AI pattern

Digital human use cases

A conversational agent with a lifelike face and voice, used on screens, kiosks and video.

Use cases: 1
Deployments: 5
Organizations: 5
Countries: 5

1 Digital human use cases

5 organizations in 5 countries run these use cases in public.

Telecommunications

AI assistant for telecom retail stores, from associate copilot to digital human kiosk

A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation. It can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.

Deployments

5 public, best grade B

Reported accuracy

95%

Bouygues Telecom, vendor claim