KPI
Users served: AI benchmark
Number of customers or employees who used it.
How to measure it
Unique users over a stated period.
Across the library
48 reported values (count), listed per use case below. Absolute volumes depend on organization size and are not pooled.
Higher is better. Unit: count.
Reported values by use case
AI ambient scribe for clinical documentation
- Kaiser Permanente7260 · organization claim
- BJC Healthabout 4000 · vendor claim
- Beth Israel Lahey Health1000 · organization claim
- Sutter Healthat least 1000 · vendor claim
AI financial wellbeing coach in the banking app
- Bank of Americaabout 50 million · organization claim
- KBC5.8 million · organization claim
- Royal Bank of Canadaat least 900,000 · organization claim
AI assistant for corporate and commercial client servicing
- China Merchants Bank799,900 · organization claim
- DBS Bankabout 4000 · organization claim
AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- T-Mobileat least 83,000 · vendor claim
- Bouygues Telecom6000 · vendor claim
AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)about 2000 · organization claim
- Crown Prosecution Service30 · organization claim
AI for synthetic test data generation
- Boomiabout 2000 · vendor claim
- Financial Conduct Authority28 · organization claim
AI internal talent marketplace for matching employees to projects, roles and mentors
- Standard Chartered Bank12,000 · organization claim
- Schneider Electricat least 2300 · vendor claim
AI legal research and drafting assistant for lawyers
- A&O Shearmanabout 3500 · organization claim
- Reed Smith1400 · vendor claim
AI localization of marketing, product and web content
- Swarovskiat least 1000 · vendor claim
- Lionbridgeat least 500 · organization claim
Governed text to SQL analytics assistant
- CWTat least 100,000 · vendor claim
- Uber Technologiesabout 300 · organization claim
AI agent for corporate credit analysis and credit memo drafting
- DBS Bankabout 1500 · organization claim
AI agent for dealer service retention and aftersales outreach
- Fred Anderson Toyotaat least 23,000 · vendor claim
AI agent for IT service desk resolution
- IBMat least 133,000 · organization claim
AI agent for SME financial admin and cash management
- ČSOBat least 12,000 · organization claim
AI assistant for benefits eligibility questions and applications
- Federal Student Aid (U.S. Department of Education)at least 2.6 million · organization claim
AI assistant for citizen information and government services
- Driver and Vehicle Licensing Agencyabout 300,000 · organization claim
AI assistant for deal sourcing and M&A due diligence
- Rogoat least 6000 · vendor claim
AI assistant for insurance brokers and agents
- Zurich Insurance Group300 · vendor claim
AI assistant for Shariah compliance screening and review
- Zoyaat least 400,000 · organization claim
AI assistant for tax questions and filing support
- ClearTaxat least 200,000 · vendor claim
AI assistant for telecom plan upgrades, add ons and sales
- T-Mobileat least 83,000 · vendor claim
AI cash flow forecasting for corporate treasury
- JPMorgan Chaseabout 2500 · organization claim
AI cash flow underwriting for small business loans
- MYbankat least 53 million · organization claim
AI coding assistant for software developers
- Cathay Pacificat least 1000 · vendor claim
AI conversational property search assistant for real estate portals
- CoStar Groupat least 500,000 · organization claim
AI for legislative drafting and parliamentary question support
- Department for Science, Innovation and Technology (Incubator for Artificial Intelligence)about 400 · organization claim
AI for RFP, tender and sales proposal response drafting
- Microsoft18,000 · vendor claim
AI for risk based inspection prioritization in food safety, workplace and environmental regulation
- Driver and Vehicle Standards Agencyabout 150 · organization claim
AI for tax compliance risk scoring and audit selection
- HM Revenue and Customsabout 5500 · organization claim
AI quote and estimate generation from customer requirements
- Enpal150 · vendor claim
AI roleplay training for customer conversations
- United Rentalsabout 5000 · vendor claim
AI sales call coaching and CRM update
- Zurich Insurance Group300 · vendor claim
AI sign language avatar translation for public information
- Transport for Allat least 75 · vendor claim
AI spam and scam call blocking for mobile and landline subscribers
- BT Group2.5 million · organization claim
AI summaries of investment research and the house view
- Deutsche Bankabout 5000 · organization claim
AI tutor that coaches students through problems
- Eedi165 · organization claim
Use cases that should track users served
- AI agent for corporate credit analysis and credit memo drafting
- AI agent for dealer service retention and aftersales outreach
- AI agent for IT service desk resolution
- AI agent for payment initiation within a customer mandate
- AI agent for SME financial admin and cash management
- AI ambient scribe for clinical documentation
- AI answer engine for readers built on a publisher's own journalism
- AI assistant for benefits eligibility questions and applications
- AI assistant for citizen information and government services
- AI assistant for corporate and commercial client servicing
- AI assistant for deal sourcing and M&A due diligence
- AI assistant for goal based financial planning
- AI assistant for insurance brokers and agents
- AI assistant for Shariah compliance screening and review
- AI assistant for student enrollment and student services
- AI assistant for tax questions and filing support
- AI assistant for telecom order to activation and eSIM onboarding
- AI assistant for telecom plan upgrades, add ons and sales
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk
- AI assisted proctoring and integrity monitoring for remote exams
- AI cash flow forecasting for corporate treasury
- AI cash flow underwriting for small business loans
- AI coding assistant for software developers
- AI conversational property search assistant for real estate portals
- AI copilot for corporate client briefings and call reports
- AI credit scoring with alternative data for thin file applicants
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies
- AI financial wellbeing coach in the banking app
- AI for legislative drafting and parliamentary question support
- AI for RFP, tender and sales proposal response drafting
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation
- AI for synthetic test data generation
- AI for tax compliance risk scoring and audit selection
- AI generated live sports commentary and data storytelling
- AI internal talent marketplace for matching employees to projects, roles and mentors
- AI legal research and drafting assistant for lawyers
- AI localization of marketing, product and web content
- AI predictive analytics for student retention and advisor outreach
- AI product content and catalog enrichment for online retail
- AI quote and estimate generation from customer requirements
- AI recommendation and personalization engine for streaming and media
- AI roleplay training for customer conversations
- AI sales call coaching and CRM update
- AI self help assistant for self represented litigants and legal aid clients
- AI shopping assistant for product discovery and recommendations
- AI sign language avatar translation for public information
- AI spam and scam call blocking for mobile and landline subscribers
- AI summaries of investment research and the house view
- AI translation and interpretation for multilingual public services
- AI travel and hotel booking concierge
- AI tutor that coaches students through problems
- AI visitor and tour guide for cities, museums and events
- Conversational AI for insurance quote and buy
- Generative AI voice assistant in the car
- Governed text to SQL analytics assistant