48 organizations in 13 countries run these use cases in public. 63% of those 48 deployments disclose a measurable outcome.
Healthcare
An AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note, and often the letter or after visit summary, for the clinician to review, edit and sign in the health record. It documents; it does not diagnose or decide on treatment.
Deployments
3 public, best grade B
Reported handling time reduction
8.2%
Great Ormond Street Hospital for Children NHS Foundation Trust, organization claim
Cross industryRetail and ecommerce
AI that reads every piece of free text customer feedback, such as survey verbatims, NPS comments, reviews, social posts, chat and call transcripts, and turns it into themes, sentiment, drivers and suggested actions that a named owner can act on, so the organization hears all of its customers instead of a sample.
Deployments
5 public, best grade B
Reported accuracy
84%
SBF Group, vendor claim
Wealth and asset managementBanking
An AI notetaker for wealth advisors that turns a client advice meeting, recorded with the client's consent, into the file note, follow up message and CRM record the firm needs to evidence its advice; unlike a general meeting summarizer, its output becomes part of the regulated client record. It drafts a structured note with the client's goals, circumstances, decisions and action items, and writes it into the CRM once the advisor has approved it.
Deployments
6 public, best grade B
Reported productivity gain
15%
SEB, vendor claim
Cross industryGovernment and public sector
AI that summarizes internal and operational meetings, such as team, project, board and case meetings: it transcribes an online or in person meeting with the participants' knowledge and produces a summary, decisions and action items with owners and dates for the organizer to check and share. It is the general purpose tool; client advice meetings and sales calls, which feed a regulated record or a sales pipeline, have their own pages.
Deployments
5 public, best grade B
Media and entertainment
AI that watches and listens to a broadcaster's or publisher's video and audio archive and generates rich, structured metadata, such as what is shown, who appears, spoken content, on screen text, logos and objects, so that content makers can find and reuse footage through natural language search instead of relying on the sparse, inconsistent tags an archive accumulated by hand over decades.
Deployments
2 public, best grade C
Cross industryBanking
Automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric, checking required disclosures and script adherence, flagging conduct and mis selling risk, and surfacing coaching opportunities, instead of the small sample a human QA team can review.
Deployments
5 public, best grade C
Reported quality score uplift
about 10%
British Gas, vendor claim
Cross industryTelecommunications
AI for sales teams that analyses sales calls and meetings against the team's own sales method to coach sellers and their managers, and writes the call summary, next steps and opportunity updates into the CRM for the seller to confirm. Its purpose is winning deals and building selling skill, not the regulated advice record or general meeting notes.
Deployments
4 public, best grade C
Reported time saved per task
3 minutes
Sandvik Coromant, organization claim
Government and public sectorHealthcare
AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments
3 public, best grade B
Media and entertainmentEducation
AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments
5 public, best grade C
Reported cost reduction
50%
Warner Bros. Discovery, vendor claim
Government and public sector
AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.
Deployments
8 public, best grade B
Cross industryBanking
A real time copilot for human contact centre agents during a live call or chat: it transcribes the conversation as it happens, surfaces the relevant knowledge and next step, drafts responses, and writes the after call summary and CRM notes, while the agent stays in control of what is said and done.
Deployments
5 public, best grade B
Reported productivity gain
15%
Definity, vendor claim
