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12-05-2025",{},7,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-6",{"title":803,"description":966},"knowledge-base\u002Frelease-notes\u002Fv-3-6",[33,34],"HkHJybFIwhFxJStp0-2FCxNZds8sJqEakPUTZUmrYpI",{"id":975,"title":976,"author":7,"body":977,"description":1075,"extension":23,"internal":24,"lastUpdated":25,"meta":1076,"navigation":27,"order":1077,"path":1078,"seo":1079,"stem":1080,"tags":1081,"__hash__":1082},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-7.md","V 3.7",{"type":9,"value":978,"toc":1069},[979,982,987,1057,1059,1061,1063,1065,1067],[12,980,976],{"id":981},"v-37",[16,983,147,984],{},[54,985,986],{},"27-05-2025",[48,988,989,998,1007,1017,1027,1040,1048],{},[51,990,991,993],{},[54,992,820],{},[58,994,995],{},[51,996,997],{},"Dashboard graphs added for users and interactions for months and days",[51,999,1000,1002],{},[54,1001,157],{},[58,1003,1004],{},[51,1005,1006],{},"New LLM models available: GPT 4.1, GPT 4.1-nano, OpenAI o3",[51,1008,1009,1012],{},[54,1010,1011],{},"NLP Services",[58,1013,1014],{},[51,1015,1016],{},"Amazon NLP is upgraded to Amazon Lex v2",[51,1018,1019,1022],{},[54,1020,1021],{},"Bot Management",[58,1023,1024],{},[51,1025,1026],{},"Ability to create bots without NLP engine",[51,1028,1029,1032],{},[54,1030,1031],{},"Test Widget",[58,1033,1034,1037],{},[51,1035,1036],{},"Audio mute button",[51,1038,1039],{},"Audio doesn't automatically start",[51,1041,1042,1044],{},[54,1043,878],{},[58,1045,1046],{},[51,1047,889],{},[51,1049,1050,1052],{},[54,1051,554],{},[58,1053,1054],{},[51,1055,1056],{},"The API can now return emotions from a bot",[269,1058],{},[272,1060],{"id":20},[269,1062],{},[272,1064],{"id":278},[269,1066],{},[282,1068],{"id":284},{"title":20,"searchDepth":21,"depth":21,"links":1070},[1071,1072],{"id":20,"depth":21,"text":20},{"id":278,"depth":21,"text":20,"children":1073},[1074],{"id":284,"depth":291,"text":20},"Release date: 27-05-2025",{},6,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-7",{"title":976,"description":1075},"knowledge-base\u002Frelease-notes\u002Fv-3-7",[33,34],"S3es360_-wEpky7gXWDMeEp3fXEX3RaCUMESmeAkFy4",{"id":1084,"title":1085,"author":7,"body":1086,"description":1157,"extension":23,"internal":24,"lastUpdated":25,"meta":1158,"navigation":27,"order":1159,"path":1160,"seo":1161,"stem":1162,"tags":1163,"__hash__":1164},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-8.md","V 3.8",{"type":9,"value":1087,"toc":1151},[1088,1091,1096,1139,1141,1143,1145,1147,1149],[12,1089,1085],{"id":1090},"v-38",[16,1092,147,1093],{},[54,1094,1095],{},"27-07-2025",[48,1097,1098,1107,1117,1126],{},[51,1099,1100,1102],{},[54,1101,820],{},[58,1103,1104],{},[51,1105,1106],{},"Metrics: The dashboard can now select periods",[51,1108,1109,1112],{},[54,1110,1111],{},"Storage",[58,1113,1114],{},[51,1115,1116],{},"Improved Vector Storage",[51,1118,1119,1121],{},[54,1120,211],{},[58,1122,1123],{},[51,1124,1125],{},"Google SST is updated",[51,1127,1128,1131],{},[54,1129,1130],{},"Web Widget",[58,1132,1133,1136],{},[51,1134,1135],{},"window.ChatWidget.setLlmAdditionalInput('')",[51,1137,1138],{},"window.ChatWidget.getConversationId()",[269,1140],{},[272,1142],{"id":20},[269,1144],{},[272,1146],{"id":278},[269,1148],{},[282,1150],{"id":284},{"title":20,"searchDepth":21,"depth":21,"links":1152},[1153,1154],{"id":20,"depth":21,"text":20},{"id":278,"depth":21,"text":20,"children":1155},[1156],{"id":284,"depth":291,"text":20},"Release date: 27-07-2025",{},5,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-8",{"title":1085,"description":1157},"knowledge-base\u002Frelease-notes\u002Fv-3-8",[33,34],"WFnyk64k59CXKFirLz6_rfu1ylxP4CpDRxbti2JfS20",{"id":1166,"title":1167,"author":7,"body":1168,"description":1295,"extension":23,"internal":24,"lastUpdated":25,"meta":1296,"navigation":27,"order":1297,"path":1298,"seo":1299,"stem":1300,"tags":1301,"__hash__":1302},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-9.md","V 3.9",{"type":9,"value":1169,"toc":1289},[1170,1173,1178,1277,1279,1281,1283,1285,1287],[12,1171,1167],{"id":1172},"v-39",[16,1174,147,1175],{},[54,1176,1177],{},"16-10-2025",[48,1179,1180,1190,1199,1212,1225,1234,1253,1262],{},[51,1181,1182,1185],{},[54,1183,1184],{},"Testing",[58,1186,1187],{},[51,1188,1189],{},"Improved test-suite with multiple test sections and validators",[51,1191,1192,1194],{},[54,1193,157],{},[58,1195,1196],{},[51,1197,1198],{},"Added additional genAI models (i.e. GPT 5, Claude 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16-10-2025",{},4,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-3-9",{"title":1167,"description":1295},"knowledge-base\u002Frelease-notes\u002Fv-3-9",[33,34],"2xZeqd1aKiOZ7mwIPNWns09PP0DEDiPOVTB1q10jq6Q",{"id":1304,"title":1305,"author":7,"body":1306,"description":1613,"extension":23,"internal":24,"lastUpdated":1614,"meta":1615,"navigation":27,"order":1616,"path":1617,"seo":1618,"stem":1619,"tags":1620,"__hash__":1621},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-4-0.md","V 4.0",{"type":9,"value":1307,"toc":1607},[1308,1311,1316,1597,1599,1601,1603,1605],[12,1309,1305],{"id":1310},"v-40",[16,1312,147,1313],{},[54,1314,1315],{},"15-01-2026",[48,1317,1318,1334,1350,1372,1391,1407,1432,1450,1469,1485,1504,1520,1536,1552,1568,1581],{},[51,1319,1320,1323],{},[54,1321,1322],{},"Major Changes",[58,1324,1325,1328,1331],{},[51,1326,1327],{},"Complete removal of LUIS (Microsoft Language Understanding) integration",[51,1329,1330],{},"Migration from LUIS to CLU (Conversational 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organization",[51,1467,1468],{},"Enhanced connectors panel positioning (#4659)",[51,1470,1471,1474],{},[54,1472,1473],{},"Database & Storage",[58,1475,1476,1479,1482],{},[51,1477,1478],{},"Reduced database requests for better performance (#4595)",[51,1480,1481],{},"Added support for mocked database storage in tests",[51,1483,1484],{},"Fixed user storage to preserve password fields properly",[51,1486,1487,1490],{},[54,1488,1489],{},"Testing & Quality Assurance",[58,1491,1492,1495,1498,1501],{},[51,1493,1494],{},"Added unit tests for all major components",[51,1496,1497],{},"Implemented performance testing framework",[51,1499,1500],{},"Added stress testing capabilities",[51,1502,1503],{},"Enhanced test coverage for blocks, services, and storage",[51,1505,1506,1509],{},[54,1507,1508],{},"Digital Humans & Unreal Integration",[58,1510,1511,1514,1517],{},[51,1512,1513],{},"Small UI improvements for digital humans",[51,1515,1516],{},"Enhanced AI message display on various color backgrounds",[51,1518,1519],{},"Improved idle timer functionality for branches and kiosks",[51,1521,1522,1525],{},[54,1523,1524],{},"WebSocket & Real Time Features",[58,1526,1527,1530,1533],{},[51,1528,1529],{},"Moved all WebSocket types to common library",[51,1531,1532],{},"Improved WebSocket request and response handling",[51,1534,1535],{},"Enhanced chunk streaming for better real time communication",[51,1537,1538,1541],{},[54,1539,1540],{},"Guardrails & Safety",[58,1542,1543,1546,1549],{},[51,1544,1545],{},"Removed Async guardrails setting",[51,1547,1548],{},"Added guardrails overwrite functionality",[51,1550,1551],{},"Improved guardrails configuration and management",[51,1553,1554,1557],{},[54,1555,1556],{},"Multi-language Support",[58,1558,1559,1562,1565],{},[51,1560,1561],{},"Auto-translate phrases on bot change for all supported languages",[51,1563,1564],{},"Improved language code extraction and handling",[51,1566,1567],{},"Enhanced Arabic text alignment and display 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15-01-2026","2026-01-15",{},1,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-4-0",{"title":1305,"description":1613},"knowledge-base\u002Frelease-notes\u002Fv-4-0",[33,34],"7Z64DUbPvgk6XuVnVh_tNRCKU0re3fsZeijwmfq0BZs",{"id":1623,"title":1624,"author":7,"body":1625,"description":1677,"extension":23,"internal":24,"lastUpdated":1678,"meta":1679,"navigation":27,"order":1680,"path":1681,"seo":1682,"stem":1683,"tags":1684,"__hash__":1685},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-4-1.md","V 4.1",{"type":9,"value":1626,"toc":1675},[1627,1630,1635,1640],[12,1628,1624],{"id":1629},"v-41",[16,1631,147,1632],{},[54,1633,1634],{},"28-01-2026",[16,1636,1637],{},[54,1638,1639],{},"Overview",[58,1641,1642,1645,1648,1651,1654,1657,1660,1663,1666,1669,1672],{},[51,1643,1644],{},"TTS prompts are now configurable per language, including Gemini-specific prompts, with updated selector behavior and streaming\u002Fvoice options",[51,1646,1647],{},"Pitch controls and defaults in the TTS test UI were improved for more reliable voice tuning",[51,1649,1650],{},"Gemini prompt handling now supports multiple prompts with added tests and fixes",[51,1652,1653],{},"Chat widget usability improved with fixes for iOS keyboard overlap and dialog button interaction",[51,1655,1656],{},"Security hardening includes updated middleware, expanded test coverage, and CSP policy updates",[51,1658,1659],{},"MCP endpoints can be configured from the frontend with improved server-side tool loading",[51,1661,1662],{},"Conversation language rules now support an explicit condition option and per-language configuration toggles",[51,1664,1665],{},"Unreal widget can host a browser controlled by LLM events for richer experiences",[51,1667,1668],{},"ElevenLabs added as a speech-to-text provider, plus expanded audio test coverage",[51,1670,1671],{},"API now exposes bot info for DH automation pipeline env configuration",[51,1673,1674],{},"Google project creation supports an optional parent parameter",{"title":20,"searchDepth":21,"depth":21,"links":1676},[],"Release date: 28-01-2026","2026-01-28",{},0,"\u002Fknowledge-base\u002Frelease-notes\u002Fv-4-1",{"title":1624,"description":1677},"knowledge-base\u002Frelease-notes\u002Fv-4-1",[33,34],"NaAPk3O4h4kSPvkX1uTlwqi4Pqy6LsowvpryXDwn7Ls",{"id":1687,"title":1688,"author":7,"body":1689,"description":1883,"extension":23,"internal":24,"lastUpdated":1884,"meta":1885,"navigation":27,"order":1680,"path":1886,"seo":1887,"stem":1888,"tags":1889,"__hash__":1890},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-0.md","V 5.0",{"type":9,"value":1690,"toc":1881},[1691,1694,1699],[12,1692,1688],{"id":1693},"v-50",[16,1695,147,1696],{},[54,1697,1698],{},"22-04-2026",[48,1700,1701,1729,1757,1782,1819,1844],{},[51,1702,1703,1706],{},[54,1704,1705],{},"Agentic Workflows",[58,1707,1708,1711,1714,1717,1720,1723,1726],{},[51,1709,1710],{},"Sub-agents: agents can now spawn and orchestrate other agents",[51,1712,1713],{},"Agent Tasks 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providers",[51,1749,1750],{},"Default ElevenLabs audio format changed to PCM",[51,1752,1753],{},"ElevenLabs voice IDs updated with migration script for female\u002Fmale-only models",[51,1755,1756],{},"Temp files cleaned up automatically after diarization",[51,1758,1759,1762],{},[54,1760,1761],{},"AI Models & Integrations",[58,1763,1764,1767,1770,1773,1776,1779],{},[51,1765,1766],{},"Gemini Live: first working integration",[51,1768,1769],{},"Gemini + Google TTS fully working with streaming",[51,1771,1772],{},"Gemini voice options built dynamically from language codes and voices",[51,1774,1775],{},"OpenAI open source models added as a separate section (Ollama removed)",[51,1777,1778],{},"MCP Tools: frontend UI, server management with keep-alive and timeout handling, unique MCP server enforcement",[51,1780,1781],{},"Separate LLM per language: bots can now use a different LLM model per configured language",[51,1783,1784,1787],{},[54,1785,1786],{},"Platform & Administration",[58,1788,1789,1792,1795,1798,1801,1804,1807,1810,1813,1816],{},[51,1790,1791],{},"Production flag for bots, agents, and workflows to distinguish configurations that are ready for production",[51,1793,1794],{},"Traces download and analyse function available on the platform",[51,1796,1797],{},"Subscription tiers: editable tier pricing, import\u002Fexport of subscriptions, public endpoints for additional usage charges",[51,1799,1800],{},"Interaction metering with public meter endpoint and error log metering",[51,1802,1803],{},"FAB dashboard widget now reads from SQL DB instead of a static file; direct SQL credentials no longer exposed",[51,1805,1806],{},"Handover modal for agent to human handover flows",[51,1808,1809],{},"MongoDB backups automated",[51,1811,1812],{},"Betterstack logging integration",[51,1814,1815],{},"Direct SQL link visible to admin users",[51,1817,1818],{},"Show all users under master tenant in tenant selector",[51,1820,1821,1824],{},[54,1822,1823],{},"Frontend & Chat Bubble",[58,1825,1826,1829,1832,1835,1838,1841],{},[51,1827,1828],{},"RAG filters reintroduced, with frontend and backend fully working",[51,1830,1831],{},"Chat bubble moved into shadow DOM for better CSS isolation and style scoping",[51,1833,1834],{},"Separate events for different activity types in the chat bubble",[51,1836,1837],{},"TTS streaming cache added, including cache clear on settings change",[51,1839,1840],{},"Adaptive cards: improved styling, fixed filter, fixed empty card handling",[51,1842,1843],{},"Pixel streaming: buffering of 10 chunks before sending, mute\u002Funmute only sent on new message parts",[51,1845,1846,1849],{},[54,1847,1848],{},"Bug Fixes",[58,1850,1851,1854,1857,1860,1863,1866,1869,1872,1875,1878],{},[51,1852,1853],{},"Fix for tool leak in agent execution",[51,1855,1856],{},"Fix for bot interactions count showing 0; interactions now included in metrics",[51,1858,1859],{},"Fix for language switch and LLM switch when inputting a different language",[51,1861,1862],{},"Fix for vector storage and language detection logging",[51,1864,1865],{},"Fix for auth flow for admin users",[51,1867,1868],{},"Fix for carousel rendering",[51,1870,1871],{},"Fix for bulk delete",[51,1873,1874],{},"Fix for intra users",[51,1876,1877],{},"Fix for 429 rate limiting on BCR",[51,1879,1880],{},"Fix for doubled sentences in LLM streaming output",{"title":20,"searchDepth":21,"depth":21,"links":1882},[],"Release date: 22-04-2026","2026-04-22",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-0",{"title":1688,"description":1883},"knowledge-base\u002Frelease-notes\u002Fv-5-0",[33,34],"YJAFN_puB9woR5-1B9gPcQZt5iVpiC9ES2ccjGViqro",{"id":1892,"title":1893,"author":7,"body":1894,"description":2021,"extension":23,"internal":24,"lastUpdated":2022,"meta":2023,"navigation":27,"order":1680,"path":2024,"seo":2025,"stem":2026,"tags":2027,"__hash__":2028},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-1.md","V 5.1",{"type":9,"value":1895,"toc":2019},[1896,1899,1904],[12,1897,1893],{"id":1898},"v-51",[16,1900,147,1901],{},[54,1902,1903],{},"12-05-2026",[48,1905,1906,1928,1949,1967,1992],{},[51,1907,1908,1911],{},[54,1909,1910],{},"Guardrails & Anomaly Detection",[58,1912,1913,1916,1919,1922,1925],{},[51,1914,1915],{},"Guardrails v2: new setup with content scanner, regex guardrail, and quality guardrail",[51,1917,1918],{},"Lexicon-based guardrails for hate speech, self-harm, and violence detection",[51,1920,1921],{},"LLM anomaly detection service with configurable per-tenant settings",[51,1923,1924],{},"Anomaly flags and stats storage for review and follow-up",[51,1926,1927],{},"Improved guardrails switching on input, including fixes for Twilio streaming",[51,1929,1930,1932],{},[54,1931,1705],{},[58,1933,1934,1937,1940,1943,1946],{},[51,1935,1936],{},"Email triggers for agentic workflows",[51,1938,1939],{},"Scheduled (cron) triggers for agentic workflows, powered by NestJS scheduling",[51,1941,1942],{},"Custom function tools support in workflow service",[51,1944,1945],{},"Force-download action for agentic-workflow-related documents",[51,1947,1948],{},"Improved linked-agent resolution between workflows and agents",[51,1950,1951,1953],{},[54,1952,1761],{},[58,1954,1955,1958,1961,1964],{},[51,1956,1957],{},"Added GPT 5.5 and Claude Opus 4.7",[51,1959,1960],{},"Deprecated Gemini 2.0",[51,1962,1963],{},"Cleaned tool schema for Gemini models to improve compatibility",[51,1965,1966],{},"ElevenLabs async processing for larger audio files",[51,1968,1969,1972],{},[54,1970,1971],{},"Frontend & UI",[58,1973,1974,1977,1980,1983,1986,1989],{},[51,1975,1976],{},"New themes available in demo mode",[51,1978,1979],{},"Environment selector in the frontend for easier switching",[51,1981,1982],{},"Button disabled when vector storage is connected (prevents accidental changes)",[51,1984,1985],{},"UI fixes for cards rendering",[51,1987,1988],{},"Removed stray markdown artifacts from streaming LLM output",[51,1990,1991],{},"Page-max selector improvements and multi-tenant rendering fixes",[51,1993,1994,1996],{},[54,1995,1848],{},[58,1997,1998,2001,2004,2007,2010,2013,2016],{},[51,1999,2000],{},"Fix for Teams integration",[51,2002,2003],{},"Fix for Twilio streaming when guardrails switch on input",[51,2005,2006],{},"Fix for phone number handling",[51,2008,2009],{},"Fix for multi-tenant routing",[51,2011,2012],{},"Fix for issues #4913, #4948, and #4610",[51,2014,2015],{},"Fix for #4954 with additional test coverage",[51,2017,2018],{},"Fix for logs not appearing when restoring shortly after a crash",{"title":20,"searchDepth":21,"depth":21,"links":2020},[],"Release date: 12-05-2026","2026-05-12",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-1",{"title":1893,"description":2021},"knowledge-base\u002Frelease-notes\u002Fv-5-1",[33,34],"FlWzYjIxjqxLHpxqccI_-Sgvi1BEUCH7uvouA9yOOTg",{"id":2030,"title":2031,"author":7,"body":2032,"description":2197,"extension":23,"internal":24,"lastUpdated":2198,"meta":2199,"navigation":27,"order":1680,"path":2200,"seo":2201,"stem":2202,"tags":2203,"__hash__":2204},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-2.md","V 5.2",{"type":9,"value":2033,"toc":2195},[2034,2037,2042],[12,2035,2031],{"id":2036},"v-52",[16,2038,147,2039],{},[54,2040,2041],{},"28-07-2026",[48,2043,2044,2057,2076,2101,2123,2145,2170,2183],{},[51,2045,2046,2049],{},[54,2047,2048],{},"Payments",[58,2050,2051,2054],{},[51,2052,2053],{},"Additional Payment provider integrations: Stripe, Adyen, and Mollie",[51,2055,2056],{},"PCI DSS compliance across the platform",[51,2058,2059,2062],{},[54,2060,2061],{},"Test & Monitor Suite",[58,2063,2064,2067,2070,2073],{},[51,2065,2066],{},"New test suite: build test sets with an LLM grader and run them on demand or as scheduled monitors",[51,2068,2069],{},"Test conversations with multiple turns, editable grader prompts, file import, and reusable templates",[51,2071,2072],{},"Live progress, results shown directly in the platform, asynchronous runs and regrades, and extra filters on test conditions",[51,2074,2075],{},"Large speed improvements for big test runs",[51,2077,2078,2081],{},[54,2079,2080],{},"Channels & Live Agent Handover",[58,2082,2083,2086,2089,2092,2095,2098],{},[51,2084,2085],{},"Freshdesk integration: live agent handover and Freshdesk available as a tool for your bots",[51,2087,2088],{},"Zoho SalesIQ live chat handover",[51,2090,2091],{},"WhatsApp improvements: WhatsApp mode for the web widget with better cards and headers",[51,2093,2094],{},"Test Chat now has its own channel settings, including response feedback",[51,2096,2097],{},"More stable websocket connections: ping and pong messages, connection IDs, and automatic reconnection",[51,2099,2100],{},"Chat widget upgrades: improved language switching, font switcher and font size setting, a growing input field, new card types and themes, and an overhaul of status messages with a simplified messaging setting",[51,2102,2103,2106],{},[54,2104,2105],{},"AI Models",[58,2107,2108,2111,2114,2117,2120],{},[51,2109,2110],{},"Added GPT 5.6 (Sol, Terra, and Luna), GPT 5.5 Pro, and GPT 5.4 mini and nano",[51,2112,2113],{},"Added Claude Opus 4.8 and Claude Sonnet 5",[51,2115,2116],{},"Added Gemini 3.5 Flash, Grok 4.5, DeepSeek V4, GLM 5.2, and Kimi K3",[51,2118,2119],{},"Deprecated models (older GPT versions and the Gemini 2.5 family) are greyed out in the picker and mapped to their replacements automatically",[51,2121,2122],{},"Removed Amazon Lex, Nuance, and voice tone analysis",[51,2124,2125,2128],{},[54,2126,2127],{},"Voice & Text to Speech",[58,2129,2130,2133,2136,2139,2142],{},[51,2131,2132],{},"New provider: Silma, for high quality Arabic voices",[51,2134,2135],{},"New models: Murf Falcon 2 and Gemini 3.1 Flash, plus updated Murf and Cartesia models",[51,2137,2138],{},"Many new Amazon Polly voices across languages",[51,2140,2141],{},"Emotion engine v2: the LLM adds emotion tags that steer the synthesized voice",[51,2143,2144],{},"Cache management for synthesized audio, with cleanup and cache logs",[51,2146,2147,2150],{},[54,2148,2149],{},"Agents, Workflows & Knowledge",[58,2151,2152,2155,2158,2161,2164,2167],{},[51,2153,2154],{},"Workflows can now run as a block inside the dialog manager",[51,2156,2157],{},"AI use case creation: describe your use case and the platform builds a first bot version, with example prompts and a getting started guide",[51,2159,2160],{},"Response feedback: end users can rate answers with a thumbs up or down and leave a comment, visible in a new Feedback tab",[51,2162,2163],{},"RAG improvements: hybrid BM25 and vector retrieval, a selectable retriever, whitelist and blacklist fields, and better Arabic support",[51,2165,2166],{},"New business connector: Odoo",[51,2168,2169],{},"Notification settings for knowledge base updates",[51,2171,2172,2175],{},[54,2173,2174],{},"Platform & UI",[58,2176,2177,2180],{},[51,2178,2179],{},"Admin app rebuilt with a refreshed design system",[51,2181,2182],{},"Analytics 2.0",[51,2184,2185,2187],{},[54,2186,1848],{},[58,2188,2189,2192],{},[51,2190,2191],{},"Fixes for TTS streaming timeouts, avatar uploads, test suite disconnections, and dialog flow saving",[51,2193,2194],{},"Many smaller fixes across the platform",{"title":20,"searchDepth":21,"depth":21,"links":2196},[],"Release date: 28-07-2026","2026-07-28",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-2",{"title":2031,"description":2197},"knowledge-base\u002Frelease-notes\u002Fv-5-2",[33,34],"9cXLjtOuFkPcYI00zyGNgWN744ALYBr3VAWoM1MssCE",{"id":2206,"title":2207,"author":7,"body":2208,"description":2326,"extension":23,"internal":24,"lastUpdated":2327,"meta":2328,"navigation":27,"order":1680,"path":2329,"seo":2330,"stem":2331,"tags":2332,"__hash__":2333},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-3.md","V 5.3",{"type":9,"value":2209,"toc":2324},[2210,2213,2218],[12,2211,2207],{"id":2212},"v-53",[16,2214,147,2215],{},[54,2216,2217],{},"05-08-2026",[48,2219,2220,2242,2258,2280,2290,2300,2313],{},[51,2221,2222,2225],{},[54,2223,2224],{},"Outbound Calls",[58,2226,2227,2230,2233,2236,2239],{},[51,2228,2229],{},"New Outbound Calls channels: AI agents place proactive phone calls, through Twilio or your own SIP telephony",[51,2231,2232],{},"Updated campaign management: upload a contact list, set the calling window, and let the campaign dial, pace, and retry automatically",[51,2234,2235],{},"Compliance built in: spoken AI disclosure, instant opt out with suppression, calling windows, and attempt caps",[51,2237,2238],{},"Advance call controls for agents: transfer to a human, schedule a callback, send keypad tones, and capture lead outcomes",[51,2240,2241],{},"New tenant permissions for viewing and managing campaigns",[51,2243,2244,2247],{},[54,2245,2246],{},"Voice & Speech",[58,2248,2249,2252,2255],{},[51,2250,2251],{},"Numbers, dates, and amounts are now spoken in the right dialect, based on the language and locale of the bot",[51,2253,2254],{},"Cleaner transcripts: speech input is rewritten in the background by a lightweight model, without added latency",[51,2256,2257],{},"New microphone recording settings and visuals in the chat widget",[51,2259,2260,2263],{},[54,2261,2262],{},"Conversations",[58,2264,2265,2268,2271,2274,2277],{},[51,2266,2267],{},"Status messages are now shown in the language of the user, with detailed, simple, or off modes",[51,2269,2270],{},"Improved idle messages while the agent is working",[51,2272,2273],{},"Voice hints are now off by default and can be enabled in the settings",[51,2275,2276],{},"Faster responses through caching improvements in the answer pipeline",[51,2278,2279],{},"More reliable conversation history under high load",[51,2281,2282,2285],{},[54,2283,2284],{},"Feedback",[58,2286,2287],{},[51,2288,2289],{},"Response feedback on voice conversations now captures the caller's voice and the bot's spoken reply, with playback in the admin feedback view",[51,2291,2292,2295],{},[54,2293,2294],{},"Digital Human",[58,2296,2297],{},[51,2298,2299],{},"Refreshed Digital Human colors and UI",[51,2301,2302,2305],{},[54,2303,2304],{},"Platform",[58,2306,2307,2310],{},[51,2308,2309],{},"Sturdier conversation locking",[51,2311,2312],{},"Security updates",[51,2314,2315,2317],{},[54,2316,1848],{},[58,2318,2319,2322],{},[51,2320,2321],{},"Fixes for test chat settings, saving engine settings, vector storage editing, and forced RAG with conversation history",[51,2323,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2325},[],"Release date: 05-08-2026","2026-08-05",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-3",{"title":2207,"description":2326},"knowledge-base\u002Frelease-notes\u002Fv-5-3",[33,34],"7CPRp8OPGEwUxINnxIAfSEnxj_NyIcAV98STiFbg2Gg",{"id":2335,"title":2336,"author":7,"body":2337,"description":2430,"extension":23,"internal":24,"lastUpdated":2431,"meta":2432,"navigation":27,"order":1680,"path":2433,"seo":2434,"stem":2435,"tags":2436,"__hash__":2437},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-4.md","V 5.4",{"type":9,"value":2338,"toc":2428},[2339,2342,2347],[12,2340,2336],{"id":2341},"v-54",[16,2343,147,2344],{},[54,2345,2346],{},"13-08-2026",[48,2348,2349,2365,2386,2399,2414],{},[51,2350,2351,2354],{},[54,2352,2353],{},"Knowledge & Answers",[58,2355,2356,2359,2362],{},[51,2357,2358],{},"Source citations: answers can now cite the documents and pages they are grounded in, with links and source dates",[51,2360,2361],{},"Recency ranking: retrieval prefers newer content when sources overlap",[51,2363,2364],{},"Retention rules for the knowledge base, with automatic expiry and cleanup of outdated content",[51,2366,2367,2369],{},[54,2368,2246],{},[58,2370,2371,2374,2377,2380,2383],{},[51,2372,2373],{},"Bring your own speech provider: connect any OpenAI compatible TTS or STT endpoint with your own key, including self hosted models",[51,2375,2376],{},"Barge in: users can interrupt the bot while it is speaking and the bot stops talking to listen",[51,2378,2379],{},"Adaptive voice detection that calibrates to background noise, so soft speakers are no longer cut off",[51,2381,2382],{},"Speech recognition settings per bot language, including dialect selection",[51,2384,2385],{},"New option to hide voice transcripts in the chat: voice turns show a voice message placeholder with a waveform instead",[51,2387,2388,2391],{},[54,2389,2390],{},"Handover & Leads",[58,2392,2393,2396],{},[51,2394,2395],{},"Live agent handover on the web chat widget, with agent messages clearly marked in the conversation",[51,2397,2398],{},"New lead capture tool: agents collect structured lead information during the conversation",[51,2400,2401,2403],{},[54,2402,2304],{},[58,2404,2405,2408,2411],{},[51,2406,2407],{},"Qatar region selectable at login",[51,2409,2410],{},"Expanded analytics dashboards",[51,2412,2413],{},"Security and compliance updates",[51,2415,2416,2418],{},[54,2417,1848],{},[58,2419,2420,2423,2426],{},[51,2421,2422],{},"Fix for speech recognition answering in the wrong language",[51,2424,2425],{},"Fixes for CSV imports in the knowledge base, the model picker, and Google Dialogflow projects",[51,2427,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2429},[],"Release date: 13-08-2026","2026-08-13",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-4",{"title":2336,"description":2430},"knowledge-base\u002Frelease-notes\u002Fv-5-4",[33,34],"pz6IsdA8UvYkK_szHIcYjNVhJGbM2KmuAVQoOg13ePQ",{"id":2439,"title":2440,"author":7,"body":2441,"description":2542,"extension":23,"internal":24,"lastUpdated":2543,"meta":2544,"navigation":27,"order":1680,"path":2545,"seo":2546,"stem":2547,"tags":2548,"__hash__":2549},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-5.md","V 5.5",{"type":9,"value":2442,"toc":2540},[2443,2446,2451],[12,2444,2440],{"id":2445},"v-55",[16,2447,147,2448],{},[54,2449,2450],{},"25-08-2026",[48,2452,2453,2472,2491,2506,2517],{},[51,2454,2455,2458],{},[54,2456,2457],{},"Blits.ai MCP Server",[58,2459,2460,2463,2466,2469],{},[51,2461,2462],{},"Expose your agent tools and data as a hosted MCP server: one URL per server, secured with an API key",[51,2464,2465],{},"External MCP clients (Claude, IDEs, other platforms) use exactly the same tools as your own agents, so internal and external answers never diverge",[51,2467,2468],{},"Built on the Streamable HTTP profile, with rate limiting per server",[51,2470,2471],{},"MCP usage is tracked per server and visible in the platform",[51,2473,2474,2477],{},[54,2475,2476],{},"Knowledge & Data",[58,2478,2479,2482,2485,2488],{},[51,2480,2481],{},"Smarter answers over SQL data through a semantic layer: value mapping, taxonomy translation, and place name recognition",[51,2483,2484],{},"Eligibility rules on data tools: control which rows and records an agent may use, in soft or strict mode",[51,2486,2487],{},"Tracing of tool and SQL calls, including origin, arguments, and latency",[51,2489,2490],{},"Recency ranking now automatically drops superseded duplicate documents",[51,2492,2493,2495],{},[54,2494,1705],{},[58,2496,2497,2500,2503],{},[51,2498,2499],{},"Operators can stop a running workflow, and stranded runs are cleaned up automatically",[51,2501,2502],{},"The run trail is saved live while a workflow runs, with a bounded retry budget so runs always terminate",[51,2504,2505],{},"Stricter run outcomes: a run now fails when the agent was never invoked or returned an empty result, and check rules grade the records a run produced",[51,2507,2508,2510],{},[54,2509,2304],{},[58,2511,2512,2515],{},[51,2513,2514],{},"Improved platform monitoring",[51,2516,2413],{},[51,2518,2519,2521],{},[54,2520,1848],{},[58,2522,2523,2526,2529,2532,2535,2538],{},[51,2524,2525],{},"Fix for a click sound at the start of spoken replies",[51,2527,2528],{},"Arabic pronunciation of large numbers corrected",[51,2530,2531],{},"Content scanner no longer blocks phone country codes",[51,2533,2534],{},"Guardrail refusals are sent once per blocked turn instead of repeating",[51,2536,2537],{},"Fixes for custom TTS configuration and mobile view layouts",[51,2539,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2541},[],"Release date: 25-08-2026","2026-08-25",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-5",{"title":2440,"description":2542},"knowledge-base\u002Frelease-notes\u002Fv-5-5",[33,34],"JEuedBTNQk0hLuQm5mlK8ViDK8xEfk2h-A943shrJZk",{"id":2551,"title":2552,"author":7,"body":2553,"description":2689,"extension":23,"internal":24,"lastUpdated":2690,"meta":2691,"navigation":27,"order":1680,"path":2692,"seo":2693,"stem":2694,"tags":2695,"__hash__":2696},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-6.md","V 5.6",{"type":9,"value":2554,"toc":2687},[2555,2558,2563],[12,2556,2552],{"id":2557},"v-56",[16,2559,147,2560],{},[54,2561,2562],{},"18-09-2026",[48,2564,2565,2584,2597,2616,2631,2649,2661,2676],{},[51,2566,2567,2570],{},[54,2568,2569],{},"Webview Channel",[58,2571,2572,2575,2578,2581],{},[51,2573,2574],{},"New Webview channel: embed the assistant as a native in app experience, with its own channel analytics",[51,2576,2577],{},"Host context variables: allowlisted parameters from the host app become variables the bot can use",[51,2579,2580],{},"Offers with detail pages, maps, and redemption flows inside the conversation",[51,2582,2583],{},"Personalized conversations through a new user data provider connector: verified balances, loyalty points, and tiers become variables, badges, and cards",[51,2585,2586,2589],{},[54,2587,2588],{},"Channels",[58,2590,2591,2594],{},[51,2592,2593],{},"Direct integrations for Facebook Messenger, Slack, Telegram, and Email: faster, more reliable, and without third party dependencies",[51,2595,2596],{},"Microsoft Teams overhaul: automatic bot provisioning, reclaiming an already provisioned bot, and better error handling with fallbacks",[51,2598,2599,2602],{},[54,2600,2601],{},"Rich Cards",[58,2603,2604,2607,2610,2613],{},[51,2605,2606],{},"Full audit of the card library, now more than 45 card kinds, including new telco and credit card benefit cards",[51,2608,2609],{},"Prompt instructions per card and label translations, so cards render correctly in every language",[51,2611,2612],{},"Card previews in the platform",[51,2614,2615],{},"Many rendering fixes: right to left text in card values, carousels, buttons, and disabled cards",[51,2617,2618,2620],{},[54,2619,878],{},[58,2621,2622,2625,2628],{},[51,2623,2624],{},"Smoother audio playback in the chat widget",[51,2626,2627],{},"Cancelling a voice recording no longer sends the transcript to the bot",[51,2629,2630],{},"The conversation language no longer switches when automatic language switching is off",[51,2632,2633,2635],{},[54,2634,1540],{},[58,2636,2637,2640,2643,2646],{},[51,2638,2639],{},"Blocked topics are now enforced deterministically instead of judged by the model",[51,2641,2642],{},"Content scanner no longer blocks answers over ordinary words",[51,2644,2645],{},"Rejected files are kept out of vector storages and public links",[51,2647,2648],{},"Fix for prompt leakage",[51,2650,2651,2653],{},[54,2652,2105],{},[58,2654,2655,2658],{},[51,2656,2657],{},"Google Gemini is now served through Vertex AI",[51,2659,2660],{},"OpenAI speech recognition migrated to the newest transcription models",[51,2662,2663,2665],{},[54,2664,2304],{},[58,2666,2667,2670,2673],{},[51,2668,2669],{},"Deployments without dropped conversations through graceful shutdown",[51,2671,2672],{},"Response timeout configurable per bot",[51,2674,2675],{},"Deeper platform observability and security updates",[51,2677,2678,2680],{},[54,2679,1848],{},[58,2681,2682,2685],{},[51,2683,2684],{},"Fixes for incomplete Teams setups, video cards, workflow reasoning settings, and the copy link button",[51,2686,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2688},[],"Release date: 18-09-2026","2026-09-18",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-6",{"title":2552,"description":2689},"knowledge-base\u002Frelease-notes\u002Fv-5-6",[33,34],"6jltE8KYWsqPT7YS5zIfcE09A-CRNIIxDQthRF38PFo",{"id":2698,"title":2699,"author":7,"body":2700,"description":2826,"extension":23,"internal":24,"lastUpdated":2827,"meta":2828,"navigation":27,"order":1680,"path":2829,"seo":2830,"stem":2831,"tags":2832,"__hash__":2833},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-7.md","V 5.7",{"type":9,"value":2701,"toc":2824},[2702,2705,2710],[12,2703,2699],{"id":2704},"v-57",[16,2706,147,2707],{},[54,2708,2709],{},"29-09-2026",[48,2711,2712,2734,2747,2760,2770,2782,2798,2810],{},[51,2713,2714,2717],{},[54,2715,2716],{},"AI Models & Providers",[58,2718,2719,2722,2725,2728,2731],{},[51,2720,2721],{},"Added GPT 6 (Sol and Luna) and GPT 5.4 Pro",[51,2723,2724],{},"New speech provider: Gradium, for both text to speech and speech recognition",[51,2726,2727],{},"Mistral models now run directly on the Mistral API",[51,2729,2730],{},"Google Gemini on Vertex AI hardened with automatic fallback and priority routing for lower latency",[51,2732,2733],{},"Faster responses through latency based routing for OpenRouter models",[51,2735,2736,2739],{},[54,2737,2738],{},"File Output",[58,2740,2741,2744],{},[51,2742,2743],{},"Document rendering now runs fully inside the platform",[51,2745,2746],{},"Generated files are cleaned up automatically after their retention period",[51,2748,2749,2752],{},[54,2750,2751],{},"Usage & Cost Insight",[58,2753,2754,2757],{},[51,2755,2756],{},"AI usage metering across the platform: interactions are measured per tenant, per bot, and per domain",[51,2758,2759],{},"New AI cost calculator and interaction calculator in the platform tools",[51,2761,2762,2765],{},[54,2763,2764],{},"Outbound Campaigns",[58,2766,2767],{},[51,2768,2769],{},"Campaign improvements: switch the bot on a campaign, better linking of bots, and a call now button",[51,2771,2772,2774],{},[54,2773,2294],{},[58,2775,2776,2779],{},[51,2777,2778],{},"Configurable refresh behaviour and switching to the normal chat view from the 3D experience",[51,2780,2781],{},"Response feedback with thumbs now also available in the Digital Human view",[51,2783,2784,2787],{},[54,2785,2786],{},"Webview",[58,2788,2789,2792,2795],{},[51,2790,2791],{},"Mobile previews and demo links",[51,2793,2794],{},"Voice input starts recording on the first tap",[51,2796,2797],{},"Example prompts can link straight into the webview",[51,2799,2800,2802],{},[54,2801,2304],{},[58,2803,2804,2807],{},[51,2805,2806],{},"Workflow runs now stay within the currently linked agents, and tool toggles are saved reliably",[51,2808,2809],{},"Model reasoning can no longer leak into customer answers",[51,2811,2812,2814],{},[54,2813,1848],{},[58,2815,2816,2819,2822],{},[51,2817,2818],{},"Fixes for Arabic card layouts, the chat bubble on window resize, lead capture forms, and website crawl defaults",[51,2820,2821],{},"Fix for training texts with special characters in NLU providers",[51,2823,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2825},[],"Release date: 29-09-2026","2026-09-29",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-7",{"title":2699,"description":2826},"knowledge-base\u002Frelease-notes\u002Fv-5-7",[33,34],"OqBzQMyOF3voX8AaNSRkRhRxYfcDDGOz5zUG63X-zio",{"id":2835,"title":2836,"author":7,"body":2837,"description":2949,"extension":23,"internal":24,"lastUpdated":2950,"meta":2951,"navigation":27,"order":1680,"path":2952,"seo":2953,"stem":2954,"tags":2955,"__hash__":2956},"knowledgeBase\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-8.md","V 5.8",{"type":9,"value":2838,"toc":2947},[2839,2842,2847],[12,2840,2836],{"id":2841},"v-58",[16,2843,147,2844],{},[54,2845,2846],{},"14-10-2026",[48,2848,2849,2865,2878,2897,2907,2922,2936],{},[51,2850,2851,2854],{},[54,2852,2853],{},"Agent Interoperability (A2A)",[58,2855,2856,2859,2862],{},[51,2857,2858],{},"Publish your agents over the Agent2Agent protocol: other platforms and agents can discover and talk to them",[51,2860,2861],{},"Every publication gets a public agent card for discovery, with JSON RPC and HTTP bindings, protected by an API key",[51,2863,2864],{},"Nothing is discoverable until you publish, and unpublishing takes the agent offline immediately",[51,2866,2867,2870],{},[54,2868,2869],{},"Governance & Audit",[58,2871,2872,2875],{},[51,2873,2874],{},"Decision log: a timeline per conversation of routing decisions, tool calls, and guardrail verdicts, with export to your SIEM",[51,2876,2877],{},"Settings history: every settings change is recorded, with who changed it, what changed, and when",[51,2879,2880,2883],{},[54,2881,2882],{},"Conversations & Voice",[58,2884,2885,2888,2891,2894],{},[51,2886,2887],{},"Switching language no longer restarts the conversation, with configurable preservation",[51,2889,2890],{},"Clear error codes per conversation turn, with a bounded turn lifecycle",[51,2892,2893],{},"Fewer false microphone errors in the chat widget",[51,2895,2896],{},"Fixes for late empty speech results and the Digital Human microphone after a language switch",[51,2898,2899,2902],{},[54,2900,2901],{},"Knowledge Base",[58,2903,2904],{},[51,2905,2906],{},"Vector storage can now run on PostgreSQL for sturdier scaling",[51,2908,2909,2911],{},[54,2910,2105],{},[58,2912,2913,2916,2919],{},[51,2914,2915],{},"New Gemini voice models added, deprecated Gemini models retired with automatic replacement",[51,2917,2918],{},"Test suite grading now defaults to GPT 6 Luna",[51,2920,2921],{},"Live conversations get priority over test traffic at the model providers",[51,2923,2924,2926],{},[54,2925,2304],{},[58,2927,2928,2931,2934],{},[51,2929,2930],{},"Faster responses through improved caching across the platform",[51,2932,2933],{},"Faster deployments through smaller images and quicker rollouts",[51,2935,2312],{},[51,2937,2938,2940],{},[54,2939,1848],{},[58,2941,2942,2945],{},[51,2943,2944],{},"Fixes for card label translations, right to left landing text in the webview, flow condition labels, knowledge tables with free text, and demo share titles",[51,2946,2194],{},{"title":20,"searchDepth":21,"depth":21,"links":2948},[],"Release date: 14-10-2026","2026-10-14",{},"\u002Fknowledge-base\u002Frelease-notes\u002Fv-5-8",{"title":2836,"description":2949},"knowledge-base\u002Frelease-notes\u002Fv-5-8",[33,34],"pOPwFdiRMXSAx-ccw7jNPNzJyGA3fk1FYJPMYmNJbsw",1791993331650]