Business function
Information, applications, permits and benefits delivered by government to citizens and businesses.
52 organizations in 12 countries run these use cases in public. 51% of those 57 deployments disclose a measurable outcome.
An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.
An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.
An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.
A generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants, grounded in the department's approved lines, policy documents and case data, with the official editing and approving every word before it is sent or cleared.
Risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error, so that caseworkers verify the riskiest cases first, while every decision on entitlement stays with a person and the model is tested for fairness before and during use.
AI that helps a public body handle freedom of information and open government requests: logging and clarifying requests, spotting duplicates, searching and deduplicating the records in scope, proposing redactions with the exemption that applies, and drafting the response letter, with an FOI officer deciding what is released.
AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.
An AI agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions, takes service requests such as potholes, missed collections or broken street lights with the right location and details, creates the case in the work order system and routes anything urgent or complex to the right team.
AI that helps applicants submit complete permit and licence applications and helps officers process them, by answering questions about requirements, checking applications for missing or inconsistent information, pulling the relevant policies, history and constraints, and drafting reports, while the grant or refusal stays with a named officer or a published rule.
AI that reads every free text response to a public consultation or rulemaking comment period, proposes themes, maps each response to the themes that officials have validated, flags duplicates, campaign letters and responses that need special attention, and produces counts and summaries for the analysts who write the government's response.
AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.
Computed from the 57 public deployments behind these use cases. Numbers update with every checked record.
| KPI | Median | Reported range | Data points | Claimed by |
|---|---|---|---|---|
| Accuracy | 83% | 76% to 97% | 6 | 5 organization, 1 vendor |
Abu Dhabi Government (TAMM), Baltimore City 911 (Emergency Communications), Board of Governors of the Federal Reserve System, Cabinet Office (Government Communication Service), Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, City of Kelowna, ClearTax, Copenhagen Emergency Medical Services, Crown Prosecution Service, Delaware County, Department for Education, Department for Science, Innovation and Technology (Incubator for Artificial Intelligence), Department for Transport, Department for Work and Pensions, Driver and Vehicle Licensing Agency, Estonian Information System Authority (RIA), European Commission, Federal Emergency Management Agency, Federal Student Aid (U.S. Department of Education), Foreign, Commonwealth and Development Office, Galt Police Department, Gemeente Nissewaard, Gemeente Rotterdam, Gemeente Tilburg, Government Digital Service, Government of the City of Buenos Aires, HM Revenue and Customs, Home Office (Visa, Status and Information Services), Intellectual Property Office, Internal Revenue Service, Leeds City Council, London Borough of Barnet, Madrid Destino, Montgomery County Government, Newcastle City Council, Provincie Noord-Holland, Rio de Janeiro City Data Office (Escritório de Dados), Région Provence-Alpes-Côte d'Azur (Région Sud), U.S. Citizenship and Immigration Services, U.S. Department of Agriculture, U.S. Department of Justice, U.S. Department of State (Bureau of Consular Affairs), U.S. Department of Transportation, Office of the Secretary, U.S. Department of the Interior, U.S. Department of the Treasury, Bureau of the Fiscal Service, U.S. Fish and Wildlife Service, U.S. Food and Drug Administration, Center for Drug Evaluation and Research, U.S. Immigration and Customs Enforcement, Uitvoeringsinstituut Werknemersverzekeringen (UWV), West Berkshire Council, YoungWilliams.
