63 organizations in 17 countries run these use cases in public. 69% of those 70 deployments disclose a measurable outcome.
Telecommunications
AI agents that run closed loops over a telecom network: they take an intent from the operator (for example a latency or availability target for a service), observe the network, diagnose deviations and execute corrective actions across radio, transport and core, within guardrails set by engineers and with human approval for major changes.
Deployments
6 public, best grade B
Reported cycle time reduction
at least 95%
Deutsche Telekom, organization claim
Cross industryTechnology and software
An AI agent that continuously reads an organization's cloud usage and billing data, uses machine learning to separate normal spend from waste, and either rightsizes resources and buys a mix of committed capacity matched to forecast usage on its own within set limits, or proposes higher risk changes for an engineer to approve.
Deployments
2 public, best grade C
Reported cost reduction
at least 40%
Akamai Technologies, organization claim
Cross industryTechnology and software
An AI agent that watches data pipelines and tables continuously, uses machine learning to learn the normal pattern of freshness, volume, schema and distribution for each one, flags anomalies before they reach a dashboard or a downstream model, and traces the lineage back to the change that caused them so an engineer can fix the source, not just the symptom.
Deployments
2 public, best grade C
Reported productivity gain
50%
SeatGeek, vendor claim
Cross industryBanking
An AI agent in Microsoft Teams, Slack or the intranet that takes the high volume IT support queue, such as password and MFA resets, account unlocks, VPN, device and software requests, and resolves common requests by acting in the identity and IT service management systems, handing the rest to the right resolver group with the context attached.
Deployments
6 public, best grade B
Reported employee adoption
94%
Mercari US, vendor claim
Cross industryBanking
An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.
Deployments
4 public, best grade B
Reported contact deflection
30%
Mapbox, organization claim
Cross industryBanking
An AI assistant in the developer's IDE and code review flow that completes and generates code, explains unfamiliar modules, drafts unit tests and reviews pull requests for common defects, while generated code goes through the same review, testing and change controls as any other code.
Deployments
6 public, best grade B
Median productivity gain
20%
3 deployments
Cross industryBanking
AI that turns a flood of monitoring alerts into one probable incident, routes it to the right team, proposes likely root causes and remediation from runbooks and past incidents, and drafts the stakeholder updates and the post incident review, while an engineer authorizes every change.
Deployments
5 public, best grade B
Median accuracy
90%
3 deployments
Cross industryBanking
AI that reads legacy code such as COBOL, PL/I or old Java, explains what each program does, maps its data flows and dependencies, drafts the equivalent modern code or specification, and generates the regression tests needed to prove the new system behaves like the old one.
Deployments
5 public, best grade B
Reported cycle time reduction
about 50%
Google, organization claim
Cross industryHealthcare
An AI agent in the security operations centre that picks up each new alert or user reported phishing email, gathers the evidence from the SIEM, endpoint, identity and threat intelligence tools, gives a verdict with its reasoning and a draft incident summary, and closes clear false positives while an analyst approves every containment action.
Deployments
7 public, best grade B
Median productivity gain
60%
3 deployments
Cross industryTechnology and software
AI that takes security findings from scanners, fuzzers and bug reports, filters out duplicates and false positives, reproduces and ranks the real ones, and drafts a code fix with a test for each, which a developer reviews and merges through the normal change process.
Deployments
4 public, best grade B
Cross industryGovernment and public sector
AI that drafts knowledge base articles from resolved tickets, cases and conversations, detects questions the knowledge base does not answer and articles that are outdated or contradict each other, and proposes new or revised articles for a knowledge owner to review and publish.
Deployments
4 public, best grade B
Cross industryBanking
AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, which keep the structure and statistical properties of production data without containing real personal data, so teams can test software, train and validate models and run demos safely.
Deployments
7 public, best grade B
Reported cycle time reduction
75%
Patterson Dental, vendor claim
Cross industryBanking
A governed register of every AI system and model an organization builds, buys or uses, with its owner, purpose, data, risk tier and approval status, kept current by AI that discovers unregistered use, reads the documentation and assembles the evidence a board, auditor or supervisor asks for.
Deployments
4 public, best grade B
Technology and softwareGovernment and public sector
AI that reads product requirements, specifications or recorded sessions, checks them for gaps, ambiguity and contradictions, and drafts structured user stories, acceptance criteria and test cases (for example in Gherkin) that QA engineers review, with each item traced back to the requirement it covers.
Deployments
5 public, best grade B
Reported cycle time reduction
67%
LTIMindtree, vendor claim
Cross industryBanking
An assistant that turns a business user's plain language question into a query against governed data, runs it under that user's own data permissions and returns the table or chart together with the SQL and the tables used, so routine ad hoc questions no longer queue for the data team.
Deployments
3 public, best grade B
