[{"data":1,"prerenderedAt":778},["ShallowReactive",2],{"uc-hub-pattern-voice-agent":3},{"type":4,"typeLabel":5,"term":6,"includeUnpublished":10,"indexable":11,"stats":12,"useCases":23,"benchmarks":590,"topIndustries":710,"topFunctions":728,"topPatterns":746,"stageMix":747,"regionMix":761,"organizations":777,"other":75},"pattern","AI pattern",{"id":7,"label":8,"description":9},"voice-agent","Voice agent","An AI agent that speaks and listens on the phone or another voice channel, with streaming speech recognition and synthesis.",false,true,{"useCases":13,"publicDeployments":14,"blitsAiDeployments":15,"organizations":16,"countries":17,"outcomeDisclosureRate":18,"gradeMix":19},34,125,12,116,25,63,{"A":20,"B":21,"C":22,"D":20},0,68,57,[24,59,76,93,110,124,144,166,192,212,229,246,265,283,295,311,326,344,359,369,384,398,413,432,453,468,482,498,511,526,541,554,564,576],{"slug":25,"title":26,"shortTitle":27,"definition":28,"status":29,"industries":30,"functions":33,"patterns":36,"audience":40,"autonomy":41,"adoptionStage":42,"segment":43,"evidenceCount":44,"publicEvidenceCount":45,"organizations":46,"bestGrade":49,"headline":50,"lastVerified":58,"indexable":11},"account-and-card-servicing-agent","AI agent for account and card servicing","Account and card servicing","An AI agent that resolves routine account and card requests end to end, such as balances, statements, card blocks and replacements, PIN resets and limit changes, across app, web, messaging and phone, and hands anything sensitive or unusual to a human with the full context.","published",[31,32],"banking","payments",[34,35],"customer-service","operations",[37,7,38,39],"conversational-agent","agentic-workflow","rag-knowledge-assistant","customer-facing","supervised-agent","mainstream","front-office",4,2,[47,48],"Commonwealth Bank of Australia","DBS Bank","B",{"kpi":51,"label":52,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":55,"qualifier":56,"claimant":57,"organization":48,"vendorReported":10},"containment-rate","Containment rate","percent","reported",90,"approximately","organization","2026-09-27",{"slug":60,"title":61,"shortTitle":62,"definition":63,"status":29,"industries":64,"functions":66,"patterns":68,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":70,"publicEvidenceCount":70,"organizations":71,"bestGrade":49,"headline":75,"lastVerified":58,"indexable":11},"apartment-leasing-and-resident-service-agent","AI agent for apartment leasing inquiries and resident service","Leasing and resident service agent","An AI agent that answers rental prospects and residents by chat, text, email and phone for a property manager: it answers questions about apartments and policies, books tours, takes maintenance requests, sends renewal and payment reminders, and hands anything that needs judgment to leasing or service staff.",[65],"real-estate",[34,67,35],"sales",[37,7,38,39],"early-adopters",3,[72,73,74],"Asset Living","AvalonBay Communities","Equity Residential",null,{"slug":77,"title":78,"shortTitle":79,"definition":80,"status":29,"industries":81,"functions":82,"patterns":83,"audience":40,"autonomy":41,"adoptionStage":84,"segment":43,"evidenceCount":85,"publicEvidenceCount":85,"organizations":86,"bestGrade":49,"headline":88,"lastVerified":58,"indexable":11},"atm-and-self-service-device-assistance","AI agent for ATM and self service device assistance","ATM and device assistance","An AI agent that helps customers with problems at or around ATMs and other self service devices, such as a withdrawal that did not pay out, a retained card, a blocked PIN or finding a working machine with cash, over the app, chat or phone, and that opens and tracks the claim or hands it to a person when it cannot be resolved.",[31],[34,35],[37,7,38],"emerging",1,[87],"NatWest Group",{"kpi":89,"label":90,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":91,"qualifier":92,"claimant":57,"organization":87,"vendorReported":10},"customer-satisfaction-uplift","Satisfaction uplift",150,"exact",{"slug":94,"title":95,"shortTitle":96,"definition":97,"status":29,"industries":98,"functions":102,"patterns":103,"audience":40,"autonomy":104,"adoptionStage":69,"evidenceCount":44,"publicEvidenceCount":44,"organizations":105,"bestGrade":49,"headline":75,"lastVerified":58,"indexable":11},"branch-and-appointment-booking-agent","AI agent for branch finding and appointment booking","Branch and appointment booking","A conversational agent that finds the nearest suitable location, checks opening hours and which services it offers, books an in person or video appointment with the right specialist, and records the reason for the visit so staff are prepared. In banking it answers \"where is my nearest branch\" and books the mortgage or business banker; the same job exists in retail, healthcare and property.",[99,31,100,101,65],"cross-industry","retail-and-ecommerce","healthcare",[34,67],[37,38,39,7],"autonomous",[106,107,108,109],"Bank of America","Best Buy","Hemominas","MOGUL.sg",{"slug":111,"title":112,"shortTitle":113,"definition":114,"status":29,"industries":115,"functions":116,"patterns":118,"audience":40,"autonomy":41,"adoptionStage":69,"segment":43,"evidenceCount":44,"publicEvidenceCount":70,"organizations":121,"bestGrade":49,"headline":75,"lastVerified":58,"indexable":11},"card-dispute-and-chargeback-intake","AI agent for card dispute intake","Card dispute intake","A customer facing AI agent that handles the \"I do not recognise this charge\" moment: it finds the transaction, separates suspected fraud from merchant disputes and simple confusion, explains the customer's rights and timelines, collects the details and evidence the rules require, and opens a correctly classified dispute case for the operations team.",[31,32],[34,117,35],"fraud-prevention",[37,7,119,120,38],"classification-and-routing","document-processing",[47,122,123],"Klarna","Visa",{"slug":125,"title":126,"shortTitle":127,"definition":128,"status":29,"industries":129,"functions":131,"patterns":133,"audience":40,"autonomy":41,"adoptionStage":69,"segment":43,"evidenceCount":44,"publicEvidenceCount":44,"organizations":135,"bestGrade":49,"headline":140,"lastVerified":143,"indexable":11},"device-and-connectivity-troubleshooting-agent","AI agent for device and connectivity troubleshooting on voice and chat","Device and connectivity troubleshooting","An AI agent that diagnoses and fixes a customer's broadband, mobile, TV or device problem by conversation on the phone or in chat, running line tests and remote resets through the operator's systems, guiding the customer step by step, and booking an engineer or handing over to a technician when the fault needs a person.",[130],"telecommunications",[34,132],"field-service",[37,7,38,39,134],"computer-vision",[136,137,138,139],"Singtel","Virgin Media O2","Vodafone Germany","Vodafone",{"kpi":51,"label":52,"unit":53,"n":70,"nUpTo":20,"kind":141,"value":142,"qualifier":92,"claimant":75,"organization":75,"vendorReported":10},"median",70,"2026-09-26",{"slug":145,"title":146,"shortTitle":147,"definition":148,"status":29,"industries":149,"functions":153,"patterns":155,"audience":40,"autonomy":41,"adoptionStage":69,"segment":156,"evidenceCount":70,"publicEvidenceCount":45,"organizations":157,"bestGrade":160,"headline":161,"lastVerified":58,"indexable":11},"collections-and-hardship-agent","AI agent for early collections and hardship support","Collections and hardship agent","A voice and messaging agent that contacts customers in early arrears and answers their inbound calls, takes payments and sets up payment arrangements within preapproved rules, and recognises signs of hardship or vulnerability so those customers go straight to a trained person.",[99,31,32,130,150,151,152],"energy-and-utilities","automotive","professional-services",[154,34],"collections-and-recovery",[7,37,38,119],"lending",[158,159],"Day Knight & Associates","SameDay Auto Finance","C",{"kpi":162,"label":163,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":164,"qualifier":92,"claimant":165,"organization":159,"vendorReported":11},"cost-reduction","Cost reduction",75,"vendor",{"slug":167,"title":168,"shortTitle":169,"definition":170,"status":29,"industries":171,"functions":174,"patterns":175,"audience":40,"autonomy":41,"adoptionStage":42,"segment":43,"evidenceCount":17,"publicEvidenceCount":176,"organizations":177,"bestGrade":49,"headline":189,"lastVerified":58,"indexable":11},"first-line-contact-centre-agent","AI agent for first line contact centre service","First line contact centre","An AI agent that answers the first line of inbound customer contact on phone, chat and messaging, resolves general and routine questions end to end in the customer's own language, and routes everything complex, sensitive or regulated to the right human team with the context attached.",[99,31,32,130,172,100,173],"travel-and-hospitality","wealth-and-asset-management",[34],[37,7,39,119],18,[178,179,106,180,181,47,182,183,122,184,185,87,186,187,188,138,139],"Air India","Airbnb","Bank of the Philippine Islands","BT Group","Ingka Group","JetBlue","Lufthansa Group","Mobily","Pegasus Airlines","Telkomsel","Together Credit Union",{"kpi":51,"label":52,"unit":53,"n":190,"nUpTo":20,"kind":141,"value":191,"qualifier":92,"claimant":75,"organization":75,"vendorReported":10},7,47,{"slug":193,"title":194,"shortTitle":195,"definition":196,"status":29,"industries":197,"functions":199,"patterns":201,"audience":40,"autonomy":41,"adoptionStage":69,"segment":200,"evidenceCount":202,"publicEvidenceCount":202,"organizations":203,"bestGrade":49,"headline":209,"lastVerified":58,"indexable":11},"claims-first-notice-of-loss-agent","AI agent for first notice of loss claims intake","First notice of loss agent","An AI agent that takes the first notice of loss from a policyholder by phone, chat or app, identifies the policy, collects the facts of the incident and the evidence the claim type needs, opens the claim in the claims system and tells the customer what happens next, handing complex, injured or vulnerable claimants to a human handler.",[198],"insurance",[200,34],"claims",[37,7,38,120],5,[204,205,206,207,208],"DOMCURA","Hippo","Lemonade","Progressive","Travelers",{"kpi":210,"label":211,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":55,"qualifier":92,"claimant":165,"organization":204,"vendorReported":11},"accuracy","Accuracy",{"slug":213,"title":214,"shortTitle":215,"definition":216,"status":29,"industries":217,"functions":218,"patterns":219,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":221,"publicEvidenceCount":221,"organizations":222,"bestGrade":49,"headline":225,"lastVerified":58,"indexable":11},"flight-disruption-and-rebooking-agent","AI agent for flight disruption and rebooking","Flight disruption and rebooking","An AI agent that tells passengers proactively when their flight is delayed, cancelled or misconnected, explains why, and lets them rebook, request a refund or voucher, or claim care such as meals and hotels in one conversation on app, messaging, web or phone, within the airline's reaccommodation rules and passenger rights, handing complex itineraries and upset customers to a human with the context attached.",[172],[34,35],[37,7,38,220],"content-generation",6,[178,223,183,184,186,224],"Delta Air Lines","United Airlines",{"kpi":226,"label":227,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":228,"qualifier":92,"claimant":165,"organization":178,"vendorReported":11},"automation-rate","Automation rate",97,{"slug":230,"title":231,"shortTitle":232,"definition":233,"status":29,"industries":234,"functions":235,"patterns":236,"audience":40,"autonomy":41,"adoptionStage":84,"segment":43,"evidenceCount":202,"publicEvidenceCount":202,"organizations":237,"bestGrade":49,"headline":242,"lastVerified":58,"indexable":11},"fraud-alert-confirmation","AI agent for fraud alert confirmation with cardholders","Fraud alert confirmation","A customer facing AI agent that contacts the cardholder as soon as the fraud engine flags a card transaction, in the channel they actually respond to, verifies them, asks whether they made the transaction and acts on the answer: releasing the block so a retry succeeds, or freezing the card and starting the fraud claim.",[31,32],[117,34],[37,7,38],[238,47,239,240,241],"Capital One","Macquarie Bank","Revolut","Westpac",{"kpi":243,"label":244,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":245,"qualifier":92,"claimant":57,"organization":47,"vendorReported":10},"fraud-loss-reduction","Fraud loss reduction",76,{"slug":247,"title":248,"shortTitle":249,"definition":250,"status":29,"industries":251,"functions":253,"patterns":255,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":44,"publicEvidenceCount":44,"organizations":256,"bestGrade":160,"headline":261,"lastVerified":58,"indexable":11},"inbound-lead-qualification-agent","AI agent for inbound lead qualification and meeting booking","Inbound lead qualification","An AI agent that engages inbound prospects the moment they arrive on the website, chat, messaging or the sales phone line, answers their first questions, qualifies them against the organization's criteria, and books a meeting or hands a ready conversation to the right salesperson, with the context written into the CRM.",[99,252,151,31],"technology",[67,254],"marketing",[37,7,119,38],[257,258,259,260],"8x8","CarMax","Rocket Mortgage","SUSE",{"kpi":262,"label":263,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":264,"qualifier":92,"claimant":165,"organization":257,"vendorReported":11},"conversion-rate-uplift","Conversion uplift",19,{"slug":266,"title":267,"shortTitle":268,"definition":269,"status":29,"industries":270,"functions":271,"patterns":272,"audience":40,"autonomy":41,"adoptionStage":69,"segment":273,"evidenceCount":221,"publicEvidenceCount":221,"organizations":274,"bestGrade":49,"headline":280,"lastVerified":58,"indexable":11},"insurance-policy-servicing-agent","AI agent for insurance policy servicing","Policy servicing agent","An AI agent that answers policyholders' coverage questions from their own policy documents and completes routine policy changes and document requests (address and vehicle changes, adding a named driver or item, payment method updates, certificates and proof of cover) across chat, messaging and phone, and hands anything complex or sensitive to a human with the context.",[198],[34,35],[37,7,39,38],"policy-administration",[275,206,276,277,278,279],"LAQO","Nsure.com","Sun Life","Waterdrop","Zurich Insurance (Hong Kong)",{"kpi":51,"label":52,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":281,"qualifier":282,"claimant":57,"organization":206,"vendorReported":10},50,"at-least",{"slug":284,"title":285,"shortTitle":286,"definition":287,"status":29,"industries":288,"functions":289,"patterns":291,"audience":40,"autonomy":41,"adoptionStage":84,"segment":43,"evidenceCount":45,"publicEvidenceCount":85,"organizations":293,"bestGrade":49,"headline":75,"lastVerified":58,"indexable":11},"network-outage-communication-agent","AI agent for network outage detection and customer communication","Outage communication","An AI agent that turns network alarms into a clear picture of which customers are affected by an outage and why, tells them proactively by message, app or phone with a cause and an estimated fix time, answers their questions during the incident, and updates them until service is restored.",[130],[34,290,132],"network-operations",[292,119,220,37,7],"anomaly-detection",[294],"Comcast",{"slug":296,"title":297,"shortTitle":298,"definition":299,"status":29,"industries":300,"functions":301,"patterns":302,"audience":40,"autonomy":41,"adoptionStage":42,"evidenceCount":202,"publicEvidenceCount":202,"organizations":303,"bestGrade":49,"headline":307,"lastVerified":143,"indexable":11},"order-status-and-returns-agent","AI agent for order status, delivery changes and returns","Order status and returns","An AI agent that answers \"where is my order\", changes delivery details and arranges returns, exchanges and refunds end to end for online and omnichannel shoppers, by reading and writing to the order, carrier and returns systems within the retailer's policy, and hands exceptions such as damaged goods, disputes and upset customers to a person.",[99,100,32],[34,35],[37,38,7,39],[304,107,122,305,306],"BARK","Next","Sun & Ski Sports",{"kpi":308,"label":309,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":310,"qualifier":92,"claimant":165,"organization":304,"vendorReported":11},"customer-satisfaction","Customer satisfaction",98,{"slug":312,"title":313,"shortTitle":314,"definition":315,"status":29,"industries":316,"functions":318,"patterns":319,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":202,"publicEvidenceCount":44,"organizations":321,"bestGrade":49,"headline":75,"lastVerified":143,"indexable":11},"outbound-reminder-and-confirmation-agent","AI agent for outbound reminders and confirmations by voice and messaging","Outbound reminders and confirmations","An AI agent that contacts customers about something they already booked or ordered (an appointment, a delivery, a reservation or a service visit) to remind them, confirm attendance and let them cancel or move it in the same conversation, by phone, SMS, WhatsApp or email. It is operational service outreach, not marketing: nothing is sold, and success is measured in kept appointments and reused slots, not in conversion.",[99,101,317],"government",[34,35],[7,37,38,320],"prediction-and-scoring",[322,323,324,325],"Sheffield Children's NHS Foundation Trust","University Hospitals Coventry and Warwickshire NHS Trust","U.S. Department of Veterans Affairs","WellSpan Health",{"slug":327,"title":328,"shortTitle":329,"definition":330,"status":29,"industries":331,"functions":333,"patterns":334,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":221,"publicEvidenceCount":202,"organizations":335,"bestGrade":49,"headline":341,"lastVerified":58,"indexable":11},"parcel-tracking-and-delivery-exception-agent","AI agent for parcel tracking and delivery exceptions","Parcel tracking and delivery exceptions","An AI agent that answers \"where is my parcel\" and resolves delivery exceptions for parcel carriers and postal operators, such as missed deliveries, redelivery or a change of address or pickup point, delays, customs holds and lost or damaged parcel claims, on chat, messaging and phone, and hands disputes and claims above set limits to a human with the tracking history attached.",[332],"logistics-and-transportation",[34,35],[37,7,38,119],[336,337,338,339,340],"Chronopost","DPD Deutschland","DPD UK","Evri","PostNL",{"kpi":342,"label":343,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":281,"qualifier":92,"claimant":57,"organization":339,"vendorReported":10},"contact-deflection","Contact deflection",{"slug":345,"title":346,"shortTitle":347,"definition":348,"status":29,"industries":349,"functions":350,"patterns":351,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":352,"publicEvidenceCount":221,"organizations":353,"bestGrade":49,"headline":357,"lastVerified":58,"indexable":11},"patient-appointment-scheduling-and-reminders-agent","AI agent for patient appointment scheduling, reminders and no show reduction","Patient scheduling and reminders","An AI agent that books, moves and cancels patient appointments by phone and messaging while following the provider's scheduling rules (referral, triage level, clinician and visit type, preparation), confirms and reminds patients in two way conversations, predicts who is likely to miss an appointment, and offers freed slots to patients on the waiting list. Unlike a general branch and appointment booking agent, it writes into the electronic health record and must respect clinical constraints, so anything clinical goes to staff.",[101],[34,35],[7,37,320,38],9,[354,355,356,322,323,325],"Audibel","Howard Brown Health","Mid and South Essex NHS Foundation Trust",{"kpi":51,"label":52,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":358,"qualifier":92,"claimant":165,"organization":355,"vendorReported":11},30,{"slug":360,"title":361,"shortTitle":362,"definition":363,"status":29,"industries":364,"functions":365,"patterns":366,"audience":40,"autonomy":41,"adoptionStage":84,"segment":43,"evidenceCount":70,"publicEvidenceCount":70,"organizations":368,"bestGrade":49,"headline":75,"lastVerified":58,"indexable":11},"proactive-outbound-engagement-agent","AI agent for proactive customer outreach, activation and retention","Proactive outreach and activation","An AI agent that holds the conversation when a bank reaches out first to change something about the customer's account or products, triggered by an event or a campaign: low balance and fee avoidance alerts, payment and renewal reminders, card activation, dormant account reactivation and offers the customer already qualifies for, over messaging or voice, while the bank's own systems decide who is contacted and why. Reminders about appointments and deliveries the customer booked, and the in app coach the customer opens, are separate use cases.",[31,32],[254,67,34],[37,7,38,367],"recommendation-and-personalization",[106,238,47],{"slug":370,"title":371,"shortTitle":372,"definition":373,"status":29,"industries":374,"functions":375,"patterns":377,"audience":40,"autonomy":41,"adoptionStage":69,"segment":43,"evidenceCount":44,"publicEvidenceCount":44,"organizations":378,"bestGrade":49,"headline":380,"lastVerified":58,"indexable":11},"bill-explanation-and-billing-dispute-agent","AI agent for telecom bill explanation and billing disputes","Bill explanation and disputes","An AI agent that explains a customer's telecom bill line by line, in plain language and on any channel, answers why a charge changed or appeared, corrects clear errors within set limits and opens a billing dispute with the evidence attached when a human has to decide.",[130],[34,376],"case-management",[37,39,38,7],[181,185,379,139],"Verizon",{"kpi":381,"label":382,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":383,"qualifier":92,"claimant":57,"organization":139,"vendorReported":10},"first-contact-resolution","First contact resolution",60,{"slug":385,"title":386,"shortTitle":387,"definition":388,"status":29,"industries":389,"functions":390,"patterns":391,"audience":40,"autonomy":41,"adoptionStage":84,"segment":200,"evidenceCount":70,"publicEvidenceCount":45,"organizations":393,"bestGrade":49,"headline":396,"lastVerified":58,"indexable":11},"travel-insurance-claims-and-assistance-agent","AI agent for travel insurance claims and assistance","Travel insurance claims and assistance","An AI agent that helps insured travellers around the clock and in their own language: it answers cover questions, takes claims for delays, cancellations, lost baggage and medical costs, reads the receipts and certificates they upload, settles simple claims within set limits, and connects medical emergencies and complex cases to the assistance team at once.",[198,172],[200,34],[37,7,120,38,392],"translation",[394,395],"Allianz Partners","General Insurance Association of Singapore",{"kpi":226,"label":227,"unit":53,"n":20,"nUpTo":85,"kind":54,"value":142,"qualifier":397,"claimant":57,"organization":394,"vendorReported":10},"up-to",{"slug":399,"title":400,"shortTitle":401,"definition":402,"status":29,"industries":403,"functions":404,"patterns":405,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":221,"publicEvidenceCount":202,"organizations":406,"bestGrade":49,"headline":412,"lastVerified":143,"indexable":11},"utility-billing-and-move-agent","AI agent for utility billing, payments, meter readings and move in or move out","Utility billing and home moves","An AI agent for energy and water customers that explains bills and tariffs, takes meter readings, sets up or changes payments, and handles move in and move out (final reads, closing one account and opening the next), across phone, messaging, email and the app, while anyone in payment difficulty, in a vulnerable situation or with a complaint is handed to a person.",[150],[34,35],[37,7,38,39],[407,408,409,410,411],"Aydem Energy","Dubai Electricity and Water Authority","EDF","Octopus Energy","Pacific Gas and Electric Company",{"kpi":51,"label":52,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":164,"qualifier":92,"claimant":57,"organization":407,"vendorReported":10},{"slug":414,"title":415,"shortTitle":416,"definition":417,"status":29,"industries":418,"functions":419,"patterns":421,"audience":40,"autonomy":422,"adoptionStage":69,"evidenceCount":190,"publicEvidenceCount":190,"organizations":423,"bestGrade":49,"headline":431,"lastVerified":143,"indexable":11},"benefits-eligibility-and-application-assistant","AI assistant for benefits eligibility questions and applications","Benefits eligibility and application assistant","An AI assistant that helps people understand which public benefits and grants may apply to them, explains the rules and documents in plain language, guides them through the application and checks it for completeness, while the eligibility decision stays with the agency's rules and caseworkers.",[317],[420,376,34],"citizen-services",[37,39,7,120],"copilot",[424,425,426,427,428,429,430],"Department for Work and Pensions","Federal Student Aid (U.S. Department of Education)","Federal Emergency Management Agency","Gemeente Nissewaard","Leeds City Council","Région Provence-Alpes-Côte d'Azur (Région Sud)","YoungWilliams",{"kpi":210,"label":211,"unit":53,"n":45,"nUpTo":20,"kind":54,"value":228,"qualifier":92,"claimant":57,"organization":424,"vendorReported":10},{"slug":433,"title":434,"shortTitle":435,"definition":436,"status":29,"industries":437,"functions":438,"patterns":440,"audience":40,"autonomy":41,"adoptionStage":42,"evidenceCount":441,"publicEvidenceCount":352,"organizations":442,"bestGrade":49,"headline":452,"lastVerified":58,"indexable":11},"citizen-information-assistant","AI assistant for citizen information and government services","Citizen information assistant","An AI assistant that answers residents' and businesses' questions about government services in plain language, grounded only in official guidance with links to the source, points them to the right online service or office, and hands anything personal, urgent or outside its content to a human with the context attached.",[317],[420,34,439],"knowledge-management",[39,37,7,119],11,[443,444,445,446,447,448,449,450,451],"Abu Dhabi Government (TAMM)","Driver and Vehicle Licensing Agency","Estonian Information System Authority (RIA)","Foreign, Commonwealth and Development Office","Gemeente Tilburg","Government Digital Service","Government of the City of Buenos Aires","Madrid Destino","Montgomery County Government",{"kpi":210,"label":211,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":245,"qualifier":282,"claimant":57,"organization":446,"vendorReported":10},{"slug":454,"title":455,"shortTitle":456,"definition":457,"status":29,"industries":458,"functions":459,"patterns":461,"audience":40,"autonomy":41,"adoptionStage":42,"evidenceCount":44,"publicEvidenceCount":44,"organizations":462,"bestGrade":49,"headline":466,"lastVerified":143,"indexable":11},"tax-questions-and-filing-assistant","AI assistant for tax questions and filing support","Tax questions and filing assistant","An AI assistant that answers taxpayers' questions about taxes, deadlines, refunds and payments, lets authenticated taxpayers check their status or set up a payment plan within set rules, and guides them through filing, while assessments, penalties and disputes stay with the tax authority's staff and systems.",[317],[420,34,460],"finance-and-accounting",[37,7,39,119],[463,464,465],"ClearTax","HM Revenue and Customs","Internal Revenue Service",{"kpi":210,"label":211,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":467,"qualifier":92,"claimant":57,"organization":464,"vendorReported":10},83.03,{"slug":469,"title":470,"shortTitle":471,"definition":472,"status":29,"industries":473,"functions":474,"patterns":475,"audience":40,"autonomy":41,"adoptionStage":69,"segment":43,"evidenceCount":352,"publicEvidenceCount":352,"organizations":476,"bestGrade":49,"headline":481,"lastVerified":143,"indexable":11},"plan-upgrade-and-sales-assistant","AI assistant for telecom plan upgrades, add ons and sales","Plan upgrade and sales assistant","An AI assistant that helps existing and prospective customers choose, compare and buy the right mobile, broadband or TV plan, device or extra, in the app, in messaging, on the phone or through a human advisor, using the customer's usage and eligibility and the operator's current offers, and that completes the order or passes a ready quote to a person.",[130],[67,34,254],[367,37,39,7,38],[477,185,478,136,479,480,379,137,139],"Reliance Jio","Orange France","T-Mobile","Telenet",{"kpi":262,"label":263,"unit":53,"n":85,"nUpTo":20,"kind":54,"value":164,"qualifier":92,"claimant":165,"organization":480,"vendorReported":11},{"slug":483,"title":484,"shortTitle":485,"definition":486,"status":29,"industries":487,"functions":488,"patterns":489,"audience":40,"autonomy":41,"adoptionStage":69,"evidenceCount":190,"publicEvidenceCount":190,"organizations":490,"bestGrade":49,"headline":496,"lastVerified":143,"indexable":11},"non-emergency-service-request-routing","AI for non emergency service 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