How Mastercard uses AI

Mastercard uses an AI tool to coordinate and reschedule candidate interviews with hiring managers, letting candidates complete scheduling when it suits them. The company says candidates now see their interviews scheduled nearly 90% faster. The same article also describes Unlocked, Mastercard's internal talent marketplace, which is covered by a separate evidence record.

• Cycle time reduction: about 90%

  "As a result, candidates now see their interviews getting scheduled nearly 90% faster"

  Claimed by: organization

Mastercard uses AI in Unlocked, its internal talent marketplace, to match employees to short term projects, volunteering, open roles, mentors and learning pathways, based on the skills they have and the skills they want to build. The company says 90% of its workforce is on the platform, with 500,000 project hours delivered, and that the skills data shows where it has gaps so it can plan learning paths or hiring. The same article describes an AI interview scheduling tool.

No outcome disclosed.

Mastercard's Decision Intelligence scores card transactions for fraud risk in real time on behalf of issuing banks, and Mastercard says it already helps banks score and approve 143 billion transactions a year. Decision Intelligence Pro adds generative AI techniques that assess the relationships between entities around a transaction and return an improved score in less than 50 milliseconds. Mastercard also published detection and false positive figures from its initial modelling and own analysis before launch; these are not measured production results and are not recorded as metrics.

No outcome disclosed.

Mastercard's Consumer Fraud Risk uses AI and its view of account to account payment flows to give UK banks a real time risk score on outgoing payments, so a bank can intervene before money reaches a scammer. Mastercard says it is live with 10 large UK banks, with NatWest among the first users. The only outcome it cites is a TSB extrapolation of what the UK could save if all banks matched TSB's performance, which is a projection, not a measured result.

No outcome disclosed.