KPI
Interactions handled: AI benchmark
Number of conversations, cases or documents the AI handled.
How to measure it
Count from platform logs over a stated period.
Across the library
102 reported values (count), listed per use case below. Absolute volumes depend on organization size and are not pooled.
Higher is better. Unit: count.
Reported values by use case
AI agent for first line contact centre service
- Bank of Americaat least 3 billion · organization claim
- Poste Italianeabout 80 million · organization claim
- BBVA México63 million · organization claim
- Vodafoneabout 45 million · vendor claim
- Lufthansa Groupabout 16 million · vendor claim
- NatWest Group10.8 million · organization claim
- Ingka Groupabout 3.2 million · organization claim
- Klarna2.3 million · organization claim
- ABN AMROat least 2 million · vendor claim
- Vietcombankabout 2 million · vendor claim
- Vodacomabout 2 million · organization claim
- Nordeaat least 220,000 · vendor claim
- BT Groupup to 60,000 · organization claim
- Air Indiaabout 10,000 · organization claim
AI assistant for citizen information and government services
- Government of the City of Buenos Airesat least 2 million · vendor claim
- Australian Taxation Officeat least 950,000 · vendor claim
- Dubai Police20,000 · organization claim
- Montgomery County Governmentat least 20,000 · vendor claim
- Ministério da Gestão e da Inovação em Serviços Públicos (MGI)about 2000 · vendor claim
- City of Helsinkiup to 300 · vendor claim
AI assistant for developers integrating a company's APIs
- Mapboxat least 175,000 · vendor claim
- monday.comat least 125,000 · vendor claim
- Coinbase40,459 · vendor claim
- CircleCIat least 32,000 · vendor claim
- Anacondaabout 6500 · vendor claim
AI financial wellbeing coach in the banking app
- Bank of Americaat least 3 billion · organization claim
- Wells Fargoat least 1 billion · organization claim
- KBC80 million · organization claim
- Hyundai Card12.6 million · organization claim
- Royal Bank of Canadaat least 10 million · organization claim
AI assistant for tax questions and filing support
- H&R Block6.5 million · organization claim
- HM Revenue and Customsat least 5.5 million · organization claim
- Internal Revenue Serviceat least 3 million · organization claim
- Skatteverketabout 500,000 · organization claim
AI spam and scam call blocking for mobile and landline subscribers
- Bharti Airtelat least 98.4 billion · organization claim
- Bell Canadaat least 540 million · organization claim
- Virgin Media O2about 70 million · organization claim
- BT Groupat least 2.4 million · organization claim
AI agent for apartment leasing inquiries and resident service
- CAF Managementabout 170,000 · vendor claim
- Asset Livingat least 130,000 · organization claim
- Oxford Companies2612 · vendor claim
AI agent for utility billing, payments, meter readings and move in or move out
- Dubai Electricity and Water Authorityat least 9.2 million · vendor claim
- Octopus Energyabout 8000 · organization claim
- Aydem Energyabout 1000 · vendor claim
AI assistant for benefits eligibility questions and applications
- Federal Student Aid (U.S. Department of Education)at least 11 million · organization claim
- Department for Work and Pensionsabout 1 million · organization claim
- Région Provence-Alpes-Côte d'Azur (Région Sud)at least 30,000 · vendor claim
AI assistant for telecom plan upgrades, add ons and sales
- Vodafoneabout 45 million · vendor claim
- Orange Franceabout 1 million · organization claim
- Singtelat least 70,000 · organization claim
Real time fraud scoring for card and instant payments
- Visa3.2 billion · organization claim
- ANZ, Commonwealth Bank, NAB, Suncorp Bank and Westpac (BioCatch Trust Australia)at least 180 million · vendor claim
- Commonwealth Bank of Australiaat least 40,000 · organization claim
Agentic AI for autonomous, intent based network operations
- Telstra2.5 million · organization claim
- Deutsche Telekomat least 100 · organization claim
AI agent for flight disruption and rebooking
- Lufthansa Groupabout 16 million · vendor claim
- Air Indiaabout 10,000 · organization claim
AI ambient scribe for clinical documentation
- Kaiser Permanenteat least 2.5 million · organization claim
- Great Ormond Street Hospital for Children NHS Foundation Trustat least 17,000 · organization claim
AI assistant for student enrollment and student services
- Georgia State Universityat least 200,000 · organization claim
- Adelphi University81,167 · vendor claim
AI clinical trial patient matching and prescreening
- Yale Cancer Center98,348 · organization claim
- Cleveland Clinic904 · organization claim
AI for eDiscovery and disclosure document review
- Serious Fraud Officeabout 30 million · organization claim
- Purpose Legalat least 300,000 · vendor claim
AI for inbound correspondence triage and routing
- The Master Trust Bank of Japan100,000 · vendor claim
- U.S. Department of Veterans Affairsat least 25,000 · organization claim
AI for non emergency service requests and 311 routing
- Rio de Janeiro City Data Office (Escritório de Dados)at least 30,000 · vendor claim
- Montgomery County Governmentat least 20,000 · vendor claim
AI for photo based damage assessment in insurance claims
- Covéaat least 160,000 · organization claim
- Admiral Seguros12,000 · vendor claim
AI for public consultation response analysis
- Department for Transportabout 200,000 · organization claim
- Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)at least 2000 · organization claim
AI home loan assistant with pre qualification
- Better.com1.9 million · vendor claim
- Loftabout 900 · vendor claim
AI quality and compliance monitoring of every customer interaction
- American National Insuranceat least 1 million · vendor claim
- Central Bank167,000 · vendor claim
AI translation and interpretation for multilingual public services
- European Commission891 million · organization claim
- Montgomery County Governmentat least 20,000 · vendor claim
AI agent for account and card servicing
- NatWest Group10.8 million · organization claim
AI agent for ATM and self service device assistance
- NatWest Group10.8 million · organization claim
AI agent for automated sports highlights and clipping
- National Basketball Association (NBA)at least 1000 · organization claim
AI agent for branch finding and appointment booking
- Bank of Americaat least 3 billion · organization claim
AI agent for card dispute intake
- Klarna2.3 million · organization claim
AI agent for early collections and hardship support
- Southwest Recovery Servicesat least 400,000 · vendor claim
AI agent for freight dispatch and load matching
- C.H. Robinson2000 · organization claim
AI agent for inbound lead qualification and meeting booking
- Rocket Mortgageat least 400,000 · vendor claim
AI agent for outbound reminders and confirmations by voice and messaging
- WellSpan Healthat least 160,000 · organization claim
AI agent for parcel tracking and delivery exceptions
- Evri432,000 · organization claim
AI agent for patient appointment scheduling, reminders and no show reduction
- WellSpan Healthat least 160,000 · organization claim
AI agent for personalized offers and rewards
- Bank of Americaat least 3 billion · organization claim
AI agent for proactive customer outreach, activation and retention
- Bank of Americaat least 3 billion · organization claim
AI agent for source of wealth due diligence in private banking
- OCBCabout 50 · organization claim
AI agent for telecom bill explanation and billing disputes
- BT Groupup to 60,000 · organization claim
AI agent for travel and expense report audit
- Takedaabout 400,000 · vendor claim
AI assistant for B2B telecom quoting, sales and service
- SoftBank Corp.about 100 · vendor claim
AI assistant for HR and policy questions
- IBMat least 11.5 million · organization claim
AI content moderation for trust and safety at online platforms
- Chatrouletteat least 1.5 million · vendor claim
AI copilot for network operations centre (NOC) fault triage
- Deutsche Telekomat least 100 · organization claim
AI enterprise knowledge search for employees
- Bank of Americaat least 23 million · organization claim
AI for commercial underwriting submission intake and triage
- AXIS Capitalat least 15,000 · vendor claim
AI for continuous controls testing and control self assessment
- U.S. Department of the Interiorat least 29,000 · organization claim
AI for health insurance prior authorization and claims adjudication support
- AdvanceCareat least 1 million · vendor claim
AI for insurance claims fraud detection
- AXA Switzerlandat least 1 million · vendor claim
AI for money mule account and network detection
- ANZ, Commonwealth Bank, NAB, Suncorp Bank and Westpac (BioCatch Trust Australia)at least 180 million · vendor claim
AI for permit and licence application processing
- West Berkshire Councilabout 42 · organization claim
AI for recruitment screening and interview scheduling
- Gojob1.5 million · vendor claim
AI for RFP, tender and sales proposal response drafting
- Microsoftat least 200,000 · vendor claim
AI for risk based inspection prioritization in food safety, workplace and environmental regulation
- Care Quality Commissionabout 46,000 · organization claim
AI for tax compliance risk scoring and audit selection
- HM Revenue and Customsabout 1500 · organization claim
AI knowledge assistant for wealth advisors and relationship managers
- Bank of Americaat least 23 million · organization claim
AI legal research and drafting assistant for lawyers
- A&O Shearmanabout 40,000 · organization claim
AI meeting summarization and action items
- Ministry of Justiceat least 1.6 million · organization claim
AI metadata tagging and indexing for media archives
- Australian Broadcasting Corporation1 million · vendor claim
AI quality inspection on the production line
- Audiabout 1.5 million · organization claim
AI roleplay training for customer conversations
- Bank of Americaat least 1 million · organization claim
AI scam intervention for instant payments
- Commonwealth Bank of Australiaat least 40,000 · organization claim
AI supply chain risk and disruption monitoring
- Schaefflerabout 700 · vendor claim
Use cases that should track interactions handled
- Agentic AI for autonomous, intent based network operations
- AI agent for account and card servicing
- AI agent for apartment leasing inquiries and resident service
- AI agent for ATM and self service device assistance
- AI agent for automated sports highlights and clipping
- AI agent for branch finding and appointment booking
- AI agent for card dispute intake
- AI agent for dealer service retention and aftersales outreach
- AI agent for device and connectivity troubleshooting on voice and chat
- AI agent for early collections and hardship support
- AI agent for first line contact centre service
- AI agent for first notice of loss claims intake
- AI agent for flight disruption and rebooking
- AI agent for freight dispatch and load matching
- AI agent for inbound lead qualification and meeting booking
- AI agent for insurance policy servicing
- AI agent for network outage detection and customer communication
- AI agent for order status, delivery changes and returns
- AI agent for outbound reminders and confirmations by voice and messaging
- AI agent for parcel tracking and delivery exceptions
- AI agent for patient appointment scheduling, reminders and no show reduction
- AI agent for payment initiation within a customer mandate
- AI agent for personalized offers and rewards
- AI agent for proactive customer outreach, activation and retention
- AI agent for source of wealth due diligence in private banking
- AI agent for telecom bill explanation and billing disputes
- AI agent for travel and expense report audit
- AI agent for travel insurance claims and assistance
- AI agent for utility billing, payments, meter readings and move in or move out
- AI ambient scribe for clinical documentation
- AI answer engine for readers built on a publisher's own journalism
- AI assistant for B2B telecom quoting, sales and service
- AI assistant for benefits eligibility questions and applications
- AI assistant for citizen information and government services
- AI assistant for corporate and commercial client servicing
- AI assistant for developers integrating a company's APIs
- AI assistant for HR and policy questions
- AI assistant for insurance brokers and agents
- AI assistant for student enrollment and student services
- AI assistant for tax questions and filing support
- AI assistant for telecom plan upgrades, add ons and sales
- AI clinical trial patient matching and prescreening
- AI content moderation for trust and safety at online platforms
- AI conversational property search assistant for real estate portals
- AI copilot for network operations centre (NOC) fault triage
- AI enterprise knowledge search for employees
- AI financial wellbeing coach in the banking app
- AI for chargeback and representment operations
- AI for commercial underwriting submission intake and triage
- AI for complaints root cause and systemic issue analysis
- AI for continuous controls testing and control self assessment
- AI for customs classification and declaration preparation
- AI for eDiscovery and disclosure document review
- AI for health insurance prior authorization and claims adjudication support
- AI for immigration and visa applications, from applicant questions to case preparation
- AI for inbound correspondence triage and routing
- AI for insurance claims fraud detection
- AI for money mule account and network detection
- AI for non emergency service requests and 311 routing
- AI for payment investigations and exceptions
- AI for permit and licence application processing
- AI for pharmacovigilance adverse event case intake
- AI for photo based damage assessment in insurance claims
- AI for predictive network maintenance in telecom
- AI for public consultation response analysis
- AI for recruitment screening and interview scheduling
- AI for RFP, tender and sales proposal response drafting
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation
- AI for software vulnerability triage and remediation
- AI for tax compliance risk scoring and audit selection
- AI home loan assistant with pre qualification
- AI knowledge assistant for wealth advisors and relationship managers
- AI legal research and drafting assistant for lawyers
- AI marketing personalization at scale
- AI meeting summarization and action items
- AI metadata tagging and indexing for media archives
- AI predictive analytics for student retention and advisor outreach
- AI product content and catalog enrichment for online retail
- AI quality and compliance monitoring of every customer interaction
- AI quality inspection on the production line
- AI regulatory horizon scanning and obligation mapping
- AI roleplay training for customer conversations
- AI scam intervention for instant payments
- AI self help assistant for self represented litigants and legal aid clients
- AI spam and scam call blocking for mobile and landline subscribers
- AI supply chain risk and disruption monitoring
- AI translation and interpretation for multilingual public services
- AI tutor that coaches students through problems
- AI visitor and tour guide for cities, museums and events
- Generative AI voice assistant in the car
- Real time fraud scoring for card and instant payments