KPI
Hours saved: AI benchmark
Total employee hours saved per year.
How to measure it
Time saved per task multiplied by annual task volume, validated by capacity actually released.
Across the library
18 reported values (hours), listed per use case below. Absolute volumes depend on organization size and are not pooled.
Higher is better. Unit: hours.
Reported values by use case
AI agent for travel and expense report audit
- Takedaabout 4000 hours · vendor claim
- Databricksabout 3000 hours · vendor claim
AI for drafting customer letters and outbound notices
- Acentra Health11,000 hours · vendor claim
- Health Resources and Services Administrationabout 276 hours · organization claim
AI agent for flight disruption and rebooking
- JetBlue73,000 hours · vendor claim
AI agent for utility billing, payments, meter readings and move in or move out
- Pacific Gas and Electric Company35,000 hours · vendor claim
AI coding assistant for software developers
- CME Groupat least 10.5 hours · vendor claim
AI document intelligence for unstructured forms and documents
- Volvo Group10,000 hours · vendor claim
AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- Cabinet Office (Government Communication Service)about 3 hours · organization claim
AI for chargeback and representment operations
- GitHub20 hours · vendor claim
AI for creating employee training and eLearning content
- Zoomat least 15 hours · vendor claim
AI for eDiscovery and disclosure document review
- Purpose Legal4000 hours · vendor claim
AI for health insurance prior authorization and claims adjudication support
- Acentra Health11,000 hours · vendor claim
AI for legacy code modernization
- Morgan Stanleyabout 280,000 hours · organization claim
AI for public consultation response analysis
- Department for Transportabout 15,000 hours · organization claim
AI for RFP, tender and sales proposal response drafting
- Microsoft93,000 hours · vendor claim
AI for security alert triage and investigation in the SOC
- St. Luke's University Health Networkabout 200 hours · organization claim
Use cases that should track hours saved
- AI agent for apartment leasing inquiries and resident service
- AI agent for complaints recognition, investigation and response
- AI agent for flight disruption and rebooking
- AI agent for outbound sales prospecting and personalized outreach
- AI agent for travel and expense report audit
- AI agent for utility billing, payments, meter readings and move in or move out
- AI ambient scribe for clinical documentation
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for developers integrating a company's APIs
- AI assistant for insurance brokers and agents
- AI assistant for student enrollment and student services
- AI cash flow forecasting for corporate treasury
- AI coding assistant for software developers
- AI copilot for corporate client briefings and call reports
- AI copilot for SAR and STR narrative drafting
- AI document intelligence for unstructured forms and documents
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI drafting of clinical study reports and regulatory documents
- AI for back office account servicing execution
- AI for cash application and remittance matching
- AI for chargeback and representment operations
- AI for continuous controls testing and control self assessment
- AI for court and case file summarization
- AI for creating employee training and eLearning content
- AI for drafting customer letters and outbound notices
- AI for eDiscovery and disclosure document review
- AI for freedom of information request processing
- AI for health insurance prior authorization and claims adjudication support
- AI for inbound correspondence triage and routing
- AI for ledger and payment reconciliation
- AI for legacy code modernization
- AI for public consultation response analysis
- AI for regulatory report assembly
- AI for RFP, tender and sales proposal response drafting
- AI for security alert triage and investigation in the SOC
- AI for software vulnerability triage and remediation
- AI for third party and vendor risk due diligence
- AI generated client portfolio reports and commentary
- AI lease abstraction for commercial real estate
- AI meeting notes and CRM update for wealth advisors
- AI meeting summarization and action items
- AI next best action prompts for wealth advisors
- AI portfolio drift monitoring and rebalancing proposals
- AI regulatory horizon scanning and obligation mapping
- AI scoring of essays and written answers in assessments
- AI spend classification and spend analytics for procurement
- AI system and model inventory with shadow AI discovery
- AI transcription, subtitles and captions for audio and video
- Generative AI copilot for internal audit