How Government Technology Agency of Singapore uses AI

Pair is GovTech's government grade AI assistant, available on all government issued devices for drafting emails, summarizing documents, running data analysis and producing first cut meeting minutes, with data kept inside government infrastructure. In June 2026 GovTech said that more than half of Singapore's 150,000 public officers use it regularly. The figure comes from a news report that quotes GovTech, so the grade is C until a GovTech page states it.

GovTech Singapore offers Transcribe, a speech to text platform that gives public officers live transcriptions of interviews, speeches and meetings, built for confidential government data and available on the internet and the intranet. It was first used in Parliament sittings, where GovTech says the staff time for processing a 15 minute transcript fell from 2.5 hours to 1.5 hours, which the page states as a 40 percent cut in processing time for parliamentary transcripts. The page does not give an overall adoption figure.

The OneService chatbot has run since 2021 on WhatsApp and Telegram. Residents report municipal issues such as neighborhood cleanliness and facility breakdowns in conversation, and the AI extracts case details, predicts the category and routes the case to the responsible agency. GovTech states that it handles over 30,000 cases a month, which it says translates to roughly 2,000 man hours saved and resolution times cut by up to two working days, without extra headcount.