KPI
Search time reduction: AI benchmark
Reduction in time staff spend looking for information.
How to measure it
Time study or telemetry of time to find the right document or answer, before and after.
Across the library
Median 90% across 4 deployments, reported range 25% to 95%.
Higher is better. Unit: percent.
Reported values by use case
AI enterprise knowledge search for employees
- Zain Jordanabout 95% · organization claim
- All Nippon Airwaysabout 90% · organization claim
AI video analytics and screening for physical security
- Koganat least 90% · vendor claim
- GAIL's Bakery25% · vendor claim
Use cases that should track search time reduction
- AI copilot for plant operators and maintenance technicians
- AI enterprise knowledge search for employees
- AI for legislative drafting and parliamentary question support
- AI metadata tagging and indexing for media archives
- AI review and extraction of existing estate and trust documents
- AI review of batch records and process data for quality deviations in pharma manufacturing
- AI video analytics and screening for physical security