KPI
Hours saved: AI benchmark
Total employee hours saved per year.
How to measure it
Time saved per task multiplied by annual task volume, validated by capacity actually released.
Across the library
38 reported values (hours), listed per use case below. Absolute volumes depend on organization size and are not pooled.
Higher is better. Unit: hours.
Reported values by use case
AI for chargeback and representment operations
- Smallpdfat least 1100 hours · vendor claim
- Yves Rocherat least 280 hours · vendor claim
- HexClad199 hours · vendor claim
- The Beard Clubabout 40 hours · vendor claim
- Fanaticsat least 25 hours · vendor claim
- GitHub20 hours · vendor claim
AI agent for travel and expense report audit
- Takedaabout 4000 hours · vendor claim
- Databricksabout 3000 hours · vendor claim
- Owens Corningabout 2000 hours · vendor claim
- Airbusat least 350 hours · vendor claim
AI document intelligence for unstructured forms and documents
- Volvo Group10,000 hours · vendor claim
- Banorte2000 hours · vendor claim
- Hirschbach Motor Linesat least 288 hours · vendor claim
AI demand forecasting for restaurant labor and prep scheduling
- Thai Leisure Groupat least 56,000 hours · vendor claim
- Chili's Grill & Bar (Brinker International)600 hours · vendor claim
AI for drafting customer letters and outbound notices
- Acentra Health11,000 hours · vendor claim
- Health Resources and Services Administrationabout 276 hours · organization claim
AI income and document verification for mortgage underwriting
- Westpacat least 150,000 hours · organization claim
- HomeTrust Bankabout 8500 hours · vendor claim
AI meeting notes and CRM update for wealth advisors
- Osaic Advisors Fort Lauderdaleat least 2000 hours · vendor claim
- Korhorn Financial Groupat least 8 hours · vendor claim
AI agent for complaints recognition, investigation and response
- Crédit Agricole Bank Polska756 hours · vendor claim
AI agent for flight disruption and rebooking
- JetBlue73,000 hours · vendor claim
AI agent for utility billing, payments, meter readings and move in or move out
- Pacific Gas and Electric Company35,000 hours · vendor claim
AI coding assistant for software developers
- CME Groupat least 10.5 hours · vendor claim
AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- Cabinet Office (Government Communication Service)about 3 hours · organization claim
AI drafting of clinical study reports and regulatory documents
- Eli Lilly10,000 hours · vendor claim
AI for cash application and remittance matching
- Express Employment Professionalsat least 2000 hours · organization claim
AI for creating employee training and eLearning content
- Zoomat least 15 hours · vendor claim
AI for eDiscovery and disclosure document review
- Purpose Legal4000 hours · vendor claim
AI for health insurance prior authorization and claims adjudication support
- Acentra Health11,000 hours · vendor claim
AI for legacy code modernization
- Morgan Stanleyabout 280,000 hours · organization claim
AI for police incident report drafting from body worn camera audio
- Rochester Police Department (Minnesota)about 750 hours · organization claim
AI for public consultation response analysis
- Department for Transportabout 15,000 hours · organization claim
AI for RFP, tender and sales proposal response drafting
- Microsoft93,000 hours · vendor claim
AI for security alert triage and investigation in the SOC
- St. Luke's University Health Networkabout 200 hours · organization claim
AI review and extraction of existing estate and trust documents
- BOK Financialabout 4 hours · organization claim
Use cases that should track hours saved
- AI agent for apartment leasing inquiries and resident service
- AI agent for complaints recognition, investigation and response
- AI agent for dealer service retention and aftersales outreach
- AI agent for flight disruption and rebooking
- AI agent for outbound sales prospecting and personalized outreach
- AI agent for SME financial admin and cash management
- AI agent for travel and expense report audit
- AI agent for utility billing, payments, meter readings and move in or move out
- AI ambient scribe for clinical documentation
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for developers integrating a company's APIs
- AI assistant for insurance brokers and agents
- AI assistant for student enrollment and student services
- AI cash flow forecasting for corporate treasury
- AI coding assistant for software developers
- AI copilot for corporate client briefings and call reports
- AI copilot for SAR and STR narrative drafting
- AI demand forecasting for restaurant labor and prep scheduling
- AI document intelligence for unstructured forms and documents
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI drafting of clinical study reports and regulatory documents
- AI drafting of social work case notes and assessments
- AI for back office account servicing execution
- AI for cash application and remittance matching
- AI for chargeback and representment operations
- AI for construction schedule and progress tracking
- AI for continuous controls testing and control self assessment
- AI for court and case file summarization
- AI for creating employee training and eLearning content
- AI for drafting customer letters and outbound notices
- AI for eDiscovery and disclosure document review
- AI for freedom of information request processing
- AI for health insurance prior authorization and claims adjudication support
- AI for inbound correspondence triage and routing
- AI for ledger and payment reconciliation
- AI for legacy code modernization
- AI for police incident report drafting from body worn camera audio
- AI for public consultation response analysis
- AI for regulatory report assembly
- AI for RFP, tender and sales proposal response drafting
- AI for security alert triage and investigation in the SOC
- AI for software vulnerability triage and remediation
- AI for third party and vendor risk due diligence
- AI generated client portfolio reports and commentary
- AI income and document verification for mortgage underwriting
- AI lease abstraction for commercial real estate
- AI meeting notes and CRM update for wealth advisors
- AI meeting summarization and action items
- AI next best action prompts for wealth advisors
- AI portfolio drift monitoring and rebalancing proposals
- AI regulatory horizon scanning and obligation mapping
- AI review and extraction of existing estate and trust documents
- AI scoring of essays and written answers in assessments
- AI spend classification and spend analytics for procurement
- AI system and model inventory with shadow AI discovery
- AI transcription, subtitles and captions for audio and video
- AI triage for case admissibility and selection at supreme and constitutional courts
- Generative AI copilot for internal audit