KPI
Time saved per task: AI benchmark
Minutes saved per task, document or case.
How to measure it
Time study of the task with and without the AI.
Across the library
Median 7.5 minutes across 8 deployments, reported range 2 minutes to 120 minutes, plus 3 "up to" values not pooled.
Higher is better. Unit: minutes.
Reported values by use case
AI sales call coaching and CRM update
- Lumen Technologiesup to 225 minutes · vendor claim
- Sandvik Coromant3 minutes · organization claim
AI agent for complaints recognition, investigation and response
- Lloyds Banking Groupabout 5 minutes · organization claim
AI assistant for B2B telecom quoting, sales and service
- Lumen Technologiesup to 225 minutes · vendor claim
AI assistant for citizen information and government services
- Driver and Vehicle Licensing Agencyabout 2 minutes · organization claim
AI copilot for plant operators and maintenance technicians
- Textron Aviationup to 18 minutes · vendor claim
AI copilot for underwriting risk assessment
- Zurich North America120 minutes · vendor claim
AI for RFP, tender and sales proposal response drafting
- Microsoft20 minutes · vendor claim
AI meeting notes and CRM update for wealth advisors
- UniSuperabout 30 minutes · vendor claim
AI summaries of investment research and the house view
- Deutsche Bankup to 120 minutes · organization claim
AI travel and hotel booking concierge
- Pricelineabout 10 minutes · organization claim
Real time AI assist for contact centre agents
- Definity3.5 minutes · organization claim
Use cases that should track time saved per task
- AI academic advising assistant for course selection and degree requirements
- AI agent for complaints recognition, investigation and response
- AI agent for corporate credit analysis and credit memo drafting
- AI agent for device and connectivity troubleshooting on voice and chat
- AI agent for fraud alert triage
- AI agent for source of wealth due diligence in private banking
- AI ambient scribe for clinical documentation
- AI assistant for B2B telecom quoting, sales and service
- AI assistant for citizen information and government services
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for employee onboarding
- AI assistant for goal based financial planning
- AI assistant for insurance brokers and agents
- AI assistant for investment suitability assessment and reports
- AI assistant for procurement and supplier contract review
- AI assistant for Shariah compliance screening and review
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- AI copilot for corporate client briefings and call reports
- AI copilot for hotel revenue management
- AI copilot for marketing content with compliance pre review
- AI copilot for model risk validation and monitoring
- AI copilot for plant operators and maintenance technicians
- AI copilot for SAR and STR narrative drafting
- AI copilot for underwriting risk assessment
- AI drafted explanations for credit declines and adverse actions
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI for court and case file summarization
- AI for drafting customer letters and outbound notices
- AI for immigration and visa applications, from applicant questions to case preparation
- AI for IT incident triage and root cause analysis (AIOps)
- AI for PEP and adverse media screening
- AI for permit and licence application processing
- AI for policy drafting and policy gap analysis
- AI for regulatory report assembly
- AI for RFP, tender and sales proposal response drafting
- AI for supervisory exam and information request responses
- AI for support knowledge article generation and maintenance
- AI for third party and vendor risk due diligence
- AI knowledge assistant for wealth advisors and relationship managers
- AI legal research and drafting assistant for lawyers
- AI meeting notes and CRM update for wealth advisors
- AI meeting summarization and action items
- AI next best action prompts for wealth advisors
- AI portfolio drift monitoring and rebalancing proposals
- AI regulatory horizon scanning and obligation mapping
- AI sales call coaching and CRM update
- AI summaries of investment research and the house view
- AI summarization of medical evidence for life and health underwriting
- AI support for emergency call triage (112 and 911)
- AI system and model inventory with shadow AI discovery
- AI that turns requirements into user stories, acceptance criteria and test cases
- AI travel and hotel booking concierge
- Generative AI copilot for internal audit
- Governed text to SQL analytics assistant
- Real time AI assist for contact centre agents