KPI
Productivity gain: AI benchmark
Increase in output per employee, or share of working time saved.
How to measure it
Units of work per full time employee, or time studies on the task, before and after.
Across the library
Median 50% across 40 deployments, reported range 8.7% to 113%, plus 5 "up to" values not pooled.
Median 7.5x across 8 deployments, reported range 4x to 46x.
Higher is better. Unit: percent.
Reported values by use case
AI coding assistant for software developers
- ANZ42.4% · organization claim
- Hitachi, Ltd.up to 30% · vendor claim
- Duolingoat least 25% · vendor claim
- Bank of Americaat least 20% · organization claim
- Accenture8.7% · vendor claim
Real time AI assist for contact centre agents
- Aqua Finance61% · vendor claim
- Achieveabout 26% · organization claim
- Definity15% · vendor claim
- SEB15% · vendor claim
AI cash flow forecasting for corporate treasury
- Domino's Pizzaup to 90% · vendor claim
- JPMorgan Chaseabout 90% · organization claim
- Prysmianabout 50% · vendor claim
AI for security alert triage and investigation in the SOC
- Avanade70% · vendor claim
- Human Managedat least 60% · vendor claim
- TÜV SÜDabout 60% · organization claim
AI agent for data quality monitoring and observability
- SeatGeek50% · vendor claim
- Backcountry30% · vendor claim
AI agent for IT service desk resolution
- 7-Eleven Vietnam50% · vendor claim
- Vituity40% · vendor claim
AI ambient scribe for clinical documentation
- Reid Health86% · vendor claim
- Great Ormond Street Hospital for Children NHS Foundation Trust13.4% · organization claim
AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- Federal Emergency Management Agency80% · organization claim
- DINUM (Direction interministerielle du numerique)up to 16% · organization claim
AI for construction schedule and progress tracking
- Layton Construction95% · vendor claim
- NCC70% · vendor claim
AI for supplier invoice processing in accounts payable
- Veoliaup to 87.5% · vendor claim
- Kingfisher80% · organization claim
AI generated ad creative production and testing
- Funsol Technologies46x · vendor claim
- Event Tickets Center5x · vendor claim
Generative AI copilot for internal audit
- Banco Bradesco65% · vendor claim
- XP Inc.30% · vendor claim
AI agent for candidate sourcing and talent rediscovery
- Forvia30% · vendor claim
AI agent for freight dispatch and load matching
- C.H. Robinsonat least 40% · organization claim
AI assistant for deal sourcing and M&A due diligence
- Datasiteup to 80% · vendor claim
AI assistant for digital account onboarding and KYC
- M-DAQ Global30x · vendor claim
AI copilot for insurance pricing and actuarial analysis
- Generali France5x · organization claim
AI copilot for marketing content with compliance pre review
- Ally Financial34% · organization claim
AI copilots for production scheduling and sequencing
- Hyundai Motor Groupabout 86% · organization claim
AI document intelligence for unstructured forms and documents
- Ancine10x · vendor claim
AI enterprise knowledge search for employees
- Zain Jordan15% · organization claim
AI for commercial underwriting submission intake and triage
- Markel113% · vendor claim
AI for legacy code modernization
- Bridgestone Americas90% · vendor claim
AI for legacy code modernization
- Thomson Reuters4x · vendor claim
AI for recruitment screening and interview scheduling
- AirAsia48% · vendor claim
AI for security alert triage and investigation in the SOC
- SEP220x · vendor claim
AI legal research and drafting assistant for lawyers
- Ashurst Perkins Coieabout 45% · organization claim
AI marketing personalization at scale
- Radisson Hotel Groupabout 50% · vendor claim
AI medical coding for clinical encounters
- Mass General Brigham70% · organization claim
AI meeting notes and CRM update for wealth advisors
- SEB15% · vendor claim
AI supply chain risk and disruption monitoring
- Schaefflerat least 50% · vendor claim
AI workforce scheduling for retail stores
- SMCP North America50% · vendor claim
Use cases that should track productivity gain
- AI agent for automated sports highlights and clipping
- AI agent for candidate sourcing and talent rediscovery
- AI agent for corporate credit analysis and credit memo drafting
- AI agent for data quality monitoring and observability
- AI agent for fraud alert triage
- AI agent for freight dispatch and load matching
- AI agent for inbound lead qualification and meeting booking
- AI agent for IT service desk resolution
- AI agent for outbound sales prospecting and personalized outreach
- AI agent for public transit passenger information and disruption reporting
- AI ambient scribe for clinical documentation
- AI analysis of earnings calls and other text for investment signals
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for digital account onboarding and KYC
- AI assistant for goal based financial planning
- AI assistant for insurance brokers and agents
- AI assistant for Shariah compliance screening and review
- AI cash flow forecasting for corporate treasury
- AI coding assistant for software developers
- AI computer vision for store shelf and stock monitoring
- AI copilot for corporate client briefings and call reports
- AI copilot for field technicians and dispatch optimization
- AI copilot for hotel revenue management
- AI copilot for insurance pricing and actuarial analysis
- AI copilot for marketing content with compliance pre review
- AI copilot for model risk validation and monitoring
- AI copilot for network operations centre (NOC) fault triage
- AI copilot for SAR and STR narrative drafting
- AI copilot for underwriting risk assessment
- AI copilots for production scheduling and sequencing
- AI decision support for airline operations control and disruption recovery
- AI demand forecasting and automated replenishment for retail
- AI demand forecasting for restaurant labor and prep scheduling
- AI document intelligence for unstructured forms and documents
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI drafting of clinical study reports and regulatory documents
- AI drafting of social work case notes and assessments
- AI dynamic pricing and markdown optimization for retail
- AI early warning and covenant monitoring for loan portfolios
- AI enterprise knowledge search for employees
- AI for AML transaction monitoring alert triage
- AI for business onboarding (KYB) and beneficial ownership discovery
- AI for claims triage and straight through processing
- AI for commercial underwriting submission intake and triage
- AI for complaints root cause and systemic issue analysis
- AI for construction schedule and progress tracking
- AI for creating employee training and eLearning content
- AI for drafting customer letters and outbound notices
- AI for ledger and payment reconciliation
- AI for legacy code modernization
- AI for legislative drafting and parliamentary question support
- AI for market abuse surveillance alert triage
- AI for mobile network planning and capacity optimization
- AI for PEP and adverse media screening
- AI for perpetual KYC and event driven customer due diligence
- AI for policy drafting and policy gap analysis
- AI for product feedback and bug report triage
- AI for recruitment screening and interview scheduling
- AI for regulatory report assembly
- AI for sanctions screening alert adjudication
- AI for security alert triage and investigation in the SOC
- AI for software vulnerability triage and remediation
- AI for subrogation opportunity detection
- AI for supplier invoice processing in accounts payable
- AI for support knowledge article generation and maintenance
- AI for synthetic test data generation
- AI for third party and vendor risk due diligence
- AI for voice of the customer and feedback analysis
- AI generated ad creative production and testing
- AI lease abstraction for commercial real estate
- AI legal research and drafting assistant for lawyers
- AI localization of marketing, product and web content
- AI marketing personalization at scale
- AI medical coding for clinical encounters
- AI meeting notes and CRM update for wealth advisors
- AI metadata tagging and indexing for media archives
- AI native platform for drug target discovery and molecule design
- AI product content and catalog enrichment for online retail
- AI regulatory horizon scanning and obligation mapping
- AI risk scoring in child welfare intake and investigations
- AI robotics for kitchen frying
- AI supply chain risk and disruption monitoring
- AI system and model inventory with shadow AI discovery
- AI that turns requirements into user stories, acceptance criteria and test cases
- AI trade promotion optimization for consumer goods manufacturers
- AI workforce scheduling for retail stores
- Dynamic AML customer risk rating with machine learning
- Generative AI copilot for internal audit
- Governed text to SQL analytics assistant
- Real time AI assist for contact centre agents