KPI
Employee adoption: AI benchmark
Share of the target employees who use the tool regularly.
How to measure it
Weekly active users divided by licensed or target users.
Across the library
Median 82% across 17 deployments, reported range 30% to 100%.
Higher is better. Unit: percent.
Reported values by use case
AI assistant for HR and policy questions
- IBM99% · organization claim
- Bank of Americaat least 90% · organization claim
- Tata Realty and Infrastructure Limited82% · vendor claim
- Mahindra Finance70% · organization claim
AI agent for IT service desk resolution
- Mercari US94% · vendor claim
- Bank of Americaat least 90% · organization claim
- AkzoNobel72% · vendor claim
AI legal research and drafting assistant for lawyers
- CMSat least 95% · vendor claim
- Forvis Mazars in Germanyat least 80% · vendor claim
- Macfarlanesat least 80% · vendor claim
AI enterprise knowledge search for employees
- Zain Jordanat least 90% · organization claim
- Zillow80% · vendor claim
AI platform for frontline and deskless workforce communication
- Amsted Rail96% · vendor claim
- Wells Enterprisesat least 30% · vendor claim
AI workforce scheduling for retail stores
- SMCP North America100% · vendor claim
- ALDO Group66% · vendor claim
AI copilot for underwriting risk assessment
- Generali Global Corporate & Commercialat least 90% · vendor claim
AI next best action prompts for wealth advisors
- UBS80% · organization claim
Use cases that should track employee adoption
- AI agent for IT service desk resolution
- AI ambient scribe for clinical documentation
- AI assistant for employee onboarding
- AI assistant for HR and policy questions
- AI assistant for insurance brokers and agents
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- AI coding assistant for software developers
- AI copilot for corporate client briefings and call reports
- AI copilot for plant operators and maintenance technicians
- AI copilot for underwriting risk assessment
- AI drafting of clinician replies to patient portal messages
- AI enterprise knowledge search for employees
- AI for compensation governance and pay equity analysis
- AI internal talent marketplace for matching employees to projects, roles and mentors
- AI knowledge assistant for wealth advisors and relationship managers
- AI legal research and drafting assistant for lawyers
- AI meeting notes and CRM update for wealth advisors
- AI next best action prompts for wealth advisors
- AI platform for frontline and deskless workforce communication
- AI summaries of investment research and the house view
- AI workforce scheduling for retail stores
- Governed text to SQL analytics assistant