Business function

AI use cases for onboarding and kyc

Opening accounts and relationships, identity verification and know your customer checks.

Use cases: 10
Deployments: 36
Organizations: 34
Outcome disclosed: 72%

10 Onboarding and KYC use cases

34 organizations in 11 countries run these use cases in public. 72% of those 36 deployments disclose a measurable outcome.

Wealth and asset managementBanking

AI agent for source of wealth due diligence in private banking

An AI agent that reads a prospective private client's documents, extracts and corroborates how their wealth was built, checks plausibility against benchmarks and external sources, and drafts the source of wealth and enhanced due diligence narrative for the relationship manager and compliance analyst, who decide on the risk rating and the relationship.

Deployments

3 public, best grade B

Autonomy

Copilot

Cross industryBanking

AI assistant for developers integrating a company's APIs

An AI assistant on a developer portal and in its documentation that answers integration questions, recommends the right endpoints, helps debug connections and generates sample calls, grounded in the API catalogue, reference docs and test material, so clients and partners integrate faster with fewer support tickets.

Deployments

4 public, best grade B

Reported contact deflection

30%

Mapbox, organization claim

BankingPayments and cards

AI assistant for digital account onboarding and KYC

A customer facing AI assistant that guides a new applicant, a person or a small merchant, through a digital account, card or relationship application: it collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.

Deployments

3 public, best grade C

Reported productivity gain

30x

M-DAQ Global, vendor claim

Telecommunications

AI assistant for telecom order to activation and eSIM onboarding

An AI assistant that takes a new or existing customer from order to a working service: it collects and checks the order details, guides number porting, eSIM download or SIM activation and installation appointments, tracks the order and fixes or escalates the step that is stuck, on messaging, app, web or phone.

Deployments

3 public, best grade B

Reported automation rate

76%

Singtel, organization claim

BankingPayments and cards

AI for application and identity fraud detection

AI that checks incoming account and loan applications for forged or AI generated documents, synthetic and stolen identities, and coordinated application rings, by analysing documents, device and application data across the whole queue and cross checking against bureau and official sources.

Deployments

6 public, best grade B

Reported detection improvement

2.5x

Department for Work and Pensions, organization claim

BankingPayments and cards

AI for business onboarding (KYB) and beneficial ownership discovery

An AI agent that builds the know your business (KYB) due diligence file for a new or reviewed corporate client, before any account is opened: it collects registry, incorporation and ownership documents, resolves the entity across sources, maps the ownership chain through holding companies, nominees and trusts to the ultimate beneficial owners, screens the entity and its owners, and presents a risk scored case for a compliance analyst to decide.

Deployments

3 public, best grade C

Reported automation rate

25%

BNY, organization claim

Payments and cardsTechnology and software

AI for merchant underwriting and risk monitoring

AI that helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, by checking what a business really sells and how risky it is at onboarding, and then watches every active merchant for changes in behaviour, ranking the few that need an analyst so fraud, prohibited trade and credit losses are caught early.

Deployments

4 public, best grade B

Reported alert volume reduction

about 89%

Weave Communications, vendor claim

BankingPayments and cards

AI for PEP and adverse media screening

AI that continuously scans news, court records, registries and other open sources in many languages for negative information and political exposure linked to customers, counterparties and beneficial owners, discards look alikes, and summarises credible risk for the analyst with the sources attached.

Deployments

7 public, best grade B

Reported handling time reduction

at least 60%

Save the Children, vendor claim

BankingPayments and cards

AI for perpetual KYC and event driven customer due diligence

AI that keeps each customer's due diligence file current by replacing calendar driven KYC reviews with continuous, event driven refreshes: it watches for trigger events such as a change of ownership, address, behaviour or a new adverse finding, refreshes the file automatically where it can, and involves an analyst only when something material has changed. The risk rating itself and the first file for a new business client are separate use cases.

Deployments

5 public, best grade B

Reported cost reduction

40%

JPMorgan Chase, organization claim

Banking

AI orchestration of corporate account opening and channel setup

An AI agent that runs the operational setup of a corporate client after the due diligence has been approved: it reads mandates, board resolutions and signatory documents, prepares accounts, users, roles and payment entitlements for approval, configures channel access, and chases outstanding items with the client, turning a manual setup that passes between several teams into a tracked, guided flow.

Deployments

2 public, best grade B

Autonomy

Copilot

What the evidence says

Computed from the 36 public deployments behind these use cases. Numbers update with every checked record.

Industries these use cases also serve

AI patterns used

Deployments by stage

Announced
2
Pilot
1
Production
26
Scaled
7

Public deployments by region

North America
12
Global
8
Asia Pacific
8
Europe
5
Middle East
2
Latin America
1

Organizations with a public deployment

Airwallex, Albo, BCU, BNY, Bank of Singapore, CNG Holdings, CircleCI, Citi, Close Brothers Motor Finance, Department for Work and Pensions, Deutsche Bank, First National Bank of Omaha (FNBO), HSBC, Incore Bank, JPMorgan Chase, M-DAQ Global, Mapbox, Mashreq, OCBC, Origin Bank, Payoneer, Reliance Jio, Santander UK, Save the Children, Scotiabank, Singtel, Standard Chartered, Tekmetric, Telstra, U.S. Bank, Verizon, Visa, Weave Communications, monday.com.

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