire State University, Sharjah Maritime Academy, University of Arizona Eller College of Management, University of Cape Town, University of Central Florida, University of Hawaii.
- AI assistant for teachers: lesson planning and classroom resources: Added deployments: Woodland Academy Trust.
- AI avatar videos for public information in many languages: Added deployments: Ministry of Social Policy of Ukraine.
- AI blocking of phishing and scam text messages in the operator network: First published
- AI cash flow underwriting for small business loans: Added deployments: State Bank of India.
- AI coding assistant for software developers: Added deployments: Emirates NBD.
- AI content moderation for trust and safety at online platforms: Added deployments: Highrise.
- AI copilot for corporate client briefings and call reports: Added deployments: Mashreq.
- AI copilot for marketing content with compliance pre review: Added deployments: Moderna.
- AI copilots for production scheduling and sequencing: Added deployments: Lenovo.
- AI digital human guide for banks and insurers: Added deployments: NH Nonghyup Bank, Sparkassen (German savings banks).
- AI document intelligence for unstructured forms and documents: Added deployments: Tokio Marine Insurance UAE.
- AI document intelligence for unstructured forms and documents: Added deployments: Absa Group, Emirates NBD.
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies: Added deployments: France Travail, Freie und Hansestadt Hamburg.
- AI drafting of clinical study reports and regulatory documents: Added deployments: Cepheid, UCB.
- AI drafting of radiology reports for radiologist review: Added deployments: LucidHealth, Radiology Associates of North Texas.
- AI drive through vehicle inspection for rental and delivery fleets: First published
- AI dynamic pricing and markdown optimization for retail: Added deployments: Southern Co-op.
- AI enterprise knowledge search for employees: Added deployments: Vattenfall.
- AI enterprise knowledge search for employees: Added deployments: Bank of the Philippine Islands, Kuwait Finance House.
- AI epidemic intelligence for detecting public health threat signals in open source news and social media: Added deployments: National Centre for Disease Control (NCDC), India.
- AI examination of trade documents under letters of credit and collections: Added deployments: First Abu Dhabi Bank, HSBC.
- AI for autonomous control of industrial plant processes: Added deployments: Big West Oil LLC, Merck KGaA, Oxbow.
- AI for business onboarding (KYB) and beneficial ownership discovery: Added deployments: Emirates NBD, ruya bank.
- AI for cash application and remittance matching: Added deployments: Allegis Global Solutions.
- AI for claims triage and straight through processing: Added deployments: Allianz.
- AI for clinical trial site selection and feasibility: Added deployments: Syneos Health.
- AI for detection engineering and detection rule writing: Added deployments: Expel.
- AI for healthcare claims fraud, waste and abuse detection: Added deployments: Aésio Mutuelle.
- AI for home Wi-Fi experience optimization: Added deployments: BT Group.
- AI for inbound correspondence triage and routing: Added deployments: INPS (Istituto Nazionale della Previdenza Sociale).
- AI for insurance renewal processing and customer retention: Added deployments: Sukoon Insurance.
- AI for IT incident triage and root cause analysis (AIOps): Added deployments: Bank Muscat.
- AI for ledger and payment reconciliation: Added deployments: Dubai Electricity and Water Authority (DEWA).
- AI for legislative drafting and parliamentary question support: Added deployments: Chancellery of the Riigikogu (Parliament of Estonia).
- AI for pharmacovigilance adverse event case intake: Added deployments: Elanco.
- AI for sanctions screening alert adjudication: Added deployments: Emirates NBD.
- AI for supplier invoice processing in accounts payable: Added deployments: E.ON.
- AI for support knowledge article generation and maintenance: Added deployments: Cornerstone OnDemand.
- AI for voice of the customer and feedback analysis: Added deployments: Boubyan Bank.
- AI income and document verification for mortgage underwriting: Added deployments: NewFed Mortgage Corp; Primary Residential Mortgage, Inc. (PRMI); TD Bank Group.
- AI live interpretation at bank branch counters: First published
- AI medical coding for clinical encounters: Added deployments: M42.
- AI meeting summarization and action items: Added deployments: de Alliantie.
- AI meeting summarization and action items: Added deployments: Commercial Bank of Dubai.
- AI metadata tagging and indexing for media archives: Added deployments: Condé Nast.
- AI mortgage underwriting decision engine: Added deployments: United Wholesale Mortgage (UWM).
- AI mortgage underwriting decision engine: Added deployments: ING.
- AI quality and compliance monitoring of every customer interaction: Added deployments: Sukoon Insurance, Ministry of Finance (United Arab Emirates).
- AI quote and estimate generation from customer requirements: Added deployments: Saudia Cargo.
- AI reply drafting for customer email and support tickets: Added deployments: Deutsche Kreditbank AG (DKB), LCL, Les Affaires.
- AI research assistant in university library search: Added deployments: UC Merced Library, UHasselt (Hasselt University) Library, Waseda University Library.
- AI screening of public tenders for fraud, rigging and errors before award: Added deployments: State Audit institutions of Kazakhstan.
- AI shopping assistant for product discovery and recommendations: Added deployments: Jumia Egypt.
- AI straight through underwriting for small business cyber insurance: Added deployments: Zurich Australia.
- AI supplier discovery and scouting for procurement: Added deployments: DMG MORI.
- AI support for university admissions application review: Added deployments: University of North Carolina at Chapel Hill.
- AI travel and hotel booking concierge: Added deployments: Saudia, Trainline, Wyndham Hotels & Resorts.
- AI tutor that coaches students through problems: Added deployments: Ministry of Education (Jordan), Khalifa University.
- AI virtual assistant for health insurance member service: Added deployments: AOK PLUS, CZ, nib Group.
- AI voice agent for dealership inbound calls and service scheduling: First published
- AI voice agent for drive through and phone order taking: Added deployments: Americana Restaurants, White Castle.
- AI voice agent for freight carrier sales and driver calls: First published
- AI voice charting and end of shift note drafting for nurses: Added deployments: BruderhausDiakonie.
- AI workforce scheduling for retail stores: Added deployments: Kendra Scott.
- Conversational AI for insurance quote and buy: Added deployments: Manulife, Tuio.
- Conversational AI for loan application intake: Added deployments: CaixaBank.
- Generative AI copilot for internal audit: Added deployments: BBVA.
- Governed text to SQL analytics assistant: Added deployments: AstraZeneca.
- Real time AI assist for contact center agents: Added deployments: de Alliantie, Eneco eMobility, Essent, Nederlandse Spoorwegen, Politiken, Sukoon Insurance.
- Real time AI assist for contact center agents: Added deployments: Bank of America, Barclays US Consumer Bank, BBVA.
14 October 2026
- Agentic AI for autonomous, intent based network operations: Added deployments: stc group, Zain KSA.
- Agentic checkout for merchants, selling through third party AI shopping agents: First published
- AI agent for account and card servicing: Added deployments: Simple (Attijariwafa bank).
- AI agent for account and card servicing: Added deployments: Abu Dhabi Islamic Bank (ADIB), Emirates NBD.
- AI agent for apartment leasing inquiries and resident service: Added deployments: Aldar Properties.
- AI agent for B2B sales order capture from email, WhatsApp and PDF: First published
- AI agent for first line contact center service: Added deployments: Banque Misr, Etisalat Misr, Commercial International Bank (CIB), Royal Air Maroc, AtlantaSanad Assurance, Groupe Al Omrane, Batelco, Khaleeji Bank, Dukhan Bank, Qatar Airways.
- AI agent for first line contact center service: Added deployments: Roads and Transport Authority, Dubai (RTA); Dubai Land Department (DLD); Mashreq.
- AI agent for first line contact center service: Added deployments: New Look.
- AI agent for order status, delivery changes and returns: Added deployments: NOBULL.
- AI agent for outbound post discharge and recovery follow up calls: First published
- AI agent for payment initiation within a customer mandate: Added deployments: Alipay, Nordea, HSBC, Banco Santander, Visa Europe, Razorpay, Danske Bank.
- AI agent for payment initiation within a customer mandate: Added deployments: Warba Bank.
- AI agent for proactive customer outreach, activation and retention: Added deployments: Monee.
- AI assistant for airport passengers on kiosks, holograms and chat: First published
- AI assistant for citizen information and government services: Added deployments: Qatar Central Bank, Qatar Ministry of Commerce and Industry.
- AI assistant for citizen information and government services: Added deployments: Roads and Transport Authority, Dubai (RTA); Dubai Land Department (DLD); Ministry of Hajj and Umrah; Ministry of Interior (Saudi Arabia).
- AI assistant for citizen information and government services: Added deployments: City of Amarillo; National Agency for Information Society (AKSHI), Albania; Ministry of Digital Affairs of Poland.
- AI assistant for HR and policy questions: Added deployments: AirAsia, Vodafone Idea Limited.
- AI assistant for money transfers and bill payments by chat or voice: First published
- AI assistant for procurement and supplier contract review: Added deployments: Authority for Public Projects and Tenders and Local Content.
- AI assistant for retail store associates: First published
- AI assistant for student enrollment and student services: Added deployments: University of Northampton.
- AI assistant for tax questions and filing support: Added deployments: Direction Générale des Impôts (DGI), Morocco.
- AI assistant for telecom plan upgrades, add ons and sales: Added deployments: Batelco, Ooredoo Qatar.
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk: Added deployments: Vodafone New Zealand.
- AI avatar and translated video for corporate communications and marketing: First published
- AI avatar for pre visit patient education: First published
- AI avatar videos for public information in many languages: First published
- AI coding assistant for software developers: Added deployments: Mashreq.
- AI copilot for network operations center (NOC) fault triage: Added deployments: Zain Kuwait.
- AI copilot for plant operators and maintenance technicians: Added deployments: Saudi Energy.
- AI crowd density and flow monitoring for venues, transport hubs and pilgrimage sites: First published
- AI detection of undeclared buildings and pools from aerial imagery for property tax and cadastre updates: First published
- AI digital human guide for banks and insurers: First published
- AI document intelligence for unstructured forms and documents: Added deployments: Ministry of Human Resources and Emiratisation (MoHRE), RAKBANK.
- AI drafting of radiology reports for radiologist review: First published
- AI dubbing and voice localization for video: Added deployments: The Economist, Coursera.
- AI enterprise knowledge search for employees: Added deployments: Ma'aden, Saudi Energy, Qatar Ministry of Municipality.
- AI enterprise knowledge search for employees: Added deployments: Taiwan Business Bank.
- AI epidemic intelligence for detecting public health threat signals in open source news and social media: First published
- AI for autonomous control of industrial plant processes: First published
- AI for court and case file summarization: Added deployments: Oman Public Prosecution.
- AI for court and case file summarization: Added deployments: UAE Ministry of Justice, Abu Dhabi Judicial Department (ADJD).
- AI for court and case file summarization: Added deployments: Home Office.
- AI for creating employee training and eLearning content: Added deployments: Komatsu, Sibelco, Five Below, Novelis, Sky Italia, LATAM Airlines, Northumbria Healthcare NHS Foundation Trust.
- AI for customs risk targeting, container selection and valuation checks: Added deployments: Dubai Customs.
- AI for home Wi-Fi experience optimization: First published
- AI for insurance renewal processing and customer retention: Added deployments: JAGADIRI.
- AI for permit and license application processing: Added deployments: City and County of Honolulu, Department of Planning and Permitting.
- AI for permit and license application processing: Added deployments: Ministry of Human Resources and Emiratisation (MoHRE), Government of Ajman (Department of Digital Ajman).
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation: Added deployments: Gemeente Amsterdam.
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation: Added deployments: Ministry of Human Resources and Emiratisation (MoHRE).
- AI for voice of the customer and feedback analysis: Added deployments: AT&T.
- AI home loan assistant with pre qualification: Added deployments: InstaMortgage.
- AI legal research and drafting assistant for lawyers: Added deployments: UAE Ministry of Justice, Abu Dhabi Judicial Department (ADJD).
- AI legal research and drafting assistant for lawyers: Added deployments: Crowell & Moring LLP, GÖRG.
- AI loss prevention at self checkout and store exit: First published
- AI loyalty and rewards program personalization: Added deployments: Kwik Trip, Inc.
- AI meeting notes and CRM update for wealth advisors: Added deployments: Byas Wealth Management.
- AI meeting summarization and action items: Added deployments: Ma'aden.
- AI predictive maintenance for industrial and energy assets: Added deployments: OCP Maintenance Solutions (OCP Group).
- AI prioritization of radiology and imaging worklists: Added deployments: Sidra Medicine.
- AI prioritization of radiology and imaging worklists: Added deployments: Seha Virtual Hospital (Saudi Ministry of Health).
- AI quality and compliance monitoring of every customer interaction: Added deployments: Ministry of Human Resources and Emiratisation (MoHRE).
- AI screening of public tenders for fraud, rigging and errors before award: First published
- AI shopping assistant for product discovery and recommendations: Added deployments: Instacart, Albertsons Companies.
- AI shopping assistant for product discovery and recommendations: Added deployments: Michaels.
- AI size and fit recommendation for online fashion: First published
- AI summaries of investment research and the house view: Added deployments: Man Group, Norges Bank Investment Management, Nissay Asset Management.
- AI translation and interpretation for multilingual public services: Added deployments: UAE Public Prosecution, Presidency of Religious Affairs at the Grand Mosque and the Prophet's Mosque.
- AI translation and interpretation for multilingual public services: Added deployments: Korea Airports Corporation.
- AI travel and hotel booking concierge: Added deployments: Emirates NBD.
- AI tutor that coaches students through problems: Added deployments: Imperial Business School.
- AI video analytics and screening for physical security: Added deployments: Riyadh Municipality, Ministry of the Interior (France).
- AI visitor and tour guide for cities, museums and events: Added deployments: Presidency of Religious Affairs at the Grand Mosque and the Prophet's Mosque.
- AI visitor and tour guide for cities, museums and events: Added deployments: Schladming-Dachstein Tourist Board, Liverpool City Region Destination Partnership, Saudi Tourism Authority, Visit Qatar, Leeds Castle, Elliott Museum.
- AI visual inspection of telecom field work and cell sites: First published
- Governed text to SQL analytics assistant: Added deployments: AT&T.
- Real time AI assist for contact center agents: Added deployments: Verizon.
- Real time fraud scoring for card and instant payments: Added deployments: Arab National Bank (anb).
13 October 2026
- AI aerial imagery risk scoring for property insurance underwriting: First published
- AI agent for automated sports highlights and clipping: Added deployments: Deutsche Telekom, Premier Sports, Lega Serie A.
- AI agent for autonomous RFQ and tail spend sourcing: First published
- AI agent for contract obligation tracking and compliance: First published
- AI agent for identity and access review and certification: First published
- AI agent for network outage detection and customer communication: Added deployments: AT&T.
- AI agent for public transit passenger information and disruption reporting: Added a measured result from Schweizerische Bundesbahnen (SBB).
- AI analysis of earnings calls and other text for investment signals: Added deployments: AXA Investment Managers, J.P. Morgan Asset Management.
- AI assistant for corporate treasury teams: First published
- AI assistant for goal based financial planning: Added deployments: DBS Bank.
- AI assistant for goal based financial planning: Added deployments: Savvy Wealth.
- AI assistant for teachers: lesson planning and classroom resources: First published
- AI assisted proctoring and integrity monitoring for remote exams: Added a measured result from Duolingo.
- AI copilot for corporate client briefings and call reports: Added a measured result from Bank of America.
- AI copilot for field technicians and dispatch optimization: Added deployments: Vodafone.
- AI demand forecasting for restaurant labor and prep scheduling: Added deployments: McDonald's Georgia.
- AI demand forecasting for restaurant labor and prep scheduling: Added deployments: Chipotle Mexican Grill, Papa Johns.
- AI drafting and article summaries for newsrooms with editor review: First published
- AI drafting of social work case notes and assessments: Added deployments: Somerset Council, Ealing Council, Barnsley Metropolitan Borough Council.
- AI dubbing and voice localization for video: First published
- AI dynamic paywall and subscription propensity scoring: First published
- AI for airline fuel efficiency optimization: Added deployments: Cebu Pacific, Pegasus Airlines.
- AI for board and committee paper summarization: First published
- AI for catastrophe and exposure assessment in insurance: Added deployments: Brit.
- AI for construction schedule and progress tracking: Added deployments: Build Group, Per Aarsleff A/S.
- AI for customs risk targeting, container selection and valuation checks: Added deployments: Ghana Revenue Authority, Korea Customs Service.
- AI for customs risk targeting, container selection and valuation checks: Added deployments: Receita Federal do Brasil.
- AI for detection engineering and detection rule writing: First published
- AI for employee attrition prediction and retention analytics: Added deployments: Experian, Hewlett Packard.
- AI for freedom of information request processing: Added deployments: U.S. Food and Drug Administration.
- AI for FX exposure forecasting and hedging support: First published
- AI for immigration and visa applications, from applicant questions to case preparation: Added deployments: Immigration, Refugees and Citizenship Canada; Papua New Guinea Immigration and Citizenship Services Authority; General Directorate of Residency and Foreigners Affairs, Dubai.
- AI for litigation and recovery triage: Added deployments: Gallagher Bassett, Aksigorta.
- AI for parametric insurance claims triggering: Added deployments: City of Fremont, Liberty Mutual.
- AI for product feedback and bug report triage: Added deployments: Salesforce, Mozilla.
- AI for statement, tax certificate and confirmation letter generation: First published
- AI for threat intelligence collection and reporting: First published
- AI generated ad creative production and testing: Added deployments: Dandy Blend, Hisense Mexico.
- AI generated live sports commentary and data storytelling: Added deployments: The All England Lawn Tennis Club (Wimbledon), Masters Tournament (Augusta National), United States Tennis Association (USTA).
- AI leak detection for water distribution networks: First published
- AI loyalty and rewards program personalization: First published
- AI mortgage underwriting decision engine: First published
- AI predictive maintenance for aircraft fleets: Added deployments: easyJet.
- AI propensity to pay scoring for arrears and debt collection: First published
- AI research assistant in university library search: First published
- AI review and extraction of existing estate and trust documents: Added deployments: Robertson Stephens, True North Advisors.
- AI robotics for kitchen frying: Added a measured result from White Castle Management Co.
- AI robotics for kitchen frying: Added deployments: Levy, Wing Zone, Americana Restaurants.
- AI route optimization for delivery fleets and trucks: First published
- AI self help assistant for self represented litigants and legal aid clients: Added deployments: Atlanta Legal Aid Society, Bay Area Legal Services, Hawaii State Judiciary.
- AI straight through underwriting for small business cyber insurance: First published
- AI supplier discovery and scouting for procurement: First published
- AI support for university admissions application review: First published
- AI triage for case admissibility and selection at supreme and constitutional courts: Added deployments: Superior Tribunal de Justiça, Tribunal Superior do Trabalho.
- AI underwriting and credit risk decisioning for buy now pay later: Added deployments: Klarna.
- AI virtual assistant for health insurance member service: First published
- AI visitor and tour guide for cities, museums and events: Added a measured result from Madrid Destino.
- AI visitor and tour guide for cities, museums and events: Added deployments: Centre Pompidou.
- AI voice agent for drive through and phone order taking: Added deployments: Taco Bell, Bojangles.
- AI wildfire smoke detection cameras for utilities: First published
- Conversational AI for insurance quote and buy: Added deployments: Plymouth Rock Assurance, Aviva.
- Generative AI voice assistant in the car: Added deployments: NIO.
1 October 2026
- Agentic AI for autonomous, intent based network operations: Added deployments: China Mobile.
- AI agent for account and card servicing: Added deployments: KB Kookmin Card.
- AI agent for corporate credit analysis and credit memo drafting: Added deployments: Shinhan Bank.
- AI agent for first line contact center service: Added deployments: Vietcombank, China Unicom Sichuan, Kotak Mahindra Bank.
- AI agent for fraud alert triage: Added deployments: Kinecta Federal Credit Union.
- AI agent for order status, delivery changes and returns: Added deployments: Woolworths Group.
- AI agent for payment initiation within a customer mandate: Added deployments: Walmart.
- AI assistant for citizen information and government services: Added deployments: Department of Information and Communications Technology (DICT); the Ministry of Education, Higher Education and Vocational Education of Sri Lanka; Australian Taxation Office.
- AI assistant for citizen information and government services: Added deployments: City of New York.
- AI assistant for corporate and commercial client servicing: Added deployments: China Merchants Bank.
- AI coding assistant for software developers: Added deployments: Hitachi.
- AI copilot for field technicians and dispatch optimization: Added deployments: Advanced Info Service (AIS).
- AI copilot for plant operators and maintenance technicians: Added deployments: Daikin Industries.
- AI demand forecasting and automated replenishment for retail: Added deployments: Aeon Retail.
- AI early warning for sepsis and in hospital clinical deterioration: Added deployments: Western Sydney Local Health District (NSW Health).
- AI enterprise knowledge search for employees: Added deployments: PLDT, All Nippon Airways, Cathay Financial Holdings, Insurance Australia Group.
- AI for aircraft turnaround and ground handling optimization: Added deployments: Delhi International Airport Limited (DIAL).
- AI for catastrophe and exposure assessment in insurance: Added deployments: Security First Insurance.
- AI for claims triage and straight through processing: Added deployments: ZhongAn Online P&C Insurance.
- AI for clinical trial site selection and feasibility: Added deployments: ICON plc.
- AI for immigration and visa applications, from applicant questions to case preparation: Added an independent inspection result for Home Office (Visa, Status and Information Services).
- AI for mobile network planning and capacity optimization: Added deployments: China Mobile.
- AI for photo based damage assessment in insurance claims: Added deployments: Ping An Insurance (Group) Company of China, ZhongAn Online P&C Insurance.
- AI for radio access network energy optimization: Added deployments: China Mobile.
- AI generated ad creative production and testing: Added deployments: Alibaba Group.
- AI income and document verification for mortgage underwriting: Added deployments: Westpac.
- AI knowledge assistant for wealth advisors and relationship managers: Added deployments: HSBC.
- AI marketing personalization at scale: Added deployments: Techcombank.
- AI predictive maintenance for aircraft fleets: Added deployments: Qantas.
- AI predictive maintenance for aircraft fleets: Added deployments: Cathay Pacific.
- AI predictive maintenance for freight rail rolling stock: Added deployments: Canadian Pacific Kansas City.
- AI predictive maintenance for industrial and energy assets: Added deployments: Tenaga Nasional Berhad (TNB), Tokyo Electric Power Grid (TEPCO Power Grid).
- AI prioritization of radiology and imaging worklists: Added deployments: Singapore General Hospital (SGH).
- AI quality and compliance monitoring of every customer interaction: Added deployments: KDDI.
- AI quality inspection on the production line: Added deployments: Haier Group.
- AI recommendation and personalization engine for streaming and media: Added deployments: Globo.
- AI self help assistant for self represented litigants and legal aid clients: Added a measured result from People's Law School.
- AI sign language avatar translation for public information: Added deployments: Transport for All.
- AI spam and scam call blocking for mobile and landline subscribers: Added deployments: Bharti Airtel.
- AI system and model inventory with shadow AI discovery: Added deployments: Department of Climate Change, Energy, the Environment and Water (DCCEEW).
- AI tenant screening with fair housing safeguards: Added deployments: Kane Realty Corporation.
- AI translation and interpretation for multilingual public services: Added deployments: Digital India BHASHINI Division.
- AI travel and hotel booking concierge: Added deployments: Indian Railway Catering and Tourism Corporation (IRCTC).
- AI tutor that coaches students through problems: Added deployments: Eedi.
- AI visitor and tour guide for cities, museums and events: Added deployments: Museo Miraflores.
- Generative AI voice assistant in the car: Added deployments: BYD.
- Real time AI assist for contact center agents: Added deployments: AIA Group, CIMB Niaga, Singapore Airlines, SK Telecom.
- Real time fraud scoring for card and instant payments: Added deployments: OVO.
30 September 2026
- AI agent for account and card servicing: Added deployments: BPCE Group.
- AI agent for account and card servicing: Added deployments: Abu Dhabi Commercial Bank (ADCB), Equity Bank Kenya, Zenith Bank.
- AI agent for automated sports highlights and clipping: First published
- AI agent for complaints recognition, investigation and response: Added deployments: CaixaBank.