KPI benchmark
How accurate is AI in production?
Across 47 public AI deployments, the median accuracy is 91%, and the middle half of them report between 87.5% and 96%. Share of outputs that are correct on a checked sample.
91%
Median accuracy
87.5% to 96%
Middle half of deployments
47
Public deployments pooled
27 of the 47 values are claims by the organization itself, a regulator or an independent study; 20 come from the AI vendor. One value per organization; "up to" claims are listed but not pooled. Data as of 11 November 2026. Methodology
Accuracy by industry
| Industry | Median | Deployments |
|---|---|---|
| Government and public sector | 86% | 11 |
| Insurance | 95% | 8 |
| Technology and software | 90% | 8 |
| Banking | 96.5% | 6 |
| Healthcare | 98.9% | 4 |
| Logistics and transportation | 96.5% | 4 |
Accuracy by use case
| Use case | Median | Deployments |
|---|---|---|
| AI document intelligence for unstructured forms and documents | 98% | 4 |
| AI for inbound correspondence triage and routing | 91% | 3 |
| AI for IT incident triage and root cause analysis (AIOps) | 90% | 3 |
| AI for product feedback and bug report triage | 90% | 3 |
How to measure it
Human review of a random sample of outputs against a written standard.
Across the library
Median 91% across 47 deployments, reported range 42% to 100%, plus 2 "up to" values not pooled.
Higher is better. Unit: percent.
Reported values by use case
AI document intelligence for unstructured forms and documents
- HM Revenue and Customs99% · vendor claim
- Emirates NBDabout 98% · organization claim
- Hirschbach Motor Linesabout 98% · vendor claim
- Ancineat least 90% · vendor claim
AI for inbound correspondence triage and routing
- Irish Life95% · vendor claim
- Travelers91% · vendor claim
- INPS (Istituto Nazionale della Previdenza Sociale)87% · organization claim
AI for IT incident triage and root cause analysis (AIOps)
- Mizuho Financial Group98% · vendor claim
- Microsoft90% · organization claim
- Meta42% · organization claim
AI for product feedback and bug report triage
- Gelato90% · vendor claim
- Salesforceabout 90% · organization claim
- Mozillaat least 80% · organization claim
AI agent for B2B sales order capture from email, WhatsApp and PDF
- Swaledale Butchers97% · vendor claim
- Reach Food Group96% · vendor claim
AI assistant for benefits eligibility questions and applications
- Department for Work and Pensions97% · organization claim
- Leeds City Council83% · organization claim
AI clinical trial patient matching and prescreening
- Cleveland Clinic100% · organization claim
- Advocate Healthat least 94% · organization claim
AI for business onboarding (KYB) and beneficial ownership discovery
- Incore Bankup to 99% · vendor claim
- Emirates NBDabout 98% · organization claim
Real time AI assist for contact center agents
- DBS Bankabout 100% · organization claim
- Porto Seguro80% · organization claim
AI aerial imagery risk scoring for property insurance underwriting
- Florida Peninsula Insurance Companyat least 95% · organization claim
AI agent for complaints recognition, investigation and response
- Crédit Agricole Bank Polskaabout 95% · vendor claim
AI agent for first notice of loss claims intake
- DOMCURA90% · vendor claim
AI agent for IT service desk resolution
- Equinix96% · vendor claim
AI agent for outbound post discharge and recovery follow up calls
- Oxford University Hospitals NHS Foundation Trust99.5% · organization claim
AI assistant for citizen information and government services
- Foreign, Commonwealth and Development Officeat least 76% · organization claim
AI assistant for tax questions and filing support
- HM Revenue and Customs83% · organization claim
AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- Bouygues Telecom95% · vendor claim
AI copilot for plant operators and maintenance technicians
- Daikin Industriesat least 90% · organization claim
AI digital human guide for banks and insurers
- Ajman Bank94.5% · vendor claim
AI drive through vehicle inspection for rental and delivery fleets
- Amazon96% · vendor claim
AI for commercial underwriting submission intake and triage
- Paragon Insurance Groupabout 98% · organization claim
AI for court and case file summarization
- Oman Public Prosecutionat least 90% · organization claim
AI for employee attrition prediction and retention analytics
- IBMabout 95% · organization claim
AI for freedom of information request processing
- U.S. Food and Drug Administration98% · organization claim
AI for health insurance prior authorization and claims adjudication support
- AdvanceCare98% · vendor claim
AI for non emergency service requests and 311 routing
- City of Kelowna80% · vendor claim
AI for permit and license application processing
- Leeds City Councilat least 85% · organization claim
AI for pharmacovigilance adverse event case intake
- Boehringer Ingelheimup to 90% · vendor claim
AI for photo based damage assessment in insurance claims
- Ping An Insurance (Group) Company of China95% · organization claim
AI for public consultation response analysis
- Department for Transportat least 92% · organization claim
AI income and document verification for mortgage underwriting
- Nations Direct Mortgage90% · vendor claim
AI medical coding for clinical encounters
- Your Health98.3% · organization claim
AI product content and catalog enrichment for online retail
- Zalandoabout 75% · organization claim
AI propensity to pay scoring for arrears and debt collection
- Department for Work and Pensions86% · organization claim
AI support for university admissions application review
- Donald and Barbara Zucker School of Medicine at Hofstra/Northwell88% · organization claim
AI that turns requirements into user stories, acceptance criteria and test cases
- BrowserStackat least 90% · vendor claim
Use cases that should track accuracy
- AI aerial imagery risk scoring for property insurance underwriting
- AI agent for B2B sales order capture from email, WhatsApp and PDF
- AI agent for card dispute intake
- AI agent for complaints recognition, investigation and response
- AI agent for corporate credit analysis and credit memo drafting
- AI agent for first notice of loss claims intake
- AI agent for IT service desk resolution
- AI agent for outbound post discharge and recovery follow up calls
- AI agent for source of wealth due diligence in private banking
- AI agent for travel insurance claims and assistance
- AI answer engine for readers built on a publisher's own journalism
- AI assistant for airport passengers on kiosks, holograms and chat
- AI assistant for benefits eligibility questions and applications
- AI assistant for citizen information and government services
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for investment suitability assessment and reports
- AI assistant for procurement and supplier contract review
- AI assistant for Shariah compliance screening and review
- AI assistant for tax questions and filing support
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- AI assisted proctoring and integrity monitoring for remote exams
- AI avatar for pre visit patient education
- AI clinical trial patient matching and prescreening
- AI copilot for insurance pricing and actuarial analysis
- AI copilot for model risk validation and monitoring
- AI copilot for plant operators and maintenance technicians
- AI copilot for underwriting risk assessment
- AI crowd density and flow monitoring for venues, transport hubs and pilgrimage sites
- AI detection of undeclared buildings and pools from aerial imagery for property tax and cadastre updates
- AI digital human guide for banks and insurers
- AI document intelligence for unstructured forms and documents
- AI drafted explanations for credit declines and adverse actions
- AI drafting and article summaries for newsrooms with editor review
- AI drafting of radiology reports for radiologist review
- AI drive through vehicle inspection for rental and delivery fleets
- AI enterprise knowledge search for employees
- AI examination of trade documents under letters of credit and collections
- AI for business onboarding (KYB) and beneficial ownership discovery
- AI for claims triage and straight through processing
- AI for commercial underwriting submission intake and triage
- AI for complaints root cause and systemic issue analysis
- AI for court and case file summarization
- AI for customs classification and declaration preparation
- AI for employee attrition prediction and retention analytics
- AI for fee and interest leakage detection
- AI for freedom of information request processing
- AI for health insurance prior authorization and claims adjudication support
- AI for immigration and visa applications, from applicant questions to case preparation
- AI for inbound correspondence triage and routing
- AI for insurance claims fraud detection
- AI for IT incident triage and root cause analysis (AIOps)
- AI for non emergency service requests and 311 routing
- AI for parametric insurance claims triggering
- AI for PEP and adverse media screening
- AI for permit and license application processing
- AI for pharmacovigilance adverse event case intake
- AI for photo based damage assessment in insurance claims
- AI for policy drafting and policy gap analysis
- AI for product feedback and bug report triage
- AI for public consultation response analysis
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation
- AI for sanctions screening alert adjudication
- AI for security alert triage and investigation in the SOC
- AI for settlement fail prediction and post trade exception management
- AI for supervisory exam and information request responses
- AI for tax compliance risk scoring and audit selection
- AI for voice of the customer and feedback analysis
- AI generated live sports commentary and data storytelling
- AI home loan assistant with pre qualification
- AI income and document verification for mortgage underwriting
- AI knowledge assistant for wealth advisors and relationship managers
- AI lease abstraction for commercial real estate
- AI live interpretation at bank branch counters
- AI medical coding for clinical encounters
- AI meeting notes and CRM update for wealth advisors
- AI mortgage underwriting decision engine
- AI product content and catalog enrichment for online retail
- AI propensity to pay scoring for arrears and debt collection
- AI quality and compliance monitoring of every customer interaction
- AI quality inspection on the production line
- AI quote and estimate generation from customer requirements
- AI scoring of essays and written answers in assessments
- AI screening of public tenders for fraud, rigging and errors before award
- AI sign language avatar translation for public information
- AI spend classification and spend analytics for procurement
- AI storm outage prediction and restoration staging for power grids
- AI straight through underwriting for small business cyber insurance
- AI summaries of investment research and the house view
- AI summarization of medical evidence for life and health underwriting
- AI support for emergency call triage (112 and 911)
- AI support for property valuation and appraisal
- AI support for university admissions application review
- AI system and model inventory with shadow AI discovery
- AI that turns requirements into user stories, acceptance criteria and test cases
- AI transcription, subtitles and captions for audio and video
- AI translation and interpretation for multilingual public services
- AI triage for case admissibility and selection at supreme and constitutional courts
- AI visitor and tour guide for cities, museums and events
- AI visual inspection of telecom field work and cell sites
- Governed text to SQL analytics assistant
- Real time AI assist for contact center agents
Frequently asked questions
- How accurate is AI in production?
- Across 47 public AI deployments, the median accuracy is 91%, and the middle half of them report between 87.5% and 96%. Share of outputs that are correct on a checked sample.
- How do you measure accuracy?
- Human review of a random sample of outputs against a written standard.
- How does accuracy differ by industry?
- The median accuracy is 86% in government and public sector (11 deployments), 95% in insurance (8 deployments), 90% in technology and software (8 deployments), 96.5% in banking (6 deployments), 98.9% in healthcare (4 deployments) and 96.5% in logistics and transportation (4 deployments). Industries with fewer than 3 reported values are not shown.
- Which AI use cases report the best accuracy?
- Among use cases with at least 3 reported values: AI document intelligence for unstructured forms and documents (median 98%, 4 deployments); AI for inbound correspondence triage and routing (median 91%, 3 deployments); AI for IT incident triage and root cause analysis (AIOps) (median 90%, 3 deployments); AI for product feedback and bug report triage (median 90%, 3 deployments).
- Do AI vendors report a different accuracy than the organizations themselves?
- Claims by the organizations themselves, regulators or independent studies have a median of 90% (27 values); claims by the AI vendor have a median of 94.7% (20 values). The page lists both, and every value links to its source.
- Where do these accuracy numbers come from?
- From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median. Data as of 11 November 2026.