KPI benchmark
How satisfied are customers with AI agents?
Across 18 public AI deployments, the median customer satisfaction is 87%, and the middle half of them report between 80% and 90.3%. Share of customers satisfied with the interaction (CSAT).
87%
Median customer satisfaction
80% to 90.3%
Middle half of deployments
18
Public deployments pooled
6 of the 18 values are claims by the organization itself, a regulator or an independent study; 12 come from the AI vendor. One value per organization; "up to" claims are listed but not pooled. Data as of 11 November 2026. Methodology
Customer satisfaction by industry
| Industry | Median | Deployments |
|---|---|---|
| Retail and ecommerce | 90% | 5 |
| Government and public sector | 65% | 4 |
Customer satisfaction by use case
| Use case | Median | Deployments |
|---|---|---|
| AI agent for order status, delivery changes and returns | 92.5% | 4 |
| AI agent for first line contact center service | 82.5% | 3 |
How to measure it
Post interaction survey, share of top two box answers, compared with the human channel on the same intents.
Across the library
Median 87% across 18 deployments, reported range 44% to 98%.
Higher is better. Unit: percent.
Reported values by use case
AI agent for order status, delivery changes and returns
- BARK98% · vendor claim
- Nuulyat least 95% · vendor claim
- NOBULLat least 90% · vendor claim
- Sun & Ski Sports90% · vendor claim
AI agent for first line contact center service
- Salzburg AG89% · vendor claim
- Lascana82.5% · vendor claim
- Swiss Life Germany73% · vendor claim
AI assistant for citizen information and government services
- Montgomery County Government50% · vendor claim
- Ministry of Digital Affairs of Poland44% · organization claim
AI agent for fan and ticketing service at sports clubs
- FC Schalke 0490.4% · vendor claim
AI agent for outbound post discharge and recovery follow up calls
- Dr Balmis General University Hospital88.9% · organization claim
AI agent for utility billing, payments, meter readings and move in or move out
- Octopus Energy76% · organization claim
AI assistant for airport passengers on kiosks, holograms and chat
- Flughafen Berlin Brandenburg GmbH85% · vendor claim
AI assistant for tax questions and filing support
- Skatteverketat least 80% · organization claim
AI quality and compliance monitoring of every customer interaction
- KDDI84% · organization claim
AI self help assistant for self represented litigants and legal aid clients
- People's Law Schoolat least 80% · organization claim
AI virtual assistant for health insurance member service
- CZ96% · vendor claim
Use cases that should track customer satisfaction
- AI academic advising assistant for course selection and degree requirements
- AI agent for account and card servicing
- AI agent for ATM and self service device assistance
- AI agent for branch finding and appointment booking
- AI agent for card dispute intake
- AI agent for device and connectivity troubleshooting on voice and chat
- AI agent for early collections and hardship support
- AI agent for EV charging driver support and charger troubleshooting
- AI agent for fan and ticketing service at sports clubs
- AI agent for first line contact center service
- AI agent for first notice of loss claims intake
- AI agent for flight disruption and rebooking
- AI agent for fraud alert confirmation with cardholders
- AI agent for insurance policy servicing
- AI agent for network outage detection and customer communication
- AI agent for newspaper and publisher subscriber service
- AI agent for order status, delivery changes and returns
- AI agent for outbound post discharge and recovery follow up calls
- AI agent for outbound reminders and confirmations by voice and messaging
- AI agent for parcel tracking and delivery exceptions
- AI agent for payment initiation within a customer mandate
- AI agent for proactive customer outreach, activation and retention
- AI agent for public transit passenger information and disruption reporting
- AI agent for telecom bill explanation and billing disputes
- AI agent for travel insurance claims and assistance
- AI agent for utility billing, payments, meter readings and move in or move out
- AI analytics for smart meter and AMI data
- AI answer engine for readers built on a publisher's own journalism
- AI assistant for airport passengers on kiosks, holograms and chat
- AI assistant for citizen information and government services
- AI assistant for goal based financial planning
- AI assistant for hospital lobby questions, symptom routing and wayfinding
- AI assistant for money transfers and bill payments by chat or voice
- AI assistant for mortgage servicing borrower requests
- AI assistant for student enrollment and student services
- AI assistant for tax questions and filing support
- AI assistant for telecom plan upgrades, add ons and sales
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- AI avatar for pre visit patient education
- AI copilot for field technicians and dispatch optimization
- AI decision support for airline operations control and disruption recovery
- AI digital human guide for banks and insurers
- AI financial wellbeing coach in the banking app
- AI for catastrophe and exposure assessment in insurance
- AI for insurance renewal processing and customer retention
- AI for non emergency service requests and 311 routing
- AI for parametric insurance claims triggering
- AI for telecom churn prediction and retention offers
- AI home loan assistant with pre qualification
- AI live interpretation at bank branch counters
- AI loyalty and rewards program personalization
- AI quality and compliance monitoring of every customer interaction
- AI reply drafting for customer email and support tickets
- AI research assistant in university library search
- AI scam intervention for instant payments
- AI self help assistant for self represented litigants and legal aid clients
- AI shopping assistant for product discovery and recommendations
- AI spam and scam call blocking for mobile and landline subscribers
- AI travel and hotel booking concierge
- AI tutor that coaches students through problems
- AI virtual assistant for health insurance member service
- AI visitor and tour guide for cities, museums and events
- Conversational AI for insurance quote and buy
- Conversational AI for loan application intake
- Generative AI voice assistant in the car
- Real time AI assist for contact center agents
Frequently asked questions
- How satisfied are customers with AI agents?
- Across 18 public AI deployments, the median customer satisfaction is 87%, and the middle half of them report between 80% and 90.3%. Share of customers satisfied with the interaction (CSAT).
- How do you measure customer satisfaction?
- Post interaction survey, share of top two box answers, compared with the human channel on the same intents.
- How does customer satisfaction differ by industry?
- The median customer satisfaction is 90% in retail and ecommerce (5 deployments) and 65% in government and public sector (4 deployments). Industries with fewer than 3 reported values are not shown.
- Which AI use cases report the best customer satisfaction?
- Among use cases with at least 3 reported values: AI agent for order status, delivery changes and returns (median 92.5%, 4 deployments); AI agent for first line contact center service (median 82.5%, 3 deployments).
- Do AI vendors report a different customer satisfaction than the organizations themselves?
- Claims by the organizations themselves, regulators or independent studies have a median of 80% (6 values); claims by the AI vendor have a median of 90% (12 values). The page lists both, and every value links to its source.
- Where do these customer satisfaction numbers come from?
- From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median. Data as of 11 November 2026.