Where do these escalation reduction numbers come from?

From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median.

KPI benchmark

How much does AI reduce escalations?

Relative reduction in cases escalated to a higher tier or a specialist.

How to measure it

Escalated cases divided by all cases, before and after.

Across the library

1 reported value, listed per use case below.

Higher is better. Unit: percent.

Reported values by use case

AI for litigation and recovery triage

Gallagher Bassett8% · organization claim

Use cases that should track escalation reduction

AI academic advising assistant for course selection and degree requirements
AI for litigation and recovery triage

Frequently asked questions

How do you measure escalation reduction?: Escalated cases divided by all cases, before and after.
Where do these escalation reduction numbers come from?: From public AI deployments in the Blits.ai AI Use Case Library. Every value is quoted from a named source, each organization counts once, and "up to" claims are listed but left out of the median.