Cross industry, Banking
An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation. It also helps debug connections and generates sample calls, grounded in the API catalog, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments: 6 public, best grade B
Reported contact deflection: 30% (Mapbox, organization claim)
Cross industry, Government and public sector
An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job. It answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
Deployments: 5 public, best grade B
Autonomy: Supervised agent
Healthcare
A hospital lobby assistant is a kiosk, tablet or avatar screen in the entrance hall that patients and visitors talk to. It answers questions about doctors, clinics and services in their own language, points a described symptom to the right specialty, and gives directions to the ward or room. It does not diagnose, and urgent cases should go to staff.
Deployments: 3 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions. It covers leave, pay and tax forms, benefits, expenses, travel and conduct policies, personalizes answers to the employee's country and role, and starts transactions such as leave requests or employment letters in the HR system.
Deployments: 9 public, best grade B
Median employee adoption: 86% (4 deployments)
Insurance
An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources. It also prepares personalized customer engagement and follow ups, validates and prioritizes leads, and drafts meeting notes and emails, so producers spend more time with customers.
Deployments: 5 public, best grade B
Autonomy: Assist
Banking, Real estate
A mortgage servicing borrower assistant is a voice or chat agent that answers a homeowner's questions about an existing mortgage and handles routine requests, for mortgage servicers and banks. It covers topics such as payments, autopay, escrow, tax forms, loan transfers and general forbearance information, can place routine outbound servicing calls, and passes hardship, disputes and other sensitive cases to a servicing specialist with the conversation attached.
Deployments: 3 public, best grade B
Reported containment rate: 75% (Cenlar FSB, vendor claim)
Cross industry, Banking
Procurement and contract review is an assistant that reads supplier contracts and proposals, for procurement and vendor management teams. It extracts the key terms, flags deviations from the organization's standard positions, drafts requests for proposal and evaluation matrices, and prepares negotiation positions, with a procurement or legal owner approving every conclusion.
Deployments: 12 public, best grade B
Reported cycle time reduction: about 95% (CompSource Mutual Insurance Company, vendor claim)
Retail and ecommerce
A store associate assistant is conversational AI on an associate's handheld or app, increasingly generative, that answers product, process, schedule and inventory questions in natural language while the associate works on the floor. The associate decides what to tell the customer and does the task; the assistant supplies the answer and its source.
Deployments: 5 public, best grade B
Reported satisfaction uplift: about 2% (Lowe's, organization claim)
Banking, Wealth and asset management
AI Shariah compliance screening is an AI assistant that checks Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba and gharar, for compliance teams. It also flags exposure to prohibited activities, retrieves the relevant standards and fatwas, and drafts the Shariah review documentation. The Shariah board keeps sole authority over any ruling.
Deployments: 2 public, best grade B
Autonomy: Copilot
Education
A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines. It answers them by text message and web chat, sends timely reminders for the tasks each student still has to complete, and hands personal or complex cases to staff.
Deployments: 12 public, best grade B
Reported contact deflection: 28% (Empire State University, vendor claim)
Government and public sector
A tax questions and filing assistant is an AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments. It lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
Deployments: 11 public, best grade A
Reported contact deflection: 80% (Agencia Estatal de Administración Tributaria (AEAT), vendor claim)
Education
An AI lesson planning assistant is software that drafts lesson plans, slides, quizzes and worksheets from a teacher's learning goal, which the teacher edits and checks before using in class. It works from the school's curriculum and leaves teaching, marking and every pupil facing decision to the teacher.
Deployments: 4 public, best grade B
Reported productivity gain: 52.5% (Woodland Academy Trust, organization claim)
Telecommunications
A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra. It serves existing and prospective customers in the app, in messaging, on the phone or through a human advisor, using their usage and eligibility and the operator's current offers, and it completes the order or passes a ready quote to a person.
Deployments: 11 public, best grade B
Reported conversion uplift: 75% (Telenet, vendor claim)
Telecommunications
A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.
Deployments: 6 public, best grade B
Reported accuracy: 95% (Bouygues Telecom, vendor claim)
Healthcare
A pre visit patient education avatar is an AI character that explains a condition and treatment options to patients before their appointment. It is often a digital version of the treating clinician, speaks from content the care team approved, and leaves diagnosis and decisions to the clinician.
Deployments: 3 public, best grade B
Autonomy: Assist
Banking, Wealth and asset management
An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards. It builds a briefing pack from filings, news, internal notes, product holdings and upcoming maturities, then turns the banker's notes into a structured call report and CRM update. Unlike a meeting notetaker, it centers on credit and cross sell context as well as the conversation; wealth advisor tools that also prepare meetings overlap with it, and the banker reviews every output.
Deployments: 4 public, best grade B
Autonomy: Copilot
Telecommunications
A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need. It also helps plan and update appointments, and gives technicians on site guided diagnosis and instant answers from manuals and past jobs, so more jobs are fixed on the first visit.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI marketing content and compliance copilot drafts campaign copy and checks it against advertising rules before a human approves it for publication. It writes campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments: 6 public, best grade B
Reported productivity gain: 34% (Ally Financial, organization claim)
Telecommunications
AI copilot for network operations center fault triage correlates network alarms and performance data into a small number of probable faults for engineers. It draws on radio, transport, core and fixed network data, ranks faults by customer impact, proposes the likely root cause and fix from runbooks, vendor documentation and past tickets, and routes the ticket to the right team, while an engineer decides what to change.
Deployments: 9 public, best grade B
Reported cycle time reduction: at least 95% (Deutsche Telekom, organization claim)
Manufacturing, Automotive
A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centers. It answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments: 6 public, best grade B
Reported accuracy: at least 90% (Daikin Industries, organization claim)
Banking, Payments and cards
SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record. It covers who, what, when, where, why and how, case by case, so the investigator verifies, edits and files instead of starting from a blank page, unlike the periodic data returns of regulatory reporting.
Deployments: 4 public, best grade B
Autonomy: Copilot
Insurance
An underwriting risk assessment copilot is an AI tool that assembles everything relevant to a risk, such as the submission, loss history and underwriting guidelines, for an insurance underwriter. It also gathers third party data and public information, highlights exposures and gaps against the insurer's underwriting guidelines, and drafts the underwriting narrative or referral note, while the underwriter makes and signs every decision.
Deployments: 8 public, best grade B
Reported cycle time reduction: 50% (Generali Global Corporate & Commercial, vendor claim)
Banking, Insurance
A digital human guide is an AI agent with a lifelike face and voice that answers a bank's or insurer's product and service questions and passes complex cases to staff. It appears on a website, in an app, on a kiosk or on a screen in an advisor meeting, speaks with the customer in real time and answers from the institution's approved content.
Deployments: 10 public, best grade B
Reported accuracy: 94.5% (Ajman Bank, vendor claim)
Banking, Payments and cards
AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer. It explains a decline, reduced limit or repricing, and produces a matching internal rationale for the file, without adding any reason the model did not actually produce.
Deployments: 3 public, best grade B
Autonomy: Copilot
Government and public sector
A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants. It is grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Deployments: 11 public, best grade A
Reported productivity gain: 80% (Federal Emergency Management Agency, organization claim)
Pharma and life sciences
Generative AI that drafts clinical study reports and other regulated documents for medical writers to verify, edit and approve. It writes documents such as protocols, patient materials and submission modules from the trial's statistical tables, listings and figures and from approved template text, before anything is submitted to a regulator.
Deployments: 9 public, best grade B
Reported error reduction: 80% (AstraZeneca, organization claim)
Healthcare
Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team. A clinician, nurse, advanced practice clinician or pharmacist reviews, edits and sends it, so the care team starts from a draft instead of a blank reply box on every message.
Deployments: 4 public, best grade B
Reported response time reduction: about 7% (NYU Langone Health, organization claim)
Cross industry, Banking
Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents. It draws the answer from policies, procedures, product manuals and research, with citations to the source documents, and only from documents the employee is allowed to see.
Deployments: 20 public, best grade B
Median employee adoption: 90% (5 deployments)
Cross industry, Banking
AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them. It separates systemic causes from one off events, links each theme to the product, process or control behind it, and routes the insight to the owner who can fix it. A human validates every root cause and every remediation.
Deployments: 3 public, best grade B
Autonomy: Copilot
Government and public sector
AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers. It also produces chronologies and draft case reports with references to the source pages, so they find what matters faster while the person responsible reads the underlying material and makes every legal judgment.
Deployments: 10 public, best grade B
Reported accuracy: at least 90% (Oman Public Prosecution, organization claim)
Cross industry, Banking
AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters. It also covers complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments: 6 public, best grade B
Reported cycle time reduction: 25% (SS&C GIDS and RS, vendor claim)
Banking, Payments and cards
Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify. It recomputes what each charge should have been, compares it with what was actually billed, and surfaces overcharges and undercharges account by account for correction, customer remediation and revenue recovery.
Deployments: 1 public, best grade B
Autonomy: Copilot
Insurance, Healthcare
AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator. It works from the clinical and billing documents attached to each case, extracts diagnoses, treatments and costs, and checks them against the policy and published clinical criteria, while the clinician or adjudicator makes every adverse decision.
Deployments: 6 public, best grade B
Median handling time reduction, vendor reported: 50% (3 deployments)
Cross industry, Banking
AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team. It also proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments: 10 public, best grade B
Median time to repair reduction: 75% (6 deployments)
Government and public sector
AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarize and draft the material behind new laws and government answers to parliamentarians. It also works for ministers' private offices, from finding relevant debates and prior questions to producing a first draft of an explanatory note or briefing, with the legal drafter or policy official responsible for the final text.
Deployments: 4 public, best grade B
Autonomy: Copilot
Banking, Payments and cards
AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners. It works in many languages, discards look alikes, and summarizes the credible risk for the analyst with the sources attached.
Deployments: 7 public, best grade B
Reported handling time reduction: at least 60% (Save the Children, vendor claim)
Government and public sector
Permit and license application processing is AI that helps applicants submit complete applications and helps officers process them. It answers questions about requirements, checks applications for missing or inconsistent information, pulls the relevant policies, history and constraints, and drafts reports, while the grant or refusal stays with a named officer or a published rule.
Deployments: 10 public, best grade B
Reported accuracy: at least 85% (Leeds City Council, organization claim)
Banking, Payments and cards
Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes. It watches for trigger events such as an ownership, address or behavior change or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material changes. The risk rating and the first file for a new business client are separate use cases.
Deployments: 6 public, best grade B
Reported cost reduction: 40% (JPMorgan Chase, organization claim)
Cross industry, Banking
AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams. It finds every policy, standard and procedure the obligation touches, flags clauses that now conflict or are silent, and drafts the updated wording in house style as a redline for the policy owner to approve.
Deployments: 7 public, best grade B
Autonomy: Copilot
Cross industry, Professional services
AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals. It breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
Deployments: 7 public, best grade C
Reported handling time reduction: 75% (GroupeActive, organization claim)
Cross industry, Healthcare
Security alert triage and investigation is an AI agent in the security operations center that picks up each new alert or user reported phishing email. It gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments: 7 public, best grade B
Median productivity gain: 60% (3 deployments)
Banking, Insurance
Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response. It retrieves the relevant evidence, policies and prior correspondence, so legal and compliance can approve the draft, and tracks every commitment and remediation action through to closure.
Deployments: 3 public, best grade B
Autonomy: Copilot
Cross industry, Banking
AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team. It also checks model documentation, researches the vendor's ownership, sanctions, financial health and adverse media, drafts the risk assessment for a human to approve, and keeps the register of material service providers current with ongoing monitoring.
Deployments: 5 public, best grade B
Autonomy: Copilot
Cross industry, Retail and ecommerce
Threat intelligence collection and reporting is AI that gathers threat reports, extracts the indicators and drafts summaries and briefings for a human analyst to check and send. It watches news, vendor blogs, advisories and filings against the organization's own priorities, pulls out threat actors, vulnerabilities and indicators of compromise, and writes the first version of the daily digest, the incident report or the customer newsletter.
Deployments: 4 public, best grade B
Reported handling time reduction: at least 70% (RH-ISAC, vendor claim)
Banking, Real estate
An AI home loan assistant with pre qualification answers a customer's home loan questions and runs indicative borrowing estimates, then books the customer with a mortgage specialist. It covers rates, loan to value, fees and the documents needed, runs the affordability estimate from the bank's published rules, and stays grounded in the bank's current, versioned product and policy documents.
Deployments: 7 public, best grade B
Autonomy: Supervised agent
Wealth and asset management, Banking
An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies. Every answer links to the source document, so the advisor can check it before using it with a client.
Deployments: 9 public, best grade B
Reported employee adoption: 98% (Morgan Stanley, organization claim)
Real estate
AI lease abstraction reads a commercial lease, amendment or letter of intent and pulls out the key terms into structured data for property owners, occupiers and brokerages. The terms include parties, dates, rent, escalations, options and renewal notices, so nobody has to retype every clause by hand into the lease administration and portfolio systems.
Deployments: 10 public, best grade C
Reported productivity gain: 90% (Claroty, vendor claim)
Professional services, Cross industry
A legal research and drafting assistant is a generative AI tool that finds and summarizes case law and legislation for lawyers, answering legal questions with citations. It works for lawyers in firms, legal departments and public bodies, also searching internal know how and drafting first versions of memos, briefings, letters and filings, which the lawyer verifies and signs off.
Deployments: 13 public, best grade B
Median employee adoption: 80% (5 deployments)
Banking
AI loan restructuring recommendations are an assistant that proposes the best hardship arrangement for a stressed borrower, for a person to approve. It assembles the borrower's position and tests options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, then recommends the best fit with a written rationale.
Deployments: 1 public, best grade B
Autonomy: Copilot
Cross industry, Banking
Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency. It breaks new rules into individual obligations and maps them to the internal policies and controls that meet them, so compliance owners see what changed and where the gaps are.
Deployments: 5 public, best grade B
Autonomy: Assist
Cross industry, Government and public sector
AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent. It summarizes the request, pulls the relevant customer data and approved knowledge, and drafts the reply in the organization's tone and the customer's language for the agent to check, edit and send. Live calls and chats, and the sorting of the inbox itself, are separate use cases.
Deployments: 10 public, best grade B
Median cycle time reduction, vendor reported: 50% (3 deployments)
Education
A library AI research assistant answers a research question typed in plain language with a brief overview and selected sources drawn from the search results of the library's discovery system. It helps users start a search and does not replace the library's catalog, databases or librarians.
Deployments: 6 public, best grade B
Autonomy: Assist
Government and public sector
A legal aid self help assistant is a conversational AI that answers general questions about the law and the court process in plain language for people without a lawyer. A legal aid organization or court runs it for people facing a legal problem such as an eviction, a custody dispute or a debt claim; it points to the right form or self help resource and refers anything needing a lawyer's judgment or a specific case answer to a human, without ever telling the person what to do in their own case.
Deployments: 5 public, best grade B
Reported customer satisfaction: at least 80% (People's Law School, organization claim)
Cross industry, Retail and ecommerce
An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes. It works on the retailer's site or app, compares items grounded in the retailer's product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.
Deployments: 13 public, best grade B
Median conversion uplift: 100% (3 deployments)
Wealth and asset management, Capital markets
Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts. It answers "what is our view on X" on demand and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments: 7 public, best grade B
Reported time saved per task: up to 120 minutes (Deutsche Bank, organization claim)
Insurance
AI medical evidence summarization reads the medical records behind a life or health insurance application and turns them into a structured, cited summary for the underwriter. The records include attending physician statements, electronic health records, lab results and disclosures, and the summary covers conditions, treatments and dates, mapped to the insurer's underwriting manual so the underwriter can decide faster and more consistently.
Deployments: 4 public, best grade B
Reported cycle time reduction: about 50% (Aviva, organization claim)
Cross industry, Manufacturing
Supplier discovery AI searches large supplier data sets for companies able to supply a requirement, profiles them and builds a longlist and shortlist for buyers. A buyer reviews the list, invites suppliers to an RFI or RFQ and makes the selection.
Deployments: 4 public, best grade C
Reported productivity gain: 95% (Linde Engineering, vendor claim)
Cross industry, Banking
An AI model inventory is a governed register of every AI system and model an organization builds, buys or uses, for risk and compliance teams. Each entry records the owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments: 7 public, best grade B
Autonomy: Copilot
Travel and hospitality
A travel and hotel booking concierge is an AI assistant that turns an open travel question into a concrete trip for travelers. It searches live inventory for flights, hotels, rentals, cruises and activities, compares options and answers questions about the property and the booking, then completes or hands off the booking and supports the traveler with changes and questions before and during the stay.
Deployments: 13 public, best grade B
Median automation rate: 88% (3 deployments)
Education
An AI tutor for students is a tool that works with a student on course material in conversation, asking questions and giving hints instead of handing over answers. It is grounded in the course content, set up by the school or teacher, with limits on use and a clear route to a human teacher.
Deployments: 10 public, best grade B
Autonomy: Assist
Healthcare, Insurance
A conversational AI agent that answers health plan members' questions about coverage, benefits, claims, costs and in network providers using their own plan data. Depending on the payer, it also estimates costs before care, schedules appointments, and hands the conversation to a live advocate with context when a question is too complex, sensitive or clinical to answer alone.
Deployments: 6 public, best grade B
Reported containment rate: 90% (UnitedHealthcare, organization claim)
Travel and hospitality, Media and entertainment
An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language. It is often spoken, location and context aware, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments: 13 public, best grade B
Autonomy: Autonomous
Banking
Conversational AI for loan application intake is an assistant on web, app, messaging or voice that captures a loan application through dialogue with the customer. It explains loan products in the customer's language, checks documents and basic eligibility rules, and hands a complete, structured application to origination, without making the credit decision.
Deployments: 6 public, best grade B
Autonomy: Supervised agent
Cross industry, Banking
An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarizing evidence and drafting findings. It drafts planning memos and document request lists from prior audits, summarizes large evidence sets, builds risk and control matrices from policies and process documents, and drafts findings and reports, with every statement traceable to evidence and a qualified auditor accountable for every conclusion.
Deployments: 4 public, best grade B
Reported handling time reduction: 55% (Banco Bradesco, vendor claim)
Automotive
An in car AI voice assistant is a voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers. It controls comfort, navigation and media functions, answers questions about the car and the world, and keeps the vehicle's own commands and data under the car maker's control.
Deployments: 9 public, best grade B
Autonomy: Autonomous
Cross industry, Banking
A governed text to SQL analytics assistant turns a business user's plain language question into a query against governed data. It runs the query under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments: 8 public, best grade B
Autonomy: Assist
Cross industry, Banking
Live agent assist is AI that helps a contact center agent during a live call or chat by transcribing it and surfacing the right knowledge and next step. It also drafts responses and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments: 26 public, best grade B
Median handling time reduction: 35% (4 deployments)
