Industry
Law, accounting, consulting and outsourcing firms, where AI drafts, reviews and researches for fee earners.
17 organizations in 5 countries run these use cases in public. 71% of those 17 deployments disclose a measurable outcome.
A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.
An AI agent that researches target accounts and contacts, drafts personalized outbound outreach (emails, LinkedIn messages and call scripts) from the campaign, the prospect's context and the sales goals, and sequences the follow ups, with a sales development rep approving or sending every message.
An AI assistant that screens the market for acquisition or investment targets, builds company profiles, and speeds up due diligence by reading data room documents, extracting key terms and risks and drafting the investment or diligence memo, for the deal team to verify and decide.
An assistant that guides each new employee from signed contract through the first months: it answers first week questions in plain language, tracks the personal onboarding checklist, triggers the paperwork, equipment, access and training steps in the systems that own them, and keeps the manager and HR informed of what is still open.
An AI assistant in the developer's IDE and code review flow that completes and generates code, explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
An assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own policies, procedures, product manuals and research, with citations to the source documents and only from documents the employee is allowed to see.
AI that sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege in litigation, investigations and regulatory requests, so that lawyers review the documents most likely to matter and can show the court how the rest were handled.
AI that answers candidates' questions, collects applications in conversation, schedules interviews and, where the organization chooses, assesses applications against the job requirements for a recruiter, who makes every selection decision. In the EU, the screening part is a high risk AI system under Annex III point 4 of the AI Act.
AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals: it breaks the request into questions and requirements, retrieves approved answers and past proposals, drafts the response and a compliance matrix, and routes open points to subject matter experts, with a proposal manager reviewing everything before submission.
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
A generative AI assistant for lawyers in firms, legal departments and public bodies that finds and summarises case law, legislation and internal know how, answers legal questions with citations and drafts first versions of memos, briefings, letters and filings, which a lawyer verifies and signs off.
AI that translates and adapts an organization's commercial content, such as campaigns, emails, product pages, help content and websites, for each market and language, using the brand's glossary, style guide and past approved translations, and routes the output to human linguists and local marketers for review in proportion to how visible and risky the content is.
AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Free PDF playbook
13 use cases with deployments, value, playbooks and governance, in one document for your team.
Computed from the 17 public deployments behind these use cases at professional services organizations. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Productivity gain | 52.5% | 8.7% to 70% | 4 | 2 organization, 2 vendor |
A&O Shearman, A-LIGN, Accenture, Ashurst Perkins Coie, Avanade, Day Knight & Associates, Dun & Bradstreet, Freshfields, Gojob, GroupeActive, Industrialized Construction Group, KPMG, Lionbridge, Purpose Legal, Trace3, TÜV SÜD, Verdantas.
40 public deployments at 37 organizations outside professional services run these use cases too. They are not counted in the numbers above; each use case page shows them.
