Business function
Reminding, restructuring and recovering overdue payments with care for vulnerable customers.
9 organizations in 3 countries run these use cases in public. 70% of those 10 deployments disclose a measurable outcome.
A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.
AI that drafts the letters and notices operations must send at scale, such as arrears notices, decline letters, complaint responses, servicing confirmations and product change notices, from case data and approved templates and clauses, in the customer's language, for a person to approve where the notice is regulated.
AI that reads open and closed claims to find cases where a third party is wholly or partly liable, estimates liability and the recoverable amount under the applicable negligence and recovery rules, and sends scored recovery opportunities with their reasons to the subrogation team.
An assistant that assembles a stressed borrower's position, tests restructuring options such as a term extension, rate relief, payment holiday or due date change against policy and affordability, and recommends the best fit with a written rationale for a person to approve.
Computed from the 10 public deployments behind these use cases. Numbers update with every checked record.
Acentra Health, Central Insurance, Commonwealth Bank of Australia, Day Knight & Associates, Elephant Insurance, Health Resources and Services Administration, Hiscox, SS&C Technologies, SameDay Auto Finance.
