KPI
Automation rate: AI benchmark
Share of cases, documents or transactions processed end to end without human touch.
How to measure it
Cases completed without any manual step divided by all cases entering the process.
Across the library
Median 80% across 37 deployments, reported range 25% to 99%, plus 2 "up to" values not pooled.
Higher is better. Unit: percent.
Reported values by use case
AI for cash application and remittance matching
- Keurig Dr Pepper98% · vendor claim
- L'Oréal96% · vendor claim
- ResMed96% · vendor claim
- Sysco80% · vendor claim
- Express Employment Professionals70% · vendor claim
AI for supplier invoice processing in accounts payable
- Octopus Energy85% · organization claim
- Adyen70% · vendor claim
- Fugro70% · organization claim
- Georgetown University66% · vendor claim
AI agent for travel and expense report audit
- Owens Corningat least 74% · vendor claim
- Databricks72% · vendor claim
- Takeda63% · vendor claim
AI for claims triage and straight through processing
- Allianz Partnersup to 70% · organization claim
- Lemonadeabout 55% · organization claim
- ZhongAn Online P&C Insuranceat least 45% · organization claim
AI medical coding for clinical encounters
- Your Health95.5% · organization claim
- University of Colorado Medicine92% · vendor claim
- Oregon Health & Science University92% · vendor claim
AI travel and hotel booking concierge
- GHT Hotels89% · vendor claim
- AutoCamp88% · vendor claim
- Booking.com30% · organization claim
AI agent for IT service desk resolution
- Broadcom88% · vendor claim
- Mercari USat least 74% · vendor claim
AI for inbound correspondence triage and routing
- Encova Insurance99% · organization claim
- Irish Life70% · vendor claim
AI for ledger and payment reconciliation
- Capital Area Food Bankabout 95% · vendor claim
- Doximityat least 75% · vendor claim
AI agent for first notice of loss claims intake
- Lemonadeabout 55% · organization claim
AI agent for flight disruption and rebooking
- Air India97% · vendor claim
AI agent for telecom bill explanation and billing disputes
- BT Groupup to 50% · organization claim
AI agent for travel insurance claims and assistance
- Allianz Partnersup to 70% · organization claim
AI assistant for telecom order to activation and eSIM onboarding
- Singtel76% · organization claim
AI credit scoring with alternative data for thin file applicants
- Upstart Holdingsat least 90% · organization claim
AI document intelligence for unstructured forms and documents
- Banorte91% · vendor claim
AI for AML transaction monitoring alert triage
- Nexo57% · vendor claim
AI for business onboarding (KYB) and beneficial ownership discovery
- BNY25% · organization claim
AI for customs classification and declaration preparation
- United Parcel Service90% · organization claim
AI for payment investigations and exceptions
- BNYat least 10% · organization claim
AI for photo based damage assessment in insurance claims
- ZhongAn Online P&C Insuranceat least 45% · organization claim
AI for software vulnerability triage and remediation
- AMDabout 70% · vendor claim
AI underwriting and verification for auto loans
- Westlake Financial70% · organization claim
Real time fraud scoring for card and instant payments
- Visa98.7% · organization claim
Use cases that should track automation rate
- Agentic AI for autonomous, intent based network operations
- AI agent for card dispute intake
- AI agent for cloud cost optimization and FinOps
- AI agent for first notice of loss claims intake
- AI agent for flight disruption and rebooking
- AI agent for fraud alert confirmation with cardholders
- AI agent for fraud alert triage
- AI agent for IT service desk resolution
- AI agent for payment initiation within a customer mandate
- AI agent for telecom bill explanation and billing disputes
- AI agent for travel and expense report audit
- AI agent for travel insurance claims and assistance
- AI assistant for digital account onboarding and KYC
- AI assistant for procurement and supplier contract review
- AI assistant for telecom order to activation and eSIM onboarding
- AI cash flow underwriting for small business loans
- AI credit scoring with alternative data for thin file applicants
- AI document intelligence for unstructured forms and documents
- AI examination of trade documents under letters of credit and collections
- AI for AML transaction monitoring alert triage
- AI for application and identity fraud detection
- AI for back office account servicing execution
- AI for business onboarding (KYB) and beneficial ownership discovery
- AI for cash application and remittance matching
- AI for chargeback and representment operations
- AI for claims triage and straight through processing
- AI for commercial underwriting submission intake and triage
- AI for continuous controls testing and control self assessment
- AI for customs classification and declaration preparation
- AI for customs risk targeting, container selection and valuation checks
- AI for health insurance prior authorization and claims adjudication support
- AI for inbound correspondence triage and routing
- AI for insurance renewal processing and customer retention
- AI for ledger and payment reconciliation
- AI for merchant underwriting and risk monitoring
- AI for payment investigations and exceptions
- AI for perpetual KYC and event driven customer due diligence
- AI for pharmacovigilance adverse event case intake
- AI for photo based damage assessment in insurance claims
- AI for sanctions screening alert adjudication
- AI for settlement fail prediction and post trade exception management
- AI for software vulnerability triage and remediation
- AI for supplier invoice processing in accounts payable
- AI medical coding for clinical encounters
- AI scoring of essays and written answers in assessments
- AI screening of trade finance transactions for trade based money laundering
- AI spend classification and spend analytics for procurement
- AI summarization of medical evidence for life and health underwriting
- AI support for property valuation and appraisal
- AI travel and hotel booking concierge
- AI underwriting and credit risk decisioning for buy now pay later
- AI underwriting and verification for auto loans
- Conversational AI for insurance quote and buy
- Conversational AI for loan application intake
- Real time fraud scoring for card and instant payments