How Citi uses AI

Citi Wealth launched two AI tools built by its Data, Analytics and Innovation team. AskWealth is a generative AI assistant that gives service teams, advisors and managers answers across the wealth business, so that advisors can reach market insights and research when clients ask questions; after a launch in Asia it became available to Citi Wealth colleagues worldwide. Advisor Insights is a dashboard of timely messages about market moves, portfolios and events, including Chief Investment Office insights, piloted with Citigold and Citi Private Client advisors in North America with a wider rollout planned for Q4 2025 and Q1 2026. Citi says the tools will save hours of time but published no figures.

No outcome disclosed.

Citi added AI driven automation to CitiDirect Commercial Banking, its digital platform for mid sized corporate clients, covering data extraction, form filling and client query routing. The KYC process for renewals is now, in Citi's words, "fully integrated" with automated notifications and prefilled information, and a "Digital Servicing Hub" centralizes client queries, updates and document submission. Citi says the fully digitized onboarding process, with real time status updates, has significantly reduced onboarding turnaround times, though it gives no figure for that reduction. The platform now covers more than 57 percent of Citi's commercial banking client base and is live in the United States, Hong Kong, India, Singapore, the United Kingdom, Canada, Australia and Brazil.

No outcome disclosed.

On Citi's fourth quarter 2024 earnings call, CEO Jane Fraser said the bank had armed 30,000 developers with AI tools to write code and launched two AI platforms for 143,000 colleagues. CIO Dive reported the same rollout as generative AI coding tools. No productivity or quality figures for the coding tools are disclosed, and the vendors are not named.

No outcome disclosed.