# Blits.ai
> Blits.ai is an enterprise grade GenAI platform that helps organizations design, deploy and scale conversational AI experiences such as digital humans, voice bots, agents and chatbots, with full control over data, security and deployment.

Important notes:
- Built for enterprises that require privacy, security and compliance by design: certified to ISO 27001, SOC 2 Type II, PCI DSS Level 1 and ISO 42001, and aligned with GDPR and the EU AI Act.
- Supports flexible deployment, including cloud, private cloud and on premises https://www.blits.ai/deployment-options.
- Focused on measurable business outcomes such as cost reduction, efficiency and customer satisfaction.
- Founded in 2018, headquartered in Amsterdam, the Netherlands.

## Products
- Blits.ai Platform https://www.blits.ai/platform: End to end platform to build, orchestrate and manage GenAI driven conversational solutions at scale, with over 100 integrations.
- Digital Humans https://www.blits.ai/products/digital-humans: Lifelike AI avatars that deliver humanlike conversations across customer service sales and internal use cases.
- Voice Bots https://www.blits.ai/products/voice-bots: Multichannel AI voice agents that automate calls while integrating with existing enterprise systems.
- Outbound AI Campaigns https://www.blits.ai/products/outbound-campaigns: An AI voice agent that runs outbound calling campaigns, qualifies leads in conversation and hands warm ones over, with AI disclosure, opt out and calling windows built in.
- Custom LLMs https://www.blits.ai/products/custom-llms: Tailored and fine tuned language models for your business.
- Agentic AI https://www.blits.ai/products/agentic-ai: Autonomous, goal driven agents with tools, memory and guardrails.
- Chat Bots https://www.blits.ai/products/chat-bots: Intelligent conversational AI bots online or offline.
- Kiosk UI https://www.blits.ai/products/kiosk: AI powered kiosks for customer interactions on your local hardware.
- Agentic Commerce https://www.blits.ai/agentic-commerce: AI agents that take customers from discovery to purchase, execute secure payments and resolve post purchase actions, fully audited.
- Platform features https://www.blits.ai/features: Searchable overview of every platform feature: AI agents, channels, knowledge and RAG, agentic payments, guardrails and governance.
- Deployment options https://www.blits.ai/deployment-options: Run the platform as a managed service, in your own cloud, or on premises, including air gapped environments.

## AI Use Case Library
- AI Use Case Library https://www.blits.ai/ai-use-cases: Vendor neutral library of AI use cases. Each has a definition, real deployments with the exact quote and source for every number, value benchmarks, an implementation playbook and its EU AI Act tier. Licensed CC BY 4.0.
- State of AI Use Cases https://www.blits.ai/ai-use-cases/state-of-ai-use-cases: Aggregate data on the documented deployments: outcome disclosure, agentic share, who makes the claims, benchmarks.
- Methodology https://www.blits.ai/ai-use-cases/methodology: How records are found, graded (A to D), checked and kept current.
- Open data https://www.blits.ai/ai-use-cases/data: The full library as JSON and CSV (https://www.blits.ai/data/ai-use-cases.json), CC BY 4.0.
- KPI benchmarks https://www.blits.ai/ai-use-cases/kpis: Definitions, how to measure them and the reported values per KPI (containment, handling time, false positives and more).
- Changelog https://www.blits.ai/ai-use-cases/changelog: What was added, corrected or checked again, newest first.
- Organizations using AI https://www.blits.ai/ai-use-cases/organizations: Every organization with several documented deployments, with all its records.
- Regulation by use case https://www.blits.ai/ai-use-cases/regulations: Which rules apply to which AI use case, grouped by EU AI Act risk tier.

### AI use cases by industry
- AI use cases in banking https://www.blits.ai/ai-use-cases/industry/banking: 93 use cases.
- Cross industry AI use cases https://www.blits.ai/ai-use-cases/industry/cross-industry: 75 use cases.
- AI use cases in government and public sector https://www.blits.ai/ai-use-cases/industry/government: 58 use cases.
- AI use cases in insurance https://www.blits.ai/ai-use-cases/industry/insurance: 43 use cases.
- AI use cases in payments and cards https://www.blits.ai/ai-use-cases/industry/payments: 42 use cases.
- AI use cases in retail and ecommerce https://www.blits.ai/ai-use-cases/industry/retail-and-ecommerce: 30 use cases.
- AI use cases in wealth and asset management https://www.blits.ai/ai-use-cases/industry/wealth-and-asset-management: 29 use cases.
- AI use cases in telecommunications https://www.blits.ai/ai-use-cases/industry/telecommunications: 28 use cases.
- AI use cases in technology and software https://www.blits.ai/ai-use-cases/industry/technology: 27 use cases.
- AI use cases in healthcare https://www.blits.ai/ai-use-cases/industry/healthcare: 25 use cases.
- AI use cases in manufacturing https://www.blits.ai/ai-use-cases/industry/manufacturing: 21 use cases.
- AI use cases in capital markets https://www.blits.ai/ai-use-cases/industry/capital-markets: 16 use cases.
- AI use cases in travel and hospitality https://www.blits.ai/ai-use-cases/industry/travel-and-hospitality: 15 use cases.
- AI use cases in professional services https://www.blits.ai/ai-use-cases/industry/professional-services: 13 use cases.
- AI use cases in automotive https://www.blits.ai/ai-use-cases/industry/automotive: 12 use cases.
- AI use cases in pharma and life sciences https://www.blits.ai/ai-use-cases/industry/pharma-and-life-sciences: 10 use cases.
- AI use cases in energy and utilities https://www.blits.ai/ai-use-cases/industry/energy-and-utilities: 10 use cases.
- AI use cases in logistics and transportation https://www.blits.ai/ai-use-cases/industry/logistics-and-transportation: 10 use cases.
- AI use cases in real estate https://www.blits.ai/ai-use-cases/industry/real-estate: 10 use cases.
- AI use cases in media and entertainment https://www.blits.ai/ai-use-cases/industry/media-and-entertainment: 9 use cases.
- AI use cases in education https://www.blits.ai/ai-use-cases/industry/education: 8 use cases.

### AI use cases
- AI agent for first line contact centre service https://www.blits.ai/ai-use-cases/first-line-contact-centre-agent: An AI first line contact centre agent answers inbound customer contact on phone, chat and messaging, resolving general and routine questions end to end in the customer's own language.
- AI assistant for citizen information and government services https://www.blits.ai/ai-use-cases/citizen-information-assistant: A citizen information assistant is an AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source.
- Real time AI assist for contact centre agents https://www.blits.ai/ai-use-cases/live-agent-assist: Live agent assist is AI that helps a contact centre agent during a live call or chat by transcribing it and surfacing the right knowledge and next step.
- AI agent for apartment leasing inquiries and resident service https://www.blits.ai/ai-use-cases/apartment-leasing-and-resident-service-agent: An AI leasing and resident service agent answers rental prospects and residents by chat, text, email and phone for a property manager.
- AI enterprise knowledge search for employees https://www.blits.ai/ai-use-cases/enterprise-knowledge-search: Enterprise knowledge search is an AI assistant that lets any employee ask a question in plain language and get a synthesized answer from the organization's own documents.
- AI for insurance claims fraud detection https://www.blits.ai/ai-use-cases/claims-fraud-detection: Claims fraud detection is AI that scores every insurance claim for fraud from first notice of loss onwards, combining claim, policy, document, image and network data.
- AI for photo based damage assessment in insurance claims https://www.blits.ai/ai-use-cases/photo-based-damage-assessment: Photo based damage assessment is computer vision that assesses vehicle or property damage from photos or video for an insurance claim.
- AI ambient scribe for clinical documentation https://www.blits.ai/ai-use-cases/ambient-clinical-documentation: Ambient clinical documentation is an AI scribe that listens, with the patient's consent, to the conversation between a clinician and a patient and drafts the clinical note.
- AI dynamic pricing and markdown optimization for retail https://www.blits.ai/ai-use-cases/retail-dynamic-pricing-and-markdown-optimization: AI dynamic pricing and markdown optimization is AI that sets or recommends the regular price, promotion or markdown for every item in every store, for retail pricing teams.
- AI for claims triage and straight through processing https://www.blits.ai/ai-use-cases/claims-triage-and-straight-through-processing: Claims triage and straight through processing is AI that reads each new insurance claim and its documents and scores its complexity, cover questions, fraud and recovery signals.
- AI video analytics and screening for physical security https://www.blits.ai/ai-use-cases/physical-security-video-analytics: Physical security video analytics is AI that watches camera feeds or walk through sensors at a site and flags a likely weapon, intrusion or theft.
- Real time fraud scoring for card and instant payments https://www.blits.ai/ai-use-cases/real-time-fraud-scoring: Real time fraud scoring is machine learning that decides in milliseconds how likely each card authorization and account to account payment is to be fraudulent, so a bank can act.
- Agentic AI for autonomous, intent based network operations https://www.blits.ai/ai-use-cases/autonomous-network-operations: Autonomous network operations use AI agents that run closed loops over a telecom network, taking an intent from the operator and acting to meet it.
- AI assistant for tax questions and filing support https://www.blits.ai/ai-use-cases/tax-questions-and-filing-assistant: A tax questions and filing assistant is an AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments.
- AI coding assistant for software developers https://www.blits.ai/ai-use-cases/developer-coding-assistant: An AI coding assistant helps software developers by completing and generating code in their IDE and code review flow.
- AI document intelligence for unstructured forms and documents https://www.blits.ai/ai-use-cases/intelligent-document-processing: Intelligent document processing is AI that takes documents in any format, such as scanned forms, PDFs, photos, emails and handwritten notes, and splits, classifies and extracts the required fields.
- AI financial wellbeing coach in the banking app https://www.blits.ai/ai-use-cases/financial-wellbeing-coach: A financial wellbeing coach is an in app AI assistant that customers open to understand their own money.
- AI for chargeback and representment operations https://www.blits.ai/ai-use-cases/chargeback-and-representment: AI chargeback and representment is AI that runs the dispute engine room for issuers, acquirers and merchants, mapping each dispute to the network reason code.
- AI for voice of the customer and feedback analysis https://www.blits.ai/ai-use-cases/customer-feedback-analysis: AI customer feedback analysis is AI that reads every piece of free text customer feedback and turns it into themes, sentiment and actions for a named owner.
- AI lease abstraction for commercial real estate https://www.blits.ai/ai-use-cases/lease-abstraction: AI lease abstraction reads a commercial lease, amendment or letter of intent and pulls out the key terms into structured data for property owners, occupiers and brokerages.
- AI predictive maintenance for industrial and energy assets https://www.blits.ai/ai-use-cases/industrial-asset-predictive-maintenance: AI predictive maintenance is machine learning that learns the normal behaviour of industrial and energy equipment and flags early signs of degradation before a failure.
- AI prioritization of radiology and imaging worklists https://www.blits.ai/ai-use-cases/radiology-worklist-triage: AI radiology worklist triage analyzes a medical image right after a scan and flags time sensitive findings, so the most urgent cases are read and acted on first.
- AI translation and interpretation for multilingual public services https://www.blits.ai/ai-use-cases/public-service-translation: AI public service translation is AI that translates government content, documents and conversations between officials and the public, in writing and in real time speech.
- AI agent for IT service desk resolution https://www.blits.ai/ai-use-cases/it-service-desk-resolution-agent: An AI agent for IT service desk resolution takes the high volume IT support queue, resolves common requests and hands the rest to the right resolver group.
- AI agent for patient appointment scheduling, reminders and no show reduction https://www.blits.ai/ai-use-cases/patient-appointment-scheduling-and-reminders-agent: An AI agent for patient scheduling and reminders books, moves and cancels patient appointments by phone and messaging, and reminds and confirms patients.
- AI agent for payment initiation within a customer mandate https://www.blits.ai/ai-use-cases/agentic-payment-initiation: Agentic payment initiation is an AI agent that initiates and completes payments or purchases on a customer's behalf, within a mandate the customer set in advance.
- AI assistant for procurement and supplier contract review https://www.blits.ai/ai-use-cases/procurement-contract-review: Procurement and contract review is an assistant that reads supplier contracts and proposals, for procurement and vendor management teams.
- AI assistant for telecom plan upgrades, add ons and sales https://www.blits.ai/ai-use-cases/plan-upgrade-and-sales-assistant: A plan upgrade and sales assistant is an AI assistant that helps telecom customers choose, compare and buy the right mobile, broadband or TV plan, device or extra.
- AI copilot for insurance pricing and actuarial analysis https://www.blits.ai/ai-use-cases/insurance-pricing-and-actuarial-copilot: An insurance pricing and actuarial copilot is AI that speeds up the work of pricing and actuarial teams, from risk and demand model building to natural language analysis of data.
- AI demand forecasting and automated replenishment for retail https://www.blits.ai/ai-use-cases/retail-demand-forecasting-and-replenishment: Demand forecasting and replenishment is machine learning that forecasts demand for every item in every store or fulfillment center, day by day, and turns that forecast into automatic orders.
- AI drafting copilot for civil servants for correspondence, briefings and ministerial replies https://www.blits.ai/ai-use-cases/civil-servant-drafting-copilot: A civil servant drafting copilot is a generative AI assistant that drafts replies to correspondence from the public and elected representatives, briefings, submissions and summaries for civil servants.
- AI for building HVAC and energy optimization https://www.blits.ai/ai-use-cases/building-energy-optimization: Building energy optimization is AI that continuously predicts a building's heating, cooling and ventilation needs and adjusts its systems in real time to use less energy.
- AI for commercial underwriting submission intake and triage https://www.blits.ai/ai-use-cases/commercial-underwriting-submission-triage: AI that reads incoming broker submissions for commercial insurance so underwriters open a complete, prioritized file instead of an inbox.
- AI for compensation governance and pay equity analysis https://www.blits.ai/ai-use-cases/compensation-and-pay-equity-analysis: AI that checks an organization's pay decisions for unexplained gaps by gender, race or other protected characteristics.
- AI for creating employee training and eLearning content https://www.blits.ai/ai-use-cases/training-content-generation: Training content generation is AI that helps learning and development teams turn source material into employee training content.
- AI for IT incident triage and root cause analysis (AIOps) https://www.blits.ai/ai-use-cases/aiops-incident-triage: AIOps incident triage is AI that turns a flood of monitoring alerts into one probable incident and routes it to the right team.
- AI for mobile network planning and capacity optimization https://www.blits.ai/ai-use-cases/network-planning-and-capacity-optimization: AI network planning and capacity optimization is machine learning that forecasts where and when a mobile network will run out of capacity, for network planners.
- AI for predictive network maintenance in telecom https://www.blits.ai/ai-use-cases/predictive-network-maintenance: Predictive network maintenance is machine learning that spots early signs of network failure and triggers a fix before customers lose service, for telecom operators.
- AI for supplier invoice processing in accounts payable https://www.blits.ai/ai-use-cases/supplier-invoice-processing: AI supplier invoice processing is AI that captures supplier invoices in any format and extracts the header and line data.
- AI income and document verification for mortgage underwriting https://www.blits.ai/ai-use-cases/mortgage-income-and-document-verification: AI income and document verification is software that classifies a mortgage application's documents and calculates the borrower's qualifying income for underwriters.
- AI knowledge assistant for wealth advisors and relationship managers https://www.blits.ai/ai-use-cases/wealth-advisor-knowledge-assistant: An AI knowledge assistant for wealth advisors and relationship managers answers their questions in seconds from the firm's own research, house view, product documentation and policies.
- AI legal research and drafting assistant for lawyers https://www.blits.ai/ai-use-cases/legal-research-and-drafting-assistant: A legal research and drafting assistant is a generative AI tool that finds and summarises case law and legislation for lawyers, answering legal questions with citations.
- AI marketing personalization at scale https://www.blits.ai/ai-use-cases/personalized-marketing-at-scale: AI marketing personalization at scale is AI that decides, for each customer, which product, offer, message or content to show next, for a marketing team running many campaigns.
- AI meeting notes and CRM update for wealth advisors https://www.blits.ai/ai-use-cases/client-meeting-notes-and-crm-update: An AI notetaker that turns a wealth advisor's client meeting into a file note, follow up message and CRM record the firm needs to evidence its advice.
- AI native platform for drug target discovery and molecule design https://www.blits.ai/ai-use-cases/ai-drug-discovery-platform: An AI drug discovery platform is an AI native research platform that prioritizes disease targets from biological data and generates and optimizes candidate drug molecules computationally.
- AI order fraud screening for ecommerce checkout https://www.blits.ai/ai-use-cases/ecommerce-order-fraud-screening: AI order fraud screening decides, at the moment an online order is placed, whether to accept it, hold it for review or decline it, for an online retailer or marketplace.
- AI quality and compliance monitoring of every customer interaction https://www.blits.ai/ai-use-cases/call-quality-and-compliance-monitoring: Call quality and compliance monitoring is automated quality assurance that transcribes and scores every customer interaction, voice and chat, against the organization's own rubric.
- AI roleplay training for customer conversations https://www.blits.ai/ai-use-cases/conversation-roleplay-training: AI conversation roleplay training is a simulator where generative AI plays a realistic customer, by voice or text, so staff can rehearse difficult conversations.
- AI shopping assistant for product discovery and recommendations https://www.blits.ai/ai-use-cases/conversational-shopping-assistant: An AI conversational shopping assistant answers product questions and recommends items from a retailer's own catalog, for a need, project or occasion a shopper describes.
- AI travel and hotel booking concierge https://www.blits.ai/ai-use-cases/travel-and-hotel-booking-concierge: A travel and hotel booking concierge is an AI assistant that turns an open travel question into a concrete trip for travellers.
- AI agent for account and card servicing https://www.blits.ai/ai-use-cases/account-and-card-servicing-agent: An AI account and card servicing agent is an AI agent that resolves routine banking account and card requests for customers, end to end.
- AI agent for data quality monitoring and observability https://www.blits.ai/ai-use-cases/data-quality-monitoring-agent: AI data quality monitoring is an AI agent that watches data pipelines and tables continuously and flags anomalies before they reach a dashboard or a downstream model.
- AI agent for inbound lead qualification and meeting booking https://www.blits.ai/ai-use-cases/inbound-lead-qualification-agent: An inbound lead qualification agent is an AI agent that engages inbound prospects the moment they arrive, qualifies them and books a meeting or hands them to the right salesperson.
- AI agent for order status, delivery changes and returns https://www.blits.ai/ai-use-cases/order-status-and-returns-agent: An AI order status and returns agent answers "where is my order", changes delivery details and arranges returns, exchanges and refunds for online and omnichannel shoppers.
- AI agent for travel and expense report audit https://www.blits.ai/ai-use-cases/travel-and-expense-audit-agent: A travel and expense audit agent is an AI agent that checks every travel and expense report line against policy, for auditors.
- AI computer vision for store shelf and stock monitoring https://www.blits.ai/ai-use-cases/store-and-shelf-monitoring: Store and shelf monitoring is computer vision, on cameras, shelf edge sensors or autonomous robots, that scans store shelves for gaps, misplaced items and wrong prices.
- AI copilot for hotel revenue management https://www.blits.ai/ai-use-cases/hotel-revenue-management-copilot: A hotel revenue management copilot is an employee facing AI system that forecasts hotel demand and recommends or automatically adjusts room prices within limits a revenue manager sets.
- AI copilot for network operations centre (NOC) fault triage https://www.blits.ai/ai-use-cases/network-fault-triage-copilot: AI copilot for network operations centre fault triage correlates network alarms and performance data into a small number of probable faults for engineers.
- AI copilot for underwriting risk assessment https://www.blits.ai/ai-use-cases/underwriting-risk-assessment-copilot: An underwriting risk assessment copilot is an AI tool that assembles everything relevant to a risk, such as the submission, loss history and underwriting guidelines, for an insurance underwriter.
- AI credit scoring with alternative data for thin file applicants https://www.blits.ai/ai-use-cases/alternative-data-credit-scoring: Alternative data credit scoring is a machine learning model that adds consumer permissioned data to credit bureau data, so a lender can assess applicants with thin or no credit files.
- AI early warning for sepsis and in hospital clinical deterioration https://www.blits.ai/ai-use-cases/sepsis-and-deterioration-early-warning: Sepsis and deterioration early warning is AI that continuously scans a hospitalized patient's vital signs, lab results, orders and clinical notes to flag early signs of sepsis or deterioration.
- AI examination of trade documents under letters of credit and collections https://www.blits.ai/ai-use-cases/trade-document-examination: Trade document examination is AI that reads documents presented under a letter of credit or collection, such as the bill of lading, for bank examiners.
- AI for AML transaction monitoring alert triage https://www.blits.ai/ai-use-cases/aml-alert-triage: AML alert triage is machine learning and AI agents that score anti money laundering alerts for genuine risk, closing clear false positives with a written and stored rationale.
- AI for application and identity fraud detection https://www.blits.ai/ai-use-cases/application-and-identity-fraud-detection: Application and identity fraud detection is AI that checks incoming account and loan applications for banks and lenders to catch forgery and fraud rings.
- AI for fibre network route and build planning https://www.blits.ai/ai-use-cases/fibre-network-route-and-build-planning: Fibre network route and build planning is AI that turns geospatial survey data, existing infrastructure records and historical civil works costs into a proposed fibre route and a cost estimate.
- AI for inbound correspondence triage and routing https://www.blits.ai/ai-use-cases/correspondence-triage-and-routing: AI correspondence triage and routing is AI that sorts inbound letters, emails, uploads and secure messages before anyone answers them, so each one reaches the right team.
- AI for merchant underwriting and risk monitoring https://www.blits.ai/ai-use-cases/merchant-underwriting-and-risk-monitoring: AI merchant underwriting and risk monitoring helps acquirers, payment facilitators and software platforms with embedded payments decide which merchants to accept and on what terms, and watch for risk afterward.
- AI for public consultation response analysis https://www.blits.ai/ai-use-cases/public-consultation-response-analysis: AI public consultation response analysis is AI that reads every free text response to a consultation or rulemaking comment period and proposes themes.
- AI for radio access network energy optimization https://www.blits.ai/ai-use-cases/ran-energy-optimization: RAN energy optimization is machine learning that cuts a mobile network's electricity use by putting radio equipment to sleep when demand is low.
- AI for recruitment screening and interview scheduling https://www.blits.ai/ai-use-cases/recruitment-screening-and-interview-scheduling: Recruitment screening and scheduling is AI that answers candidates' questions, collects applications in conversation and books interview slots for a recruiter to review.
- AI for risk based inspection prioritization in food safety, workplace and environmental regulation https://www.blits.ai/ai-use-cases/inspection-prioritization: Inspection prioritization is AI that predicts which premises, operators or activities are most likely to be non compliant, to target inspectors' visits where the risk is highest.
- AI generated ad creative production and testing https://www.blits.ai/ai-use-cases/ad-creative-generation-and-testing: AI generated ad creative production and testing is generative AI that creates the images, video and copy variants a paid media campaign needs, for marketers.
- AI meeting summarization and action items https://www.blits.ai/ai-use-cases/meeting-summarization-and-action-items: AI meeting summarization and action items is AI that turns an internal or operational meeting into a summary, decisions and action items with owners and dates.
- AI supply chain risk and disruption monitoring https://www.blits.ai/ai-use-cases/supply-chain-disruption-monitoring: Supply chain disruption monitoring is AI that watches transport lanes, weather, strikes, ports and a manufacturer's own suppliers' suppliers for signs of a coming disruption.
- AI support for property valuation and appraisal https://www.blits.ai/ai-use-cases/property-valuation-support: AI property valuation support, most often an automated valuation model, estimates a property's market value from comparable sales, characteristics and location data.
- Generative AI voice assistant in the car https://www.blits.ai/ai-use-cases/in-car-ai-voice-assistant: An in car AI voice assistant is a voice assistant built into the vehicle that uses a large language model to hold a natural conversation with the driver and passengers.
- AI agent for cloud cost optimization and FinOps https://www.blits.ai/ai-use-cases/cloud-cost-optimization-agent: An AI agent that continuously manages an organization's cloud spending to cut waste.
- AI agent for drafting employee performance reviews https://www.blits.ai/ai-use-cases/performance-review-drafting-agent: Performance review drafting is an AI agent that gathers an employee's work history, goals and peer feedback and drafts a first version of the performance review for a manager.
- AI agent for first notice of loss claims intake https://www.blits.ai/ai-use-cases/claims-first-notice-of-loss-agent: A first notice of loss agent is an AI agent that takes the first notice of loss from a policyholder by phone, chat or app.
- AI agent for outbound sales prospecting and personalized outreach https://www.blits.ai/ai-use-cases/outbound-sales-prospecting-agent: An AI agent for outbound sales prospecting researches target accounts and contacts, and drafts personalized outbound outreach for a sales team.
- AI agent for parcel tracking and delivery exceptions https://www.blits.ai/ai-use-cases/parcel-tracking-and-delivery-exception-agent: An AI agent for parcel tracking and delivery exceptions answers "where is my parcel" and resolves delivery exceptions for parcel carriers and postal operators.
- AI answer engine for readers built on a publisher's own journalism https://www.blits.ai/ai-use-cases/publisher-archive-answer-engine: A publisher archive answer engine is a generative AI search and answer tool on a publisher's site or app that answers readers' questions from its own journalism.
- AI assistant for benefits eligibility questions and applications https://www.blits.ai/ai-use-cases/benefits-eligibility-and-application-assistant: A benefits eligibility and application assistant is an AI assistant that helps people see which public benefits and grants may apply to them and explains the rules in plain language.
- AI assistant for HR and policy questions https://www.blits.ai/ai-use-cases/hr-and-policy-assistant: An HR and policy assistant is an employee self service assistant that answers HR and policy questions from the organization's own HR documents and starts simple HR transactions.
- AI cash flow forecasting for corporate treasury https://www.blits.ai/ai-use-cases/treasury-cash-flow-forecasting: AI cash flow forecasting for corporate treasury is machine learning that categorises a company's cash flows and forecasts its cash positions across accounts and currencies for the treasury team.
- AI cash flow underwriting for small business loans https://www.blits.ai/ai-use-cases/sme-cash-flow-underwriting: SME cash flow underwriting is an underwriting engine that assesses a small business's repayment capacity from live bank transactions and payment flows, instead of audited accounts, for lenders.
- AI command center for hospital bed and staff capacity planning https://www.blits.ai/ai-use-cases/hospital-bed-and-staff-capacity-command-center: An AI command center for hospital bed and staff capacity planning predicts patient admissions, discharges and transfers, and helps a team of coordinators sequence bed assignments, staffing and moves.
- AI conversational property search assistant for real estate portals https://www.blits.ai/ai-use-cases/property-search-assistant-for-real-estate-portals: A property search assistant is a conversational AI on a real estate portal that lets buyers and renters search, compare and narrow down homes in plain language instead of filters.
- AI drafting of clinical study reports and regulatory documents https://www.blits.ai/ai-use-cases/clinical-and-regulatory-document-drafting: Generative AI that drafts clinical study reports and other regulated documents for medical writers to verify, edit and approve.
- AI for ledger and payment reconciliation https://www.blits.ai/ai-use-cases/ledger-and-payment-reconciliation: AI for ledger and payment reconciliation matches financial records to each other and flags the exceptions for a human to review.
- AI for legacy code modernization https://www.blits.ai/ai-use-cases/legacy-code-modernization: AI for legacy code modernization reads old code such as COBOL and explains what each program does.
- AI for non emergency service requests and 311 routing https://www.blits.ai/ai-use-cases/non-emergency-service-request-routing: AI non emergency service request routing is an agent on a city's 311 style phone, chat and messaging channels that answers routine municipal questions for residents.
- AI for PEP and adverse media screening https://www.blits.ai/ai-use-cases/pep-and-adverse-media-screening: AI PEP and adverse media screening continuously scans news, court records, registries and other open sources for negative information and political exposure tied to customers, counterparties and beneficial owners.
- AI for permit and licence application processing https://www.blits.ai/ai-use-cases/permit-and-licence-application-processing: Permit and licence application processing is AI that helps applicants submit complete applications and helps officers process them.
- AI for pharmacovigilance adverse event case intake https://www.blits.ai/ai-use-cases/adverse-event-case-intake: AI for pharmacovigilance adverse event case intake is AI that takes in adverse event reports about medicines, vaccines and devices for drug safety teams.
- AI for policy drafting and policy gap analysis https://www.blits.ai/ai-use-cases/policy-drafting-and-gap-analysis: AI policy drafting and gap analysis is an assistant that reads a new or changed obligation and checks which internal policies it affects, for compliance and legal teams.
- AI for RFP, tender and sales proposal response drafting https://www.blits.ai/ai-use-cases/rfp-and-proposal-response-drafting: AI for RFP and proposal response drafting is AI that helps sales and bid teams answer requests for proposal, tenders, security questionnaires and sales proposals.
- AI for sanctions screening alert adjudication https://www.blits.ai/ai-use-cases/sanctions-screening-adjudication: Sanctions screening adjudication is AI that works the alerts raised when customer, counterparty or payment names match sanctions and watchlists.
- AI for security alert triage and investigation in the SOC https://www.blits.ai/ai-use-cases/security-alert-triage-and-investigation: Security alert triage and investigation is an AI agent in the security operations centre that picks up each new alert or user reported phishing email.
- AI for synthetic test data generation https://www.blits.ai/ai-use-cases/synthetic-test-data-generation: Synthetic test data generation is AI that generates realistic synthetic datasets, such as customers, transactions, documents and conversations, without containing real personal data.
- AI reply drafting for customer email and support tickets https://www.blits.ai/ai-use-cases/email-and-ticket-reply-drafting: AI reply drafting for customer email and support tickets is a copilot that drafts the reply to an incoming email, message or ticket once it reaches a service agent.
- AI scam intervention for instant payments https://www.blits.ai/ai-use-cases/scam-payment-interception: Scam payment interception is AI that talks to a customer who is about to authorise an instant payment that looks like a scam.
- AI screening of trade finance transactions for trade based money laundering https://www.blits.ai/ai-use-cases/trade-finance-crime-screening: Trade finance crime screening is AI that checks every trade finance transaction for financial crime risk, for banks.
- AI support for emergency call triage (112 and 911) https://www.blits.ai/ai-use-cases/emergency-call-triage-support: AI support for emergency call triage helps 112 and 911 call takers and dispatchers handle emergency calls as they happen.
- AI system and model inventory with shadow AI discovery https://www.blits.ai/ai-use-cases/ai-model-inventory: An AI model inventory is a governed register of every AI system and model an organization builds, buys or uses, for risk and compliance teams.
- AI transcription, subtitles and captions for audio and video https://www.blits.ai/ai-use-cases/audio-and-video-transcription-and-captioning: AI transcription and captioning is AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages.
- AI tutor that coaches students through problems https://www.blits.ai/ai-use-cases/ai-tutor-for-students: An AI tutor for students is a tool that works with a student on course material in conversation, asking questions and giving hints instead of handing over answers.
- AI underwriting and verification for auto loans https://www.blits.ai/ai-use-cases/auto-loan-underwriting-and-verification: AI underwriting and verification for auto loans is AI that verifies the income, identity, employment and residence data on an application for a lender.
- AI agent for corporate credit analysis and credit memo drafting https://www.blits.ai/ai-use-cases/credit-memo-drafting-agent: AI credit underwriting and memo drafting is an AI agent that drafts a committee ready credit memo for a corporate borrower, for the relationship and credit teams to review.
- AI agent for flight disruption and rebooking https://www.blits.ai/ai-use-cases/flight-disruption-and-rebooking-agent: An AI flight disruption and rebooking agent tells airline passengers proactively when their flight is delayed, cancelled or misconnected and helps them rebook.
- AI agent for fraud alert confirmation with cardholders https://www.blits.ai/ai-use-cases/fraud-alert-confirmation: AI fraud alert confirmation is a customer facing AI agent that contacts a cardholder when a fraud engine flags a card transaction, verifies them and asks if they made it.
- AI agent for insurance policy servicing https://www.blits.ai/ai-use-cases/insurance-policy-servicing-agent: An insurance policy servicing agent is AI that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests across chat, messaging and phone.
- AI assistant for deal sourcing and M&A due diligence https://www.blits.ai/ai-use-cases/deal-sourcing-and-due-diligence-assistant: AI deal sourcing and due diligence is an AI assistant that screens the market for acquisition or investment targets and speeds up due diligence for a deal team.
- AI assistant for developers integrating a company's APIs https://www.blits.ai/ai-use-cases/developer-api-integration-assistant: An AI API integration assistant answers developers' integration questions and recommends the right endpoints on a company's developer portal and in its documentation.
- AI clinical trial patient matching and prescreening https://www.blits.ai/ai-use-cases/clinical-trial-patient-matching: AI that compares a patient's health record against the eligibility criteria of open clinical trials to help research staff and treating clinicians find candidates.
- AI for clinical trial site selection and feasibility https://www.blits.ai/ai-use-cases/clinical-trial-site-selection-and-feasibility: AI that scores and ranks candidate investigator sites and countries for a planned clinical trial, so clinical operations teams choose sites more likely to meet enrollment targets on time.
- AI for court and case file summarization https://www.blits.ai/ai-use-cases/court-and-case-file-summarization: AI case file summarization is AI that condenses court filings, case files, evidence recordings and earlier decisions into structured summaries for judges, prosecutors, tribunal staff and government lawyers.
- AI for drafting customer letters and outbound notices https://www.blits.ai/ai-use-cases/outbound-notice-drafting: AI for outbound notice drafting writes the letters and notices operations must send at scale, such as arrears notices or decline letters.
- AI for freedom of information request processing https://www.blits.ai/ai-use-cases/freedom-of-information-request-processing: AI for freedom of information request processing is AI that helps a public body handle freedom of information and open government requests.
- AI for health insurance prior authorization and claims adjudication support https://www.blits.ai/ai-use-cases/health-prior-authorization-and-claims-adjudication: AI for health insurance prior authorization and claims adjudication reads prior authorization requests, medical claims and appeals, and prepares a summary and recommendation for a clinician or adjudicator.
- AI for money mule account and network detection https://www.blits.ai/ai-use-cases/mule-network-detection: AI mule network detection uses graph and behavioural machine learning to find money mule accounts and the networks around them, for investigators.
- AI for perpetual KYC and event driven customer due diligence https://www.blits.ai/ai-use-cases/perpetual-kyc: Perpetual KYC is AI that keeps each customer's due diligence file current by replacing calendar driven reviews with continuous, event driven refreshes.
- AI for police incident report drafting from body worn camera audio https://www.blits.ai/ai-use-cases/police-incident-report-drafting: Police incident report drafting is an AI tool that turns body worn camera audio into a first draft of a police incident report narrative.
- AI for software vulnerability triage and remediation https://www.blits.ai/ai-use-cases/software-vulnerability-remediation: AI vulnerability remediation is AI that takes security findings from scanners, fuzzers and bug reports and turns the real ones into a drafted code fix for developers.
- AI for tax compliance risk scoring and audit selection https://www.blits.ai/ai-use-cases/tax-compliance-risk-scoring: Tax compliance risk scoring is AI that scores tax returns, taxpayers and transactions for the risk of error, underreporting or fraud, for a tax administration.
- AI home loan assistant with pre qualification https://www.blits.ai/ai-use-cases/home-loan-assistant-and-prequalification: An AI home loan assistant with pre qualification answers a customer's home loan questions and runs indicative borrowing estimates, then books the customer with a mortgage specialist.
- AI internal talent marketplace for matching employees to projects, roles and mentors https://www.blits.ai/ai-use-cases/internal-talent-marketplace-matching: An internal talent marketplace is an AI platform that infers employees' skills and interests and recommends short term projects, open roles, mentors and learning to them.
- AI medical coding for clinical encounters https://www.blits.ai/ai-use-cases/medical-coding-automation: AI medical coding automation reads a clinical encounter's documentation and assigns the diagnosis and procedure codes needed for billing and reporting.
- AI product content and catalog enrichment for online retail https://www.blits.ai/ai-use-cases/product-content-and-catalog-enrichment: AI catalog enrichment is AI that drafts and repairs product content, such as titles, descriptions and alt text, for online retailers at catalog scale.
- AI sales call coaching and CRM update https://www.blits.ai/ai-use-cases/sales-call-coaching-and-crm-update: Sales call coaching and CRM update is AI for sales teams that analyses sales calls and meetings against the team's own sales method to coach sellers and their managers.
- AI spam and scam call blocking for mobile and landline subscribers https://www.blits.ai/ai-use-cases/spam-and-scam-call-blocking: Spam and scam call blocking is AI in the operator's network that protects subscribers from unwanted calls by analysing incoming calls in real time.
- AI tenant screening with fair housing safeguards https://www.blits.ai/ai-use-cases/ai-tenant-screening-with-fair-housing-safeguards: AI tenant screening scores how likely a rental applicant is to pay rent reliably, helping a landlord decide whether to accept, decline or ask for a higher deposit.
- AI that turns requirements into user stories, acceptance criteria and test cases https://www.blits.ai/ai-use-cases/requirements-to-test-case-generation: Requirements to test cases is AI that reads product requirements, specifications or recorded sessions and drafts structured user stories, acceptance criteria and test cases for QA engineers to review.
- Governed text to SQL analytics assistant https://www.blits.ai/ai-use-cases/governed-text-to-sql-analytics: A governed text to SQL analytics assistant turns a business user's plain language question into a query against governed data.
- AI agent for complaints recognition, investigation and response https://www.blits.ai/ai-use-cases/complaints-handling-agent: An AI agent that recognizes, investigates and drafts a response to a customer complaint for a human handler to approve.
- AI agent for dealer service retention and aftersales outreach https://www.blits.ai/ai-use-cases/dealer-aftersales-retention-agent: AI dealer service retention is an AI agent that reaches vehicle owners by text or email when service is due and books the appointment in that conversation.
- AI agent for utility billing, payments, meter readings and move in or move out https://www.blits.ai/ai-use-cases/utility-billing-and-move-agent: An AI agent for utility billing and moves explains bills and tariffs, takes meter readings and manages payments and account moves for energy and water customers.
- AI analytics for smart meter and AMI data https://www.blits.ai/ai-use-cases/smart-meter-analytics: Smart meter analytics is AI that turns readings from smart electricity, gas and water meters into usable information for utilities, instead of treating every meter and customer the same way.
- AI assistant for B2B telecom quoting, sales and service https://www.blits.ai/ai-use-cases/business-connectivity-quoting-and-service-assistant: A B2B telecom quoting and service assistant is an AI that answers business customers' product, pricing and contract questions and prepares configurations and quotes for connectivity, mobile fleets and devices.
- AI assistant for corporate and commercial client servicing https://www.blits.ai/ai-use-cases/corporate-client-servicing-assistant: An AI corporate client servicing assistant answers finance and treasury teams' questions inside the corporate banking portal, app and messaging channels, and resolves routine requests end to end.
- AI assistant for employee onboarding https://www.blits.ai/ai-use-cases/employee-onboarding-assistant: An employee onboarding assistant is AI that guides each new employee from signed contract through their first months on the job.
- AI assistant for insurance brokers and agents https://www.blits.ai/ai-use-cases/insurance-broker-and-agent-assistant: An insurance broker and agent assistant is AI that answers product, underwriting and process questions for tied agents, independent brokers, advisors and insurers' own distribution staff from approved sources.
- AI assistant for student enrollment and student services https://www.blits.ai/ai-use-cases/student-enrollment-and-services-assistant: A student enrollment and services assistant is an AI assistant that answers admitted and current students' questions about admissions, financial aid, registration, housing and deadlines.
- AI assistant for telecom retail stores, from associate copilot to digital human kiosk https://www.blits.ai/ai-use-cases/retail-store-and-kiosk-assistant: A retail store and kiosk assistant is AI for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation.
- AI copilot for marketing content with compliance pre review https://www.blits.ai/ai-use-cases/marketing-content-compliance-copilot: AI marketing content and compliance copilot drafts campaign copy and checks it against advertising rules before a human approves it for publication.
- AI copilot for plant operators and maintenance technicians https://www.blits.ai/ai-use-cases/plant-operator-and-maintenance-copilot: A plant operator and maintenance copilot is a generative AI assistant for the people who run and repair machines in plants, workshops and service centres.
- AI for benefit fraud and error detection in social security https://www.blits.ai/ai-use-cases/benefit-fraud-and-error-detection: Benefit fraud and error detection uses risk models that help a social security or benefits agency decide which claims, payments and recipients to check for fraud or error.
- AI for business onboarding (KYB) and beneficial ownership discovery https://www.blits.ai/ai-use-cases/business-onboarding-and-ubo-discovery: Business onboarding and UBO discovery is AI that builds the know your business (KYB) due diligence file for a new or reviewed corporate client before any account opens.
- AI for cash application and remittance matching https://www.blits.ai/ai-use-cases/cash-application-and-remittance-matching: AI cash application is AI that reads remittance advices in many formats and matches incoming customer payments to open receivable invoices for accounts receivable teams.
- AI for eDiscovery and disclosure document review https://www.blits.ai/ai-use-cases/ediscovery-and-disclosure-document-review: AI for eDiscovery and disclosure document review sorts, prioritises and codes large collections of emails, chats and files for relevance, issues and legal privilege.
- AI for market abuse surveillance alert triage https://www.blits.ai/ai-use-cases/market-abuse-surveillance-triage: AI market abuse surveillance triage helps surveillance analysts triage market abuse and conduct alerts such as spoofing, layering, wash trades, ramping and insider dealing.
- AI for regulatory report assembly https://www.blits.ai/ai-use-cases/regulatory-report-assembly: Regulatory report assembly is AI that assembles periodic and data driven filings and returns, pulling data into the regulator's schema and validating it, before a named officer reviews and submits.
- AI for telecom churn prediction and retention offers https://www.blits.ai/ai-use-cases/churn-prediction-and-retention-offers: AI churn prediction and retention is AI for telecom operators that scores each subscriber's risk of leaving from usage, service, billing and contact signals.
- AI for third party and vendor risk due diligence https://www.blits.ai/ai-use-cases/vendor-due-diligence: AI for vendor due diligence reviews a vendor's security questionnaires, SOC and assurance reports and contracts against an organization's control requirements, and researches the vendor for a risk team.
- AI localization of marketing, product and web content https://www.blits.ai/ai-use-cases/marketing-and-product-content-localization: AI content localization translates and adapts an organization's commercial content for each market and language, so marketing and product teams can reach customers in their own language.
- AI next best action prompts for wealth advisors https://www.blits.ai/ai-use-cases/next-best-action-for-advisors: AI next best action for advisors is an engine for wealth advisors, not customers, that scans an advisor's whole book and surfaces a short, ranked list of client specific prompts.
- AI predictive analytics for student retention and advisor outreach https://www.blits.ai/ai-use-cases/predictive-retention-analytics-and-advisor-outreach: Student retention analytics is a predictive model that scans each enrolled student's academic and engagement data daily to alert an advisor when a student drifts off track.
- AI predictive maintenance for aircraft fleets https://www.blits.ai/ai-use-cases/aircraft-predictive-maintenance: Aircraft predictive maintenance is AI that continuously analyzes aircraft sensor and flight data to flag a developing technical fault before it grounds an aircraft.
- AI recommendation and personalization engine for streaming and media https://www.blits.ai/ai-use-cases/content-recommendation-and-personalization: AI content recommendation and personalization decides what to show each viewer or listener next on a home page, in search or in a personalized playlist.
- AI regulatory horizon scanning and obligation mapping https://www.blits.ai/ai-use-cases/regulatory-horizon-scanning: Regulatory horizon scanning is AI that continuously reads publications from the regulators and standard setters an organization answers to and classifies each item by relevance and urgency.
- AI vegetation management for power lines https://www.blits.ai/ai-use-cases/power-line-vegetation-management: Power line vegetation management is AI that analyses imagery of the land along power lines to estimate where vegetation risks the lines, for utility crews.
- AI visitor and tour guide for cities, museums and events https://www.blits.ai/ai-use-cases/ai-visitor-and-tour-guide: An AI visitor and tour guide tells visitors of cities, museums, heritage sites and events the stories behind what is around them, and answers their questions in their own language.
- Conversational AI for loan application intake https://www.blits.ai/ai-use-cases/conversational-loan-application-intake: Conversational AI for loan application intake is an assistant on web, app, messaging or voice that captures a loan application through dialogue with the customer.
- AI academic advising assistant for course selection and degree requirements https://www.blits.ai/ai-use-cases/academic-advising-assistant: An AI academic advising assistant is an AI chatbot that answers students' questions about degree requirements, course selection, prerequisites and majors.
- AI agent for branch finding and appointment booking https://www.blits.ai/ai-use-cases/branch-and-appointment-booking-agent: A branch and appointment booking agent is a conversational AI that finds the nearest suitable location and books an in person or video appointment with the right specialist.
- AI agent for device and connectivity troubleshooting on voice and chat https://www.blits.ai/ai-use-cases/device-and-connectivity-troubleshooting-agent: An AI troubleshooting agent diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat.
- AI agent for early collections and hardship support https://www.blits.ai/ai-use-cases/collections-and-hardship-agent: A voice and messaging agent that contacts customers in early arrears to collect payments.
- AI agent for outbound reminders and confirmations by voice and messaging https://www.blits.ai/ai-use-cases/outbound-reminder-and-confirmation-agent: An AI agent for outbound reminders and confirmations contacts customers about something they already booked or ordered, to remind them and confirm attendance.
- AI agent for telecom bill explanation and billing disputes https://www.blits.ai/ai-use-cases/bill-explanation-and-billing-dispute-agent: A bill explanation and billing dispute agent is an AI agent that explains a customer's telecom bill line by line and answers why a charge changed or appeared.
- AI assistant for digital account onboarding and KYC https://www.blits.ai/ai-use-cases/digital-onboarding-assistant: A digital onboarding assistant is a customer facing AI that guides a new applicant, a person or a small merchant, through opening a digital account, card or relationship.
- AI copilot for field technicians and dispatch optimization https://www.blits.ai/ai-use-cases/field-technician-copilot-and-dispatch: A field technician copilot is AI that decides whether a fault needs a site visit at all and predicts what work and parts the job will need.
- AI copilot for SAR and STR narrative drafting https://www.blits.ai/ai-use-cases/suspicious-activity-report-drafting: SAR and STR drafting is generative AI that writes the narrative of a suspicious activity or transaction report from the investigation file, with every fact linked to its source record.
- AI drafting of clinician replies to patient portal messages https://www.blits.ai/ai-use-cases/patient-portal-message-reply-drafting: Generative AI for patient portal message reply drafting reads an incoming patient portal message together with the patient's own chart and drafts a reply for the care team.
- AI early warning and covenant monitoring for loan portfolios https://www.blits.ai/ai-use-cases/credit-early-warning-monitoring: AI early warning and covenant monitoring is a monitoring system that flags borrowers whose credit is deteriorating across a loan book, for the relationship manager.
- AI for aircraft turnaround and ground handling optimization https://www.blits.ai/ai-use-cases/ground-handling-and-turnaround-optimization: AI ground handling and turnaround optimization watches each aircraft turnaround in real time, often with computer vision, and alerts ground operations staff when a step falls behind.
- AI for customs classification and declaration preparation https://www.blits.ai/ai-use-cases/customs-classification-and-declaration: AI customs classification and declaration is AI that reads what is being shipped and proposes the tariff classification code for a customs declaration.
- AI for immigration and visa applications, from applicant questions to case preparation https://www.blits.ai/ai-use-cases/immigration-and-visa-application-assistant: An immigration and visa application assistant is AI that helps applicants understand visa requirements and submit complete applications, and helps immigration staff prepare cases.
- AI for settlement fail prediction and post trade exception management https://www.blits.ai/ai-use-cases/settlement-fail-prediction-and-exception-management: Settlement fail prediction is AI that scores each pending securities settlement instruction for its likelihood of failing and names the probable cause.
- AI for support knowledge article generation and maintenance https://www.blits.ai/ai-use-cases/support-knowledge-article-generation: AI knowledge article generation is AI that drafts support knowledge base articles from resolved tickets, cases and conversations.
- AI for telecom fraud detection (SIM swap, IRSF and Wangiri) https://www.blits.ai/ai-use-cases/telecom-fraud-detection: Telecom fraud detection is AI that protects an operator's network, revenue and numbers from fraud by watching call, messaging, roaming and account activity.
- AI forecasting of wind and solar generation for grid balancing and trading https://www.blits.ai/ai-use-cases/renewable-generation-forecasting: Renewable generation forecasting is AI that predicts how much power a wind or solar asset will generate over the next hours to a day ahead.
- AI orchestration of corporate account opening and channel setup https://www.blits.ai/ai-use-cases/corporate-account-onboarding-orchestration: AI corporate account onboarding orchestration runs the operational setup of a corporate client after due diligence is approved, turning manual work between teams into a tracked, guided flow.
- AI quality inspection on the production line https://www.blits.ai/ai-use-cases/production-line-quality-inspection: AI production line quality inspection is AI that inspects every unit on a production line to find defects, missing parts and wrong variants in real time.
- AI review of batch records and process data for quality deviations in pharma manufacturing https://www.blits.ai/ai-use-cases/batch-record-and-deviation-review: AI batch record and deviation review reads and correlates batch records, sensor data and quality certificates from a pharmaceutical manufacturing line to flag quality deviations.
- AI spend classification and spend analytics for procurement https://www.blits.ai/ai-use-cases/procurement-spend-classification: Spend classification is AI that reads purchase orders, invoices, card transactions and contracts and assigns each line of spend to a category, for procurement teams.
- AI summaries of investment research and the house view https://www.blits.ai/ai-use-cases/investment-research-summarization: Investment research summarization is an AI assistant that condenses long research reports, overnight market moves and the house view into short, sourced briefings for advisors and analysts.
- AI summarization of medical evidence for life and health underwriting https://www.blits.ai/ai-use-cases/life-underwriting-medical-record-summarization: AI medical evidence summarization reads the medical records behind a life or health insurance application and turns them into a structured, cited summary for the underwriter.
- AI agent for candidate sourcing and talent rediscovery https://www.blits.ai/ai-use-cases/ai-candidate-sourcing-and-talent-rediscovery: AI candidate sourcing and talent rediscovery is AI that builds and works the candidate pipeline before an application arrives, for recruiters filling open roles.
- AI agent for card dispute intake https://www.blits.ai/ai-use-cases/card-dispute-and-chargeback-intake: Card dispute intake is a customer facing AI agent that finds a disputed card transaction and separates suspected fraud from merchant disputes and simple confusion.
- AI agent for fraud alert triage https://www.blits.ai/ai-use-cases/fraud-alert-triage: AI fraud alert triage is an AI agent that works a fraud alert queue behind the scenes as an analyst's first pass, without contacting the customer.
- AI agent for freight dispatch and load matching https://www.blits.ai/ai-use-cases/freight-dispatch-and-load-matching-agent: An AI freight dispatch and load matching agent coordinates moving a truckload for freight brokers and carriers.
- AI agent for personalized offers and rewards https://www.blits.ai/ai-use-cases/offers-and-rewards-agent: AI offers and rewards is a customer facing agent for banks and card issuers that picks the offer, reward or loyalty action most relevant to each customer at each moment.
- AI agent for proactive customer outreach, activation and retention https://www.blits.ai/ai-use-cases/proactive-outbound-engagement-agent: Proactive outreach and activation is an AI agent that holds the conversation when a bank reaches out first to change something about a customer's account or products.
- AI agent for public transit passenger information and disruption reporting https://www.blits.ai/ai-use-cases/public-transit-passenger-information-agent: A transit passenger information agent is an AI agent on a public transport operator's website, app or messaging channel that answers riders' real time questions about arrivals and delays.
- AI agent for SME financial admin and cash management https://www.blits.ai/ai-use-cases/sme-financial-admin-agent: An SME financial admin agent is an AI agent built into a small business account that turns a natural language request or an uploaded document into a prepared financial action.
- AI agent for source of wealth due diligence in private banking https://www.blits.ai/ai-use-cases/source-of-wealth-diligence: AI source of wealth diligence is an AI agent that reads a prospective private client's documents and extracts how their wealth was built, for private banking compliance teams.
- AI assistant for telecom order to activation and eSIM onboarding https://www.blits.ai/ai-use-cases/order-to-activation-and-esim-onboarding-assistant: An AI order to activation and eSIM onboarding assistant takes a new or existing customer from order to a working service.
- AI assisted proctoring and integrity monitoring for remote exams https://www.blits.ai/ai-use-cases/exam-and-assessment-integrity: Exam and assessment integrity AI supports the integrity of a remote, high stakes exam by verifying a test taker's identity and watching for signs of cheating.
- AI content moderation for trust and safety at online platforms https://www.blits.ai/ai-use-cases/trust-and-safety-content-moderation: AI content moderation for trust and safety scans user generated content, such as live video, images, chat and audio, against an online platform's policy in real time.
- AI copilot for corporate client briefings and call reports https://www.blits.ai/ai-use-cases/client-briefing-and-call-report-copilot: An AI copilot that helps relationship managers, mainly in corporate and commercial banking, prepare for client meetings and write up call reports afterwards.
- AI copilot for model risk validation and monitoring https://www.blits.ai/ai-use-cases/model-risk-validation-copilot: AI model risk validation is a copilot that supports independent review of a bank's models, used by a validation function, an external tester or a supervisor.
- AI decision support for airline operations control and disruption recovery https://www.blits.ai/ai-use-cases/airline-operations-control-decision-support: Airline operations control decision support is AI that watches an airline's day of operation and predicts where weather, delays, crew limits or technical problems will break the plan.
- AI drafted explanations for credit declines and adverse actions https://www.blits.ai/ai-use-cases/adverse-action-explanations: AI drafted explanations for credit declines and adverse actions come from an assistant that turns a credit model's reason codes into an accurate, specific and readable explanation for the customer.
- AI for back office account servicing execution https://www.blits.ai/ai-use-cases/account-servicing-execution: AI account servicing execution is AI that reads and acts on servicing requests landing in operations queues, such as address or beneficiary changes, for back office staff.
- AI for catastrophe and exposure assessment in insurance https://www.blits.ai/ai-use-cases/catastrophe-exposure-assessment: AI catastrophe exposure assessment is AI that turns satellite and geospatial data into a fast, portfolio wide view of which policies and properties are exposed to a catastrophe.
- AI for complaints root cause and systemic issue analysis https://www.blits.ai/ai-use-cases/complaints-root-cause-analysis: AI complaints root cause analysis reads the free text of complaints across all channels and clusters it into themes to find the systemic causes behind them.
- AI for continuous controls testing and control self assessment https://www.blits.ai/ai-use-cases/continuous-controls-testing: AI continuous controls testing checks every transaction or record against a control's rule instead of a periodic sample, giving continuous, full population assurance.
- AI for healthcare claims fraud, waste and abuse detection https://www.blits.ai/ai-use-cases/healthcare-claims-fraud-waste-abuse-detection: AI for healthcare claims fraud, waste and abuse detection reads healthcare claims and provider billing patterns to flag fraud, waste and abuse for a payment integrity investigator.
- AI for insurance renewal processing and customer retention https://www.blits.ai/ai-use-cases/insurance-renewal-and-retention: Renewal and retention AI prepares and runs the insurance renewal cycle, digitizing renewal submissions and changes in risk for underwriters and flagging policies at risk of lapsing or leaving.
- AI for legislative drafting and parliamentary question support https://www.blits.ai/ai-use-cases/legislative-drafting-and-parliamentary-question-support: AI for legislative drafting and parliamentary question support helps legislative counsel and policy officials search, summarise and draft the material behind new laws and government answers to parliamentarians.
- AI for subrogation opportunity detection https://www.blits.ai/ai-use-cases/subrogation-opportunity-detection: AI subrogation detection is AI that reads open and closed claims to find cases where a third party is wholly or partly liable.
- AI for supervisory exam and information request responses https://www.blits.ai/ai-use-cases/supervisory-exam-response-assembly: Supervisory exam response assembly is an AI assistant for a bank's regulatory affairs team that reads a supervisory information request or exam question and drafts a response.
- AI generated client portfolio reports and commentary https://www.blits.ai/ai-use-cases/portfolio-reporting-and-commentary: Portfolio reporting and commentary is AI that drafts each client's periodic portfolio report and commentary in plain language, for wealth and asset managers.
- AI metadata tagging and indexing for media archives https://www.blits.ai/ai-use-cases/media-archive-metadata-tagging: AI media archive metadata tagging watches and listens to a broadcaster's or publisher's video and audio archive and generates structured metadata describing what is in each piece of content.
- AI platform for frontline and deskless workforce communication https://www.blits.ai/ai-use-cases/frontline-workforce-communication-and-engagement: An AI platform for frontline and deskless workforce communication is a mobile platform that reaches employees who have no company email or desk, such as plant, store and field staff.
- AI port call optimization for vessel arrival, berth and turnaround planning https://www.blits.ai/ai-use-cases/port-call-and-vessel-operations-optimization: Port call and vessel operations optimization is AI that predicts a vessel's arrival time and how long each port call service will take, for ships, terminals and nautical service providers.
- AI portfolio drift monitoring and rebalancing proposals https://www.blits.ai/ai-use-cases/portfolio-drift-monitoring-and-rebalancing: Portfolio drift monitoring and rebalancing is AI that continuously checks each client portfolio against its mandate or model and prepares a rebalancing proposal, for advisors and portfolio managers.
- AI predictive maintenance for freight rail rolling stock https://www.blits.ai/ai-use-cases/freight-rail-rolling-stock-predictive-maintenance: AI predictive maintenance for freight rail rolling stock is machine vision and machine learning that inspect freight railcar wheels, bearings and other running gear.
- AI quote and estimate generation from customer requirements https://www.blits.ai/ai-use-cases/sales-quote-and-estimate-generation: Sales quote and estimate generation is AI that turns a customer's product list, drawing, roof photo or request for quotation into a draft quote for a seller or estimator.
- AI scoring of essays and written answers in assessments https://www.blits.ai/ai-use-cases/automated-scoring-of-written-responses: AI scoring of written responses is AI that scores students' essays and short written answers against a rubric for a testing programme.
- AI sign language avatar translation for public information https://www.blits.ai/ai-use-cases/sign-language-avatar-translation: Sign language avatar translation is AI that turns written content and video captions into a sign language such as British or American Sign Language, shown by a rendered signing avatar.
- AI storm outage prediction and restoration staging for power grids https://www.blits.ai/ai-use-cases/storm-outage-prediction-and-restoration: AI storm outage prediction is AI that predicts how many outages a coming storm will cause, where, and how severe restoration will be, for utility storm response teams.
- AI voice charting and end of shift note drafting for nurses https://www.blits.ai/ai-use-cases/nursing-voice-documentation: AI nursing voice documentation is software that lets a nurse record patient observations by voice at the bedside, straight into the electronic health record.
- AI workforce scheduling for retail stores https://www.blits.ai/ai-use-cases/workforce-scheduling-in-stores: AI workforce scheduling for retail stores builds staff schedules from forecast sales, foot traffic, labour rules and each employee's preferences and skills for a store manager.
- Generative AI copilot for internal audit https://www.blits.ai/ai-use-cases/internal-audit-copilot: An internal audit copilot is AI that helps internal auditors plan and write up audits, from drafting planning materials to summarising evidence and drafting findings.
- AI agent for automated sports highlights and clipping https://www.blits.ai/ai-use-cases/automated-sports-highlights-and-clipping: An AI agent for sports highlights and clipping watches a live sports broadcast and detects key moments such as goals, saves or penalties as they happen.
- AI agent for travel insurance claims and assistance https://www.blits.ai/ai-use-cases/travel-insurance-claims-and-assistance-agent: A travel insurance claims and assistance agent is an AI agent that helps insured travellers with claims and assistance around the clock, in their own language.
- AI analysis of earnings calls and other text for investment signals https://www.blits.ai/ai-use-cases/earnings-call-and-text-analysis-for-investment-signals: AI analysis of earnings calls and company text reads earnings call transcripts, filings and other unstructured disclosures at scale to produce an investment signal for a portfolio manager or analyst.
- AI assistant for goal based financial planning https://www.blits.ai/ai-use-cases/goal-based-financial-planning-assistant: An AI assistant for goal based financial planning is an AI assistant that turns a client's goals into projections and what if scenarios using a rules based planning engine.
- AI assistant for investment suitability assessment and reports https://www.blits.ai/ai-use-cases/suitability-assessment-assistant: A suitability assessment assistant is an AI assistant that checks whether a proposed product or portfolio fits a client's risk tolerance, objectives, knowledge, experience and financial situation.
- AI assistant for Shariah compliance screening and review https://www.blits.ai/ai-use-cases/shariah-compliance-screening: AI Shariah compliance screening is an AI assistant that checks Islamic financing contracts, deal structures and investments for Shariah compliance risks such as riba and gharar, for compliance teams.
- AI copilots for production scheduling and sequencing https://www.blits.ai/ai-use-cases/production-scheduling-and-sequencing: AI production scheduling and sequencing is AI that continuously resequences production orders and material flow between lines as conditions change, flagging conflicts and proposing changes for a human to approve.
- AI demand forecasting for restaurant labor and prep scheduling https://www.blits.ai/ai-use-cases/restaurant-demand-and-labor-forecasting: Restaurant demand and labor forecasting is a machine learning model that predicts sales and guest traffic per restaurant, per daypart and often per menu item, for restaurant managers.
- AI drafting of social work case notes and assessments https://www.blits.ai/ai-use-cases/social-worker-case-note-drafting: AI case note drafting for social workers is a generative AI tool, often built on speech to text, that turns a visit or assessment account into a first draft.
- AI for airline fuel efficiency optimization https://www.blits.ai/ai-use-cases/airline-fuel-efficiency-optimization: Airline fuel efficiency optimization is an AI system that analyzes flight data to coach pilots and flight operations engineers on fuel performance against a baseline.
- AI for construction schedule and progress tracking https://www.blits.ai/ai-use-cases/construction-schedule-and-progress-tracking: AI construction progress tracking matches site photos to the schedule and BIM model to show what is actually built, for site teams and owners.
- AI for customs risk targeting, container selection and valuation checks https://www.blits.ai/ai-use-cases/customs-risk-targeting-and-container-selection: AI customs risk targeting and container selection is machine learning that scores every import or export declaration for the risk it carries contraband, is misclassified or is undervalued.
- AI for employee attrition prediction and retention analytics https://www.blits.ai/ai-use-cases/employee-attrition-prediction-and-retention-analytics: Employee attrition prediction and retention analytics uses machine learning to score each employee's risk of resigning, for HR and managers.
- AI for litigation and recovery triage https://www.blits.ai/ai-use-cases/litigation-and-recovery-triage: AI for litigation and recovery triage scores open insurance claims and overdue accounts for the risk that they end up in litigation or formal legal recovery.
- AI for parametric insurance claims triggering https://www.blits.ai/ai-use-cases/parametric-claims-triggering: AI for parametric claims triggering builds the index a parametric insurance policy pays against, then measures the triggering event itself, such as a wildfire's extent once it happens.
- AI for payment investigations and exceptions https://www.blits.ai/ai-use-cases/payment-investigations-and-exceptions: AI for payment investigations and exceptions works the payments that fall out of straight through processing, by reading the failure and repairing or enriching the message.
- AI for product feedback and bug report triage https://www.blits.ai/ai-use-cases/product-feedback-and-bug-report-triage: AI bug report triage is AI that reads incoming bug reports, crash logs and product feedback, and classifies each item for engineering teams.
- AI generated live sports commentary and data storytelling https://www.blits.ai/ai-use-cases/live-sports-commentary-generation: AI live sports commentary turns a sporting event's own data into written commentary and insight for fans as the action happens, instead of or alongside a human broadcaster.
- AI review and extraction of existing estate and trust documents https://www.blits.ai/ai-use-cases/estate-and-trust-document-drafting: Estate and trust document drafting is an AI assisted workflow for wealth advisors that extracts and summarizes what a client's existing will, trust and power of attorney documents say.
- AI risk scoring in child welfare intake and investigations https://www.blits.ai/ai-use-cases/child-welfare-referral-risk-triage: Child welfare risk scoring is a predictive model that scores a family's risk in the child welfare system from case history and administrative data.
- AI robotics for kitchen frying https://www.blits.ai/ai-use-cases/kitchen-robotics-and-food-prep-automation: AI robotics for kitchen frying is a robotic arm that fries food in a restaurant kitchen, freeing staff for prep, assembly and hospitality.
- AI self help assistant for self represented litigants and legal aid clients https://www.blits.ai/ai-use-cases/legal-aid-self-help-assistant: A legal aid self help assistant is a conversational AI that answers general questions about the law and the court process in plain language for people without a lawyer.
- AI trade promotion optimization for consumer goods manufacturers https://www.blits.ai/ai-use-cases/trade-promotion-optimization-for-cpg: Trade promotion optimization is AI that plans and prices the trade promotions, discounts, displays and rebates a consumer goods manufacturer runs with retailers.
- AI triage for case admissibility and selection at supreme and constitutional courts https://www.blits.ai/ai-use-cases/case-admissibility-and-selection-triage: Case admissibility and selection triage is AI that reads an incoming appeal or petition at a supreme or constitutional court and classifies it by legal theme.
- AI underwriting and credit risk decisioning for buy now pay later https://www.blits.ai/ai-use-cases/bnpl-underwriting-and-credit-risk: BNPL underwriting is AI that scores a buy now pay later purchase at checkout in real time to approve, decline or size the credit line.
- AI voice agent for drive through and phone order taking https://www.blits.ai/ai-use-cases/drive-thru-voice-ordering-agent: A drive through voice ordering agent is a conversational voice agent that takes a customer's spoken order at a drive through speaker or on a restaurant phone line.
- AI agent for ATM and self service device assistance https://www.blits.ai/ai-use-cases/atm-and-self-service-device-assistance: An AI agent for ATM and self service device assistance helps customers with problems at or around ATMs and similar machines.
- AI agent for network outage detection and customer communication https://www.blits.ai/ai-use-cases/network-outage-communication-agent: AI network outage communication is an agent that turns network alarms into a clear picture of which customers are affected by an outage and why.
- AI for fee and interest leakage detection https://www.blits.ai/ai-use-cases/fee-and-interest-leakage-detection: Fee and interest leakage detection is an independent verification layer that checks whether each fee, FX margin, spread and interest charge matches what the contract and pricing tables specify.
- AI recommendations for loan restructuring and hardship arrangements https://www.blits.ai/ai-use-cases/loan-restructuring-recommendations: AI loan restructuring recommendations are an assistant that proposes the best hardship arrangement for a stressed borrower, for a person to approve.
- Conversational AI for insurance quote and buy https://www.blits.ai/ai-use-cases/conversational-insurance-quote-and-buy: Conversational AI for insurance quote and buy is a customer facing agent that sells insurance directly in a conversation, asking rating questions and returning a price.
- Dynamic AML customer risk rating with machine learning https://www.blits.ai/ai-use-cases/dynamic-customer-risk-rating: Dynamic customer risk rating is explainable machine learning that computes and continuously updates each customer's money laundering risk rating itself, from due diligence data, products, geography, behaviour and screening results.

## Use cases
- Banking https://www.blits.ai/use-cases/banking: AI for banking, from fraud detection and compliance to customer service.
- Banking AI for Asia Pacific https://www.blits.ai/ap/banking-ai: Conversational and agentic AI for banks in Asia Pacific, governance first, one platform for every use case, from voice to KYC to invoice automation.
- Finance https://www.blits.ai/use-cases/finance: Automated analytics, risk management and finance operations.
- Insurance https://www.blits.ai/use-cases/insurance: Claims processing, underwriting support and risk assessment.
- Customer Service https://www.blits.ai/use-cases/customer-service: Omnichannel support automation across voice and chat.
- Customer Support https://www.blits.ai/use-cases/customer-support: 24/7 helpdesk automation and support deflection.
- Marketing and Sales https://www.blits.ai/use-cases/marketing-sales: Lead generation, outbound campaigns and personalization.
- Employee Satisfaction https://www.blits.ai/use-cases/employee-satisfaction: HR automation, learning and internal support.
- Financial Wellbeing https://www.blits.ai/use-cases/financial-wellbeing: Financial planning, coaching and debt guidance.
- Luxury Brands https://www.blits.ai/use-cases/luxury-brands: Concierge experiences, brand protection and VIP service.
- Branding https://www.blits.ai/use-cases/branding: Consistent, on brand AI experiences and content.
- Mergers and Acquisitions https://www.blits.ai/use-cases/mergers-acquisitions: Due diligence automation and integration planning.
- Iconic Brands https://www.blits.ai/use-cases/iconic-brands: Exclusive digital experiences for the world's most distinguished brands.

## Blog and insights
- Blog https://www.blits.ai/blog: Insights on how organizations apply GenAI to customer service, sales and operations, security and compliance, and conversational AI trends.

## Company
- Home https://www.blits.ai: The enterprise AI platform for AI agents, digital humans, voice and agentic payments on every channel, in your cloud or on premises.
- About us https://www.blits.ai/about: Background, mission, vision and the team building Blits.ai.
- Contact https://www.blits.ai/contact-us: Get in touch with sales or request a demo.
- Press kit https://www.blits.ai/press: Approved boilerplate, company facts, logo files, brand colors, founder bios and photos, and the press contact.
- Pricing https://www.blits.ai/pricing: Overview of plans and options tailored to enterprise needs.
- Integrations https://www.blits.ai/integrations: Over 100 integrations across AI models, cloud services and business tools.
- AI Glossary https://www.blits.ai/glossary: Plain language definitions of enterprise AI terms such as digital humans, agentic AI, RAG, guardrails and agentic payments.
- FAQ https://www.blits.ai/faq: Straight answers about the platform, on premises deployment, security and compliance, model choice, products and pricing.
- Demos https://www.blits.ai/demos: Videos of conversational AI, digital humans and end to end automation running on the platform.
- API documentation https://www.blits.ai/api-docs: REST and WebSocket API with authentication guides, code examples and a full reference.
- Knowledge base https://www.blits.ai/kb: Answers, guides and documentation for the platform.
- AI Policy https://www.blits.ai/ai-policy: The responsible AI principles Blits.ai holds itself to when it builds and operates enterprise conversational and agentic AI.

## Compare and alternatives
- Compare Blits.ai https://www.blits.ai/compare: How Blits.ai compares to the leading enterprise conversational and agentic AI platforms.
- Best enterprise conversational AI platforms https://www.blits.ai/best-enterprise-conversational-ai-platforms: Honest 2026 guide to the top platforms and what each is best for.
- Blits.ai vs Cognigy https://www.blits.ai/vs/cognigy: Broader, model agnostic platform vs Cognigy (NiCE) contact center conversational AI.
- Blits.ai vs Kore.ai https://www.blits.ai/vs/kore-ai: Productized but tailored platform vs a broad enterprise build.
- Blits.ai vs PolyAI https://www.blits.ai/vs/polyai: On premises and multi modal vs PolyAI cloud only voice.
- Blits.ai vs Sierra https://www.blits.ai/vs/sierra: Own the platform vs a managed agent as a service.
- Blits.ai vs Yellow.ai https://www.blits.ai/vs/yellow-ai: Deeper enterprise control, on premises and model agnostic.
- Cognigy alternatives https://www.blits.ai/cognigy-alternatives: The best Cognigy alternatives in 2026, compared on scope, deployment and model choice.
- Kore.ai alternatives https://www.blits.ai/kore-ai-alternatives: The best Kore.ai alternatives in 2026, compared on time to value, scope and deployment.
- PolyAI alternatives https://www.blits.ai/polyai-alternatives: The best PolyAI alternatives for enterprises that need on premises deployment and more than voice.
- Sierra alternatives https://www.blits.ai/sierra-alternatives: The best Sierra alternatives in 2026, compared on ownership, deployment and compliance.
- Yellow.ai alternatives https://www.blits.ai/yellow-ai-alternatives: The best Yellow.ai alternatives in 2026, compared on deployment, scope and model choice.

## Authors and expertise
- Paul Coerkamp, CEO and Co-Founder https://www.blits.ai/author/paul-coerkamp: Business strategy, enterprise sales and AI implementation.
- Len Debets, CTO and Co-Founder https://www.blits.ai/author/len-debets: Enterprise architecture, LLMs, RAG systems and IT security.
- Coen Doolaard, Sales Director https://www.blits.ai/author/coen-doolaard: Enterprise AI adoption, agentic AI and go to market.
- Yuri Ihnatov, Technical Project Manager https://www.blits.ai/author/yuri-ihnatov: Prompt engineering, RAG systems and AI evaluation.