116 organizations in 20 countries run these use cases in public. 36% of those 134 deployments disclose a measurable outcome.
Cross industryBanking
An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve. It logs the complaint against the regulatory definition, classifies its root cause and severity, gathers the evidence, drafts the acknowledgement and the response, and tracks every statutory deadline until the case is closed.
Deployments
5 public, best grade B
Reported accuracy
about 95%
Crédit Agricole Bank Polska, vendor claim
Wealth and asset managementBanking
A suitability assessment assistant is an AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation. It checks this against the firm's rules, flags mismatches, and drafts the suitability rationale and report for the advisor to confirm, while hard rule failures are decided by deterministic checks, not by the model.
Deployments
2 public, best grade B
BankingWealth and asset management
AI Shariah compliance screening is an AI assistant that checks Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba and gharar, for compliance teams. It also flags exposure to prohibited activities, retrieves the relevant standards and fatwas, and drafts the Shariah review documentation. The Shariah board keeps sole authority over any ruling.
Deployments
2 public, best grade B
Cross industryBanking
AI marketing content and compliance copilot drafts campaign copy and checks it against advertising rules before a human approves it for publication. It writes campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments
5 public, best grade B
Reported productivity gain
34%
Ally Financial, organization claim
BankingInsurance
AI model risk validation is a copilot that supports independent review of a bank's models, used by a validation function, an external tester or a supervisor. It checks model documentation against the model risk standard, generates and scores challenger tests (for generative AI, often with an LLM as a judge calibrated against human experts), watches production models for drift, and drafts and consistency checks the validation report. An accountable validator owns every conclusion.
Deployments
3 public, best grade B
BankingPayments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments
3 public, best grade B
Pharma and life sciences
Generative AI that drafts clinical study reports and other regulated documents for medical writers to verify, edit and approve. It writes documents such as protocols, patient materials and submission modules from the trial's statistical tables, listings and figures and from approved template text, before anything is submitted to a regulator.
Deployments
7 public, best grade B
Reported error reduction
80%
AstraZeneca, organization claim
Banking
Trade document examination is AI that reads documents presented under a letter of credit or collection, such as the bill of lading, for bank examiners. It also reads the commercial invoice, packing list and certificates, extracts and cross checks the data, and tests it against the instructions and the ICC rules, including UCP 600 and ISBP for letters of credit. It lists discrepancies by severity with the rule cited, so qualified examiners focus on the genuine exceptions.
Deployments
8 public, best grade B
Reported cycle time reduction
about 94%
JPMorgan, vendor claim
Cross industryBanking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments
3 public, best grade B
Cross industryBanking
AI continuous controls testing checks every transaction or record against a control's rule instead of a periodic sample, giving continuous, full population assurance. It collects evidence from source systems, maps each artefact to the control it supports, flags exceptions for a human to judge, and prepares the risk and control self assessment from incident and loss data for the business to review.
Deployments
3 public, best grade B
Logistics and transportationRetail and ecommerce
AI customs classification and declaration is AI that reads what is being shipped and proposes the tariff classification code for a customs declaration. It uses the commercial invoice, the product data and sometimes a photo, gives its reasoning and a confidence score, drafts the declaration with value, origin and parties, and sends only uncertain or high risk entries to a licensed customs specialist before filing.
Deployments
4 public, best grade B
Reported automation rate
90%
United Parcel Service, organization claim
Cross industryBanking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments
6 public, best grade B
Reported cycle time reduction
25%
SS&C GIDS and RS, vendor claim
BankingPayments and cards
Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify. It recomputes what each charge should have been, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments
1 public, best grade B
Capital marketsBanking
AI market abuse surveillance triage helps surveillance analysts triage market abuse and conduct alerts such as spoofing, layering, wash trades, ramping and insider dealing. It gathers the trade, order, news and communications context, explains in plain language what triggered each alert, and drafts the investigation narrative for the analyst to disposition.
Deployments
5 public, best grade B
Reported handling time reduction
about 33%
Nasdaq, organization claim
Government and public sector
Permit and licence application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments
7 public, best grade B
Reported accuracy
at least 85%
Leeds City Council, organization claim
Pharma and life sciencesGovernment and public sector
AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams. It receives reports from calls, emails, forms, literature and partner files, decides whether each is a valid case, flags seriousness, extracts and codes the case data into the safety database format, and routes it to drug safety professionals, who review medical content and regulatory reporting.
Deployments
7 public, best grade B
Reported accuracy
up to 90%
Boehringer Ingelheim, vendor claim
Cross industryBanking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments
7 public, best grade B
BankingInsurance
Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits. Examples include prudential and statistical returns, threshold and transaction reports and disclosure packs. It also reconciles figures to source, explains movements against prior periods and drafts commentary; narratives for individual suspicious activity cases are a separate use case.
Deployments
5 public, best grade B
Government and public sector
Inspection prioritization is AI that predicts which premises, operators or activities are most likely to be non compliant, to target inspectors' visits where the risk is highest. It is used across food safety, workplace safety, environmental and other regulation, ideally with inspectors still choosing visits and random inspections testing the model.
Deployments
8 public, best grade B
BankingInsurance
Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response. It retrieves the relevant evidence, policies and prior correspondence, so legal and compliance can approve the draft, and tracks every commitment and remediation action through to closure.
Deployments
3 public, best grade B
Cross industryBanking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments
5 public, best grade B
Wealth and asset managementBanking
An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice. The meeting is recorded with the client's consent, and the notetaker drafts a structured note with the client's goals, circumstances, decisions and action items, then writes it into the CRM once the advisor approves it; unlike a general meeting summarizer, its output becomes part of the regulated client record.
Deployments
9 public, best grade B
Reported productivity gain
15%
SEB, vendor claim
Cross industryBanking
Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric. It checks required disclosures and script adherence, flags conduct and mis selling risk, and surfaces coaching opportunities, instead of the small sample a human QA team can review.
Deployments
9 public, best grade B
Reported quality score uplift
about 10%
British Gas, vendor claim
Cross industryBanking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments
5 public, best grade B
Pharma and life sciences
AI batch record and deviation review reads and correlates batch records, sensor data and quality certificates from a pharmaceutical manufacturing line to flag quality deviations. It compares each new batch against a profile of the best performing past batches and flags the process parameters and deviations that explain a change in yield or quality, so manufacturing science and quality teams can act on a cause instead of reading records line by line after the fact.
Deployments
4 public, best grade B
Reported cost reduction
2%
Recordati, vendor claim
Cross industryBanking
An AI model inventory is a governed register of every AI system and model an organization builds, buys or uses, for risk and compliance teams. Each entry records the owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments
7 public, best grade B
Cross industryBanking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarising evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarises large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments
3 public, best grade C
Reported handling time reduction
55%
Banco Bradesco, vendor claim
