51 organizations in 12 countries run these use cases in public. 51% of those 55 deployments disclose a measurable outcome.
InsuranceTravel and hospitality
An AI agent that helps insured travellers around the clock and in their own language: it answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates they upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.
Deployments
2 public, best grade B
Reported automation rate
up to 70%
Allianz Partners, organization claim
Cross industryBanking
A copilot that drafts campaign copy, product explainers and social posts on brand and in the customer's language from approved product facts, then runs a first pass compliance check against advertising rules and required disclosures, flagging unsupported claims and missing warnings before a human in marketing compliance approves publication.
Deployments
3 public, best grade B
Reported productivity gain
34%
Ally Financial, organization claim
ManufacturingAutomotive
A generative AI assistant for the people who run and repair machines in plants, workshops and service centres: it answers fault and procedure questions from equipment manuals, fault reports, shift logs and live machine data, in the technician's language, with links to the sources, so faults are diagnosed faster and expert knowledge is not lost when experienced staff retire.
Deployments
3 public, best grade B
Reported time saved per task
up to 18 minutes
Textron Aviation, vendor claim
Cross industryGovernment and public sector
Generative AI that helps learning and development teams turn source material such as procedures, product documentation and policies into training: course outlines, lesson text, quizzes, narration, avatar videos and translations, which instructional designers and subject matter experts review before publishing.
Deployments
5 public, best grade B
Reported cycle time reduction
90%
Zoom, vendor claim
Cross industryBanking
AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
Deployments
5 public, best grade B
Reported cycle time reduction
25%
SS&C GIDS and RS, vendor claim
Government and public sector
AI that helps applicants understand immigration and visa requirements and submit complete applications, and helps immigration staff prepare cases by extracting form data, classifying evidence, routing applications and supporting interviews, while every grant or refusal is decided by an officer against the immigration rules.
Deployments
4 public, best grade B
BankingPayments and cards
AI that continuously scans news, court records, registries and other open sources in many languages for negative information and political exposure linked to customers, counterparties and beneficial owners, discards look alikes, and summarises credible risk for the analyst with the sources attached.
Deployments
7 public, best grade B
Reported handling time reduction
at least 60%
Save the Children, vendor claim
Wealth and asset managementBanking
AI that drafts each client's periodic portfolio commentary and report narrative (performance, attribution, what drove returns, positioning and outlook) in plain language and in the client's language, where every figure comes from the portfolio system of record and a reviewer approves the text before delivery.
Deployments
2 public, best grade C
Cross industryRetail and ecommerce
AI that translates and adapts an organization's commercial content, such as campaigns, emails, product pages, help content and websites, for each market and language, using the brand's glossary, style guide and past approved translations, and routes the output to human linguists and local marketers for review in proportion to how visible and risky the content is.
Deployments
3 public, best grade C
Reported cycle time reduction
10x
Swarovski, vendor claim
Wealth and asset managementCapital markets
An AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts, answers "what is our view on X" on demand, and adapts approved research for different client segments and languages, with every figure traced to the original research.
Deployments
4 public, best grade B
Reported time saved per task
up to 120 minutes
Deutsche Bank, organization claim
Government and public sectorHealthcare
AI that supports emergency call takers and dispatchers during 112 and 911 calls, with live transcription, translation, summaries, location cues and alerts for critical conditions such as cardiac arrest, while the call taker keeps every triage and dispatch decision.
Deployments
3 public, best grade B
Media and entertainmentEducation
AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.
Deployments
5 public, best grade C
Reported cost reduction
50%
Warner Bros. Discovery, vendor claim
Government and public sector
AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech, so people can use public services in their own language, with human translators and interpreters reviewing what carries legal or safety weight.
Deployments
8 public, best grade B
Travel and hospitalityMedia and entertainment
A location and context aware AI guide, often spoken, that tells visitors of cities, museums, heritage sites and events the stories behind what is around them and answers their questions in their own language, grounded in the organization's curated content and in the visitor's position or the object they scan.
Deployments
4 public, best grade C
