Insights, updates, and thought leadership on conversational AI, enterprise automation, and the future of customer experience
21 banking AI use cases delivered across the Middle East, Africa and Europe: dialect voice, digital humans, KYC, fraud screening and outbound agents.
Our newest product turns a bank's own transaction data into a wellbeing score, plain language insight and gentle nudges toward healthier money habits. It runs inside the bank, it measures its own impact, and it will never give financial advice. Here is how it works.
Per seat licensing carried software for a decade, but agents don't sit in seats and token pricing breaks the moment AI succeeds. Where AI pricing lands.
Procurement wants us to be a software vendor or an implementation partner. We are neither, and here is why the model in between gets AI into production.
62 AI model versions got a retirement date this year. Why locking your business to one model is a quiet risk, and why staying model agnostic wins.
Native speech-to-speech demos beautifully then fails enterprise needs. Why the text layer, where guardrails and audit live, still wins regulated voice.
A plain roundup of five things we shipped this year: emotional voice, interactive cards, agentic tasks, in-chat payments and response feedback.
Five takeaways from Mastercard's summit in Johannesburg: the technology is no longer the bottleneck, governance, trust and context are.
Signals from VivaTech and Web Summit Rio: production over pilots, substance over spectacle, and why your operating framework beats any one model.
Hybrid search, reranking, ColBERT, GraphRAG, self-RAG: a plain language guide to what each RAG variant does and which ones you probably don't need.
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