KPI
Productivity gain: AI benchmark
Increase in output per employee, or share of working time saved.
How to measure it
Units of work per full time employee, or time studies on the task, before and after.
Across the library
Median 50% across 23 deployments, reported range 8.7% to 113%, plus 3 "up to" values not pooled.
Median 15x across 4 deployments, reported range 5x to 30x.
Higher is better. Unit: percent.
Reported values by use case
AI cash flow forecasting for corporate treasury
- Domino's Pizzaup to 90% · vendor claim
- JPMorgan Chaseabout 90% · organization claim
- Prysmianabout 50% · vendor claim
AI coding assistant for software developers
- ANZ42.4% · organization claim
- Bank of Americaat least 20% · organization claim
- Accenture8.7% · vendor claim
AI for security alert triage and investigation in the SOC
- Avanade70% · vendor claim
- Human Managedat least 60% · vendor claim
- TÜV SÜDabout 60% · organization claim
AI agent for IT service desk resolution
- 7-Eleven Vietnam50% · vendor claim
- Vituity40% · vendor claim
AI for supplier invoice processing in accounts payable
- Veoliaup to 87.5% · vendor claim
- Kingfisher80% · organization claim
Generative AI copilot for internal audit
- Banco Bradesco65% · vendor claim
- XP Inc.30% · vendor claim
AI agent for data quality monitoring and observability
- SeatGeek50% · vendor claim
AI agent for freight dispatch and load matching
- C.H. Robinsonat least 40% · organization claim
AI ambient scribe for clinical documentation
- Great Ormond Street Hospital for Children NHS Foundation Trust13.4% · organization claim
AI assistant for deal sourcing and M&A due diligence
- Datasiteup to 80% · vendor claim
AI assistant for digital account onboarding and KYC
- M-DAQ Global30x · vendor claim
AI copilot for insurance pricing and actuarial analysis
- Generali France5x · organization claim
AI copilot for marketing content with compliance pre review
- Ally Financial34% · organization claim
AI document intelligence for unstructured forms and documents
- Ancine10x · vendor claim
AI for commercial underwriting submission intake and triage
- Markel113% · vendor claim
AI for security alert triage and investigation in the SOC
- SEP220x · vendor claim
AI legal research and drafting assistant for lawyers
- Ashurst Perkins Coieabout 45% · organization claim
AI marketing personalization at scale
- Radisson Hotel Groupabout 50% · vendor claim
AI medical coding for clinical encounters
- Mass General Brigham70% · organization claim
AI meeting notes and CRM update for wealth advisors
- SEB15% · vendor claim
Use cases that should track productivity gain
- AI agent for corporate credit analysis and credit memo drafting
- AI agent for data quality monitoring and observability
- AI agent for fraud alert triage
- AI agent for freight dispatch and load matching
- AI agent for inbound lead qualification and meeting booking
- AI agent for IT service desk resolution
- AI agent for outbound sales prospecting and personalized outreach
- AI agent for public transit passenger information and disruption reporting
- AI ambient scribe for clinical documentation
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for digital account onboarding and KYC
- AI assistant for goal based financial planning
- AI assistant for insurance brokers and agents
- AI assistant for Shariah compliance screening and review
- AI cash flow forecasting for corporate treasury
- AI coding assistant for software developers
- AI copilot for corporate client briefings and call reports
- AI copilot for field technicians and dispatch optimization
- AI copilot for hotel revenue management
- AI copilot for insurance pricing and actuarial analysis
- AI copilot for marketing content with compliance pre review
- AI copilot for model risk validation and monitoring
- AI copilot for network operations centre fault triage
- AI copilot for SAR and STR narrative drafting
- AI copilot for underwriting risk assessment
- AI decision support for airline operations control and disruption recovery
- AI demand forecasting and automated replenishment for retail
- AI document intelligence for unstructured forms and documents
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI drafting of clinical study reports and regulatory documents
- AI early warning and covenant monitoring for loan portfolios
- AI enterprise knowledge search for employees
- AI for AML transaction monitoring alert triage
- AI for business onboarding (KYB) and beneficial ownership discovery
- AI for claims triage and straight through processing
- AI for commercial underwriting submission intake and triage
- AI for complaints root cause and systemic issue analysis
- AI for creating employee training and eLearning content
- AI for drafting customer letters and outbound notices
- AI for ledger and payment reconciliation
- AI for legacy code modernization
- AI for market abuse surveillance alert triage
- AI for mobile network planning and capacity optimization
- AI for PEP and adverse media screening
- AI for perpetual KYC and event driven customer due diligence
- AI for policy drafting and policy gap analysis
- AI for recruitment screening and interview scheduling
- AI for regulatory report assembly
- AI for sanctions screening alert adjudication
- AI for security alert triage and investigation in the SOC
- AI for software vulnerability triage and remediation
- AI for subrogation opportunity detection
- AI for supplier invoice processing in accounts payable
- AI for support knowledge article generation and maintenance
- AI for synthetic test data generation
- AI for third party and vendor risk due diligence
- AI for voice of the customer and feedback analysis
- AI lease abstraction for commercial real estate
- AI legal research and drafting assistant for lawyers
- AI localization of marketing, product and web content
- AI marketing personalization at scale
- AI medical coding for clinical encounters
- AI meeting notes and CRM update for wealth advisors
- AI metadata tagging and indexing for media archives
- AI native platform for drug target discovery and molecule design
- AI product content and catalog enrichment for online retail
- AI regulatory horizon scanning and obligation mapping
- AI system and model inventory with shadow AI discovery
- AI that turns requirements into user stories, acceptance criteria and test cases
- Dynamic AML customer risk rating with machine learning
- Generative AI copilot for internal audit
- Governed text to SQL analytics assistant
- Real time AI assist for contact centre agents