Where do these NPS change numbers come from?

From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median.

KPI benchmark

How much does AI change NPS?

Change in Net Promoter Score attributed to the use case.

How to measure it

Relationship or transactional NPS, before and after, with a control group where possible.

Across the library

No deployment in the library reports this KPI yet.

Higher is better. Unit: points.

Use cases that should track NPS change

AI agent for personalized offers and rewards
AI financial wellbeing coach in the banking app
Generative AI voice assistant in the car

Frequently asked questions

How do you measure NPS change?: Relationship or transactional NPS, before and after, with a control group where possible.
Where do these NPS change numbers come from?: From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median.