[{"data":1,"prerenderedAt":286},["ShallowReactive",2],{"uc-reg-eu-accessibility-act":3},{"regulation":4,"includeUnpublished":11,"indexable":12,"useCases":13},{"id":5,"label":6,"issuer":7,"region":8,"url":9,"description":10},"eu-accessibility-act","European Accessibility Act","European Union","europe","https://eur-lex.europa.eu/eli/dir/2019/882/oj","Directive (EU) 2019/882: accessibility requirements for banking services, ecommerce and other digital services, applicable since June 2025.",false,true,[14,53,71,93,127,146,165,189,211,231,247,271],{"slug":15,"title":16,"shortTitle":17,"definition":18,"status":19,"industries":20,"functions":23,"patterns":26,"audience":31,"autonomy":32,"adoptionStage":33,"segment":34,"evidenceCount":35,"publicEvidenceCount":36,"organizations":37,"bestGrade":40,"headline":41,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":52},"account-and-card-servicing-agent","AI agent for account and card servicing","Account and card servicing","An AI agent that resolves routine account and card requests end to end, such as balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.","published",[21,22],"banking","payments",[24,25],"customer-service","operations",[27,28,29,30],"conversational-agent","voice-agent","agentic-workflow","rag-knowledge-assistant","customer-facing","supervised-agent","mainstream","front-office",4,2,[38,39],"Commonwealth Bank of Australia","DBS Bank","B",{"kpi":42,"label":43,"unit":44,"n":36,"nUpTo":45,"kind":46,"value":47,"qualifier":48,"claimant":49,"organization":39,"vendorReported":11},"containment-rate","Containment rate","percent",0,"reported",90,"approximately","organization","2026-09-27","limited","Article 50(1): people must be informed that they are interacting with an AI system, unless that is obvious from the context. Servicing existing accounts and cards is not an Annex III use. It would become high risk under Annex III point 5(b) if the agent itself evaluated the creditworthiness of a natural person, for example to decide a credit limit increase.",{"slug":54,"title":55,"shortTitle":56,"definition":57,"status":19,"industries":58,"functions":59,"patterns":60,"audience":31,"autonomy":32,"adoptionStage":61,"segment":34,"evidenceCount":62,"publicEvidenceCount":62,"organizations":63,"bestGrade":40,"headline":65,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":70},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance","ATM and device assistance","An AI agent that helps customers with problems at or around ATMs and other self service devices, such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and that opens and tracks the claim or hands it to a person when it cannot be resolved.",[21],[24,25],[27,28,29],"emerging",1,[64],"NatWest Group",{"kpi":66,"label":67,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":68,"qualifier":69,"claimant":49,"organization":64,"vendorReported":11},"customer-satisfaction-uplift","Satisfaction uplift",150,"exact","A customer facing assistant must tell people they are interacting with an AI system unless that is obvious (Article 50(1)). It does not evaluate creditworthiness (Annex III point 5(b)) or eligibility for public assistance benefits (point 5(a)), so it is not high risk; biometric verification whose sole purpose is to confirm identity is excluded from Annex III point 1(a).",{"slug":72,"title":73,"shortTitle":74,"definition":75,"status":19,"industries":76,"functions":81,"patterns":83,"audience":31,"autonomy":84,"adoptionStage":85,"evidenceCount":35,"publicEvidenceCount":35,"organizations":86,"bestGrade":40,"headline":91,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":92},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.",[77,21,78,79,80],"cross-industry","retail-and-ecommerce","healthcare","real-estate",[24,82],"sales",[27,29,30,28],"autonomous","early-adopters",[87,88,89,90],"Bank of America","Best Buy","Hemominas","MOGUL.sg",null,"Article 50(1): people must be told they are interacting with an AI system unless that is obvious. Finding locations and booking appointments does not fall under any Annex III category. If a healthcare version starts to triage patients by urgency, or a public body uses it to decide eligibility for a public service, reassess it against Annex III point 5.",{"slug":94,"title":95,"shortTitle":96,"definition":97,"status":19,"industries":98,"functions":102,"patterns":103,"audience":31,"autonomy":32,"adoptionStage":33,"segment":34,"evidenceCount":105,"publicEvidenceCount":106,"organizations":107,"bestGrade":40,"headline":122,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":126},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.",[77,21,22,99,100,78,101],"telecommunications","travel-and-hospitality","wealth-and-asset-management",[24],[27,28,30,104],"classification-and-routing",25,18,[108,109,87,110,111,38,112,113,114,115,116,64,117,118,119,120,121],"Air India","Airbnb","Bank of the Philippine Islands","BT Group","Ingka Group","JetBlue","Klarna","Lufthansa Group","Mobily","Pegasus Airlines","Telkomsel","Together Credit Union","Vodafone Germany","Vodafone",{"kpi":42,"label":43,"unit":44,"n":123,"nUpTo":45,"kind":124,"value":125,"qualifier":69,"claimant":91,"organization":91,"vendorReported":11},7,"median",47,"An AI system that interacts directly with people must be designed so that they know they are dealing with AI, unless that is obvious from the context (Article 50(1)). It is not high risk under Annex III as long as it does not evaluate eligibility for essential public assistance benefits and services (point 5(a)), creditworthiness (point 5(b)), risk and pricing for life and health insurance (point 5(c)) or emergency calls (point 5(d)). This holds only if emotion or vulnerability signals are inferred from what the customer says (text or transcript content), not from voice or other biometric features; an agent that infers emotion from a caller's voice is an emotion recognition system (Article 3(39)), which is high risk under Annex III point 1(c) and triggers the deployer disclosure duty in Article 50(3).",{"slug":128,"title":129,"shortTitle":130,"definition":131,"status":19,"industries":132,"functions":133,"patterns":134,"audience":31,"autonomy":32,"adoptionStage":85,"evidenceCount":136,"publicEvidenceCount":136,"organizations":137,"bestGrade":40,"headline":140,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":145},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[100],[24,25],[27,28,29,135],"content-generation",6,[108,138,113,115,117,139],"Delta Air Lines","United Airlines",{"kpi":141,"label":142,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":143,"qualifier":69,"claimant":144,"organization":108,"vendorReported":12},"automation-rate","Automation rate",97,"vendor","A customer facing assistant must tell people they are interacting with AI (Article 50). It is not a high risk use under Annex III: it applies the airline's reaccommodation rules and does not decide on access to an essential public service or on creditworthiness.",{"slug":147,"title":148,"shortTitle":149,"definition":150,"status":19,"industries":151,"functions":152,"patterns":153,"audience":31,"autonomy":32,"adoptionStage":33,"evidenceCount":154,"publicEvidenceCount":154,"organizations":155,"bestGrade":40,"headline":159,"lastVerified":163,"indexable":12,"euAiActTier":51,"euAiActBasis":164},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[77,78,22],[24,25],[27,29,28,30],5,[156,88,114,157,158],"BARK","Next","Sun & Ski Sports",{"kpi":160,"label":161,"unit":44,"n":36,"nUpTo":45,"kind":46,"value":162,"qualifier":69,"claimant":144,"organization":156,"vendorReported":12},"customer-satisfaction","Customer satisfaction",98,"2026-09-26","A customer facing service agent must disclose that the customer is interacting with AI (Article 50). It is not high risk: it does not decide on access to essential services, credit or employment.",{"slug":166,"title":167,"shortTitle":168,"definition":169,"status":19,"industries":170,"functions":171,"patterns":173,"audience":31,"autonomy":32,"adoptionStage":85,"segment":34,"evidenceCount":136,"publicEvidenceCount":176,"organizations":177,"bestGrade":181,"headline":182,"lastVerified":50,"indexable":12,"euAiActTier":187,"euAiActBasis":188},"digital-onboarding-assistant","AI assistant for digital account onboarding and KYC","Digital onboarding","A customer facing AI assistant that guides a new applicant, a person or a small merchant, through a digital account, card or relationship application: it collects and checks identity and supporting documents, orchestrates the know your customer and anti money laundering checks, prefills what it can and sends only the unclear cases to a human reviewer with a summary. The ownership research for complex corporate clients is a separate back office job.",[21,22,101],[172,82,24],"onboarding-and-kyc",[27,174,175,29],"document-processing","computer-vision",3,[178,179,180],"Albo","Deutsche Bank","M-DAQ Global","C",{"kpi":183,"label":184,"unit":185,"n":62,"nUpTo":45,"kind":46,"value":186,"qualifier":69,"claimant":144,"organization":180,"vendorReported":12},"productivity-gain","Productivity gain","multiplier",30,"context-dependent","The conversational assistant falls under the Article 50 transparency duty. Biometric verification whose sole purpose is to confirm that a person is who they claim to be is excluded from the Annex III biometric category. The system becomes high risk when the same journey assesses creditworthiness or a credit score of a natural person, for example for a credit card or overdraft (Annex III point 5(b)).",{"slug":190,"title":191,"shortTitle":192,"definition":193,"status":19,"industries":194,"functions":195,"patterns":197,"audience":200,"autonomy":201,"adoptionStage":85,"segment":34,"evidenceCount":176,"publicEvidenceCount":176,"organizations":202,"bestGrade":181,"headline":206,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":210},"retail-store-and-kiosk-assistant","AI assistant for telecom retail stores, from associate copilot to digital human kiosk","Retail store and kiosk assistant","An AI assistant for telecom shops that gives store associates quick, sourced answers on plans, promotions, devices and the customer's account during the conversation, and that can also greet and serve customers directly on an in store screen or kiosk, sometimes as a digital human, handing them to an associate when they are ready to buy or need help.",[99],[82,24,196],"knowledge-management",[30,198,27,199],"digital-human","recommendation-and-personalization","employee-facing","assist",[203,204,205],"Bouygues Telecom","Deutsche Telekom","T-Mobile",{"kpi":207,"label":208,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":209,"qualifier":69,"claimant":144,"organization":203,"vendorReported":12},"accuracy","Accuracy",95,"A digital human or kiosk that talks to customers must be designed so that they are told they are interacting with an AI system (Article 50(1)). An associate copilot over product content is not listed in Annex III and is minimal risk. Inferring the emotions of employees at work is prohibited (Article 5(1)(f)); emotion recognition of customers by camera is high risk under Annex III point 1(c), biometric categorisation by sensitive or protected attributes is high risk under Annex III point 1(b), and categorisation that infers race, political opinions, religion or sexual orientation is prohibited under Article 5(1)(g). Both need separate legal review.",{"slug":212,"title":213,"shortTitle":214,"definition":215,"status":19,"industries":216,"functions":217,"patterns":219,"audience":220,"autonomy":32,"adoptionStage":33,"evidenceCount":35,"publicEvidenceCount":35,"organizations":221,"bestGrade":40,"headline":226,"lastVerified":50,"indexable":12,"euAiActTier":187,"euAiActBasis":230},"product-content-and-catalog-enrichment","AI product content and catalog enrichment for online retail","Product content and catalog enrichment","AI that writes and repairs product content at catalog scale: it drafts titles, descriptions and image alt text, and extracts missing attributes such as color, size and material from supplier text and product images, then checks its own output before the content is published to the store and to search engines. A human owns the rules, the quality thresholds and the exceptions.",[78,77],[218,25],"marketing",[135,175,104],"back-office",[222,223,224,225],"Amazon","eBay","Etsy","Walmart",{"kpi":227,"label":228,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":229,"qualifier":69,"claimant":49,"organization":222,"vendorReported":11},"quality-score-uplift","Quality score uplift",40,"Writing product content and extracting catalog attributes is not an Annex III use and makes no decisions about people. When a retailer uses a third party generator, the use is minimal risk for the retailer: the Article 50(2) duty to mark generated text in a machine readable way falls on the provider of that system. When a retailer builds and operates its own generating system and puts it into service under its own name, it is the provider and must mark the output, unless the exception for systems that only assist standard editing or do not substantially alter the input applies. Article 50(4) covers text published to inform the public on matters of public interest, not product listings. Consumer protection law applies to what the listing says in every case.",{"slug":232,"title":233,"shortTitle":234,"definition":235,"status":19,"industries":236,"functions":237,"patterns":238,"audience":31,"autonomy":84,"adoptionStage":85,"evidenceCount":239,"publicEvidenceCount":154,"organizations":240,"bestGrade":40,"headline":243,"lastVerified":50,"indexable":12,"euAiActTier":51,"euAiActBasis":246},"conversational-shopping-assistant","AI shopping assistant for product discovery and recommendations","Conversational shopping assistant","A conversational assistant on a retailer's site or app that answers product questions, compares items and recommends products from the retailer's own catalog for a need, project or occasion described in the shopper's own words, grounded in product data, reviews and stock, and hands the shopper to a basket, a store or a human expert.",[77,78],[82,218,24],[27,199,30,29],10,[222,241,158,225,242],"Lowe's","Zalando",{"kpi":244,"label":245,"unit":185,"n":62,"nUpTo":45,"kind":46,"value":176,"qualifier":69,"claimant":144,"organization":158,"vendorReported":12},"conversion-rate-uplift","Conversion uplift","A shopping assistant interacts directly with people, so under Article 50(1) shoppers must be informed that they are dealing with an AI system unless that is obvious. It is not listed in Annex III, so it is not high risk. Manipulative or deceptive techniques that materially distort a shopper's behaviour and cause significant harm are prohibited under Article 5(1)(a), which matters for how persuasion and urgency are designed.",{"slug":248,"title":249,"shortTitle":250,"definition":251,"status":19,"industries":252,"functions":255,"patterns":256,"audience":220,"autonomy":259,"adoptionStage":33,"evidenceCount":136,"publicEvidenceCount":154,"organizations":260,"bestGrade":181,"headline":266,"lastVerified":163,"indexable":12,"euAiActTier":187,"euAiActBasis":270},"audio-and-video-transcription-and-captioning","AI transcription, subtitles and captions for audio and video","Transcription and captioning","AI that transcribes recorded audio and video, such as podcasts, broadcasts, lessons, interviews and hearings, in several languages, separates the speakers and produces timed transcripts, subtitles and captions for a human editor to check, delivered as files for publishing or the archive.",[253,254,77],"media-and-entertainment","education",[25,196],[257,258,135],"speech-analytics","translation","copilot",[261,262,263,264,265],"Ateme","Comeen","Pacers Sports & Entertainment","Sveriges Television (SVT)","Warner Bros. Discovery",{"kpi":267,"label":268,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":269,"qualifier":69,"claimant":144,"organization":265,"vendorReported":12},"cost-reduction","Cost reduction",50,"Transcription and captioning are not listed in Annex III and are not a prohibited practice under Article 5, so the tier depends on how captions are published. Article 50(4) requires deployers to disclose AI generated or manipulated text published to inform the public on matters of public interest, such as news captions, unless it has undergone human review or editorial control and someone holds editorial responsibility, so the editor step keeps most deployments outside this duty. The provider duty to mark output in Article 50(2) does not apply where the system does not substantially alter the input or its semantics, which fits same language transcription better than translated subtitles. Unreviewed news captions or subtitles should therefore be disclosed as automatic.",{"slug":272,"title":273,"shortTitle":274,"definition":275,"status":19,"industries":276,"functions":277,"patterns":278,"audience":31,"autonomy":32,"adoptionStage":85,"evidenceCount":136,"publicEvidenceCount":154,"organizations":279,"bestGrade":40,"headline":284,"lastVerified":163,"indexable":12,"euAiActTier":51,"euAiActBasis":285},"travel-and-hotel-booking-concierge","AI travel and hotel booking concierge","Travel and hotel booking concierge","A customer facing AI assistant that turns an open travel question into a concrete trip by searching live inventory for flights, hotels, rentals, cruises and activities, comparing options and answering questions about the property and the booking, then completes or hands off the booking and supports the traveller with changes and questions before and during the stay.",[100],[82,24],[27,199,30,29],[109,280,281,282,283],"Booking.com","Holland America Line","Priceline","Trip.com",{"kpi":141,"label":142,"unit":44,"n":62,"nUpTo":45,"kind":46,"value":186,"qualifier":69,"claimant":49,"organization":280,"vendorReported":11},"A customer facing assistant must tell people they are interacting with AI unless that is obvious from the context (Article 50(1), applicable from 2 August 2026). Recommending and booking travel is not listed in Annex III, so it is not high risk; consumer protection law on price transparency and fair commercial practices still applies to what it says.",1790598319671]